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Operational Management and Operation Introduction 1 TASK 11 Covered in PPT1

   

Added on  2021-02-20

13 Pages4177 Words448 Views
Business DevelopmentLeadership Management
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MANAGEMENT ANDOPERATION
Operational Management and Operation Introduction 1 TASK 11 Covered in PPT1_1

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1Covered in PPT.......................................................................................................................1TASK 2............................................................................................................................................12 Role of leaders and manager in different organisational situation......................................13 Different theories and models of approaches......................................................................34 Key approaches of operation management..........................................................................45 Importance and value of operation management.................................................................66 Factors within business environment which impacts upon operational management anddecision-making by the leaders and managers.......................................................................7CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
Operational Management and Operation Introduction 1 TASK 11 Covered in PPT1_2

INTRODUCTIONOperations and management are considered as the key factors and elements of strengthsof the company. Operations management can be defined as the administration of the businesspractices for creating the highest level of effectiveness and efficiency possible within thebusiness organization. In order to conduct the present report, Starbucks organization is beingchosen. It is an American coffee-house chain and coffee company which was founded in Seattle,Washington in the year 1971.The report is based on the operations and management of Starbucks company. Definitionand comparison will be given in the report in context of roles and characteristics of managers andleaders. This report will explain how role of leader and functions of manager apply within thedifferent situations of company. Various models, theories and approaches will also be criticallyevaluated. Key approaches to operations management and its importance will be discussed in thereport briefly. The factors within business environment will be assessed that impacts theoperational management and decision-making process of company.TASK 1 Covered in PPTTASK 2 2 Role of leaders and manager in different organisational situation Leaders and managers of the Starbucks play important role in the different situations ofthe company. They play vital role to handle the different situational problems and manage themeffectively. Roles of leaders and functions of managers in different situation is as follows:Poor productivity — Starbucks sometimes have to suffer from the poor productivity inthe organisation, it is the one of the biggest problem in the company and this directly affect theimage of the Starbucks. When staff do not happy with the company’s policies, its wagediscrimination, staff will not give their full potential and failed to satisfy the customers need(Wakui and et.al., 2016).In this situation leaders play the role to show empathy towards their staff byunderstanding their problems. Leaders try to guide them, motivate the and direct them to give1
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their best in the Starbucks by having the good knowledge of customer choice and convey theirproblem to upper management this help to increase their productivity. Managers of the Starbucks provide the different facilities and change their policies forstaff, provide flexible timing, increase their wags, provide training to their staff in order toincrease their productivity.Employee turnover – This is also the one of the biggest problem when employees of theStarbucks leave the company. This situation arises when management of the Starbucks is notable to fulfil the needs of their staff. To overcome this situation, leaders play the role to have the better understanding withtheir staff and subordinates, they maintain the positive relation with their team members, transfertheir problem to the upper management to solve problem to retain them in the Starbucks. A manager of the Starbucks play role to create polices and plan for the employees of theStarbucks. They provide the rewards to their management, give the promotions by performanceevaluations, giving bonus, provide the flexible timing, and conduct the motivational workshopfor their employees, in order to retain them reduce the employee turnover (Webb, 2017).Interpersonal conflicts — this is the situation where employees have the conflicts intheir organisation. This situation arises, when employer of the Starbucks hire different kind ofthe employees in the restaurant as to solve and handle each and every kind of the customers needand choice. Situation arises when employees have different culture and skilled try to put themfirst in every activity. In this situation leaders play the role by defining the role and responsibilities of theiremployees effectively and giving them better and clear understanding of their goals. Leaders ofStarbucks behave equally with each and every member to maintain balance in the team andremove the conflict situation. In this role of leader of as a mentor solve the conflict by havingclear understanding of their team members.Managers play the role by understanding the problem of their staff, conduct the meetingand the union leader convey their employees problem to the managers of Starbucks, manager tryto negotiate their problem by creating different management style and culture in the company.This helps the manger to resolve conflict situation in the organization (Deihimi, Zahed andIravani, 2016). 2
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