Recruitment and Selection for the Assistant Manager

Running head: EXTERNAL SELECTION
EXTERNAL SELECTION
Name of the Student
Name of the University
Author Note

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Introduction
Recruitment and selection is one of the tough yet essential part of the human resource
department of any organisation. It is important to hire employees with the right skills and
knowledge so that they can positively contribute to the growth and development of an
organisation. According to scholars, in order to hire employees one of the major steps is to
create a strategic plan in order to select the correct employee for the job role they are looking
for, so that it elevates the operations and productivity of the company (Ekwoaba, Ikeije &
Ufoma, 2015). This paper is going to create a selection strategy for the position of an
Assistant Manager for one of top telecommunication company in Saudi Arabia, Saudi
Telecom Company (STC) in order to hire an eminent manager who is going to efficiently
perform the duties of an Assistant Manager which will contribute to the organizational
benefits.
Discussion
Recruitment and selection is vital and is primarily designed in order to maximize the
strength of an employee so that the employee can meet the objectives and the goals set by the
employer. It is generally considered to be the process of screening, sourcing, shortlisting and
then selecting the proper candidate for the required positions that are vacant in an
organisation. Russell & Brannan, (2016) states that the selection strategy is basically
outlining the key principles which need to be applied to the assessment and the selection
process which focuses on identifying and also retaining talent in a company or an
organisation. Thus, it is important to design a strategic plan in order to hire the right
candidate who will be able to take the job role of an Assistant Manager in Saudi Telecom
Company and contribute positively to the company.

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Job description
The role of an Assistant Manager according to is basically to schedule employees,
provide training to new recruits and hire new candidates (Chang, Leach & Anderman, 2015).
The telecommunication sector is a service industry and highly relies and depends on the
satisfaction of the customers and thus, in order to get hired as an Assistant Manager of Saudi
Telecom Company, the candidate needs to be able to handle the escalated complaints of the
customers because often the manager works in a role where he has to face the customers.
Thus, the job description and job specification following the KSAO guide will be the
following:
Job Title: Assistant Manager
Saudi Telecom Company has been searching for a dynamic candidate for the position of an
Assistant Manager. We are searching for a candidate who will be interested in helping in the
recruitment and also in providing training to team members in the organisation.
You will have to assist in ensuring that the team members adheres to the policies set by the
company, resolve the customer complaints, lead the team and organize a proper schedule for the
team.
In order to be a perfect fit for this job role you need to have a consistent and proper work history
and also have an experience as an Assistant Manager or a senior staff.
Responsibilities of Assistant Manager
 Ensuring and monitoring employees follow company policies
 Select, train and develop new employees
 Cater to the issues of the customers and ensure overall satisfaction
 Maintain a proper management style following the best practices of STC
 Provide leadership and direct subordinates
 Ensure quality service is provided
 Organizing a proper schedule for employees
 Taking efficient disciplinary action when required
 Ensuring a proper and consistent standard in terms of productivity and customer service
 Create goals for the employees
 Motivating team members
 Supporting the manager
Job specifications
It is important the candidates applying for the job fit in this criteria

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Education Qualification
 A Bachelor’s or a Master’s degree in Business Administration, Marketing or any other
field which is related to business.
Knowledge
 Needs to know proper screening and proper methods and process of selection
 Training employees
 Aspects of customer service
 How to make proper reports
 Practical experience
Skills
 Leadership skills
 Complimentary skills
 Responsible
 Computer skills
 Good command over the language, English
 Multi-tasking
 Communication skills
 Listening skills
Abilities
 Ability to follow the directions efficiently
 Manage teams
 Create a positive work environment
 Motivate employees
 Conflict management
Other characteristics
 Good personality
 Have likeability
 Good attitude
 Good work ethics
 Be passionate
 Loyalty
Qin et al, (2018) states job description and job specification play a vital part in the
recruitment and selection process as it helps in making the procedure simple for both the

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employer as well as the candidates as one knows what the job role expects and one can apply
based on the requirements that are presented in the description. This also makes things simple
for the employer as they can start screening the applications and then further go on with the
process with the selected employees for different rounds. This job description has been
created keeping the KSAO framework in mind which will help Saudi Telecom Company
recruit and hire employees with the necessary qualifications, knowledge, abilities and skills.
According to scholars, it is important for the employer to check the reference
provided by the candidates in order to ensure the authenticity of the details provided in their
resume while applying for the job and also to know more about the candidate in terms of their
personal qualities and most importantly for security reasons (Schuessler & Hite, 2019). Thus,
it is important to have a conversation with the previous supervisors and references of the
candidate who have applied for the position.
Questions to ask during reference check
 How would you like to describe the dependability and reliability of the candidate?
This question will help the employer to understand whether the candidate will be able to
adhere to the deadlines set for him, be punctual and complete the projects assigned to him or
her on time.
 What was the most memorable achievement or accomplishment of the candidate
while working under you?
This will help in understanding the contribution of the candidate and give a sense of the
leadership skills the candidate possesses.
 What are the skills you think he or she can develop more?
This may help in understanding the future of the candidate.

