Table of Contents INTRODUCTION...........................................................................................................................1 LO 1.................................................................................................................................................1 P 1 Different classical management theories and apply in services industry.........................1 P 2 Roles of leaders and various leadership styles.................................................................2 P 3 Management and leadership styles in service sector organization...................................3 LO 2.................................................................................................................................................5 P 4 Internal and external factors influence of management style in organization..................5 LO 3.................................................................................................................................................6 P 5 Current management and leadership hard and soft skills providing evidence.................6 P 6 Future management and leadership skills required by service sector..............................6 LO 4.................................................................................................................................................7 P 7 Compare and contrast changes management system and implementing the change of various services organizations................................................................................................7 CONCLUSION..............................................................................................................................10 REFERENCES..............................................................................................................................11
INTRODUCTION Leadershipisthequalityofinfluencesubordinateforachievingtheirvisionand objectives, take fast and deciding activity, exceed of firm organization. Leadership is essential aspect of firm for leading the employees for improving their performance. On other side, management is the direction of the company which involves action of setting the strategy, coordinating the efforts of employees to achieve the goals (Bird and Mendenhall, 2016). This study is based on Hazev, Haz and Tas. These are three restaurants chains which are partners of Dockland Academy. Report will explain different classical theories of management, role of leader as well as various leadership style in the service sector context. LO 1 P 1 Different classical management theories and apply in services industry Classical management theory explains that employees only have physical and economic requirements. It is specialization of labour, focused leadership and decisions making as well as profits maximization of the service industry. In this context, there are different theories which are also known as classical such as scientific, bureaucratic administrative etc. Scientific Management Theory: The main purpose of scientific management is to select the best way for processing the one activity. There are many experts such FW Taylor done experiments and focused to develop better understanding between workers and managers by improving the efficiency of all within the service industry (Bolden, 2016). This theory determines different functions of manager and workers which are planned, controlled and instructed. There are four principles of management which are ensured the raise in productiveness that are Assess every part of task and choose the best method for doing this task. Employees must be selected carefully and provided special training so that they can execute the task properly. The manager in services industry can be directing employees at every stage in relation to make sure that staff are going on the accurate way. Task and duties can be classified between employees and management through improve methods and keeping employees in the mind. Administrative Management Theory: 1
It is also one kind of classical management theory and way to manage things in organized manner.The systematized manner involves clearly determined tasks, division of labour as well as hierarchical structure of the service industry. This theory of management expresses developing the performance and overall functions of services sector organizations. There are different views such as planning, organizing, commanding, coordinating and controlling which are major functions of management. It is theory or practice in different service sector companies and functions are changed slightly. P 2 Roles of leaders and various leadership styles The growth of service industry has been unexampled in previous few time periods. Now, this industry at the maturity stage. The range of services which makes up for important contribution in the GDP of economy which are number of ranging from hospitality, travel, insurance, health care, retail and so on. For that, leadership is very essential for growth of these services organizations. In order to that, different roles played by services industry leaders. Such as: Vision Casting: Leaders of service industry are frequently ineffective because they are constrained to direct almost entirely on daily demand of business instead of long terms objectives and vision. This specific essential in firms which experience high associate turnover. The leaders of services industry systematically communicate primary goals and future direction of services sector organizations. Motivator: Leaders aremotivatorfor other in the service companies. This needs to lead by example and personally embody core value of the services business. If the leader expects to follow- through on their commitment and duties, so that they require to have perfect record of following through on loyalty to their employees. Leadership style in services industry: There are different leadership styles such as democratic, transactional etc. which help to in decisions making of service sector industry. Democratic Leadership: 2
