Maximizing Program Employees' Work Effectiveness: A Recipe for Success

The provided content discusses the effectiveness of a training and development program implemented by Sainsbury to improve employee performance. The program aimed at enhancing work performance, productivity, and supplement activity related to grocery items. The results show that 45% of managers reported high satisfaction with production and supplement activity, while 40% experienced normal improvement. The remaining 15% analyzed the same position in terms of quality work, sales, and operation management. The study concluded that the training program was effective in improving employee performance and retail industry effectiveness. It is recommended to identify employees' comfort zones and suitable training techniques to develop their work performance.

Research Project
1

Table of Contents
TASK 1............................................................................................................................................3
1.1 Research project specification...............................................................................................3
1.2 Factors that contribute to the process of research project selection.......................................3
1.3 Literature review ...................................................................................................................3
1.4 Research Methodology 6
1.5 Process for research specification..........................................................................................7
TASK 2............................................................................................................................................9
2.1 Questionnaire to analyse performance after conducting development programmes 9
2.2 Investigation according to research process........................................................................10
2.3 Recorded data for ................................................................................................................10
TASK 3..........................................................................................................................................12
3.1 Research analysis techniques...............................................................................................12
3.2 Interpretation and Recognition of result in the form of research specification 12
3.3 Recommendation.................................................................................................................16
TASK 4..........................................................................................................................................17
4.1 Outcome of research process...............................................................................................17
REFERENCE.................................................................................................................................18
2

TASK 1
1.1 Research project specification
Topic: - To analyse the impact of training and development on employee performance: A
study on Sainsbury's
Aim: - Researcher aim of the present study is to evaluate an impact of training and
development programs on the performance of staff members in Sainsbury's.
Objectives: - On the basis of research aim following objectives have been developed by
the scholar that helps in carrying out the whole study in an effective way.
 To develop understanding of the significance of training and development for enhancing
the performance of staff members.
 To assess different training methods, that can be used for improving the productivity of
employees.
 To evaluate impact of training and development program on performance of staff
members
 To recommend the ways through which Sainsbury's can improve a performance of
employees.
1.2 Factors that contribute to the process of research project selection
The topic is highly significant in present global business environment. A diverse range of factors
gives impact on the working of an organisation, and it is required that employees should be
prepared for meeting the challenges imposed by the diverse range of external and internal
business elements. Training and development programs support for making significant
improvements in existing skills and capabilities of staff members (Andrews and Hampel, 2015).
The topic has been chosen for assessing the importance of training and development program on
productivity and effectiveness of staff members. Various training methods that can be used for
imparting necessary skills and capabilities to employees are identified.
1.3 Literature review
Theme 1: Importance of training and development programme for improvement in
performance
The company focuses to enhance the performance of workers to achieve the
effectiveness of the industry. Therefore, the entity provides facilities to its employees for better
3

performance as per their ability. Training and development program increases the quality of
work and encourages workers for good coordination to meet targets (Gale and et.al., 2013).
Moreover, taking advantage of facilities provided by firm improves skills like communication,
ability to deal with challenges and various kinds of managerial activities. However, it reduces
turnover issues occurs in organisation influence reputation and effective profile to pull customers
at the high level.
Training program implements innovations to adopt dynamics, employees get trained to adjust
according to circumstances (Landt and Melville, 2013). Thus, development program facilities
provided by the firm to enhance performance and leads to take benefits of coordination of each
and every professional. In addition to this, recognition of weakness also comes to know, and the
further company seeks to strength the potential. It results to decrease drawbacks and workers
perform in highly motivational manner. In this regard, the employee gets satisfied with their
performance and tries to create a positive and healthy environment of the retail industry for
implementation.
Theme 2: Training methods for enhancing productivity of employees
Training and development program improves quality performance of workers of the entity
(O'Leary, 2013). Therefore, the company uses different tools and techniques to for this
opportunity. These training programs are two two kinds like on the job and off the job
approaches. Thus, the industry provides training through coaching, lectures, case studies, role
play and business games, etc. These all elements come under both methods including on the job
as well off the job.
On the training is conducted at the workplace, where firm facilitates coaching and job rotation
functions. Further, job rotation involves proper management of trainee to grab the opportunity to
gain experience from several job assignments. Therefore, worker understands the problems of
the trainee is placed under a particular supervisor who functions as a coach in training and
provides feedback to the trained other employees and further plays more supportive role for the
job. Including this, coaching classes are attended by a trainee to learn more and more for better
performance. On the job training increases the productivity of job and helps to overcome
weaknesses of trainees (Ricciardin and et.al., 2015).
4

