Influence of Employees Motivation on the Performance of Hospitality Sector

   

Added on  2020-07-22

28 Pages5829 Words95 Views
RESEARCH PROJECT(Impact of employees motivation on theperformance of Hospitality sector)
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Table of ContentsCHAPTER 1- INTRODUCTION....................................................................................................3Research Title..................................................................................................................................3Background of the study..................................................................................................................3CHAPTER 2 LITERATURE REVIEW..........................................................................................6Introduction.................................................................................................................................6Terminology of Employees motivation......................................................................................6Significance of employees motivation on the customer services within Hospitality sector.....6Ways through which work force can be motivated within the Hospitality sector......................7Relationship between employees motivation and performance of hospitality sector.................7CHAPTER- 3 RESEARCH METHODOLOGY.............................................................................9Research Philosophy...................................................................................................................9Research Approach.....................................................................................................................9Research technique....................................................................................................................10Research design.........................................................................................................................10Data Collection..........................................................................................................................10Sampling...................................................................................................................................11Data analysis.............................................................................................................................11Ethics.........................................................................................................................................11Time scale and activity..............................................................................................................12CHAPTER- 4 DATA ANALYSIS AND INTERPRETATION...................................................13Introduction...............................................................................................................................13CHAPTER- 5 CONCLUSION AND RECOMMENDATIONS...................................................24REFERENCES..............................................................................................................................26
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CHAPTER 1- INTRODUCTIONResearch TitleTo assess the impact of employees motivation on the productivity and performance of businessand customer services in Hospitality sectorBackground of the studyIn the present time, there is huge competition among the industries either it is hospitality,travel and tourism, retail, entertainment etc. In order to survive in the competitive businessenvironment, it is very important to develop effective strategy and tactics. With help ofimpressive tactics, corporation can run in the market for long time. In this manner, employeesplays a very crucial role within business entity through which firm can improve quality ofcustomer services, develop competitive advantage and earn impressive profitability. Thus, it isvery important for company to motivate its workforce in such manner through which they canperform in most effective and efficient manner (Kakuma and et.al., 2011). While managementfulfil all requirements and desires of employees then they will motivate to give high quality ofoutcome to company. Hence, it can be said that for sustain in the market for long time and earneffective profitability employees motivation is very important for organisation.In the hospitality sector, entire performance of business and progress is largely dependsupon the employees so management should keep satisfy them. By deliver effective and highquality of customer services, hotel sector can earn profitability and market share. Management ofhotel should encourage its workforce to deliver effective customer services and solve theirqueries in effective and efficient manner.The major aim of this research study is to analyse the impact of employees motivation on theproductivity and performance of business with respect of Marriott International hotel. As per theresearch it has been found that currently Marriott International hotel is facing issue related topoor customer services through which productivity gets down (Koh and Sebelius, 2010). This is
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very serious issue for Marriott International hotel so it is very important for management toencourage and motivate its employees by deliver several monetary and non monetary rewards.By employee's motivation, Marriott International hotel can improve productivity andperformance of business and deliver impressive customer services. In order to address theobjective of research, scholar have applied qualitative data analysis method and used primarysource of information.Research AimTo assess the impact of employees motivation on the productivity and performance of businessand customer services in Hospitality sector: A case study of Marriott International HotelResearch ObjectiveTo explore the meaning and concept of Employees motivationTo discuss the significance of employees motivation on the customer services in HospitalitysectorTo identify relationship between employees motivation and performance of hospitality sectorTo determine the ways through which work force can be motivated within the Hospitality sectorResearch QuestionWhat is the terminology of employees motivation ?What is significance of employees motivation on the customer services in the Hospitality sectorWhat is the relationship between employees motivation and performance of hospitality sectorWhat are several ways through which work force can be motivated within the Hospitality sectorRationale of the studyIn the current research study the major aim of scholar is to assess the impact ofemployees motivation on the productivity and performance of business and customer services inHospitality sector. At the time of selecting the subject of research study researcher interest ismajor factor that effect selecting employees motivation subject. Furthermore, researcher actuallydesires to implement theoretical knowledge into the practical work that is why employeesmotivation topic has been selected. Another major reason is that researcher have sufficient dataabout the subject of employees motivation. Moreover, Marriott hotel have issue related to poor
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customer services and performance so scholar actually wanted to solve this issue by analyse theimpact of employees motivation.Resource ImplicationFor conducting research study, major three resources are significant such as humanresource, time and financial resource. Due to lack of financial resource it may complicated toinitiate activities associated with research such as transportation, internet cost, printing andstationery etc. Furthermore, time is another major resource through which research activities canconduct in an appropriate manner. Due to lack of sufficient time, it may difficult for scholar toaccomplish all activities within time period and in effective manner. In order to conduct eachresearch activities within specific time period, researcher will use Gantt chart method and Workbreak down structure. By using this technique, scholar can able to conduct each businessactivities within specified time period because this tool help in dividing entire research in tosmall parts and targets.
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