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Leader make decision which is based on input of every team members in this style. It is the most effective leadership style because it allows lower level workers to exercise dominance (Paris, Sоrbu and Tomescu, 2015). They will need to utilise broadly in future positions that they can hold. This leadership style help to employees in relation to use the digital technology. Transactional Leadership: These leaders are fairly and rewards their workers for exactly the work they do. This leadership aid set duties and accountabilities for every worker. But it can also boost bare minimum work if workers know about their efforts is worth all the time in service industry. P 3 Management and leadership styles in service sector organization Hazev, Haz and Tas are three restaurant chains and partner of Dockland Academy. Leaders and managers review different leadership and management styles used in the of restaurant chains. Such as: Democratic Leadership: It is the best leadership style because of it reduces the risk of ruinous failure by making decisionsbyinvolvingwholeteamoftherestaurantchains.Ithelpstogoodworking environment and increased job satisfaction through engaged and involved in decision making (Leadership Styles, 2018). With the help of it, teams are high performed by boost to solve problems under their own initiatives which lead to larger productiveness of employees within the restaurant chains. 3
Transformational Leadership: Leaders and managers need to follow transformational leadership in which they expect to see, sets clear goals of restaurant chains. These leaders are called as the quiet leaders and possessing willingness to lead by example (Paris, Sоrbu and Tomescu, 2015). These leaders balance the requirement for short term and long term goals of firm. Transformational leaders behave with integrity and build powerful coalitions by which employees feel supported and deeply trust with them. These leaders are directed on long term strategic visions of restaurant chains and also communicate with passion and clarity to the team members. Laissez-Faire Leadership: 4 Illustration1: Leadership Styles Source: (LeadershipStyles,2018)
Leader does not actually lead the team rather than allow team to wholly self direct. This leadership style is also called as hands-off style. It is the key to success to build really powerful team than stay out of their way. These leaders make personal responsibility for their work and outcomes of their work within the restaurant chains (Nita, Solomon and Mihoreanu, 2016). LO 2 P 4 Internal and external factors influence of management style in organization Managers are able to the control and manage the whole organization. Management styles are influenced by internal and external factors such as organizational climate, staff qualities, resources, culture, political and economic, technology, culture of restaurant chain. Internal Factors: Itinvolvesorganizationalculture,missionstatement,structureoffirm,employee behaviour, staff characteristics and so on which are affected on leadership and management style within the Hazev, Haz and Tas. Organizational Culture: The culture of organization is collection of its founders, previous and current leaders, managers, history and crisis. The change in culture is very difficult because it is the outcome of long held info, formal system, tradition and regulations which are presented self image and sharedexpectationsoftherestaurantchains(Amanchukwu,StanleyandOlolube,2015). Therefore, culture is highly effected on management style of managers in the organization. As per culture, manager needs to follow the management styles within the restaurant chains. Organizational Mission Statement: The mission statement is highly effected on leadership and management style within the Hazev, Haz and Tas.As the mission statement, manager needs to follow the appropriate styles for achieving it. The mission statement of selected restaurant chain is to offer choice of relaxed cafe, modern restaurant and stylish bar to the consumers. Therefore, leaders and managers needs to follow effective styles for achieving the mission of restaurant chains. External Factors: It includes technological, economic, social factors which are affected on leadership and management style within the Hazev, Haz and Tas. Technological Factors: 5
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Technology can dramatically modification the environment of the Hazev, Haz and Tas. Therefore, managers and leaders must change their management styles to aid adapting to technology. In this context, Hazev, Haz and Tas use the digital technology, so that leaders and managers adjust their style according to technology which help to make innovative technique and operation easier. LO 3 P 5 Current management and leadership hard and soft skills providing evidence Hard Skills: These skills are collection of specific knowledge and skills needed to be successful in the job. These abilities rarely known as technical, hard skills are teachable and most frequently technical skills like economic, analysis, strategic planning or design (Dhir, 2019). It also involves software coding, supply chain management etc. Kitchen Skills:The commercial kitchen needs exercise of broad range of hard skills from basic knife ability to advanced baking technique. Therefore, leaders and managers must have abilities