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Shortage of Trained Personnel Within Hospitality Industry Assignment

   

Added on  2020-10-22

33 Pages5771 Words246 Views
RESEARCHPROJECT

Table of ContentsCHAPTER 1: INTRODUCTION ...................................................................................................11.1 Overview of Research...........................................................................................................11.2 Background of research.........................................................................................................11.3 Rationale of Research...........................................................................................................21.4 Research Aim........................................................................................................................21.5 Research Objectives..............................................................................................................21.6 Research questions................................................................................................................21.7 Research Approach and Methodology..................................................................................21.8 Chapter Preview....................................................................................................................3CHAPTER 2: LITERATURE REVIEW.........................................................................................42.1 Benefits of having trained personnel in organisation............................................................42.2 Relationship between trained employees and Qbic’s growth plan.......................................52.3 Effectiveness of HRM practices in order to mitigate issue of shortage of trainedemployees in hotel.......................................................................................................................5CHAPTER 3: RESEARCH METHODOLOGY ............................................................................73.1 Type of investigation.............................................................................................................73.2 Research Philosophy.............................................................................................................73.3 Research Design....................................................................................................................83.4 Research Approach...............................................................................................................83.5 Data collection......................................................................................................................83.6 Data sampling........................................................................................................................93.7 Ethical consideration.............................................................................................................93.8 Time scale.............................................................................................................................9CHAPTER 4: DATA ANALYSIS ...............................................................................................10CHAPTER 5: Critical Appraisal, Recommendations & Suggestions ..........................................21CHAPTER 6: CONCLUSION......................................................................................................22

REFERENCES..............................................................................................................................23

Topic: Impact of shortage of trained personnel within hospitality industry.CHAPTER 1: INTRODUCTION 1.1 Overview of ResearchTraining refers to organized activity that aim at imparting the information for improvingperformance of individual. It is mainly design to enhance skills, efficiency, value creation andknowledge of an individual for perform particular job in a better manner. The organisationsprovide training to employees so that they performance can be improved and they can focus onattaining particular objectives. It will help in develop the positive impact on productivity as wellas profitability of business. The shortage of training develops negative impact on businessbecause if knowledge and skills of a person or employee will not be properly developed then itcan not able to perform in a better manner (Baum, 2012). Organisations which do not providequality training to existing and new employees harm not only development of a person but alsoevolution of business itself. On the other hand, shortage of trained and available staff memberscan enhance direct labour cost if turnover claims maximise. It negatively impacted developmentof business along with future growth.1.2 Background of researchIn this modern era, hospitality sector is more developing and it contributes in economicdevelopment of nation. This industry is wider category of fields with in service sector thatconsists event planning, cruise line, transportation, theme parks etc. Most of the business firms inhospitality sector facing more challenges like improper management, shortage of skilled labouretc. Among all issues, lack of the skilled staff members are considered as on of main problemunder hospitality sector. If the employee will not be skilled properly then it develop impact onthe business and reduce growth. Qbic Hotel is established in London city and it provides the1

comfortable accommodation and other services to people. It provides the training to employeesso that they can provide the better services to consumers (Bharwani and Butt, 2012). Now, hotelsare struggling to matching the skill level of employees so that they can meet with demand ofcustomers. In context to increase skills of employees, it is necessary for an organisation toprovide the better training for them so that they can understand their roles or responsibilities andincrease performance level. It has been observed that the sales of Qbic hotel is declining oncontinuous basis due to the less training provided to employees. It impact on the decision makingand productivity of business. For gaining the attention of consumers, it is necessary to reducegap of the skilled labour and provide them proper training. 1.3 Rationale of ResearchIn United Kingdom, hospitality sector is suffering from the shortage of skilled labour thatenhance issues at workplace. Major reason behind conducting this research is to know about theissues which develop impact on sustainability of business (Hassig and et. al., 2014). It will helpin develop the knowledge of a learner that know about the impact of lack of availability ofskilled labour on performance level of hospitality sector. It will help in improving the skills aswell as knowledge of a learner so that it can not face any issue in conducting its business andproblem related to shortage of trained personnel.1.4 Research AimThe aim of this research is “To identify impact of shortage of trained personnel withinhospitality industry: A study on Qbic hotel”1.5 Research ObjectivesThe objectives are mention below:To understand benefits of having trained personnel in organisation.2

To explain relationship between trained employees and Qbic’s growth plan.To analyse the effectiveness of HRM practices in order to mitigate issue of shortage oftrained employees in hotel.1.6 Research questionsWhat are the benefits of having trained personnel in organisation?How trained employees and Qbic’s growth plan are interrelated? How HRM practices can be effective in order to resolve issue of employees inhospitality industry?1.7 Research Approach and MethodologyIt is one of most necessary research part and it gives proper vision to an investigator forusing the most effective methodology as it support literature in a proper manner. Researchmethods are of two different types qualitative and quantitative (Jani and Han, 2014). This presentreport is based on qualitative research because it provide the theoretical information about thespecific area. On the other hand, researcher use inductive approach because it will help insupport literature through conducting the detailed analysis on particular study area. 1.8 Chapter PreviewThis research part is more effective in preview chapters that gives significant base inorder to overcome from research problems. Preview of chapters are mention below:Introduction- It is primarystep in research as it provides the detailed specification ofproject. Under this, aims and objectives are mentioned properly that help in provide the supportto whole work. 3

Literature review- It is also a necessary part as it provides the detailed informationabout the topic by analysing the opinions as well as view points of different writers and authors(Karatepe and Choubtarash, 2014).Research methodology- This part of research is helpful in determine, collect and analysethe information in a proper manner. Research approaches, philosophies, data collections methodsare used in this section. Data analysis- It is used for analysing the collected information and data in order toknow about its effectiveness. For analysis data, researcher use the thematic analysis in this.Recommendations and suggestions- In this part of research, investigator provide therecommendations and suggestions in order to overcome from issues related to specific researcharea.Conclusion- It is a last part in research and it is based on the whole investigation.According to set aims and objectives, conclusion will be drawn.4

CHAPTER 2: LITERATURE REVIEWLiterature review refers to scholarly paper that consists current knowledge including themethodological and theoretical contributions to specific topic. It is explicit and systematicmethod for determining and evaluating exist completed body and also recorded the workproduced through an investigator. Under this, secondary data will be used and it is based on theopinions and view points of different authors and writers.2.1 Benefits of having trained personnel in organisationIn an organisation, human resource department is responsible in hiring as well as providetraining to employees so that they can able to perform in an effective or better manner. Trainingis related with developing specific skill to desired standard through practice and instruction. It isan act of enhancing skill and knowledge of a person for performing specific job role. Accordingto opinion of Jack (2012), Training is essential to keep staff updated with latest technologies andtrends which are required to survive in competitive environment. If employee will be properlytrained and have proper knowledge in specific area then it will provide benefits to company. Inaddition to this, it is necessary for Qbic hotel to provide the training to new as well as existingemployees in limited time period so that they can perform in a better manner and also able toattain target. Mostly employee training is provided through professional in any specific area orindustry. It is essential through through each staff members at work and various work stages. It isimportant to make improvement in quality world across various levels at workplace.There are some benefits of having the trained personnel in company mention below:Enhance employee morale- Most of the staff members retain satisfied in job for timeperiod and then look towards development opportunities. Training is helpful in enhancing themorale of staff members and they will perform in a better manner. It is helpful for staff members5

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