Human Resource Management in Tourism

The assignment discusses various aspects of human resource management, including employee engagement, knowledge-oriented leadership, and social responsibility. It also explores the role of technology in shaping the future of human resource management and provides a summary of relevant research studies and publications on the topic.

RESOURCE
AND
TALENT PLANNING

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Value and importance of workers relations at ASDA...........................................................1
P2 Fundamental of employment law for an organisation...........................................................2
TASK 2............................................................................................................................................4
P 3 Different type of duties, right and obligation an employees as well as employer................4
P4 Advice relating to duties, rights and obligation of employment relationship........................6
TASK 3............................................................................................................................................8
P5 Conduct and completing stakeholder analysis for ASDA.....................................................8
TASK 4..........................................................................................................................................10
P 6 Impact of positive and negative employees relations on different stakeholder..................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Human resources management can be define as practice of hiring, selecting, organising,
developing, managing all employees with an organisation through this firm are able to achieve
goals and objectives in limited period of time appropriately. In this report select ASDA in order
to identify the impact of workers relations as and employment legislation on their performance.
It is a British supermarket retail chain that was establish in the year 1965 (Abdullah and Zulkifli,
2015). ASDA entered into merger strategy with Walmart in April 2018, through this they are
capable to achieve 30% share of total supermarket at United Kingdom. They have approx 642
store with almost 165000 workers. In this assignment covers values as well as importance of
employees relations and fundamental of employment law. It also includes different kind of right,
obligation, duties an employer or workers. This assignment report cover complete stakeholder
analysis and impact of labour relation on them.
TASK 1
P1 Value and importance of workers relations at ASDA
Employees relation: It is define as organisation efforts in order to manage, control
positive relationship between all staff members as well as employer. Through this they are able
to enhance workers satisfaction in long period of time resulted they produce higher quality
product and services and firm get higher market share. Happy workers are productive for an
organisation so that management has develop strategies to create positive relation among all
individual at work place. Importance of workers relations in ASDA has explain as follows:
Productivity: When organisation implemented employees relationship strategies at work
place that help them to achieve goals and objectives in given time frame appropriately. Through
this, enterprises enhance workers satisfaction and satisfactory employees happy with their role as
well as duties and continuously trying to improve their performance (Albrecht and et. al., 2015).
Resulted rise productivity of each one individual and they produce higher quality goods and
services through this ASDA achieve higher customer's satisfaction as well as market share.
Employee loyalty: Management of ASDA has develop action of plan to increase healthy
working environment resulted rise strong employees relationship among all staff members. In
which, employers are support individuals and they are happy with that. Through this all labour
become loyal toward their enterprises and duties. Loyalty is a factor of motivation and loyal
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workers are share their positive feedback with their community thus increase their brand value at
work place. For example, staff members of ZARA has make note in which they includes their
salary issues and put it into customers cloths resulted organisation face lots of criticism that
affect their image negatively. So that, employees loyalty has important for enterprises which are
came through healthy relationship among employers as well as labour.
Conflict reduction: With in ASDA, several individuals are work here and each one
department has interrelated to achieve other. So that, employees has communication with all
labours in order to complete our task effectively (Baum, Schäfer and Kabst, 2016). When they
completing their role as well as responsibility, some conflicts are rising that affected staff
members duties negatively. By implementing relationship plan at work place, human resources
manager of ASDA able to reduce conflict among staff member that help to get higher employees
satisfaction through this they are able to achieve objectives appropriately.
Effective communication: Communication is very important for an organisation so that
management has developing strong communication network at work place and HR manager of
ASDA has focus on quality of information that help to build positive relationship among labours.
Through this, individual are share their experience as well as data thus enhance productivity and
performance.
Motivation and reduce worker turnover: Motivated labour has become loyal toward
their firm and duties that shows their job satisfaction. Management of ASDA has gain benefits of
its reduce their employees turnover, now approx 165000 person are working here.