for maintaining food safety during making, cleaning and production equipments. Soft Skills: Soft skills fall in the interpersonal field involving listening, team building, leadership development. The foundation of good leader lies within their soft skills which involves such as: Communication Skills:It is the major soft skill in which leaders and managers interact with their subordinates and employees as well as consumers within theHazev, Haz and Tas. Being able to communicate with staff is key to positive work environment (Bolden, 2016). P 6 Future management and leadership skills required by service sector Leaders and managers have many hard and soft skills which they utilised to handle and control of the people, functions and operations of the Hazev, Haz and Tas. Therefore, all the skills required by manager and leaders for solving the future challenges for the business. Understanding technology: Leadersofleadersneedstodemonstraterobustunderstandingofthecapacities, applications and future expected of emerging technologies (Bird and Mendenhall, 2016). Information technology is moving from more of supporting role which makes efficiency to 6
differentiating role which will raise the effectiveness. Leaders and managers of Hazev, Haz and Tas utilise digital technology for effective operation and functions of restaurant chains. LO 4 P 7 Compare and contrast changes management system and implementing the change of various services organizations The changes in management system is very crucial aspect in every organization. Also, it is very difficult for implement the changes within the different service sector companies. In this section, comparison between Haz and Tas as well as McDonald for managing the changes within the restaurants. CriteriaHaz and TasMcDonald's IntroductionItistherestaurantchainsof partner of Dockland Academy. Itisthelargestinternational food service industry. Different changesSomechangesinemployees behaviour,attitude,cultureof organization.Changesalso includedcompetitiveadvantage (Amanchukwu,Stanleyand Ololube, 2015). Inthis,consumertaste preference, technological, social andcultural,organizational resource. Waysofmanagingthe changes Haz and Tas utilise lewin's change modelformanagingand implementing changes within the business. Lewin's Change Model: Therearethreestagessuchas unfreeze, change, refreeze. Unfreeze:In this stage, leader and team must unfreeze their current procedureandrepresentation when preparing for future changes McDonald'susetheADKAR model of changes for handling andimplementingchanges within the business. ADKAR Change Model: It is model is popular for people focusedapproach.Thismodel stands for Awareness:It is necessary to awarenessofneedofchange within the McDonald's. 7
within the Haz and Tas. Change:Inthisstage,leader implementchanges.Effective changes needs clear and constant interactionacrossallaffected channelsbothduringandafter preparation. Refreeze:In this stage, assuming accuratefeedbackandongoing interactionoccurred.Thisstep locksintoplacethenew procedure. It involves improving employee attitude, culture ofHaz and Tas. Desire:It is desired to involve and support the change in the McDonald's. Knowledge:Itisneededto increase knowledge of way to change in the firm. Ability:It is necessary to ability toapplythechangesinthe organization(Andersonand Sun, 2017). Reinforcement:Itisthe necessary to support to sustain changes within the McDonald's. 8
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CONCLUSION Thisreporthassummarisedthatdifferentclassicaltheorieslikescientificand administrative management in services sector industry. It can be concluded that role of leaders such as Vision Casting, Role Modelling as well as different leadership style like democratic and transactional style in the service sector. It can be discussed that internal factors involve culture, mission statement of firm and external factors involved technology and social which effect on management style in service sector organization. Furthermore, report has assessed hard skills like technical, supply chain management and soft skill such as communication, team work which are required by the leaders and managers in the service sector organization. 10
REFERENCES Books and Journals A review of leadership theories, principles and styles and their relevance to educational management.Management.5(1). pp.6-14. Anderson, M. H. and Sun, P.Y., 2017. Reviewing leadership styles: Overlaps and the need for a new ‘full‐range’theory.International Journal of Management Reviews.19(1),.pp.76-96. Bird, A. and Mendenhall, M.E., 2016. From cross-cultural management to global leadership: Evolution and adaptation.Journal of World Business.51(1). pp.115-126. Bolden, R., 2016. Leadership, management and organisational development. InGower handbook of leadership and management development(pp. 143-158). Routledge. Dhir, S., 2019. The changing nature of work, leadership, and organizational culture in future readyorganizations.Corporateculture,Management,Leadership,Jobredesign, Organizational Behavior, Innovation, Change Management, Human Resources, VUCA. Nita, A.M., Solomon, I.G. and Mihoreanu, L., 2016, April. Building competencies and skills for leadership through the education system. InThe International Scientific Conference eLearning and Software for Education(Vol. 2, p. 410). " Carol I" National Defence University. Paris, S., Sоrbu, R. and Tomescu, A., 2015. LEADERSHIP AND MANAGEMENT STYLES. Online Yahaya, R. and Ebrahim, F., 2016. Leadership styles and organizational commitment: literature review.Journal of Management Development.35(2). pp.190-216. LeadershipStyles.2018.[ONLINE].Availablethrough.: <https://expertprogrammanagement.com/2017/02/leadership-styles/>. 11