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 What are the strengths and the weakness of the candidate according to you?
This will help in understanding the strengths and weaknesses of the candidate and will also
help in understanding how the strengths will help if the candidate is hired for the position of
an Assistant Manager at Saudi Telecom Company.
Information and sources to research during the background test
The main purpose of conducting background checks is to acquire helpful information
about the history of the candidate to assess the fact that whether they can be a threat to the
company or not. According to scholars, background checks on employees are becoming
necessary and vital which help in creating safety and trust in the society and also in the
workplace (Heyns & Rothmann, 2018).
Criminal background check
Saudi Telecom Company needs to conduct proper criminal background check of the
candidates with the help of the police in the country. This background check should search
for the following records
 Registries of sex offenders
 Domestic and also global watch lists
 State criminal records
 National criminal database
Credit background checks
It is important to contact the banks of the candidates and do a proper check to see
whether they pay they have any unpaid bills for a long time or they have been arrested of any
crimes like forgery and other types of petty crimes.

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These two are the common background checks which the employers can conduct by
consulting and coordinating with the police and the authorities of the banks which will help
in having a sense of trust and also in avoiding any untoward situation in a bank.
Interview plan
This interview plan will help in getting the perfect candidate for the position of the
Assistant Manager for Saudi Telecom Company.
Time Date Duration Method Questions
10:00am to
11:00 am
1.04. 2020 1 hour Behavioral
interview
 Give hypothetical
situations and ask
about what they are
going to do in those
situation
1. A customer is
shouting
because she or
he has been
constantly
complaining
about the service
and has not
received any
help, What are
you going to do?
2. Your team
member does
not listen to
what you say
but does the job
in his or her own
way and finishes
the task. How
are you going to
address this
issue?
10:00 am to
11:00 am
2.04.2020 1 hour Personal
interview
1. Describe yourself in
three words?
2. Why do you think
the company should
hire you?

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3. What are the skills
that you have which
might benefit the
company?
4. What do you think
about the company?
5. How do you plan on
managing a vast
team?
6. What are you
expecting out of this
job?
7. Why did you select
this job?
8. What do you know
about the company?
Both these type of interviews will help in understanding the skills and behaviors of
the candidates and will also help in assessing the communication skills, the confidence and
their knowledge which will help in the recruitment and the selection process.
Conclusion
Saudi Telecom Company is one of the major telecommunication companies in Saudi
Arabia. It is essential for the candidate in order to get the job as an Assistant Manager to be
highly talented ad have the necessary skills, qualifications and knowledge in order to manage
a big team and make sure that they have the capability of bringing the best out of each and
every employee in the organisation. The responsibility of the Assistant Manager in the
company is huge and thus it is important that the employers of the company follow this
strategic plan that has been proposed in the paper in order to select the best employee suitable
for the job who will help in the growth of Saudi Telecom Company and will ensure the
fruitful operations of the company which will help the company in generating profits and
competitive advantage in the market.

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Reference
Chang, Y., Leach, N., & Anderman, E. M. (2015). The role of perceived autonomy support in
principals’ affective organizational commitment and job satisfaction. Social
Psychology of Education, 18(2), 315-336.
Ekwoaba, J. O., Ikeije, U. U., & Ufoma, N. (2015). The Impact of Recruitment and Selection
Criteria on Organizational Performance.
Heyns, M., & Rothmann, S. (2018). Volitional trust, autonomy satisfaction, and engagement
at work. Psychological reports, 121(1), 112-134.
Qin, C., Zhu, H., Xu, T., Zhu, C., Jiang, L., Chen, E., & Xiong, H. (2018, June). Enhancing
person-job fit for talent recruitment: An ability-aware neural network approach.
In The 41st International ACM SIGIR Conference on Research & Development in
Information Retrieval (pp. 25-34).
Russell, S., & Brannan, M. J. (2016). “Getting the Right People on the Bus”: Recruitment,
selection and integration for the branded organization. European Management
Journal, 34(2), 114-124.
Schuessler, J. H., & Hite, D. M. (2019). Pre-employment screening for security risk: An
exploratory study. American Journal of Business, 10(1).

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