P2 Fundamental of employment law for an organisation
Employment law of United Kingdom has regulates relationship between workers and
employers, it is governs that what owner of business can expect from their workers and what
employers can provide role to labour for do it as well as individuals rights at work place (Bratton
and Gold, 2017). Government of UK has identifying issues which are face by labour with in an
organisation through this they save employees rights and reduce organisation harassment on their
workers. Some important legislation of United Kingdom are detail as follows:
Healthy and safety law: Employers face large number of duties as well as responsibility
aimed to protect welfare and health of their staff members. It is a ASDA obligation to
implemented this government policies at work place through this they are able to enhance
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employees satisfaction in long run. It is a legal problem relating to identifying labours stress at
work place so that management of the company has manage and control all these kind of
problem appropriately in order to achieve target in limited period of time effectively.
Discrimination act: It is a one of the most important law which was develop by
government of United Kingdom. According to that, human resources manager of ASDA has
implemented anti discrimination legislation when they hire, promote, transfer, selecting works
for their organisation (Brewster and Hegewisch, 2017). Discrimination are done on the basis of
colour, age, education, religion, nationality, gender, race, belief and many others. It is a human
resources manager responsibility to avoid these all elements of discrimination and select
appropriate candidates which help to achieve goals and objectives in limited period of time
effectively.
Equality opportunity law: Through globalisation of resources, firm are hiring workers
from all over the world, but after Brexit in UK it is hard to hire candidates that are belongs to
other nation. Government of United Kingdom has develop law related to quality under this they
have mansion that enterprises hire applicants according to their quality and provide equal
opportunity to individual to present their talent in front of interviewer. In this process they can
not discriminate person for any reason. Thus help people to get opportunity benefits and make
their life better as well as gain goals.
Harassment legislation: Mostly women mistreatment is a very critical issues at work
place rather then male. So that, authority of UK has create law against harassment activities at
work place for both men as well as women. Human resources management of ASDA has
develop rule and policies to provide safety working environment to female workers. For this,
they are make panel judge to solve women problem effectively in limited time period so that they
are working comfortably (Cascio, 2018). Not only female, ASDA has protect their male staff
members from harassment issues through this they are able to run whole business activities
effectively for long period of time.
Disability law: Each one individual wants equal opportunity for employment so that
disable person also have same mind so that it is obligation for all enterprises to provide equal
chance to all candidates for hiring, selecting, appraisal, promotion, transfer many more.
Authority of UK has create this law to build motivation in disable person through this their living
life standard has increase and they spend their life easily.
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Maternity and parental rights law: Maternity and parent rights has very important for
paternity, adoption leaves. ASDA has provide 186 days leaves to women as maternity leaves in
this duration they are give them full salary and other benefits if any so that they are able to spend
it effectively. After completion of leave period lady are resume their old position and work
accordingly. Company has also offer 12 weeks non paid maternity leave to parents in order to
save right of parenting (Donate, M. J. and de Pablo, 2015). Through this, firm are able to satisfy
all staff members resulted they achieve goals and objectives in given time frame appropriately.
TASK 2
P 3 Different type of duties, right and obligation an employees as well as employer
Employees as well as employer both have some role, right and obligation at work place
thus affect their performance and productivity. It is responsibility of each one person that they
know what is their role with in an organisation accordingly members are completing their task
appropriately.
Some important duties, rights and obligation of employers are detail as follows:
Duties: Employers has some duties at work place thus effect firm performance which are
explain below:
 Employers want to communicate their vision, mission and goals to their employees so
that accordingly all members are work achieve it in limited period of time.
 It is a management responsibility to establish strong communication network with in an
organisation. Through this, all labour are share their information from one place to
another effectively resulted individual are achieve their target appropriately with the help
of other.
 They are make healthy and safety working environment which help to enhance labour
satisfaction and reduce employees turnover appropriately (Grobelna and Marciszewska,
2016).
