Analysis of Job Satisfaction and Turnover in Hospitality Industry

This research project aims to investigate the impact of factors that contribute to job satisfaction and employee turnover in the context of the hospitality industry, with a focus on Hilton. The study will examine talent management, factors that contribute to job satisfaction, challenges faced by HR, and provide recommendations to overcome these challenges.

Research Project

Table of Contents
Background:.................................................................................................................................3
Literature review..........................................................................................................................4
Research methodology.................................................................................................................5
Timescale.....................................................................................................................................6
P2Research methodology............................................................................................................7
P3 Secondary Research (Literature Review).............................................................................10
Theme 1: Talent Management impact upon staff turnover.......................................................10
Theme 2: Factors that contribute to job satisfaction..................................................................11
Theme 3: Elements that maximize employee turnover in company..........................................12
Theme 4: Challenges that face by Human Resource for reducing employee turnover and
provide job satisfaction..............................................................................................................13
P4 Data Analysis........................................................................................................................14
P5 Communicate the data analysis............................................................................................21
P6 Reflection.............................................................................................................................21
P7 Alternative strategy..............................................................................................................22
Recommendation.......................................................................................................................22
CONCLUSION..............................................................................................................................22
REFERENCES..............................................................................................................................24
Appendix........................................................................................................................................26
Questionnaire.............................................................................................................................26

Topic: Analysis of Job Satisfaction and Turnover in specific hotels
Background:
In this competitive era, every comp any wants to stay ahead in the business and for that
hospitality industry make sure that they make their employees comfortable within a business.
That is why, there is a need to make sure that employees are satisfied with the job and its
working environment. In the same way, the current research report is also based upon this topic
in which researcher will provide the factors that help or contribute to the job satisfaction and
ways to reduce the employee turnover as well within a hospitality industry.
Company overview:
The chosen firm for this report is Hilton which is a top hotel in UK and provide range of
services to their customers at low and reasonable rates as well. Further, the company currently
operates its business at more than 85 countries at worldwide level and that is why, it have more
than 500 hotels who provide its best services at reasonable rates. Hilton also have thousands of
employees and the firm also make sure that the workers show are working at Hilton are
comfortable or not.
Aim: “To investigate the impact of factors that contribute the job satisfaction and employee
turnover in the context of hospitality industry: A study on Hilton”
Objectives:
 To examine the Talent Management Impact on staff turnover
 To determine the factors that contribute to job satisfaction
 To examine the factors that increases the employee turnover in Hilton
 To ascertain the challenges that face by Human Resource for reducing employee turnover
and provide job satisfaction.
 To recommend the ways through which the challenges may overcome.
Research question:
 What are talent management impact on staff turnover?
 What are the factors that contribute to job satisfaction within hospitality industry?

 What are the factors that helps to increase the employee turnover in Hilton?
 What are the challenges face by Human Resource for reducing employee turnover and
provide job satisfaction?
 Recommend the ways through which the challenges may overcome
Rationale
The rationale for choosing this topic is such that may be researcher have their own
interest to study on the particular topic so that it will help to raise the knowledge and learn about
new things. Study on this topic will help the researcher to determine the ways through which HR
or employers of Hilton try to reduce the employee turnover rate within a business. Further,
another rationale for choosing this topic will help to examine the challenges which the HR faces
in order to minimize the issue of employee turnover rate.
Literature review
According to Cho and et.al., (2017) Hospitality industry provide range of services to
their customers and it also implement ways through which the employees will be easily feel
comfortable within a business. In the same way, developing good relationship with the
colleagues will also help to feel them comfortable within a business and they feel that they are
also important key element of the firm as well. Also,Mathieu and et.al., (2016) stated that
positive working environment is another key factor that also help to creates job satisfaction
among employees such that they need an environment which is healthy and safe and also help t
enhance their personal and professional relationship as well. That is why, it is another factor. As
a result, it creates positive impact upon the employee performance and business performance.
In the opinion of Chin(2018) Employee morale is the foremost factor that affect the
overall employee retention rate and that is why, it support to increase the employee turnover rate
as well. In addition to this, the lack of career development is another option that also affect the
overall employee performance because if the employee did not got any career development
opportunities from the company then they start frustrating and it will cause negative impact upon
business.Radwan and Zhu(2017) also argue that poor employee manager relationship is another