On the other hand, off the job training session includes case study method, role play and
business game to improve the efficiency of workers.Sainsbury presents cases in front of trainees
to solve out, which develops quality work and generates the idea to face any challenge
effectively. In addition to this, the company gives the opportunity to workers to other employee's
work. Therefore, trainee can have knowledge to do different kinds of work performs at the
workplace. Moreover, Retail industry activates the business game for better performance. It leads
to increase capabilities of employees to accomplish the task as well improves problem-solving
skills.
Theme 3 : - Evaluation of training and development program on the performance of staff
members.
Training and development program supports for making significant improvements in skills and
capabilities of staff members (Stanek, Babkin and Zubov, 2016). Changing global business
environment makes it necessary to enhance existing capabilities of staff members so that they
can perform their assigned task effectively. Research has mentioned that there is a correlation
between the performance of staff members and training provided to them (Yeh and et.al., 2014).
In addition to this, it is needed that existing staff members should be given an opportunity to
learn necessary capabilities that will support them to complete their assigned task effectively.
Human resource is the most significant asset of the organisation, and it is vital that significant
importance should be given to them so that they can become capable of performing their duties
and responsibility in effective way (Speight and et.al., 2016). Training and development program
plays important role in imparting necessary skills and capabilities that are required by staff
members. New hired employees also needs to acquire some specific set of skills and capabilities
that are required by them to accomplish the task which has been allotted to them. Training
practices Procedures and activities support for enhancing existing knowledge level of staff
members and make them capable so that they can complete their assigned work in a productive
way.
Significant improvements in the behaviour of staff members can also be made by providing
them proper training. Day to day activities can be performed effectively by staff members when
they are given the opportunity to take part in training and development program (Stanek, Babkin
and Zubov, 2016). It is accountability of employer to provide training to their staff members so
5

that they can perform well and complete their work effectively. Employee performance is
defined as attitude and productivity showed by the worker for completing their work effectively.
It is a capability of employees to perform their work well as per the standards that are set by the
organisation.
Theme 4 : - Recommendations through which Sainsbury's can improve performance of
staff members
Employer of the enterprise can take significant initiatives for making improvements in
capabilities and skills of staff members (Landt and Melville, 2013). Human resource is the most
significant resource of an organization that play a key role in accomplishing the desired
corporate objectives. It is vital that staff members should have posses necessary skills and
capabilities that are required to perform their assigned work in an effective way. Top
management of the company is responsible for providing better training and development
program for employees (Yeh and et.al., 2014).
Training and development programs can be organised for making significant improvements in
capabilities and knowledge level of manpower. It is required that training needs of workers
should be assessed before providing them training. Assistance from external training provider
agency can be taken for rendering training to the staff members. Moreover, seminars and
conferences can also be organised for making significant changes in existing knowledge level of
employees.
In addition to this, it is needed that investments should be made by top management of the firm
in diverse training and development so that employees should acquire effective skills that is
required for completing the assigned work properly. In addition to this recommendations can be
taken from staff members about training programs that can be organised in the company. Staff
members can be encouraged for identifying their weak performance areas. It will support for
developing and designing the effective training program for the employees and improvements in
their skills and capabilities can be made.
1.4 Research Methodology
Research approach: - In the present research researcher has been used inductive
approach. According to inductive approach in formation and data is used for generating a new
6

theory. According to this approach, the major focus is given on developing a new theory by
taking use of various data and information that has been collected.
Research philosophy: - In the present research Interpretivism approach has been used by
the researcher. According to this philosophy naturalistic approach of data collection is used and
methods which are used includes observation and interview. This approach supports for
conducting qualitative research and deep study, and detailed analysis of selected subject can be
made possible by adopting this technique.
Research design: - In the study Descriptive research design method has been used by the
researcher. This method is used for describing details about the selected topic and current issues
and problems identified in the study. Moreover, possible solutions for rectifying the problem are
also described by selecting this technique.
Data collection: - Researcher has used primary data collection technique for carrying out
the research and Survey method has been used for collecting the data and information from
samples. In addition to this secondary data collection method has also been used for gathering
required information. Facts, figures and knowledge have been collected from newspapers,
magazines, books, journals and internet.
Sampling: - In the present study probabilistic sampling method has been used by the
researcher. In this sampling method, all the participants get equal opportunity to get selected.
Simple random sampling method has been used in which group of participants have been
selected from a large group of the population. In this study 20 managers of an organization has
been selected on which whole research will be carried out.
Data analysis: - For doing an analysis of data qualitative method has been used and
under this Thematic Apperception test has been used. It is a psychological test that supports for
assessing the response of subordinates.
Ethical considerations : - Ethical considerations has been followed by researcher while
conducting this research and ethical guidelines have been followed while doing the study. Prior
permission from participants have been taken, and they are well informed about the research
study. No misleading information has been used for carrying out the present research study.
1.5 Process for research specification
7