 Human resources manager of ASDA has implemented HR policies at work place resulted
remove discrimination and provide equal opportunity to all workers. Full fill all legal duties is a work of employers in that came taxation, loans, annual report
etc.
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Right: ASDA has some own right that are implemented by them at work place in order to
run whole business activities effectively. Some important right are explain as follows:
 Management has right to take decision related to firm development without asking with
workers thus help to achieve target appropriately.
 ASDA has prepare all duties, role, responsibility of each one individual or job with any
permission so that it is a employees obligation to full fill and achieve their own set target
on time.
 Human resources management has right to select best mode of recruitment, selection,
appraisal etc. in order to hire good candidates for their company resulted ASDA has gain
high market share easily (Jennings and Stadler, 2015). It is employers right to disclosed necessary information in front of staff members
because it is a core strategies of them to get higher customer's satisfaction as well as
sustainability in long run.
Obligation: ASDA has several kind of obligation thus affect enterprises performance
positively as well as negatively. Some important obligation are detail below:
 It is a ASDA obligation to implemented all employment legislation laws at their work
place to provide equal opportunity to all individual.
 Management of ASDA has work according to their MOA and AOA, it is their obligation
to can not work beyond it if they it is a legal offence.
 It is a firm obligation to full fill taxation every year and publish annual financial report so
all interested individual are easily get information related to enterprises performance at
market place.
Duties, obligation and right of employees at work place are explain as follows:
Duties: Workers are their own duties and responsibility at work place through this firm
are able to achieve their own goals at market place. Some important duties of employees are
detail below:
 It is a staff members duties to play their role effectively at work place thus help to run
whole business task appropriately (Marchington and et. al., 2016).
 Workers wants to corporate with other employees as well as employers on safe & health
matter so that firm are easily implemented it at work place in order to satisfy all members
effectively.
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 It is a labour duties to not misuse any equipment of ASDA so that management take
advantage of proper utilisation of resources and get economic of scale appropriate.
Through this, enterprise are able to provide low cost product and services to their clients
and achieve higher market share.
Right: There are several kind of different right have retain by employees which are effect
organisation performance as well as productivity, some are detail as follows:
 Employees has right to get equal opportunities at work place related to promotion,
transfer, appraisal etc.
 they have also take benefits of government policies for employees and firm want to
provide it to their staff members. For example, workers insurance is a right of all
employees at work place. Individual has right to work in safe and healthy working environment so that they are
effectively achieve their target with out any physical losses.
Obligation: Staff members has also have some obligation toward employers some are
detail below:
 Employees want of follow all human resources policies at ASDA so that firm are manage
and control all members effectively (Ones, Viswesvaran and Schmidt, 2017).
 Management has take decision related to growth of the company and it is individual
obligation to accept it and work accordingly to achieve set target in limited period of
time.
 It is labour obligation to work accordingly to firm MOA, and AOA if they can not then
firm have right to provide freedom to that person from their duties as well as
responsibility related to organisation.
P4 Advice relating to duties, rights and obligation of employment relationship
Employees as well as employer both are vital role with in an organisation and they are
separate duties, obligation and right. These all three elements are interrelated to each other and
human resources manager of ASDA has develop strategies to build strong, positive relationship
between enterprise and its workers. Through this, firm are able to achieve their predetermine aim
and objectives appropriately in given time frame. It is a administration responsibility to manage
all work appropriately, here are explain some recommendation in order to improve employment
relationship at work place in the context of duties, obligation and rights as follows:
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 No one workers can full fill their all role and responsibility at work place so that is
negatively affect firm performance as well as productivity (Shen and Benson, 2016). It is
a management duty to develop strategies and plan to manager, control all staff members
so that they are work together to achieve common goals and aim in limited period of
time.
 ASDA also can not completing their duties on time, for example, they can not pay tax on
time, not fill returns, annual audits etc. So that, it is a company responsibility to manage
all these function appropriate in order to run entire enterprise task effectively.
Management of an organisation has develop strategies to manage all function
appropriately.