factor that assist to increase employee retention such that if there is no positive relationship with
employees then it starts lead to high employee turnover and the bottom line as well.
Al Mamun and Hasan(2017) evaluated that high employee turnover rate creates negative
impact upon the overall business and that is why, HR faces this as a critical issue especially in
the hospitality industry. In the same way, HR of the company faces issue with the same such that
they did not find a best match between the employee’s skill and the job and this, in turn affect the
overall business and employee performance. Further, sometimes, HR of the company did not
provide effective advancement opportunity for advancement of growth and this in turn leads to
increase the employee turnover rates within a business.
Research methodology
Research strategy: For this, researcher will chooses qualitative research strategy
because it did not based upon the raw numbers and using this method, researcher will easily
analyze the factors that contribute the job satisfaction and reduce employee turnover rate as well
(Bryman, 2016).
Research Approach: For the current study, researcher will chooses inductive research
approach that will assist to analyze the pattern in a data and meet the define aim i.e. to
investigate the factors that contribute the job satisfaction and reduce employee turnover rate.
Using this method, researcher conduct thestudy in more precise manner.
Data collection: Researcher will choses both types of data collection method. Such that
under primary, researcher prepare questionnaire under survey method which is asked to selected
sample (Bell, Bryman and Harley, 2018). Further, using secondary data collection methods, such
that books , articles, journals will help to conduct literature review that assist to answer the
research question and analyze the factors that contribute the job satisfaction and reduce
employee turnover rate
Data Analysis: For this, researcher will chooses thematic data analysis in which different
graphs, charts are presented through which researcher present the views of all selected
respondents (Lindlof and Taylor, 2017). So that it will help to meet the define aim i.e. the factors
that contribute the job satisfaction and reduce employee turnover rate and also conduct the
research in more precise manner.

Sampling: Under this, researcher will chooses simple random sampling method under
probability sampling method and 25 employees of Hilton are selected in order to examine the
views with regards to factors that contribute the job satisfaction and reduce employee turnover
rate
Timescale
Name Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week
7
Week
8
Selection of topic
Developing Aim
and objectives
Conducting
literature review
Selection of
research methods
Collection of data
Analysis of data
Conclusion and
recommendations
Formatting
Feedback
Modification
Final Submission

P2Research methodology
Research methodology is consider an important section for the research project because it
help the researcher to select the procedure and techniques which are used to determine, select
and analyze the information related to topic. Also, it is stated that with this section, help the
researcher to critically evaluate the study’s validity as well as reliability in order to attain the
define aim and objectives. There are many key element of the research methodology section such
that:
Research type: To conduct the research in better manner, there are three types of
research which can be used by the scholar such that qualitative, quantitative and mixed. Under
qualitative study, researcher mainly focus on obtaining data through open ended and
conversational communication, on the other side, quantitative study is all about to collect the
quantifiable information and then perform statistical technique in order to attain aim. Further,
mixed research type is all about to conduct the research which involves collecting, analyzing and
integrating the quantitative and qualitative data (Ghauri, Grønhaug and Strange, 2020).
Among all, qualitative study has been chosen by the researcher in which scholar work
with non- numerical data and also seek to interpret the meaning from these information which
help to understand the factor that leads to contribute the job satisfaction and employee turnover
in hospitality industry.
Research philosophy-Along with above research methods, it also play vital role in
current study by helping in achieving aim and objectives of research. It is a vast subject that
discussed in depth manner. Research philosophy in present in four forms interpretivism,
Realism, Pragmatism and positivism.Under interprevism, the key element are interpreted in
better manner to meet the define aim, while realism philosophy is all about the idea of
independence of a reality from a human mind. But, Pragmatism is a mixture of mixed methods in
a research which focus on the research questions, and Positivism is used when researcher
chooses quantitative study and this in turn relies upon the true nature of society and provide
exact data as well.
But here only one is use by researcher that is applicable for present work and that is
interpretivism. Investigator of report uses this method because it help to interpret key elements of

