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Assignment on Rooms Division Operation Management - Clientele Hotel

   

Added on  2020-06-04

8 Pages2609 Words63 Views
Rooms division operationmanagement

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1. Accommodation and front office department in various firms.......................................11.2. Roles and responsibilities of receptionist and other staff members................................21.3. Legal and Statutory requirement which apply to room divisions and operations...........21.4. Services given by room division in better range of hospitality.......................................3TASK 2............................................................................................................................................3Covered in PPT.......................................................................................................................3TASK 3............................................................................................................................................33.1. Importance of property design and interiors...................................................................33.2. Critical Aspect of planning and management of accommodation...................................43.3. Key operational issues that affects effective management and business performance...4TASK 4............................................................................................................................................44.1. Perform revenue or yield management and high demand tactics....................................44.2. Sales technique and room division..................................................................................54.3. Objectives and use of forecasting data............................................................................54.4. Computation of rooms and division performance...........................................................5CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6

INTRODUCTIONIn hospitality sector, it is required for company to provide qualitative services to clientsin an effective as well as efficient manner. This will aid them to maintain sustainability atmarketplace for maximum period of time (Bryant and et. al., 2014). In addition to this, they willbe able to obtain competitive advantages from rivals as well. Present assignment is based onClientele Hotel which is situated in London, United Kingdom. This project is going to describeabout role of front office and in addition to this, significance of two division. Therefore, they willbe able to attain coveted targets and goals with maximum effectiveness and appropriateness.Qualitative services need to be provide by them to customers as this enables them to maintaincustomer base for maximum period of time. They need to keep an appropriate environment asthis assists to gain attention of many persons towards them.TASK 11.1. Accommodation and front office department in various firmsManagement of Clientele Hotel is much effective; therefore, they are able to renderqualitative goods and services to customers properly (Davis and et. al., 2018). This is essentialfor them to maintain environment of company appropriate; thus, people will acquire betterexperience. Employees at front office need to be trained as well as talented because they havecommunicate with clients properly. Therefore, it is required for them to possess an effectivecommunication abilities as they need to interact with others familiarly. Fundamental target of front office individuals of Clientele Hotel is to deliver or providebest quality of services to customers.This is must for housekeepers to clean each room appropriately; therefore, they will ableto provide best services to customers. This will aid them to maintain customer base in aneffective manner (Dobrzykowski and et. al., 2014).It is required for manager of an enterprise to keep up overall records regarding consumersas this helps them to maintain long term relationship with them.Front office:Clientele Hotel's reception has to more effective; therefore, they will cater best services toconsumers. They need to cater overall data and information regarding rooms and their prices toindividuals. In addition to this, they need to give every details to guest about their products andservices which are offering by them (Greene and et. al., 2014).1

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