Hospitality Management Research

Rooms Division Operations Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK A...........................................................................................................................................3
(1.1/1.4) Variety of accommodation for room divisions .......................................................3
(1.2) Roles and responsibilities of front desk & Accommodation.........................................5
(1.3) legal legislation requirement to room division operation..............................................8
TASK B.........................................................................................................................................10
(2.1) Evaluate the services of front office............................................................................10
(2.2) Evaluation of key aspects of planning.........................................................................11
(2.3) Critical evaluation of services in Hotel sector.............................................................12
TASK C.........................................................................................................................................13
(4.1) Revenue yield management.........................................................................................13
(4.2) Promotional strategies of sales....................................................................................15
(4.3) Usage of statistical data in room division....................................................................16
(4.4) Performance indicators to success the accommodation sales......................................17
CONCLUSION .............................................................................................................................18
REFERENCES..............................................................................................................................20

INTRODUCTION
Hospitality sector is the fast growing sector in the industry. This sector provides essential
services to the customers. Such as accommodation, transportation, food and beverages. These all
services are very important in hospitality sector. Five star hotels provide luxurious
accommodation facilities to their clients. It requires maintaining their brand image in front of the
costumers. According to this present report roles and responsibilities of front office or
accommodation services will be discussed. And the statutory legislation requirement to run the
business. Hotels and resorts which is a global brand in hospitality industries. It is known for its
brand image and luxurious accommodation facilities. They provide essential services to their
premium customers. They provide many extreme services to maintain its brand value such as
rooms, food & beverages, transportation facilities along with that the also provide additional
services like mini bar, swimming pool, shoe polish, greeting cards, flowers, services. Or the
responsibilities of front office departments. Room division is totally based on clients
requirement, organisation provide varieties of rooms as per the needs of clients such as twin
rooms, double or single rooms and big villas etc. Further, in this report will discuss about the
various room division factors, overall in hospitality sector room division is the most important
factor, which attracts number of visitors towards the company.
TASK A
(1.1/1.4) Variety of accommodation for room divisions
The accommodation facilities provided by the hospitality management. These facilities
are given on the basis of the standard of the clients (isson, and Adams, 2013). Accommodation
facilities are the core function in hotels sector specially those hotels who is very famous in the
market. Hospitality sector provided various facilities to the customers according to their needs
and wants. This sector generates maximum revenue by given various luxurious facilities. In this
hospitality management. There is a two types of businesses small and large in hospitality
industry one is budgeted hotel at small level and on the other side large scale of 5 stars hotel.
They give their services accordingly. On the basis of organisation they have work in different
departments. Like in hospitality there is two main departments front office and Housekeeping.
They provide various services to the customers according to the business. Like Hotel businesses
and Hospital. On the other side, there are 2 star hotels who provides the same service but at low
level such as Mariott hotel in UK. It is the 2 star hotel which provides accommodation and food

services to their guest. On the other side, there is another 5 star hotel which name is Premier Inn.
hotel London, five star hotels provide better quality services as compare to 2 star hotels. Such as
Mariott hotel in UK provides rooms or services at reasonable prices. Besides, 5 stars hotels can
also provides the best achievements and services to their customers. It makes difference between
five star and 2 star hotels. Besides, there are many services which 2 start hotels are not capable to
provides such as luxury services, all types of transport services or luxurious food services. 2 star
hotel such as Mariott they are based on small scale. Besides, Premier Inn. provides more
productive services to attract their customers. They furnish services but on different basis.
Hospital front office helps to give information about the doctors and their appointments hospital
front office responsible to take care of all the information regarding patients. On the other hand
front office of Hotel is responsible to give all information to the visitors. Hospital
accommodation facilities depend on the patient requirement. Housekeeping services are provided
by both the businesses Hospital and hotel as well. The main role of Housekeeping is to take care
of Hygiene and other essential amenities of customers. Room division is based on the
requirement of customers, sometimes clients needs big villas in the form particular flat styles.
Further, some clients need twin rooms because number of members are high. On the basis of
customer requirement it is necessary for the Hotel to provide accommodation accordingly.
They famous for their services and quality type of accommodation. This sector attract
number of customers by providing more additional facilities like luxurious rooms, transportation
facilities, complementary services for special guests. The Hotel sector hotel which provide total
two hundred fifteen rooms and three hundred fifty five beds to their customers. They show the
room's division among the hotel. According to this statistics hotel needs to enhance their rooms
according to the customer needs Because in international countries there is more requirement of
hospitality services. In Hotel sector there is also a good communication between with the
customers. Clients want good peace environment in the hotels they want that front office can
easily understand their requirements and give them best services. Channel of communication
between customers or hotels should be in proper form it helps to approach large customers. It is
very important to express their hotel services to the client in proper way. The first person interact
with the customer is front office or reception where customer clear their doubts and ask for the
room's availability. This sector has huge income revenue from the higher income of customers.
Hotel services are based on the rooms like weather customer in single room, twin room or in