study in effective manner. Also, with the help of Interpretivism research philosophy, researcher
is able to meet the define aim and conduct the study in better manner which in turn assist to
understand the factor that leads to contribute the job satisfaction and employee turnover in
hospitality industry.
Research Approach: It is the concept plan and procedure for the researcher which is a
broad assumption to the detail methods of data collection and interpretation. Hence, the entire
decision involves the approach which must be apply in order to analyze the appropriate
outcomes. There are three types of research approach such that deductive, Inductive and
Deductive (Giannetti, Magnacca and Mariani, 2018).
In context of this study, investigator uses inductive research method instead of deductive
because it matches with qualitative research. It is one of the best methods chosen by researcher
as it helps to examine pattern in an information and meet define goal of this research which aid
to draw final conclusion.
Data Collection:It is all about to collect and gather the information through which
researcher generate the best outcome by met the define aim. This is of two types such that
primary and secondary data collection. Under primary data collection, information is collected
from the first handed sources through surveys and interviews, while on the other side, secondary
data collection are those method which are already collected by someone else under books,
journals etc.
Among all, researcher chooses both method I.e. primary and secondary. In primary
research, scholar chooses survey method in which questionnaire is designed, under this different
types of questions are asked related to the job satisfaction and employee turnover in hospitality
industry (Mortensen and Hughes, 2018). Further, under secondary research method, scholar
selected relevant books and articles related to job satisfaction which are published from 2015
onward. This will help the researcher to analyze the factor that contribute to job satisfaction and
answer the research questions as well.
Data analysis-in simple words data analysis is procedure of finding, cleaning and
transforming gather data into systematic manner. It is an approach in which information about
above topic is gathered and organized so that researcher and reader can drive helpful information

from it. It is another chapter of research methodology that can help to draw conclusion and help
in findings outcomes. There are varied ways accessible in market to conduct data analysis but in
regards to current study researcher can use thematic method that is suitable for qualitative
research. It helps to identify, analyze, describe, organize and report above themes found within
data set. It is one of the most common types of data analysis that help to interpretate patterns of
meaning with qualitative data.With this approach research can find out the best and appropriate
results.
Sampling-It can be described as particular act or principle used to chose members of
population to be included in research.It rightly noted that due to wider populations of interest are
too big to work with directly methods of statistical sampling have been devised to get samples
taken from wider populations. This is of two types such that probability and non- probability
method, such that under probability sampling, which utilizes some form of random selection and
in which researcher also make sure that the different units from population are chosen. Further,
under non- probability sampling, in which researcher choosessample on the basis of subjective
judgment rather than random selection.
In order to gather data about current topic and achieve aim as well as objectives research
use random sampling approach that is appropriate for research as it help them to collect a lot of
information through workers of Hilton hotel.Researcher selects 25 applicants of this company
who can provide better info as they are well aware about internal environment and activities at
workplace.
Ethical consideration-To finish this research, the Researcher has to take care of all the
things which are also necessary. They cannot force any person to take any type of information
related to current topic because it is not ethical manner.They will have to respect all the things
and keep the information given by participants safe for longer.Researcher is the only person
responsible for keeping the information safe for long.They must behave ethically and also act
accordingly which is quite beneficial for them as well as respondents.
It should not try to take any information that is illegal because it affects current study.

Cost: In order to meet the define aim, researcher require £250 which includes the
transportation charges, Internet charges and miscellaneous charges. Thus, this element determine
scholar about the amount which is spent in order to perform the research in better manner.
Accessibility: There are many issues face by the researcher in order to meet the define
aim such that there are sites which are access denied and at that time, researcher is not able to
answer some theme of the literature review which affect the results in negative manner. Hence,
accessibility of the research is affected the outcomes in negative manner.
Validity and Reliability:The validity and reliability of the study is depend upon the data
collection methods, such that under this research, scholar uses relevant books and articles which
are published latest i.e. from 2015 onwards. Also, these books and articles are marked and
researcher is relied upon these data which in turn assist to accomplish the aim. Further, for
primary research, scholar take consent form the employees and through their views, researcher is
able to meet the define aim and objectives (Hopkins, 2017).
P3 Secondary Research (Literature Review)
Theme 1: Talent Management impact upon staff turnover
In accordance with Krishnan and Scullion(2017) Talent management is all about the
commitment to recruit, hire and retain the most talented and superior employees in the firm so
that they manage the work in easy manner. Such that the labor market of the company is entered
into new era i.e. innovation, knowledge development and increased competition. But on the other
side, the cost of recruiting employees and low retention of experted employees are consider some
major expenses for an organization. It is so because the success of a company is entirely depend
upon the employee retention which in turn assist the firm to reduce employee turnover intention
and enhance organizational efficiency.
On the other hand,McDonnell and et.al., (2017) argued that though employee retention is
consider the biggest challenge for HR but there is a need to develop effective strategy in order to
meet the define aim. That is why, with the help of talent management strategy which include
improved employee recruitment and staff retention staff’s and also enhanced the staff
engagement as well. Thus, it is analyzed that these results are linked with improved operational
and financial performance. So it is stated that there is a positive impact of talent management

