Resort Operation Management Functions

Added on - 22 Nov 2020

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Resort OperationManagement
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1. Various functions of resort operations............................................................................11.2 Resort management structure and various types of relatable activities............................2M1 Complex problems related to various functions of resort................................................5D1 Current management structure of resort...........................................................................5TASK 2............................................................................................................................................52.1. Importance of an effective quality system.......................................................................52.2. Positive impact of effective quality system on resort operations....................................6M2. Synthesis the process complex information related to managing conflicts and legal issues................................................................................................................................................8M3. Approach used to quality management in resort.............................................................8D2 How quality system applied in resort management..........................................................8TASK 3............................................................................................................................................83.1. Analysis of range of incidents which could affect health and safety of customers and staff................................................................................................................................................83.2 Evaluation of procedure to prevention from these incidents............................................93.3 Procedures to deal with these incidents which is comply by UK law............................10D3. How resort management solve complex problem.........................................................11CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
INTRODUCTIONResort management is managing regular operations of hotels and other vacationdestinations. It ensure the high quality customer service, guest satisfaction and effective use ofresources. To better understand the concept of resort operation management, Thomson TravelGroup, Luton, England is selected. The company deals in charter and scheduled passengersairlines, package holidays, cruise lines, hotels and resorts etc. This also provides the destinationsservices on Caribbean and Indian Ocean resorts. In this present report, function and structure ofresort operations has been explained. Apart from this, the role and impact of quality systems andprocedures is also being discussed. In a resort, there can be various incidents occurs which is alsobeing discussed in present report.TASK 11.1. Various functions of resort operationsResort operations are those which are performed in a resort to meet the demand ofcustomers efficiently and effectively. Basically, it is part of hospitality and lodging industry.Resource operations includes managing the daily activities and structure of resort, proper use ofresort supplies and first class take care of resort rooms and other property. There are variousfunctions which is performed by Thomson Group to manage the resort operations effectivelythese are as follows:Coordination:Coordination refers to the synchronization among the group members to achieve acommon goal of organisation. It can be considered as a hidden force which compile all otherfunctions of management. It is a process to make a connection and link between differentfunction of organisation. Coordination assist a business to achieve the organisational goalseffectively and efficiently. This synergies and balance difference of opinions of individuals anddepartments in a unified direction which is organisational goal. As it is important for Thomsongroup's employees to have better coordination among various departments for smoothfunctioning of business activities. For example; if food and beverages production department ofcompany does not coordinate with sales department then production could be more or less thanrequired sales. So it is very important to have better coordination among departments, itfacilitates smooth function of business.1
Handling of various tour operators:Tour operators are the combined tours and travel element which comes together to createa package holiday. The most common products of tour operators are flight on a charter airlineand transfer from airport to hotel and vice versa. And this includes the services of local guides totourist and these all are provided at one price. They promote their products and services throughproducing brochures and templates. As company Thomson group deals in travel and tourindustry. And this also operates various tour operators to create attractive holiday package forcustomers.Customer services functions:Customer is considered as most valuable person in every industry. All the activities andfunctions are performed in a business to satisfy the customers. The company deals in servicesindustry which is totally customer centric.The better service Thomson group will provide, morenumber of customers will be attracted towards the company's services.Customer servicefunctions includes helpful and high quality service to customers. The main customer servicefunction is providing timely assistance and meeting requirement of customers. Thomson groupcan follow SERVQUAL model to provide better customer service. This model includes fivedimension which are reliability, assurance, tangibles, empathy and responsiveness to customers(Kotas, 2014).Managing legal, health and safety issues:These issues are very common in every organisation and management of these issues arevery crucial. Legal issues are related with rules and regulations which are imposed bygovernment in industry to operate its business.The laws and legislation should be followed byevery organisation.The non following of these laws could lead to heavy penalties and other legalissues for Thomson Group.1.2 Resort management structure and various types of relatable activitiesManagement StructureManagement structure refers to the allocation of task and activities, coordination andsupervision, are directed to achieve the organisational goals effectively and efficiently. As anorganisation must be efficient, effective, flexible and innovative to take competitive advantage.The resort management structure for company are as follows:2
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