(DOC) Rooms Division Operations Management
Added on 2020-06-03
14 Pages5097 Words83 Views
Rooms Division OperationsManagement
Table of ContentsINTRODUCTION...........................................................................................................................1PART A...........................................................................................................................................11.1 Accommodation and front office services of different organisations..............................11.2 Roles and responsibilities of a range of accommodation and reception services staff....21.3 Legal and statutory requirements that apply to rooms division operations......................31.4 Services provided by rooms division in a range of hospitality businesses.......................32.1 Importance of the front of house area to effective management......................................42.2 Key aspects of planning and management of the front of house area..............................52.3 Key operational issues affecting management and business performance of front office63.1 Importance of property interiors and design to effective management............................73.2 Critical aspects of planning and management of the accommodation service.................73.3 Key operational issues affecting the effective management and business performance..8PART B............................................................................................................................................94.1 Revenue/yield management activities to maximise occupancy and rooms revenue........94.2 Sales techniques that rooms division staff can use to promote and maximise revenue...94.3 discuss the purpose and use of forecasting and statistical data within the rooms division104.4 Calculation of rooms division performance indicators to measure success...................10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
INTRODUCTION“There is a need to manage everything in a hotel industry and rooms are first andforemost in it.” Room division is a term which is used for hospitality industries. It constitutes oftwo major department Housekeeping and Front office. Housekeeping related to providingfacilities to people who are visiting hotel in order to satisfy them in a best way. Front officerelated to representative who act on behalf of owner to the guest in hotel like- reception,managers etc. This department works for improvement of work in the hotel by obtainingfeedback and appropriate data from its customers in order to know there needs and wants. In thisdocument Five Season hotel which is located in Winchester in UK have been discussed. All thefunctions and regulatory framework of a hotel have been specified in this report which Fiveseason uses to satisfy its customers. Importance of various elements of Room division have alsobeen justified in the below research.PART A1.1 Accommodation and front office services of different organisationsAll hotel provide various number of facilities to their guest and their working patternalso varies. Administration of the hotel also differs in various kind of industries. Low fund hotelhave less attractive ambience and less attractive front office. Whereas in large and huge fundedhotels have much attractive and very attractive front office (Abbott, 2014). In a hotel many typeof services are provided and they are swimming pool, laundry, parking lounge etc. The basicdifferentiation between various organisation according to their accommodation and front officeservices are as follow:Motels They provide parking services and are situated near restaurants where there clients can goand have meal. These are designed for the motorists with limited services in order to have a lowcost stay. Their ambience and front office more like a normal one not so attractive and good. Butthey provides services at low rates. Limited service hotelsThey have limited services like room only and food have to be consumed from outsidethe hotel. Other luxury services are not provided. They have normal front office and normal staff.These service providers are usually at airports or in city (Durkheim, 2014). They are located near1
to restaurant so that their guest inconvenience get neglected. These type of hotels are located atnear to airports or at between in city. Extended stay hotels They provide limited number of services. Their service are more than motels as theiroperation of working is also high. Guest can stay over their for overnight or for long term. Theyprovide more and more services as compared to others. The services which are provided by theseorganisation are comparatively large than any other (Fortier and et. al., 2011). For example theyprovide kitchen, exercise area etc. to their guest. Level of services hotelsThey are high rated hotels with high services with all the facilities which have been givento customers. Hence, they have a good and very appropriate front office as well as services. 1.2 Roles and responsibilities of a range of accommodation and reception services staffIn a service industry there are diversified sections when there is consideration of a hotel.So these are to be performed by the people working in it properly. The accommodation servicesand reception staff are major representatives of operations in a hotel. Hence, some of major rolewhich is performed by reception staff is described as follows:Room Allocation: The rooms which are there in hotel are allotted by front staff as theyhave record of rooms in there system. They have a responsibility of allotment of rooms tovarious customers who arrive in Five Season Hotel.Effective communication: There are many messages and information which needs to betransferred in a hotel related to customers, their needs and so on. So reception staff isresponsible to have such services in an effective way.Financial transactions: Payment and finance management at front desk is performed bythis staff. The payment which is being given by customers is taken by them andaccounting is further proceeded according to facilities which are provided.Record keeping: The records related to customers and their check in and check outactivities have to be performed which are very necessary in order to have a propermanagement (Gas, 2010). This is played by receptionist by personally making a check ofrecords in order to know which room is vacant and which is occupied. The front desk staff have to do various multitasking activities in Five Seasons Hotel.They have to manage the operation as they represents company in front of the people who are2
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