upon staff turnover because an effective talent management planning and well support of
management keep engaging employees within a firm in order to meet the define aim. (Taylor,
2018)
Theme 2: Factors that contribute to job satisfaction
According toOwens and Patel, (2019) job satisfaction refers to an individual feeling of
satisfaction and fulfillment on the specific job which acts as a motivation to perform at
workplace. It analyzed that hospitality sector cater many facilities to its workers which makes
them able to enhance theirperformance and motivational level rather than before. Management
within hotel sector implement many ways through which staffs will be effectively feel happy and
comfortable at workplace which return decrease employee turnover. It can be said that by
developing good and better connections with workers administration will provide a good job
satisfaction. Good relationship with all the employees effectively contribute to higher job
satisfaction, it one of the best factors that influence in positive manner. It helps to improve
morale of existing and new applicants in workplace who are able to support in achieving
competitive advantages and reaching at desired outcomes. Development of good relationships
within business has potential to improve mood of candidates, making them subsequently more
productive and effective as well.This factor effectively helps in providing job satisfaction and
also aid in increase performance level rather than before.It also influences productivity of
business operating within hospitality industry.
Tung and et.al.,(2019) stated that many factors within business are accessible that directly
affect job satisfaction and employee performance. Positive working atmosphere around
workplace contribute highly and effectively in employee job satisfaction. It is another important
element that also aid to create same thing in systematic manner. It is important for management
to cater workers with a work environment that is conductive to their overall development.Each
and every worker while doing job in company need an atmosphere which is safe and healthy for
them. They also need environment which provides personal comforts as well as all facilities
doing a good work.
When working situations are good, individual can find it easier to carry out their roles
and accountabilities. It analyzed that when management have supportive and friendly
environment can lead to enhance job satisfaction. Performing in healthy working environment

presents many benefits to organization and workers. It begins with better health; reduce of stress
over workers and other negative elements. It also analyzed that within hospitality industry better
environment provide by administration leads to less labor absenteeism which can have a negative
influence on bottom line and productivity. Positive environment around place where people work
build effective workforce.
Theme 3: Elements that maximize employee turnover in company
Malek, Kline and DiPietro, (2018) discussed that employee turnover within hospitality
industry has increased over time which affect sales and profitability of business rather than
before. It refers to number of workers who leave hotels due to many factors that negatively
impact on their work and morale. Employee morale is main factor that influence whole employee
retention rate within company. It supports to maximize high employee turnover. It leads to high
turnover and absenteeism rate at workplace that decrease sales and productivity of company.
Employee morale is one of the factors that prove to be detrimental to firm in these respects.
Morale can drive company forwards and also lead to workers discontent and poor job
performance. Low morale effectively lead this situation, when workers morale was low it lead to
high turnover by developing an environment where people look for excuses to leave and quick
job. In these firms, applicants are likely to quit over problems such as poor management, low pay
or feeling unappreciated. High turnover can then lower staff morale further leading to a
downwards spiral of increasingly high turnover and low morale. It can be said that people with
high morale and value in contrast will never leave even when their pay is not much effective.
Santhanam and et.al.,(2017) contradict that another factor that increase high employee
turnover is poor relationship between management and workers that affect success and growth of
business in negative manner. Ineffective connection with manager leads to stress, low job
satisfaction, low morale and less commitment as well as it also contribute to increase high
employee turnover that is not beneficial at all for company, and performance suffers as outcome.
Relationship among staff plays vital role in deciding fate of business. But ineffective or poor
connections between both of them creates negative environment around the workplace where
number of applicants are working together for achieving common aims and objectives of
organization. In recent time only those firms can survive where work is accomplish in an
innovative way, due to this factor it is impossible to do. Employees always like to work in good