Weeks 1 2 3 4 5 6 7 8 9 10 11 12 13
Deciding about research
title
Preparing the research
proposal
Determining objectives
and aim of the study
Collecting primary
information
Collection of secondary
information
Drafting research
methodology
Selecting the
methodology
Carrying out data
analysis
Writing conclusion
Writing suggestions
Final submission
8

TASK 2
2.1 Questionnaire to analyse performance after conducting development programmes
The impact of training and development program analyses by the manager. Therefore,
researcher prepares a questionnaire to ask questions related to job performance after conducting
development programs. However, recognition of company's effectiveness also presents by
manager's view. The questions are related to quality work and production as well supplement the
level of grocery and food products.
 Is training program conducted effectively?
 Yes
 No
2. Do you think training programs develop work performance of each and every trainee?
 Yes
 No
3. Are you satisfied with the enhanced performance and at which level?
 Highly satisfied
 Satisfaction
 Neutral
 Dissatisfied
 Highly dissatisfied
4. In your opinion, which training method is best to increase skills of the employees?
 On the job method
 Off the job method
5. What is the level of production and profitability of grocery items after implementation in
work performance?
 Highly improved performance
 Normal improvement
 No improvement
 Worse condition than before conducting the development programme.
9

6. Do you think development programs are expensive?
 Yes
 No
7. Do trained employees perform better at the workplace and coordinate effectively?
 Yes
 No
8. According to you, is a company able to face competition and sustain its product value in
the market?
 Yes
 No
 Can't say
Hence, proper recognition of work quality is determined by manager's views regarding the
impact of implementation. Therefore, an actually profitable status of the organisation comes to
know that in which manner Sainsbury accomplish tasks and sustain grocery items value in the
competitive market.
2.2 Investigation according to research process
Research process involves process from setting the target to the collection of data and further
data interpretation. Therefore, at first, Sainsbury set a goal to achieve good quality work and gets
information through primary and secondary data. Further, the analyst makes a questionnaire to
observe managers opinion regarding effectiveness and production performance of grocery items.
The step forward to observe efficiency as the quality of better work leads to different opinions of
managers. Including this, analyst prepares frequency table and charts to present managers'
identification related to work performance of the retail industry. Thus, investigation of quality
work to observe employees work and satisfaction of managers is considers through applying
steps of research procedures.
2.3 Recorded data for
Theme 1: Training program effectively conducted.
Yes 85% 17
No 15% 3
100% 20
10

Theme 2: Effectiveness of training program on performance.
Yes 70% 14
No 30% 6
100% 20
Theme 3: Satisfaction with improved performance.
Highly satisfied 35% 7
Satisfaction 45% 9
Neutral 20% 4
Dissatisfied 0% 0
Highly dissatisfied 0% 0
100% 20
Theme 4: Suitable training method to increase skills of the employees.
On the job method 50% 10
Off the job method 50% 10
20
Theme 5: Production and supplement of products after achieving better quality work of
employees.
Highly improved performance 45% 9
Normal improvement 40% 8
No improvement 15% 3
Worse condition than before conducting
the development programme. 0% 0
100% 20
Theme 6: Cost quality on training and development program.
Yes 40% 8
No 60% 12
100.00% 20
Theme 7: Performance of trained employees at the workplace.
Yes 85% 17
No 15% 3
20
11

Theme 8: Company's ability to face challenges and sustain product value in the market.
Yes 80% 16
No 0% 0
Can't say 20% 4
100% 20
TASK 3
3.1 Research analysis techniques
Researcher analyses the performance of employees of Sainsbury through research techniques.
Therefore, a method used for recognition known as thematic analysis comes under qualitative
research. Recognition of impact of training and development is considered by preparing
questionnaire systematically. Further, in this process analyst asks questions to 20 managers of
retail industry regarding the performance of employees and production as well profitability of the
firm. The questionnaire is prepared by primary and secondary data collected from a survey and
recorded information. However, it proceeds to a preparation of frequency table and next
forwarded to an interpretation of charts.
Thus, researcher recognises quality work as well production and profitability level of
Sainsbury's items through research analysis technique. As per observation, mostly it is
determined that company get effectiveness by conducting training and development program.
Hence, implementation of activities is identified through research and planning process to get
better performance and coordination off each and every worker to accomplish tasks.
Thematic
3.2 Interpretation and Recognition of result in the form of research specification
Theme 1: Training program effectively conducted.
12

