RALS Ticketing System Project Analysis

The assignment delves into the intricacies of a project named 'RALS Ticketing System'. It emphasizes the crucial phases of initiation, chartering, and planning, highlighting their significance in shaping the project's success. The document explores various project management methodologies, particularly the PMBOK framework, and its application to this specific project. Additionally, it underscores the importance of clear communication, risk assessment, and resource allocation throughout the project lifecycle.

Riverina Agriculture and Lifecycle Show (RALS)
Project Report
8/29/2017

Riverina Agriculture and Lifestyle Show (RALS)
Table of Contents
Introduction.................................................................................................................................................3
Name of the Project.....................................................................................................................................3
Project Team Details...................................................................................................................................3
RALS Ticketing System - Overview...........................................................................................................3
Description of the Project............................................................................................................................4
Team Charter...............................................................................................................................................4
Team Skills, Knowledge and Set of Roles & Responsibilities.................................................................4
Team Communications............................................................................................................................5
Project Meetings – Time & Location...................................................................................................5
Meeting Process...................................................................................................................................5
Information Exchange.........................................................................................................................5
Rules and Expectations from the Team...............................................................................................5
Team Values........................................................................................................................................5
Code of Conduct..................................................................................................................................6
Meeting Rules and Expectations..........................................................................................................6
Learning Cycles...........................................................................................................................................6
Organizer.................................................................................................................................................6
Scribe.......................................................................................................................................................6
Communication Plan...................................................................................................................................7
Stakeholder List and Metrics...................................................................................................................7
Communication Plan Details...................................................................................................................8
Reflection..................................................................................................................................................10
Conclusion.................................................................................................................................................10
References.................................................................................................................................................12
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Riverina Agriculture and Lifestyle Show (RALS)
Introduction
Riverina Agriculture and Lifestyle Show (RALS) is a show that is organized annually and is an
initiative that was first taken by B T & Sons Farming Equipment in 2000 before Globex. The
current ticketing system and process that is followed in RALS has led to a series of problems due
to the manual nature of operations. It has been proposed to convert the manual processes in the
automated system to overcome the issues.
Name of the Project
Ticketing System - RALS
Project Team Details
RALS Team
Team Name Contact details
Email Phone Number
Financial Team financialteam @virtucon.com 444-787-8989
Development and Design [e-mail] 444-787-8989
HR Team [e-mail] 444-787-8989
Project Management [e-mail] 444-787-8989
Sales [e-mail] 444-787-8989
Maintenance & Support [e-mail]
m
444-787-8989
RALS Ticketing System - Overview
Globex is an event management firm that is currently responsible for the successful organization
and execution of RALS which is an annual event to bring forward the latest techniques, methods,
tools and processes in the field of farming and agriculture. There are various organizations,
agencies, volunteers, guests and attendees that attend the show. The process of ticketing that is
followed in RALS is not up-to-date and is based upon the manual functions. Globex has
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Riverina Agriculture and Lifestyle Show (RALS)
provided the contract to Virtucon to develop, design and deploy an automated ticketing system
(Francis & Horine, 2016).
Description of the Project
There are various functionalities that are required to be implemented in RALS. The tickets that
are generated shall be based upon the customer selection such as ticket for an individual or
family, single day or 2/3 days pass and likewise. The applicable discount and concession on the
ticket price shall also be applied. There are automated reports that shall get generated in terms of
tickets issued; borrowed etc. over a period of time. The tickets shall either be printed or there
shall be an option to generate an e-ticket as per the preference of the customer.
Team Charter
Team Skills, Knowledge and Set of Roles & Responsibilities
Name – Project Team
Members
Set of Skills Applicable Responsibilities and Roles
AA Finance management and
budgeting
Creation of the budget for the project with cost
assigned to every project task.
BB Programming skills Coding of the ticketing system for the development
of the front end.
CC Training and management of
human resources
Allocation of the roles to the project team members
and their training processes.
DD UI and wireframes designing Design of the user screens and wireframes for the
ticketing system.
EE Testing skills Testing of the ticketing system and reporting of the
defects that are found.
FF Sales management and Keeping a track of sales data and activities.
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Riverina Agriculture and Lifestyle Show (RALS)
operations
GG Maintenance skills Resolution to the customer queries and complaints.
HH Database set-up and
management
Syncing of the database with the front-end.
II Managerial skills Project planning, project review and inspection,
communication planning, change management and
project closure.
Team Communications
Project Meetings – Time & Location
A daily internal team meeting shall be organized at 8:30 AM in the organization’s meeting room.
Meeting Process
The Project Manager shall set-up the meeting schedule by sending an invitation on a recurring
basis to all the members of the project team.
The invitation shall be acknowledged as a confirmation to attend the meeting. The attendees
shall gather together in the meeting room at 8:30 AM and the meeting shall be executed as per
the meeting agenda.
Information Exchange
SharePoint location shall be used for information exchange and sharing. The non-critical
messages may be shared over the email or instant messenger for the project.
