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Room Divisions Management Assignment

   

Added on  2020-06-06

9 Pages2359 Words58 Views
Room DivisionsManagement

INTRODUCTION:................................................................................................................3TASK 1...................................................................................................................................31.1Discuss accommodation and front office services for different organisations.....................31.2 Roles and responsibilities of accommodation and reception services staff...............................31.3 Discuss legal and statutory requirements that apply to rooms division operations....................31.4 Evaluate services provided by the rooms division in a range of hospitality businesses..............4TASK 2...................................................................................................................................4Covered in PPT.....................................................................................................................4TASK 3...................................................................................................................................43.1 Importance of property interiors and design to effective management....................................43.2 Discuss the critical aspects of planning and management of the accommodation service function...........................................................................................................................................53.3 Analyse the key operational issues affecting the effective management and businessperformance of the Accommodation services function...............................................................5TASK 4...................................................................................................................................64.1 Perform revenue/yield management activities to maximise room revenue...............................64.2 Sales techniques that rooms division staff can use to maximise revenue.................................64.3 Purpose and use of forecasting and statistical data...............................................................6Statistical- It is based on statistics such as data, facts and figures................................................74.4 Calculate room division performance indicators to measure the success of accommodationsales.....................................................................................................................................7CONCLUSION:.......................................................................................................................8REFERENCES:........................................................................................................................9

INTRODUCTION:Housekeeping and front office employees plays a crucial role in maintaining the rooms andservice quality. They are in direct contact with customers so they identify what are theirneeds and demands (Langabeer, and Helton, 2015). In hospitality sector it is very importantto maintain room services to ensure that customers does not face any problem. Along withroom service these employees have different roles and responsibilities. They have to performdaily operations to ensure proper arrangements of rooms. This report will show how frontoffice services and roles of reception staff. Also what sales techniques can be used tomaximise room occupancy. TASK 11.1 Discuss accommodation and front office services for different organisations.Accommodation- It means a place where travellers usually get sleeping facilities. It can alsoinclude place for having some time for leisure. Hospitality sector offers accommodationplaces in hotels, apartments, etc. Front office- It is related to keeping and maintain records of each room service and details ofcustomer. It is often known as reception where a customer enquiry about services in hotel. theperson role is to take listen to customer problems and handle them. They deal with payments,room allotting, etc. 1.2 Roles and responsibilities of accommodation and reception services staff.There are various roles and responsibilities of front office staff in hotels. It depends uponstructure, type and size of hotel. This is described below: Reservation supervisor- Its role is to ensure all activities are going on time. He is responsiblefor organising staff shifts, monitoring bookings, etc.Receptionist- This person welcomes guests or customer in the hotel. person greets guests andkeep records of all rooms (.Laudon,. and Laudon, 2016). Also, he assigns rooms to customerand deal with payments. Housekeeping- This person plays important part in this. The entire service quality andhygiene of food remains in his hands. His role is to clean room and fulfil the needs of

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