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Room Division & Operations Management : Assignment

This assignment discusses accommodation and front office services for different organizations, analyzing the roles and responsibilities of staff in these areas.

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Added on  2020-07-22

Room Division & Operations Management : Assignment

This assignment discusses accommodation and front office services for different organizations, analyzing the roles and responsibilities of staff in these areas.

   Added on 2020-07-22

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Room division & Operations management
Room Division & Operations Management : Assignment_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Accommodation and front office services............................................................................11.2 Roles and responsibility........................................................................................................11.3 Legal and statutory requirements that apply to room division operations...........................21.4 Services provided by the rooms division in a range of hospitality businesses.....................22.2 Aspects of planning and management of the front house area for a given hospitalityoperation......................................................................................................................................32.3 Operational issues affecting the effective management and business performance of thefront office area ..........................................................................................................................33.1 Importance of property interiors and design to effective management.................................43.2 Aspects of planning and management of the accommodation service .................................43.3 operational issues affecting the effective management and business performance of theAccommodation services ...........................................................................................................4TASK 4............................................................................................................................................54.1 Perform revenue/yield management activities to maximise occupancy and rooms revenue54.2 Discuss sales techniques that rooms division staff can use to promote and maximizerevenue........................................................................................................................................54.3 Discuss the purpose and use of forecasting and statistical data within the rooms division..54.4 Calculate rooms division performance indicators to measure the success ofaccommodation sales .................................................................................................................6Conclusion ......................................................................................................................................6REFERENCES ...............................................................................................................................6
Room Division & Operations Management : Assignment_2
INTRODUCTIONThe services provided by the Hilton hotel room division department is analysed in this report.The role and responsibilities of the this hotel reception staff is assessed in this report. Thisreport cover the importance of the front house area and it is also covered property interior designto the hotel room (Almeida, 2016 ). The aim of forecasting to formulated actual sales in thishotel business. This report is also prepared sale plan for maximizing this hotel sales revenueand occupancy rate.TASK 11.1 Accommodation and front office servicesIn hotel sector front office and activity branch of the inn business is imperative. Theykeep the records of various clients and satisfy their requests according to their necessities andneeds. There are two kinds of elements of convenience building and Housekeeping. Theprinciple reason for the settlement administrations is to give the viable condition to the clients,for example, where they can stay and unwind (Davis, 2018). Front office fundamental capacityincorporates ringer administration, mail or data, attendant, clerk and night entryways. These arethe elements of rooms division in convenience and front office. Front office is the immediatepeople who associate with the client. Customer base Hotel needs to receive appealing inviting forthe customers keeping in mind the end goal to make them fulfilled and unwind. Settlementcapacities is to protect the earth clean and. Moreover, designing division needs to receive thesuccessful arranging regarding keeping inn actually fit. 1.2 Roles and responsibilityThere are certain roles and responsibility is help to improve overall workingenvironment. On the other hand, responsibility will be changed in different department or as perthe need of operation management activity. Roles and responsibility of room attendant : To kept up the best possible course ofaction of convenience game plan. To Keep the record of legitimate inventories and necessity ittakes the division successful and imaginative (Langabeer, 2015). Investigate the well-being andsolid condition for the clients. Kept up the consistent correspondence stream with alternateoffices. Guarantee the cleanliness factors and clean condition for the guests. Building office hasduty to deal with the specialized supplies like power, water supply, AC. Based on above1
Room Division & Operations Management : Assignment_3

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