Support Strategies for Performance-Deficient Staff during Organizational Crisis

The assignment aims to investigate the training needs of Hotel Hilton, Auckland's employees, focusing on their time management and social skills. It will adopt a mixed-methods approach, combining quantitative and qualitative research methods. The study will collect primary data through surveys and secondary data from literature reviews and case studies. The research will be conducted ethically, ensuring anonymity and confidentiality of respondents' data. However, limitations include the limited sample size and time frame, which may impact the reliability of findings.

Running head: RESEARCH PROPOSAL
Research Proposal
Name of the Student:
Name of the University:
Author note:

1RESEARCH PROPOSAL
Table of Contents
Proposed Title..................................................................................................................................2
Abstract............................................................................................................................................2
Aims and Objectives........................................................................................................................2
Key Research Questions..................................................................................................................3
Literature Review............................................................................................................................3
Research Methodology....................................................................................................................6
Ethics and Limitations.....................................................................................................................7
Reference List..................................................................................................................................9

2RESEARCH PROPOSAL
Proposed Title:
Lack of staff training at Hotel Hilton and its Impact on the Company's Productivity
Abstract:
The quality of employee service in any hotel industry is heavily dependent on the quality of the
employees. Although Hotel Hilton is one of the most recognized hotel chains, operating globally, the
company’s branch in Auckland, is encountering serious financial loss owing to lack of employee
engagement and high rate of consumer dissatisfaction. The major reason behind these problems is lack of
employee training opportunities at workplace, whereby the employees are failing to enhance their
professional skills. Since staff training is integral to the survival and development of Hotel Hilton, it is
important to critically analyse the problem of staff training at Hotel Hilton, and to offer concrete
recommendations for the same.
Aims and Objectives:
The research intends to critically examine the problem of training needs at Hotel Hilton, by considering
the employees’ perspectives regarding their training needs, as well as reviewing the consumers’ response
regarding the quality of service received at Hotel Hilton, Auckland. Next, it intends to offer
recommendations to the management authority regarding what the action plan they can implement to arm
the employees with professional knowledge, and enhance their communication and other soft skills.
The aims of the research are as follows:
 To identify the training needs of the employees working at Hilton

3RESEARCH PROPOSAL
 To investigate what is the existent employee training policy at the organization
 To comprehend how the absence of staff training is resulting in employee de-motivation
and low productivity
 To offer recommendations so that the organization can incorporate effective staff training
policies in its human resource policies.
Key Research Questions:
What are the training needs of the employees working at Hotel Hilton?
What kind of training does the existent training policy at the organization offer to its employees?
How is the absence of effective training policy leading to the decline in employee motivation and
productivity rates?
What are the possible ways that can be recommended to Hotel Hilton that can improve the overall quality
of employee performance?
Literature Review:
Information Source Application and Relevance
Ford, J. K. (2014). Improving training effectiveness
in work organizations. Psychology Press.
Lack of training opportunities at workplace can not
only affect employee satisfaction, but can also lead
to the delivery of substandard quality of services
(Ford, 2014).
Mitchell, G. (2013). Selecting the best theory to
implement planned change: Improving the
workplace requires staff to be involved and
The importance of hiring a well trained employee
in the hospitality industry cannot be overstated.
First of all, availability of training opportunities

4RESEARCH PROPOSAL
innovations to be maintained. Gary Mitchell
discusses the theories that can help achieve
this. Nursing Management, 20(1), 32-37.
help in improving staff self - confidence as he
knows what to do & how to do the work. When
employees are well-trained there is no need of
delivering supervision. This is because when
employees are trained they are in the position to
better utilise equipment and materials thereby
preventing wastage (Mitchell, 2013). Besides,
training also reduces the rate of accidents chances
of damages to the machines as well as equipment
as the staffs are capable of using them. Thus it
helps in economic operation as well. The employee
can gain practical knowledge together with job
skills that can ensure his career advancement in
future, and can thereby increase his loyalty towards
the company.
Girma, S. (2016). Assessing Employees
Performance Management System of Hilton Addis
Ababa Hotel (Doctoral dissertation, ADDIS
ABABA UNIVERSITY).
The staffs of Hotel Hilton, Auckland receive
professional skill training only once they are
appointed (Girma, 2016). Many workers lack the
soft skill and communication skills necessary to
deliver quality service at workplace. Most of the
employees lack communication, decision-making
and conflict-resolution skills, and fail to render
support at the time of organizational crisis. The
staffs with performance deficiencies prefer to leave
the company, as they are aware that the
management authority at Hotel Hilton, Auckland

5RESEARCH PROPOSAL
will not offer executive coaching sections that can
solve their time management skills or social skills.
Ferrary, M. (2015). Investing in transferable
strategic human capital through alliances in the
luxury hotel industry. Journal of Knowledge
Management, 19(5), 1007-1028.
The on-job training and peer-to-peer training
methods are the most effective training strategies
adopted by most of the hospitality sectors, as these
methods are cost-effective and time-intensive as
well. Besides, often the use of job break down and
job-rotation can also prove to be highly effective
(Ferrary, 2015). Many companies also organize
coaching sessions for training its employees, and it
usually includes working with each individual with
the learner to carry out a needs assessment, outline
vital goals for employees to accomplish, create an
action plan, and encourage the staffs to accomplish
the plan.
Research Methodology:
The research project will collect primary as well as secondary data for the conduction of the research.
Primary data will be collected by conducting a survey on the employees of Hotel Hilton, Auckland, who
will be asked about their skill gaps, training needs and company’s training policies. Hence, a quantitative
research method will be used, and the stratified sampling technique will be chosen for the selection of the
survey respondents (Flick, 2015). Next, a qualitative research method will be used, whereby secondary
data will be collected from the business reports and case studies to develop an understanding regarding
the training policies of Hotel Hilton, Auckland. The Positivist Research Philosophy will be used (Taylor

6RESEARCH PROPOSAL
et al., 2015).
Timeframe:
Activity Week 1 Week 2 Week 3 Week 4 Week 5
Collect secondary
information from the
business journals, case
studies, and
management theories
accessed through
online database and
library.

Identify and develop
the basic themes from
the literature review.

Analyse the
information collected.

Conduct a survey. 
Collect and analyse
the information

Ethics and Limitations:
Ethical Issues:
The research will be conducted in the most ethical way. None of the respondents participating in the