Impact of Training and Development on Employee Performance - A Case Study on Marriott Hotel

This research project aims to determine the impact of training and development on the performance of employees at Marriott Hotel. It includes an analysis of the effectiveness of training programs and recommendations for improvement.

RESEARCH PROJECT
( TO DETERMINE THE IMPACT OF TRAINING AND DEVELOPMENT ON THE PERFORMANCE OF
EMPLOYEES- A CASE STUDY ON MARRIOTT HOTEL )

TABLE OF CONTENT
Topics Page number
Introduction 3
Research objectives 4
Data analysis 5
Recommendations 12
References 13

INTRODUCTION
 Training and development is an important concept of human resource management
which is focuses on the employee’s performance.
 It is a kind of process that is used to shape the attitude, skills, knowledge of an
individual so that they will be able to perform well at the work environment.
 The present research project is based on Marriott Hotel which is a multinational firm
that offer its services throughout world

RESEARCH OBJECTIVES
 To identify the effectiveness of training and development practices which are adopted
by Marriott Hotel at their workplace.
 To assess the current performance of staff members who are working at Marriott
Hotel.
 To evaluate the impact of training and development programs on the performance of
staff members.

DATA ANALYSIS
 Data analysis is the most essential part of research project as through this overall
evaluation can be performed of training and development.
 The data can be analysed on the basis of qualitative method and for this thematic
evaluation approach has been selected so that overall evaluation can be take place.

Theme 1: Respondents says they got the training at workplace after
recommendation which is given by supervisor.

Theme 2: Training and development programs are conducted at Marriott
hotel on quarterly basis.

Theme 3: Respondents are strongly agreed that training programs can help
the employees in enhancing their knowledge and skills.

Theme 4: Yes, training programs can enhance the employee’s performance.

Theme 5: Overall productivity and employee performance can be enhanced
after conducting the training and development programs.

Theme 6: Staff members are highly satisfied with the training and
development practices which are conducted at Marriott hotel.

RECOMMENDATIONS
There are some recommendations which are stated below:
 All the training and development practices which are conducted at work environment
should be related to the job functions.
 The external training should be provided by the higher authority of company on
continuous basis so that staff members will be able to know about more regarding to
their job or work.

REFERENCES
 Salas, E. and et. al., 2012. The science of training and development in organizations:
What matters in practice. Psychological science in the public interest. 13(2). pp.74-
101.
 Costen, W. M. and Salazar, J., 2011. The impact of training and development on
employee job satisfaction, loyalty, and intent to stay in the lodging industry. Journal
of Human Resources in Hospitality & Tourism. 10(3). pp.273-284.
 Grohmann, A. and Kauffeld, S., 2013. Evaluating training programs: Development
and correlates of the questionnaire for professional training evaluation. International
Journal of Training and Development. 17(2). pp.135-155.

THANK YOU!!!