environment and want their relationship to be good with senior. Poor Employee and Manager
Relations badly affect business it defiantly leads to high employee turnover. The main reason
behind this factor is lack of trust between both parties. Without trust, the relationship between
the two cannot be good, which directly affects the mental condition of candidates.
Theme 4: Challenges that face by Human Resource for reducing employee turnover and provide
job satisfaction
In accordance with Lim, Loo and Lee(2017) HR of the company face many issue for
reducing employee turnover such that bad match with the employee’s skills and job is the biggest
challenge. Under this, employees who are placed in job face too difficulties because their skills
are not match and this in turn HR did not recruit the employees accordingly which in turn
reducing employee turnover. On the other side, Stamolampros and et.al., (2019) stated that lack
of opportunity for advancement or growth is also consider another challenge which affect the
business in negative manner. In today’s era, most of the employees actually prefer those job
which provide their personal and professional growth. So, it is possible in some companies and
at this time, HR face issue to increase the employee turnover.
Moreover, with the high competition in market, HR mainly focus on the effective
strategy for recruitment strategy and that is why, HR faces issue and they did not develop policy
that assist to provide job satisfaction. As a result, HR of the company are not focus on the
effective training and development session which in turn affect the overall result (Cheng and Yi,
2018).
Human resource management is one of the key functions of company who are able to
solve any problem related to staff in effective manner. They analyze overall situation and then
take decision to implement at workplace. But due to certain things HR face challenge while
reducing high employee turnover and provide appropriate job satisfaction. According to
Uitzinger, Chrysler-Fox and Thomas, (2018) ineffective leadership is the main challenge face by
HRM to retain staff and reduce negative impact of employee turnover. At workplace when
leaders do not support to retain people it directly affect HRM efforts to do so. Without
management and leaders support it is not possible for anyone to retain skills and talented
applicants for long within company, this is the issue that human resource manager and its tram

member face. It challenge also influence when HR cater job satisfaction that is really very
essential for workers and business as it help to strengthen workforce in effective manner.
P4 Data Analysis
Theme 1: Majority of the respondents state that company have talent management
initiatives
Does your organization have specific talent
management initiatives? Respondent
s
Yes 18
No 7
· Yes · No
0
2
4
6
8
10
12
14
16
18
18
7
Respondents
Interpretation: from the primary research it is stated that majority of the respondents are highly
agree that company chooses different talent management initiative in order to keep hire new
employee. Such that out of 25, 18 of them are completely agree while 7 of them are not. Thus, it
is stated that with the help of talent management initiative, company recognize employee’s
contribution and their work on individual grounds so that it boost up the self- confidence among
them. In this way, HR of Hilton tries to develop new policies in order to engage the employees
with a company for long term. That is why, with an effective talent management initiatives,
company is able to create direct impact upon the staff turnover as well.

Theme 2: Company uses different strategy in order to improve talent management
initiatives
Which is the following area did Hilton consider to
improve the term of talent management initiatives? Respondent
s
Align employees with mission and vision 7
Culture 4
Develop policies to encourage career growth 4
All of these 10

7
44
10
Respondents
Align employees with mission and vision
Culture
Develop policies to encourage career growth
All of these
Interpretation: As company uses different initiative in order to recruit the best employee but
along with this, company consider most of the area which in turn help to improve talent
management initiatives. Such that out of 25 employees, 7 of them state that company focused on
align employees with mission and vision, while 4 of them state company focus on the culture in
which worker sustain, but 4 of them state that they develop policies in order to encourage
employee’s career growth. Thus majority of them state that company focused on all these area in
order to manage the talent management initiative which in turn help to creates positive impact
upon the business.
Theme 3: Most of the employees are agree that talent management creates direct impact
upon staff turnover
Do you think that Talent management creates direct
impact upon staff turnover?
Respondent
s
Yes 20
No 5
Interpretation: in regards to above statement majority of respondents is agree on it, they believe
that talent management creates direct impact on staff turnover. 20 out of 25, people think that
talent management directly influence upon employee turnover as it also impact on productivity

and sales of Hilton
hotel positively. On
the other hand, out of
25 only 5 individual
are not in favor of
above statement they
thing that talent
management would
not put any affect on
turnover of workers
they do not feel the
same that other does
Theme 4: Most of the employees are satisfied with their job in Hilton
Are you satisfy with your job ? Respondent
s
Yes 22
No 3
Yes No
0
5
10
15
20
25
22
3
Respondents
Interpretation- Researcher after conducting investigation and focusing on respondent’s
response in context of above statement analyzed that most of the applicants are satisfied with
20
5
Respondents
Yes
No

