Rooms Division Operations Management: A Comprehensive Guide for Hospitality Professionals

ROOMS DIVISION OPERATIONS MANAGEMENT
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Table of Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
Task 2...............................................................................................................................................7
Task 3.............................................................................................................................................10
Task 4.............................................................................................................................................13
Conclusion.....................................................................................................................................17
Reference List................................................................................................................................18
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Introduction
Hospitality industry is one which is directly involved in providing services to the customers and
affects the national economy of the country in appositive way. In the modern world, there has
been a surge in the number of tourists travelling to different places for variety of reasons like
business, leisure, education and similar ones. In a foreign land, the tourists require access to
services like food, water and shelter, all of which are provided by the hospitality industry. The
organizations are dedicated to provide comfort to the tourists and make their stay at the
destinations memorable and homely. Since the hotels are directly involved in serving the
customers, they require to arrange for and provide such services as are required by the tourists
from time to time, in order to establish their business in the market permanently as well as earn
the revenues. The example adopted for this project is Hillside Hotel, using which the rooms
division operation management and the details that require to be kept in mind while arranging for
guests to be staying at the hotel, in order to provide them all sorts of comfort (Heizer, 2016).
Hillside Hotel is owned by a famous chain of hoteliers, Nazleem Holding; it is situated in the lap
of nature and is surrounded by dainty walkways and gardens, with fountains. Though situated in
the heart of the city, the hotel is spacious and has enough arrangements to accommodate a huge
number of guests as well as the cars of the visitors, in the parking place. Hillside is a small,
historic town and the Hillside hotel prepares to host around 40% of the foreign visitors visiting
the place, owing to some business meets and conferences hosted in the city. Modern facilities for
online booking of the rooms are available with the hotel and a large conference hall is made
available to the business tourists. A coffee bar and continental style restaurant offering exquisite
continental cuisines is present to cater to the requirements of the guests; modern recreational
facilities and amenities like the gymnasium, tennis court, swimming pool and fitness centre are
also present within the premises of the Hillside Hotel (Lu et al., 2016). This ensures that the
needs of the elite and the business class customers are adequately looked after. The occupancy
rate in the hotel had been above 64% in the year 2015 and the net revenues earned by the hotel
also had been high. The modernization of the facilities and he ease with which the guests can
access the modern amenities for free, while in the hotel attributes to the success of the hotel in
the market.
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