As per the collection of data, it is an analysis that 85% managers agree on the effectiveness of
training programs. Therefore, employees work with zeal and perform better at the workplace
while remaining 15% analyses that workers do not perform effectively even after attending the
training programs. It results that training program impacts on the performance of employees
effectively to increase qualities in work to accomplish the task. Moreover, training is conducted
systematically to strength potential of workers while some managers critically evaluate that there
are some drawbacks in development activity.
Theme 2: Effectiveness of training program on performance.
13
85%
15%
Yes
No

According to collected informants for performance analysis, it identifies that 70% managers
agree on effective quality work of employees which increases the productivity of products. On
their side, remaining 30% managers do not agree to identify improvement in performance.
Theme 3: Satisfaction with improved performance.
14
70%
30%
Yes
No
35%
45%
20%
Highly satisfied
Satisfaction
Neutral
Dissatisfied
Highly dissatisfied

Regarding data to obtain satisfaction level of improved performance seems differently at
different levels. None of them dissatisfied with implementation while other which are satisfied
indicates at various stages. 35% highly satisfied that quality of performance increases which
leads to high level of operations and profit earning capacity for Sainsbury. In addition to this,
45% remains satisfied at a normal level to increase the effectiveness of working ability. Except
this, 20% managers do not comment upon performance level with satisfaction.
Theme 4: Suitable training method to increase skills of the employees.
Identification of training method that is suitable to increase skills is at a same level. As 50%
managers analyses on the job method while other 50% views off the job is suitable for Sainsbury
effectiveness. Therefore, it is considered that both training techniques are suitable to develop
employees working quality to achieve production and profitability at large scale.
Theme 5: Production and supplement of products after achieving better quality work of
employees.
15
50% 50% On the job method
Off the job method

According to collected data, it is determined that after taking advantage of training and
development program employees work more effectively. 45% managers get highly satisfied with
production and supplement activity of grocery items. It is recognised that after taking advantage
of training and development program, workers perform better and coordinates to achieve the
target with better understanding among employees. Except this, 40% identifies normal
improvement. It is observed that there is the general fulfilment of expectation is covered.
Remaining 15% managers analyses the same position of the performance of quality work and
sales as well operation management of grocery items of Sainsbury.
3.3 Recommendation
Sainsbury conducted training and development program to improve work performance of
employees (Sainsbury, 2016). Therefore, researcher steps to collect data and further employee's
performance is reviewed by managers of the organisation. Including this, the company conducts
various kinds of training techniques involves on the job and off the job approach to
implementing the organisation. In this process, employees should be asked to observe their
comfort zone and which training is suitable to develop work performance. Therefore, retail
industry gains effectiveness as well production and supplement of grocery items improvement in
quantitative same as qualitative ways.
16
45%
40%
15%
Highly improved perfomance
Normal improvement
No improvement
Worse condition than before
conducting the development
progrmme.

TASK 4
4.1 Outcome of research process
Covered in ppt.
17

REFERENCE
Books and Journals
Andrews, D.F. and Hampel, F.R., 2015. Robust estimates of location: survey and advances.
Princeton University Press.
Gale, N. and et.al., 2013. Using the framework method for the analysis of qualitative data in
multi-disciplinary health research. BMC medical research methodology. 13(1). p.117.
Huang, X.H. And et.al., 2013. Researches on drought resistance of mulberry trees applied to
vegetation recovery engineering in Chongqing Section of the Jialing River Basin, China. In
Applied Mechanics and Materials. 89(6). pp.207-213.
Landt, J. and Melville, M.G., 2013. Secondary data channels in RFID systems. 78(5). pp.431-
433.
O'Leary, Z., 2013. The essential guide to doing your research project. Sage.
Ricciardi, P. and et,al,, 2015. Sound quality indicators for urban places in Paris cross-validated
by Milan data. The Journal of the Acoustical Society of America. 132(4). pp.2337-2348.
Speight, J. and et.al., 2016. Characterizing problematic hypoglycaemia: iterative design and
preliminary psychometric validation of the Hypoglycaemia Awareness Questionnaire (HypoA‐
Q). Diabetic Medicine. 33(3). pp.376-385.
Stanek, J., Babkin, E. and Zubov, M., 2016. A new approach to configurable primary data
collection. Computer Methods and Programs in Biomedicine. 5(4). pp.70-89.
Yeh, N. and et.al., 2014. Applications of light-emitting diodes in researches conducted in aquatic
environment. Renewable and Sustainable Energy Reviews. 32(3). pp.611-618.
Online
Sainsbury. 2016. [Online]. Available through: <https://www.sainsburysbank.co.uk/>. [Accessed
on: 3rd December 2017].
18