Research Project on Pearson-set theme of Talent Management

Research Project

Table of Contents
TITLE:.............................................................................................................................................1
Discussion of secondary investigation:............................................................................................1
DATA ANALYSIS AND INTERPRETATION ............................................................................2
CONCLUSION..............................................................................................................................20
RECOMMENDATIONS...............................................................................................................20
REFLECTION...............................................................................................................................21
REFERENCES..............................................................................................................................22

TITLE:
Evaluating of staff training and development in Ryanair.
DISCUSSION OF SECONDARY INVESTIGATION:
From the above critically evaluated information it has been found training and
development of employees plays a crucial role within improving the management and
operational efficiency of an organisation. Proper evaluation must be perform within organisation
regarding the management ability so that tasks can be administrated properly. This is because
employees are required to have proper managerial skills so that operations can be performed in
effective manner that leads to maximum customer satisfaction. It can be performed by regularly
communicating with customer services department for determining customer need and then
organising activities accordingly. This support Ryanair in providing services to its customer as
per their requirement as in airlines frequent responses are required to be present to customer else
it brings up dissatisfaction among them.
Hence, in order to deal with this issue proper involvement of workers and top
management is required so that working pattern can be improved with proper planning of
operations which brings up positive outcome. But before performing this proper evaluation of
external market is required so that understanding regarding area of improvement can be
developed and evaluation can be performed over resources required. This help in formulating an
action plan that predict the future activities to be performed fro enhancing managerial operations
toward better customer satisfaction for Ryanair. But in order to understand the business
environment effectively it is required by Ryanair to develop its proper understanding of it which
can be done with the help of critical thinking among employees which help in evaluating several
ways of dealing with organisational situations. Despite of this problem solving is crucial for the
Ryanair as it maintains a customer base that are different in term of their taste and preferences
which creates certain situations that are uncertain which require greater problem solving skills
within employees to tackle with this situation. Hence, critical thinking and problem skills are
consider to be most crucial skills that are required to be developed by Ryanair within their
employees which can be developed with the help of regular training and development of staff
members. But for most positive result, Ryanair must take feedback from its employees regarding
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the actual outcome of this training and understanding of employees toward it so that changes can
be implemented effectively within managerial practices.
DATA ANALYSIS AND INTERPRETATION
Q1 Are you aware about the role of staff training and development within an organisational
growth?
a) Yes
b) No
Q2 As per your view point does staff training support in improving the management operations
and practices?
a) Yes
b) No
Q3 What are the several benefits that Ryanair get by providing regular training to its
employees?
a) Enhancing productivity
b) Reduction in error
c) Improve operational efficiency
Q4 Among below mentioned options, which is most appropriate method that must be preferred
by Ryanair for providing training.
a) On the job training
b) Off the job training
c) Computer based training
Q5 What are several skills that are required by Ryanair within its employees for performing
their regular commercial operation?
a) Critical thinking skill
b) Problem solving skill
c) Communication skill
Q6 In what manner does assessment of management ability is crucial for Ryanair?
a) Identify weaknesses
b) Increase focus on business goals
c) Foundational knowledge of talent
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Q7 What are the several areas in which critical thinking and problem solving skills are
required?
a) Decision making
b) Evaluating issues
c) Resolving conflicts
Q9 Does problem solving skill and critical thinking can be improved by providing training?
a) Yes
b) No
Q10 What are the challenges that Ryanair has to face while providing training to its employees?
a) Different learning habits
b) Lack of employee engagement
c) Increase in cost
Q11 As per your view point, does critical thinking support in formulating better decision in
Ryanair?
a) Yes
b) No
Q12 Does training and development provided by Ryanair help in fulfilment of personal goals of
employees?
a) Yes
b) No
Q13 Among following, which is the most appropriate factor that is to be consider for getting
positive outcome from training and development of workforce?
a) Employees engagement
b) Staff personal development goals
c) Resources required
Q14 What are the several ways through which Ryanair can deal with the challenges faced while
training and development?
a) By providing online training
b) Ensuring practical learning
c) Conduct need evaluation
Q15 In what manner does, training and development help Ryanair in keeping its employees
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retained and satisfied?
a) Satisfaction of personal requirements
b) Open new opportunity
c) Working as per external market norms
Frequency table
Q1 Are you aware about the role of staff training and development
within an organisational growth?
Frequency
a) Yes 8
b) No 2
Q2 As per your view point does staff training support in improving
the management operations and practices?
Frequency
a) Yes 7
b) No 3
Q3 What are the several benefits that Ryanair get by providing
regular training to its employees?
Frequency
a) Enhancing productivity 5
b) Reduction in error 3
c) Improve operational efficiency 2
Q4 Among below mentioned options, which is most appropriate
method that must be preferred by Ryanair for providing training.
Frequency
a) On the job training 3
b) Off the job training 3
c) Computer based training 4
Q5 What are several skills that are required by Ryanair within its
employees for performing their regular commercial operation?
Frequency
4