their work and specific job role in Hilton hotel. 22 out of 25 are agree that they are feeling
comfortable and enjoy their work while working at workplace within firm. Employees perform
in effective manner and complete their day to day activities on timely manner. On the other side,
out of 25 only 3 workers are not in favor of above theme. They are not feeling any satisfactory
activity in Hilton.
Theme 5: There are many factor that contribute to job satisfaction with Hilton
What are the factor that contribute to job satisfaction
within Hilton?
Respondent
s
Positive working environment 2
Support from Management 3
Job security 5
All of these 15
2
3
515
Respondents
Positive working environment Support from Management
Job security All of these
Interpretation- 2 out of 25 participants, think that positive work environment around workplace
is the main factor that contribute in high job satisfaction within Hilton hotel as it makes them
able to work effectively. On the other hand, 3 out of 25 think that with management support
employee do their job in positive manner it increase job satisfaction rather than before.
Furthermore, 5 participants are in favor of above statement and 15 are agreeing on different
thing. They think that all above factors contribute and support to increase satisfaction of job
within Hilton.

Theme 6: Hilton develop strategies which in turn help to engage employees
Is Hilton develop strategies which in turn help to
engage employees?
Respondent
s
Yes 22
No 3
Yes No
22
3
Respondents
Interpretation: From primary research it is analyzed that Hilton hotel is developing strategies
which in return aid them to retain and engaged applicants for long. 22 Out of 25 are agreeing in
context of above statement. On the other hand, only 3 are disagreeing they think that company is
not developing any strategy or plan to engage workers.
Theme 7: There are many element that maximize employee turnover in Hilton
What are the element that maximize employee turnover
rate? Respondents
lower down the Employee morale 4
Poor relationship with management 4
Poor working environment 5
All of these 12

lower down the
Employee morale
Poor relationship
with management
Poor working
environment
All of these
0
2
4
6
8
10
12
14
4 4 5
12
Respondents
Interpretation: as shows in above graph majority are in favor of one option that is poor working
environment. They consider it as one of the key component that increase employee turnover in
hotel at high level which is not appropriate for firm. On the other hand, 4 out of 25 respondents
think that low employee morale is the main reason behind above statement that affects Hilton
hotel performance negatively. 4 more individual are in side of second option they are agree on
that one. According to them poor relation with management is the reason behind high employee
turnover. On the other side, 12 out of 25 believe that all above things are consider as key
elements that increase employee turnover in firm at extreme extent.
Theme 8: Hilton face many challenged while reducing employee turnovers
What are the challenged did the company face while
managing employee and reduce the employee turnover
rate?
Respondent
s
bad match with the employee’s skills and job 5
Lack of advancement growth opportunity 6
Ineffective leadership style 5
All of these 9

5
6
5
9
Respondents
bad match with the employee’s skills and job
Lack of advancement growth opportunity
Ineffective leadership style
All of these
Interpretation: Hilton is one of the best hotels in UK they cater the best accommodation and
food services to its visitors according to their needs. It analyzed that organization face varied
challenges in context of reducing high employee turnover which is not suitable for their brand
image and business growth. According to 5 respondents out of 25, bad match with workers job
and skills is one of the biggest challenge firm can face that impact on operational efficiencies.
On the other hand, 6 participants agree on second option they consider it as the biggest challenge
face by Hilton when management reduce employee turnover. According to them lack of
advancement growth chances increase this situation. Furthermore, 5 are in favor of third option
as they think that ineffective leadership style is big challenge whilst 9 workers think that all
above mention point are considered as challenge Hilton face in context of above statement.
Theme 9: Company uses many strategy in order to keep engaging the employees within a
firm.
Which of the following strategy currently company is
uses to engage the employees ?
Respondent
s
Provide extra monetary benefit 4
Incentives 5
Reward and appreciation facilities 6
All of these. 10