 Administration of ASDA has implemented all employment legislation at work place but
after this all unfair practices are done by organisation, for example, HR executive hire
candidates with out any notification and its reduce applications rights of equal
opportunities of recruitment and selection.
 Harassment is a legal punishable offence if any company can not execute it at work place
then if face issues which affect organisation performance negatively. For example, one
harassment case came from ASDA and it reduce its market image as well as brand value
resulted firm decrease their market share.
 It is a obligation of employers to pay salary on time to each one staff members if they
can not do the same thus affected firm performance as well as brand value negatively.
For example, ZARA can not pay their employees salary on time then all staff put notes
letter on clients cloths that they can not receive their wages for this work. This activities
has criticise on world platform resulted firm face loss and develop their negative image
in front of consumers (Stone and et. al., 2015). So that, it is a firm responsibility to
satisfy their labour and provide them wages on time so they live their life as well as
family.
 Health and safety is a primary right of members but most of the company can not
provide fully protected working environment to their labour. Some common health as
well as safety problem are asbestos, computers, electricity, hazardous substances,
manual handling, noise at work place etc. all are affected workers performance as well as
productivity. For example, ASDA can not manage their security effectively so that at
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their supermarket many things are missing and blame are came on staff members. So,
company want to change their security policies in order to provide healthy & safe
working environment to all individual.
TASK 3
P5 Conduct and completing stakeholder analysis for ASDA
Stakeholder analysis has their own benefits some are it provide shape to project, wining
resources, building understanding among all interested person and many more. In stakeholder,
three step are follow. First, identifying all stakeholder and in second find out their power, interest
and influence in firm so that it shows on which one enterprise wan to focus on. In the last, firm
want to develop healthy relationship with all stakeholder so that they get positive respond and
know how ASDA win their support (Abdullah and Zulkifli, 2015). All three step are explain as
follows:
Step 1: Identify ASDA stakeholder
Company start with brainstorming method and find out all stakeholder appropriately. A
part from this, identify individual who are affected by organisation activities and list out to all
because they are interest to know success as well as unsuccessful of firm performance outcomes
at market place. Here are detail list of stakeholder of ASDA:
 Owner.
 Walmart as parent company.
 Alliance partner like Asda mobile.
 Supplier those supply supermarket grocery product to ASDA.
 Government.
 All management.
 Employees
 Consumers.
 Investors.
 Distributors.
Step 2: Prioritize stakeholder
It is most important part of whole stakeholder analysis. In this, list out all all individual
those are more effected organisation performance as well as activities. Some stakeholder has
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power of either to block that task as well as advance. Few people are more interested in what
ASDA do but some can not care but it so that those who have large interest in enterprise want to
become investors as well as mouth publishers (Albrecht and et. al., 2015). List are prepare on the
basis of prioritize in which they map out all stakeholder and divided them according to their
ability, power, responsibility over firm work, on power interest in which consider four factor that
explain as follows:
Position of stakeholder on grid are detail as below: Higher power higher interest (Manage closely): Find out individuals those have higher
power in ASDA like management, owner, investor and they have higher interest as well
in an organisation performance at market place. So that, firm closely manage these
people so they have highly satisfied. Higher power lower interest (Keep satisfied): Identifying those person who have higher
power with in an organisation but can not interest in their activities as well as outcomes.
Enterprise provide financial information to them and keep satisfied. Lower power higher interest (Keep informed): Organisation make annual financial report
and informed to individual about their performance outcome and current market position
(Baum, Schäfer and Kabst, 2016). Here come sleeping partners, government etc.
 Lower power less interest (Monitor): Buyer are came under this section and ASDA offer
product them according to their needs and wants. For this they continuously monitoring
buyers.
Step 3: Understanding stakeholder
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Illustration 1: Stakeholder analysis grid

Find out the stakeholder thinking, feeling and opinion about ASDA and need to work on
developing strong as well as healthy relationship with them. For this they find out key
satisfaction motivation factor, emotion state, financial interest, communication comfortability,
liking and many more.
