Accommodation and Front Office Service for Marriott Hotel - DOC

Added on - 06 Jun 2020

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Room Division
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Discuss accommodation and front office services for Marriott Hotel..................................11.2 Analyse the roles and responsibilities of a range of accommodation and reception servicesstaff..............................................................................................................................................21.3 Discuss legal and statutory requirements that apply to rooms division operations..............21.4 Evaluate services provided by the rooms division in a range of hospitality businesses.......3TASK 2............................................................................................................................................32.1 Assess the importance of the front of house area to effective management.........................32.2 Discuss the key aspects of planning and management of the front of house area for a givenhospitality operation....................................................................................................................32.3 Critically discuss the key operational issues affecting the effective management andbusiness performance of the front office area for a given operation...........................................4TASK 3............................................................................................................................................53.1 Assess the importance of property interiors and design to effective management...............53.2 Discuss the critical aspects of planning and management of the accommodation servicefunction.......................................................................................................................................53.3 Analyse the key operational issues affecting the effective management and businessperformance of the Accommodation services function.............................................................5TASK 4............................................................................................................................................64.1 Perform revenue/yield management activities to maximise occupancy and rooms revenue......................................................................................................................................................64.2 Discuss sales techniques that rooms division staff can use to promote and maximiserevenue........................................................................................................................................64.3 Discuss the purpose and use of forecasting and statistical data within the rooms division..64.4 Calculate rooms division performance indicators to measure the success ofaccommodation sales..................................................................................................................6REFERENCES................................................................................................................................8
INTRODUCTIONRoom Division manager is responsible for Front office and Executive Housekeeping.The position hold by the Room Division Manager in the organisation is senior most manager.Room division manager is responsible for overseeing the front office andhousekeepingoperations of hotel and resort. Room Division Manager is straight off reporting to the GeneralManager and Deputy Manager. In this assessment, Marriott International Hotel is taken to beanalysed as it is the highest global leading lodging company in with more than 6500 propertiesacross 127 countries and territories. The headquarters are in Washington, DC in Bethesda,Maryland. The Marriott Hotel is thefourthlargest company to the work in UK. In thisassessment we are going to discuss the accommodation and front office services for MarriottHotel and also discuss the rules and responsibilities of a range of accommodation. Importance offront of house area to effective management is also analysis in this report. The assessment isconcluding the planning on interior design, basic types of designing and its elements. Healthyand safety act, Data Protection Act is also conclude in this reportTASK 11.1 Discuss accommodation and front office services for Marriott HotelThe accommodation facility and front office of Marriott hotel is the main factor which adds greatimpact on thecustomer'seyes and the satisfaction from customer of this hotel is adorable. Frontoffice determines to the front desk or reception area of the hotel. When visitors arrive and firstencounter a staff at business place is the reception area of hotel. The reception of Marriott Hotelis very attractive which greatly influenced on the mind of visitor's. Front office staff has to dealvery politely and answer in proper way whatever the question is asked by the visitor and putthem contact with relevant person. The most important role of front office staff in Marriott Hotelis to be get in touch with customers and help out internally (Sirirak and et.al, 2011). The staff ofhotel welcomes the their guest with refined elegance. The accommodation facilitates of Marriotthotel are appreciable as the rooms are designed in traditional ways according to the city wherehotel is located and in terms of comforts, rooms are planned in more effective manner.1
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