Provide extra
monetary benefit Incentives Reward and
appreciation
facilities
All of these.
4
5
6
10
Respondents
Interpretation: from primary investigation it is stated that Hilton hotel use effective strategies to
keep workers engage with company for long. Out of 25 respondents 4 are in favor of first
strategy; according to them firm provide extra monetary benefits to its staff members which are
quite beneficial in term of retaining skilled applicants for long and gaining attention of new one.
5 participants out of 25 in favor of second opinion stated above graph that Hilton hotel follow
specific strategy that is incentives. By providing incentives they can retain people within
business and allow them to work effectively which in return increase organization sales. On the
other hand, majority of respondent are in favor of last option. They stated that firm by offering
rewards and appreciation facilities keep employee engage within Hilton.
P5 Communicate the data analysis
Enclosed in PPT
P6 Reflection
The overall journey of the research is quite good and learnable such that I enhance my
knowledge related to this and analyzed that employee retention is the basis need of company
because employees are the only person who assist the company to meet the define aim and
objectives. Through the study, I also realized that I gain knowledge with regards to talent
management and analyze that it creates direct impact upon the staff turnover. Through the study,
I analyze that I enhance my research skills because in this study, I perform both primary and

secondary research. Through this I determine the strategy through the research is conducted in
effective manner.
Also, I analyze that I enhance my communication skills through the primary research
because I design questionnaire which in turn assist me to enhance my interpersonal skills.
Further, I also analyzed that the entre journey of the research is good because I learn about
research methodology and apply the same. Earlier I only study on this, but through this study, I
got an opportunity to apply the same and this way, I conduct the entire study in perfect manner
and also accomplish the define aim as well.
P7 Alternative strategy
In the current study, researcher uses qualitative study, that is why, it is suggested to use
quantitative study in future because it will help to meet the define aim with the specified timeline
and generate accurate outcome as well. Also, by using quantitative study, researcher start using
software i.e. SPSS which generate accurate results and this in turn assist to meet the define aim
and objectives as well.
On the other side, for this study, Inductive research has been adopted, so in future when
the same study is conducted, researcher must use deductive research approach under quantitative
study and may also use interview as a primary research. Through this method, researcher is
easily determine the ways of job satisfaction and conduct a research in more depth. Hence, it is
analyzed that through this alternative strategy, scholar is easily meet the define aim and answer
all the question in better manner without affecting the results in adverse manner.
Recommendation
 From the above, it is suggested to the company to start providing effective training
system to their employees in order to let them understand about the policies and strategies
used by the company.
 Also, it is recommended to the Hilton to use KPI in order to determine the performance
of each employee and then offer reward system for attaining the goal, or else, provide
training to meet the define aim in specified manner.

 Moreover, company have effective talent management initiative, but it is suggested to the
firm to use online techniques in order to attract the range of employees which in turn
assist the company to meet the define aim and objectives.
CONCLUSION
After conducting above research it has been summarized that by using appropriate
research methods and thematic data analysis approach researcher gather a lot of information and
data in context of chosen topic. They analyze that Hilton hotel cater the best facilities to its
existing and new candidates in effective manner as well as provide each and every thing
according to workers needs which is quite beneficial for business growth and employees.
Organization to hire new applicant at workplace use varied talent management strategies which
makes them able to recruit the most applicable workers who are always ready to work and
perform in systematic manner.
Furthermore, it has been concluded that Hilton hotel focus on organization culture
because they conduct many practices to make it more comfortable for all staff members. All their
efforts make people capable to retain with company for long and allow them to work with
organization as longer as they can. As discussed above most of the workers are happy and fully
satisfied while working in Hilton because management makes all attempts in benefits of staff as
they develop effective relations between applicants and managers. By providing job security firm
engage workers with their work.

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Appendix
Questionnaire
Questionnaire
Name:
Age:
Gender:
1. Does your organization have specific talent management initiatives?
 Yes
 No
2. Which is the following area did Hilton consider to improve the term of talent management initiatives?
 Align employees with mission and vision
 Culture
 Develop policies to encourage career growth
 All of these
3. Do you think that Talent management creates direct impact upon staff turnover?
 Yes
 No
4. Are you satisfy with your job ?
 Yes
 No
5. What are the factor that contribute to job satisfaction within Hilton?
 Positive working environment
 Support from Management
 Job security
 All of these
6. Is Hilton develop strategies which in turn help to engage employees?
 Yes
 No
7. What are the element that maximize employee turnover rate?

 lower down the Employee morale
 Poor relationship with management
 Poor working environment
 All of these
8. What are the challenged did the company face whilemanaging employee and reduce the employee
turnover rate?
 bad match with the employee’s skills and job
 Lack of advancement growth opportunity
 Ineffective leadership style
 All of these
9. Which of the following strategy currently company is uses to engage the employees?
 Provide extra monetary benefit
 Incentives
 Reward and appreciation facilities
 All of these.
10. Recommend the ways through which HR of the company manage the employees.