Room Division Operations Management - Report
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Added on 2020-06-04
Room Division Operations Management - Report
Added on 2020-06-04
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Room Division OperationsManagement
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1: Accommodation and front office in different organisations...........................................11.2: Roles and responsibilities of room attendant and front office.........................................21.3: Legal and statutory requirements relating to room division operations..........................21.4: Services provided by room division in different type of hospitality businesses.............3TASK 2............................................................................................................................................3Covered in PPT.......................................................................................................................3TASK 3............................................................................................................................................33.1: Significance of property interiors and design to effective management.........................33.2: Planning and management of accommodation service functions...................................43.3: Operational issues relating to human resource within housekeeping and quality linencontrol.....................................................................................................................................4TASK 4............................................................................................................................................54.1: Performance revenue and yield management activities..................................................54.2: Sales technique to promote and increase revenue...........................................................54.3: Purpose and utilisation of forecasting and statistical data...............................................54.4: Room division performance indicators to measure success............................................6CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
INTRODUCTIONRoom Division is the combination of various departments and function which plays acrucial role in providing an effective services to customers with a motive of maximising theirlevel of satisfaction. The assignment report is overall about clientele Hotel which is located inLondon. The roles and responsibilities of front office and housekeeping wing in the growth andsuccess of Hotel has been also discussed under this report. There are important legislations suchas Health and Safety Act 1974 which directs an organisation to adopt safety measures in order toprotect their customer from any miss-happenings occurred in Hotel is also explained under thisproject. Front house area of Hotel plays a significant role in creating communication channelsthrough which one department can able to communicate to with other departments. Interiordesign along with their different types are also covered under this report. There are differentissues which may arise in performing operational activities in Hotel are also summarised underthis report (Assaf and Agbola, 2011). TASK 11.1: Accommodation and front office in different organisationsThere are different types of organisation in hospitality industry such as five star hotels,budgeted hotel, guest house etc. Every organisation has their own front office and otherdepartments which contributes their maximum efforts in maximising customer's level ofsatisfaction. Accommodation: It refers to such place which are offered by Hotel to their customers forthe purpose of stay for certain period of time. Along with the accommodation facilities, there arealso other facilities such as food, T.V and other facilities which can be provided by Hotel. Forexample Limewood is a five star Hotel which provides luxurious services such as swimmingpool, massage, cab services etc. to their guests with additional basic services. Clientele Hotel, aBudgeted Hotel which only provides accommodation and food facilities in their organisation.Front office: It refers to the office which are located in prime location in Hotel who areliable to welcomed customers at the time of arrival and allocate rooms as per their requirements.Limewood has many expensive sceneries in their front office and adopting updated technologyfor checking availability of rooms and booking tickets. Clientele Hotel, a budgeted hotel believes1
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