Rules and Expectations from the Team
 Acknowledgement for the meeting invitation as a confirmation or denial is a must.
 The attendees must be present in the room five minutes prior to the scheduled time.
 All the mobile phones and equipment shall not be in the ringing mode.
 The meeting shall be carried out as per the agenda.
 There shall be use of polite tone at all times.
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Riverina Agriculture and Lifestyle Show (RALS)
Team Values
The team shall showcase the values of team work, team collaboration, team cohesion, honesty,
professionalism and competence.
Code of Conduct
 Professional code of conduct shall be followed with values as honesty, professionalism,
public interest, professional development and competence.
 Ethical code of conduct shall be followed to make sure that information privacy and
confidentiality is maintained.
Meeting Rules and Expectations
 The meeting shall be executed in the presence of the Project Manager. In case of the
absence of the manager, the immediate project lead must facilitate the meeting.
 The project status, risks, pending effort, conflicts and disputes shall be discussed in the
meeting.
 The word of the manager shall be treated as the final word.
 The attendees must show active presence and participation in the meeting by bringing up
relevant ideas.
Learning Cycles
Organizer
 The organizer must send the invite and agenda of the meeting.
 The organizer must be present in the meeting room at 8:30 AM.
 The organizer must begin the meeting by discussing the project status.
 The project risks, conflicts and other issues shall be discussed thereafter.
Scribe
 The scribe must be present in the meeting room five minutes prior to the scheduled
meeting time.
 The scribe must respond to the questions put forward by the organizer.
 The meeting notes shall also be prepared.
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Riverina Agriculture and Lifestyle Show (RALS)
Communication Plan
Stakeholder List and Metrics
Stakeholder Reporting
Requirements
Report/Metrics Reason
Project Client Details of the project
progress and the
estimates regarding
the project
Project Status Report
Project Budget
Project Plan
Project Schedule
The client must be
aware of the project
status and progress
and shall provide the
team with the positive
and constructive
feedback to avoid any
re-work
Project Manager Client feedback and
changes
Project requirements
and funds that are
needed
Change Requests
Project Requirements
Specification
Document
Daily Status Report
The changes shall be
approved by the client
and must be informed
to the manager. The
requirements must be
included in the
specification
document.
The daily status report
by the project team
will give the idea of
the project status and
progress.
Project Team
Members
Information on the
project schedule and
project requirements
Project Requirements
Specification
Document
Project Schedule
The effort that is
required to be put in
by the project team
members must be
known and the
requirements and
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Riverina Agriculture and Lifestyle Show (RALS)
schedule shall be
informed.
Customer Release of the product System
Documentation – User
Guides
To enable the
customers to use the
ticketing system for
an easier and smooth
experience
Communication Plan Details
Project Name: RALS Ticketing System
Team
Members.
Name – Project Team Members Set of Skills
AA Finance management and budgeting
BB Programming skills
CC Training and management of human resources
DD UI and wireframes designing
EE Testing skills
FF Sales management and operations
GG Maintenance skills
HH Database set-up and management
II Managerial skills
A.
Commitm
ents.
The project team members must understand the project goals and objectives and
must work in the direction to achieve the same (Civicus, 2017).
B. Team The meeting shall be carried out at 8:30 AM daily.
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Riverina Agriculture and Lifestyle Show (RALS)
meeting.
Meeting
Agenda
The meeting agenda shall include the discussion on project status, risks, conflicts,
disputes and problems along with better ideas and concepts.
Problem
Solving
The problems in the project life cycle shall be resolved in the team meetings by
presenting a complete picture of the problem. The manager shall analyze the same
and provide the final verdict for problem resolution.
Conflict
Manageme
nt
The conflicts in the project life cycle shall be resolved in the team meetings by
presenting a complete picture of the conflict. The manager shall analyze the same
and provide the final verdict for conflict resolution. (Augusta, 2015).
Dispute
Handling
and
Manageme
nt
The disputes in the project life cycle shall be resolved in the team meetings by
presenting a complete picture of the dispute. The manager shall analyze the same
and provide the final verdict for dispute resolution.
C.
Meeting
guidelines
.
 The meeting shall be executed in the presence of the Project Manager. In
case of the absence of the manager, the immediate project lead must
facilitate the meeting.
 The project status, risks, pending effort, conflicts and disputes shall be
discussed in the meeting.
 The word of the manager shall be treated as the final word.
 The attendees must show active presence and participation in the meeting
by bringing up relevant ideas (Dds, 2017).
D.
Meeting
procedure
s.
The Project Manager shall set-up the meeting schedule by sending an invitation on
a recurring basis to all the members of the project team. The invitation shall be
acknowledged as a confirmation to attend the meeting. The attendees shall gather
together in the meeting room at 8:30 AM and the meeting shall be executed as per
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Riverina Agriculture and Lifestyle Show (RALS)
the meeting agenda (Dmu, 2012).
Reflection
 There are several resources that work together on the project. These resources have their
own significance and contribution in the projects. Project Manager is one such resource
that has a high degree of significance, influence as well as contribution in the project. In
the ticketing system that has to be developed for RALS, the project manager is the
resource that is responsible for various planning, execution, control and closure activities.
In case of an inadequate or unskilled project manager, there can be severe consequences
that the entire project team may have to face. The selection of the project manager shall
therefore be done as per the project specifications and needs.
 There are several phases in the project that are present and each of these phases has their
own significance and importance. One of the initial phases of the project is the planning
phase. It is the phase in which some very important decisions is taken regarding the
project. For instance, in case of the RALS ticketing system, the planning phase includes
the estimation of project schedule, scope, risks and budget. These project estimates shall
be done correctly so as to avoid any of the associated risks. There is also communication
planning and resource planning that is done in this phase to make sure that the project
goals are met (Westland, 2016).
 There are several different methodologies that are present and are applicable in the
projects. The one that aptly applies in case of RALS is the Project Management Body of
Knowledge (PMBOK). This methodology provides the project management and the
project team members with the stages and phases that must be present in the project life
cycle. The project progress according to these phases ensures that the project objectives
are easily met (Openlearn, 2016). As a result, the project success is certain.
Conclusion
RALS ticketing system is a project that has a number of different elements that are critical and
important. The project must be carried out in a phased manner with initiation, chartering and
planning being the initial phases of the project. The developmental and management
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Riverina Agriculture and Lifestyle Show (RALS)
methodologies shall also be applied to make sure that the project success is assured (Mmu,
2016).
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