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Rooms Division Operations Management - Project

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Added on  2020-06-05

Rooms Division Operations Management - Project

   Added on 2020-06-05

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ROOMS DIVISION OPERATIONSMANAGEMENT
Rooms Division Operations Management - Project_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Accommodation and front office services for diverse organisations...............................11.2 Roles and responsibilities of a range of accommodation and reception service staff......11.3 Discuss legal and statutory requirements that apply to rooms division operation...........21.4 Services provided by the rooms division of hospitality business.....................................2TASK 2............................................................................................................................................32.1 Importance of the front of house area to effective management......................................32.2 Key aspects of planning and management of the front of house area for a given business................................................................................................................................................32.3 Key operational issues which affect effective management and business performance offront office area......................................................................................................................3TASK 3............................................................................................................................................33.1 Importance of property interiors and design to effective management............................33.2 Critical aspects of planning and management of the accommodation service function...33.3 Key operational issues affecting the effective management of the accommodation services................................................................................................................................................4TASK 4............................................................................................................................................44.1 Yield or revenue management activities to maximise occupancy and rooms revenues...44.2 Sales techniques that rooms division staff can use to promote and maximise revenue...44.3 Objective and use of forecasting and statistical data within the rooms division..............54.4 Computation of rooms division performance indicators to measure success ofaccommodation sales..............................................................................................................5CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
Rooms Division Operations Management - Project_2
INTRODUCTIONRoom division management is one of the essential aspect which is used by high rated andreputed hotel and hospitality business and organisations. This remains essential in order toachieve better customer satisfaction and faith towards organisation (Stewart and et. al., 2013).The project is prepared to define room’s division operations management in respect of clientelehotel. Front office services, housekeeping and management defined in diverse business context.Impact of contemporary management issues on the effective management and businessperformance also defined in this context. Factors are defined respect of effective management inaccommodation services are elaborated in this report. Techniques are implemented subject tomaximise and measure occupancy and room revenues.TASK 11.1 Accommodation and front office services for diverse organisationsFront office operationsFront office operation indicates towards the operation and management of direct staffsuch as carry the luggage, reception, customer registration and introduction services, promotinggood guest services and many more. These are the main services which are considered in frontoffice operational services in hospitality and hotel businesses. These operations remainassociated with customers and staff members directly. Providing the best customer and guestservice is the main objective of front office operations.Housekeeping operationsThis is one of the crucial part of operation and management in hospitality and hotelindustries. Customer preferences and choice is the base of housekeeping operations. Staffmembers have to be flexible to manage different types of customers and guests. High rated andreputed hotel and hospitality organisations adopt quality standards and protocols subject toprovide quality and well managed housekeeping service to customers and clients. This helps toencase the sales graph of products and services along with customer and satisfaction.Accommodation is one of the essential factor in generating revenues of hotel. 1.2 Roles and responsibilities of a range of accommodation and reception service staffRoles and responsibilities of room attendants1
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