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Rooms Division Operations Management Essay - Clientele Hotel

   

Added on  2020-07-22

9 Pages2090 Words110 Views
Rooms Division OperationsManagement

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.2: Accommodation and front office services ..........................................................................11.2: Role and responsibilities......................................................................................................11.3: Vital legal and statuary needs..............................................................................................21.4: Services given by rooms division........................................................................................2TASK 2............................................................................................................................................3Covered in PPT...........................................................................................................................3TASK 3............................................................................................................................................33.1: Significance of property interiors and frameworks..............................................................33.2: Critical analysis of planning and administration of hotel....................................................33.3: problems those are affecting management operation of hotel.............................................4TASK 4............................................................................................................................................44.1: Earning/ yield management activities..................................................................................44.2: Sales tools used to promote and increase total earnings......................................................54.3: Use of statistical informations..............................................................................................54.4: Performance of room division indicators.............................................................................6CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7

INTRODUCTIONNowadays, it is essential to determine every crucial aspects those are associated withroom division. This is composed of departments and operations which is necessary in providingbetter services to there guest those are expected during time of hotel stay. Under this projectreport, a room division manager is being appointed for “Business Clientele Hotel”.Understanding of various matters those are present in mentioned hotel are discuss underneath.Role and responsibilities of support staffs and front offices receptionist are analyse clearly in thisreport. The overall project is providing various essential points that are associated with the citedHotel (Langabeer, and Helton, 2015).TASK 11.2: Accommodation and front office services In every hotel business there are mainly two aspects which are being taken intoconsideration. Such as:Accommodation: It refers as the room or places which is being provided by hotel tovarious guest in order to stay for a particular period of time. All those services of hotel assist inresolving problems which are associated with guest staying at new destination places fortemporary duration of time.Front office: As mentioned in the clientele hotel which is located in City of London. Thisis responsible for providing wide range of diversified services to hospitality sectors. Front officesoperations of this specific hotel is related as reception areas which is primary operation part ofthis hotel. It consists of various services such as:ReservationsHousekeeping and conciergeHousekeeping: It is known as work and organisation which involve in operating a homeand cleaning of rooms and other areas. It ensure to provide proper care and comfort to their guest(Ransley and Ingram, 2012). 1.2: Role and responsibilitiesThere are various vital roles of attendant in clientele hotel are discuss below:Cleaning and modifying rooms: One of the key role of attendant of rooms to make surethat every rooms must be clean so that guest would feel more relax. It consists of makingbed, cleaning dust from rooms and so on.1

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