Role of Human Resource Management - Hilton Hotel

HUMAN RESOURCE
MANAGEMENT
IN
SERVICE INDUSTRY
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TABLE OF CONTENTS
Introduction..........................................................................................................................................3
TASK 1.................................................................................................................................................3
1.1 Analyzing the roles and purpose of human resource management in Hilton........................3
1.2 Justification of HRM plan based on the analysis of supply and demand for Hospitality
industry........................................................................................................................................5
TASK 2.................................................................................................................................................7
2.1 Present state of employment relations for Hilton..................................................................7
2.2 Impact of employment law in management of human resources within Hilton hotel
Stratford.......................................................................................................................................8
TASK 3...............................................................................................................................................10
3.1 Discussing the job description and person specification for Hilton....................................10
3.2 Comparing the selection process.........................................................................................12
TASK 4...............................................................................................................................................15
4.1 The contribution of training and development....................................................................15
CONCLUSION..................................................................................................................................16
REFERENCES...................................................................................................................................17
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INTRODUCTION
Human resource management (HRM) is a key function of organization which
assists in enhancing the productivity and performance of employees. In addition to this, it is
crucial process that helps in managing human inventory within the organization. It plays an
important role in growth of service industry. The service industry is highest growing sector of the
global economy. The service industry have more than 10% share in total GDP and generates
more than 277 million jobs. In addition to this, it provides for 77% of UK GVA. Further, 83% of
jobs are generated in UK through service industry (Economic performance of service industry,
2015). Further, service industry is wide which comprises of financial, hospitality, tourism,
entertainment, education and automation etc. In this report, learning will be shown regarding
human resource management in the service industry. To facilitate the study, Hilton a luxurious
hotel chain of hospitality and tourism industry has been selected. The cited hotel is planning to
expand its business in Stratford City by providing accommodation and other services. In this
report, impact of employment law on functioning of Hilton will be discussed. Further, present
state of employment relation will be explained.
TASK 1
1.1 Analyzing the roles and purpose of human resource management in Hilton
HRM is a formal procedure adopted by Hilton to manage the human inventory within the
organization. It also focuses on organizational policies and system devised for attaining business
targets. Therefore, it involves various functions like, recruitment, selection, training and
development as well as performance evaluation and appraisals. The main objective of HRM
practice is to retain competent, talented employee and attract suitable candidate for the vacant
job positions (Jackson, 2010). This further helps in enhancing productivity and profitability of
the company. From the provided scenario, it has been identified that Hilton is planning to open
50 rooms in Stratford city. Therefore, it is required to hire competent and quantified employees.
However, the service industry is facing the issue of high employee turnover, lack of skilled
workforce etc. The major reason responsible for this issue is long working hours and inadequate
training and development sessions. Therefore, by adopting proper HR practices, company can
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attain its objective of right person at the right job. Further, the role and purpose of HRM in
company are explained as follows:
Roles of HRM
 Recruiting: It is an important process that helps in influencing and appointing
appropriate candidate for the vacant job position. With this aspect, Hilton hotel can
appoint suitable individuals for new establishment at Stratford. Proper recruitment
process will help the organization in choosing quality of housekeeping staff, front desk
employees, chefs and bartenders they need to appoint (Law and Jones, 2009). Therefore,
management of Hilton can hire full and part time employees.
 Selecting: This aspect help in choosing best candidate in terms of qualification, skill,
knowledge and experience for the vacant job position. However, while selecting
candidate it is important for the company to do check the background of the employees. .
It will assist in minimizing thieving of alcohol, food and other equipment.
 Retention: This aspect assists the hotel in retaining capable and skilled employees within
the organization. Therefore, Hilton should identify needs of employees and take various
steps to fulfill them (Norman and et.al., 2014). Further, healthy work environment, proper
salary, safety, performance appraisal etc should be provided to employees. Thereafter,
professional development programs can be used to explain the employee about growth
and career opportunities while working in Hilton. Performance appraisals: This aspect assists in critically evaluating the work of
employee and using the same for motivating, developing career of the individual. The
salaries and wages are provided by considering the performance of employee. However,
Hilton can provide salary to workforce on the basis of market rates prevailing in Stratford
city (Davidson and et. al., 2011).
Purpose of HRM
1. To retain the best employees within the organization and using their skills in improving
productivity of Hilton.
2. To make best use of its human inventory.
3. To ensure growth in the career of employees by assuring their proper training and
development (Marija and Matjaž, 2014).
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