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The role of learning styles and theories in training and development for sales staff

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Added on  2020-02-05

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Human Resource Development Introduction 1 Task 11 1.1 Compare learning styles and their significance in training and development 1 1.2 Explain the role of the learning curve and the importance of transferring learning at the workplace ABX2 1.3 Assess the contribution of learning styles and theories when planning and designing the new induction programme at ABX 3 Task 23 2.1 Compare the training needs for staff at different levels in the organization and focus on the needs of sales assistant, store manager and regional manager 3 2.2 Assess the advantages and disadvantages

The role of learning styles and theories in training and development for sales staff

   Added on 2020-02-05

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HUMAN RESOURCE DEVELOPMENT1
The role of learning styles and theories in training and development for sales staff_1
Table of ContentsIntroduction..........................................................................................................................................1Task 1....................................................................................................................................................11.1 Compare learning styles and their significance in training and development...........................11.2 Explain the role of the learning curve and the importance of transferring learning at the workplace ABX................................................................................................................................21.3 Assess the contribution of learning styles and theories when planning and designing the new induction programme at ABX..........................................................................................................3Task 2....................................................................................................................................................32.1 Compare the training needs for staff at different levels in the organization and focus on the needs of sales assistant, store manager and regional manager........................................................32.2 Assess the advantages and disadvantages of training methods used at ABX............................32.3 Use a systematic approach and plan training and development for a 2 day training programme.......................................................................................................................................4Task 3....................................................................................................................................................53.1 Preparation of evaluation of induction training programme by making use of suitable techniques........................................................................................................................................53.2 Evaluation of the 2 day induction training event by making use of suitable techniques...........63.3 Success of induction training program at ABX.........................................................................6Task 4....................................................................................................................................................74.1 Description of role of government in training, development and lifelong learning along with its impact on training at ABX..........................................................................................................74.2 Impact of development of competency on public and private sector along with its benefit to ABX.................................................................................................................................................74.3 Assessment of contribution of initiatives made by UK government in human resource development of ABX.......................................................................................................................8Conclusion............................................................................................................................................8References..........................................................................................................................................102
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INTRODUCTIONLearning is an important aspect for employees and for organization since that aids inmanaging things in developmental aspects. Learning increases the efficacy and performance level ofemployees; thus emphasis on continuous learning can augment the individual to grow more inprofessional terms (Tams, 2008). The present research study has been made on ABX RetailCompany which is an international multi brand retailer and has planned to enter in UK marketplace. ABX has been using a personalized approach to develop both employees and leadershipskills. The retail company has been using both the on- the job and off the job training so as todevelop its employees at all levels. Furthermore, researcher has also stated use of different learningstyles along with its importance in training and development. Learning needs to be transferred atworkplace so that all the employees can learn different techniques to deliver prominent services tothe clients. Training seems to be useful for the employees; thus for such purpose, ABX emphasizeson training and coaching events at the workplace. TASK 11.1 Compare learning styles and their significance in training and developmentLearning styles are useful for individual because that enhances their performance standardand through such styles, knowledge and capability level of employees can be determined. Here inthe below mentioned section, different learning styles are discussed:Honey and Mumford learning styleParticulars Details of the style Activist Activists are those people who learn things bydoing it. These people emphasize on moredevelopment and as per the experience level,they perform different job roles (Bagshaw andBagashaw, 2002). Theorists These people learn things as per theircomprehensive power. The entire learning isdependent on application of model andtheoretical concepts. PragmatistThese learners learn different things by applyingacquired knowledge in the work processes.People usually learn more from this style andapplication of such style can enhance their1
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learning and creativity skills. Reflectors Reflectors are those types of learners thatusually learn things by observing and thinkingwhich happens in the surroundings. Kolb's learning styleParticulars Details of the style Concrete experience People try to develop their own experience byfocusing on different situations (Bennett, 2006).They usually interpret varied things as per theexperience and as a result, it increases theirlearning level. Reflective observation As per the style, people learn different thingsthrough observing others and as a result, theydevelop new ideas and views. Abstract conceptualization As per the existing situation, people learndifferent things and make several modificationsin the existing ideas and actual situations. Active experimentation In order to get adequate outcomes, learnersapply different concepts by doing it practicallyand as a result, learning level augments. These learning styles are useful for training and development since through that people canidentify the areas where they need modifications and improvements. This is beneficial for theorganization as well because according to the learning style, training sessions can be organized forthe employees. 1.2 Explain the role of the learning curve and the importance of transferring learning at the workplace ABXLearning curve gives idea about the level of learning of employees and through this,individual can also analyze the areas where improvement and modifications are required. Feasiblecomparison can also be made among the performance of employees and through this, understandinglevel of individual can also be ascertained (Bertocci, 2009). Learning curve can be used for theemployees of ABX retailers as through that capability and efficacy of employee performance can beascertained. Learning curve is a source of evaluating the performance of employees and on that2
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