TASK 4
P 6 Impact of positive and negative employees relations on different stakeholder
Stakeholder is a individuals achieve are associated with organisation for different reason
for example, suppler has sell their product to ASDA and they have some outstanding there so
that each one time vendor take information of firm performance and analysis their investment are
not in losses. It is a administration responsibility to make good employee relations plan and
implemented that at work place through they are able to achieve goals in limited period of time.
In this plan they includes communication process, training program, firm events, organising
game event and many more (Bratton and Gold, 2017). Some positive and negative employees
relations impact on stakeholder are detail as follows:
 Bad employees relations has build negative image of company and workers are not happy
with work resulted reduce their productivity effectively.
 With in ASDA, stakeholder has analysis their any discrimination are implemented by
management because it demotivated staff members toward their job and firm. So it create
negative impact on stakeholder opinion about organisation.
 Person can not work in vacuum they have surrounding environment and in this they
communicate things with each other so labour needed quality or accurate information to
complete their target on time. For this, employers want to develop healthy working
relationship between each one individual so run whole enterprises task effectively.
CONCLUSION
Form the above report it is concluded that resources and talent planning is a one of the
important work for an organisation. Management of ASDA develop strategies in order to manage
all employees as well as stakeholder relationship with company so that they achieve goals in
limited period of time effectively. For firm, positive employees relationship help to reduce
conflicts at work place among all staff members through this they are capable to run whole
business activities effectively.
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REFERENCES
Books and Journals
Abdullah, L. and Zulkifli, N., 2015. Integration of fuzzy AHP and interval type-2 fuzzy
DEMATEL: An application to human resource management. Expert Systems with
Applications. 42(9). pp.4397-4409.
Albrecht, S. L. and et. al., 2015. Employee engagement, human resource management practices
and competitive advantage: An integrated approach. Journal of Organizational
Effectiveness: People and Performance. 2(1). pp.7-35.
Baum, M., Schäfer, M. and Kabst, R., 2016. Modeling the Impact of Advertisement‐Image
Congruity on Applicant Attraction. Human Resource Management. 55(1). pp.7-24.
Baum, T., 2015. Human resources in tourism: Still waiting for change?–A 2015 reprise. Tourism
Management. 50. pp.204-212.
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Brewster, C. and Hegewisch, A. eds., 2017. Policy and practice in European human resource
management: The Price Waterhouse Cranfield survey. Taylor & Francis.
Cascio, W., 2018. Managing human resources. McGraw-Hill Education.
Chelladurai, P. and Kerwin, S., 2017. Human resource management in sport and recreation.
Human Kinetics.
Donate, M. J. and de Pablo, J. D. S., 2015. The role of knowledge-oriented leadership in
knowledge management practices and innovation. Journal of Business Research. 68(2).
pp.360-370.
Grobelna, A. and Marciszewska, B., 2016, April. Work motivation of tourism and hospitality
students: implications for human resource management. In Proceedings of the 8th
European Conference on Intellectual Capital, ECIC. pp. 95-103.
Jennings, B. and Stadler, R., 2015. Resource management in clouds: Survey and research
challenges. Journal of Network and Systems Management. 23(3). pp.567-619.
Marchington, M. and et. al., 2016. Human resource management at work. Kogan Page
Publishers.
Ones, D. S., Viswesvaran, C. and Schmidt, F. L., 2017. Realizing the full potential of
psychometric meta-analysis for a cumulative science and practice of human resource
management. Human Resource Management Review. 27(1). pp.201-215.
Shen, J. and Benson, J., 2016. When CSR is a social norm: How socially responsible human
resource management affects employee work behavior. Journal of Management. 42(6).
pp.1723-1746.
Stone, D. L. and et. al., 2015. The influence of technology on the future of human resource
management. Human Resource Management Review. 25(2). pp.216-231.
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