Rooms Division Operations Management: Assignment
This assignment requires a discussion on accommodation and front office services for different organizations.
9 Pages2558 Words49 Views
Added on 2020-10-04
Rooms Division Operations Management: Assignment
This assignment requires a discussion on accommodation and front office services for different organizations.
Added on 2020-10-04
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ROOMS DIVISION OPERATIONSMANAGEMENT
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Accommodation and front office services for different organisations..................................11.2 The roles and responsibilities of a range of accommodation and reception services staff...11.3 Legal and statutory requirements that apply to rooms division operations..........................21.4 Services provided by the rooms division in a range of hospitality businesses.....................3TASK 2............................................................................................................................................32.1 The importance of the front of house area to effective management....................................32.2 The key aspects of planning and management of the front of house area for a givenhospitality operation....................................................................................................................42.3 The key operational issues affecting the effective management and business performance.....................................................................................................................................................4TASK 3............................................................................................................................................53.1 The importance of property interiors and design to effective management..........................53.2 Critical aspects of planing and management of the accommodation....................................53.3 Key operational issues affecting the effective management and business performance.......5TASK 4............................................................................................................................................64.1 Perform yield management activities to maximise occupancy and rooms revenues............64.2 Sales techniques that rooms division staff can use to promote and maximise revenue........64.3 The purpose and use of forecasting and statistical data with in the rooms division.............7CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
INTRODUCTIONOperational management and operations are the main aspects which are consideredessential in terms of rooms divisional optional management (Turker and Altuntas, 2014). Thisreport is prepared to elaborate the dimensions of operations and management of rooms divisionswith in hospitality organisation. House keeping services management and rooms divisionmanagement is defined in clientele hotel. Yield management activities are defined subject toenhance profitability of organisation.TASK 11.1 Accommodation and front office services for different organisationsFront office operations: operations which remain associated with operations andmanagement of front office activities are considered in this field. These operations remaindirectly connected with clients and customers. Front office operations plays vital role in respectof managing front office operations. This helps to manage the flow of clients and customers,providing information related to accommodation, reception services, regeneration of guests,introduction services and description services. Check in services, check out services, reservation,services related to caring homes are the main services considered in front office operations. Housekeeper operations: taking care of rooms, maintenance, care services, cleaning,dusting are the services which are considered in housekeeping services. These services mainlydone by housekeepers. Purpose of house keeping services is to provide fresh, clean and comfortto client and customers in hospitality organisation. A supervisor keep aligned with the operationswith managing the flow of operations and management. Supervisor monitor all the activities andoperations related to housekeeping. There is a proper tactics are applied in terms of treatment ofclients and guests.1.2 The roles and responsibilities of a range of accommodation and reception services staffThere are some set of roles and responsibilities remain associated with managing guestsand clients in hospitality industry. Duties and responsibilities of room attendantsIt is considered that the first impression is one of the important aspect in terms ofoperating and management of operations of business. There are some essential aspects areconsidered in this context which helps to manage the representative activities with in theorganisation and in terms of building customer interest. Moreover, by fulfilling roles and1
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