Role of the Leaders and Management and Differentiation Between Both
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This presentation focuses on the role and functions of leaders and managers in Starbucks. It includes critical analysis and evaluation of different models of leadership approaches in Starbucks, differentiation between the role and functions of manager and leaders, and recommendations for Starbucks.
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ROLE OF THE LEADERS AND MANAGEMENT AND DIFFERENTIATION BETWEEN BOTH Student Name: Student Id:
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INTRODUCTION This presentation focus on the role and functions of leaders and managers in multiple situations arising in Starbucks. The case study of the Starbucks Company has been selected. The leadership and management are powerful and controls its employees and teams as per the employees’ ability.
ROLE OF THE LEADERS Goal accomplishments and job maturity. deal with the internal and external customers in different situations differently Use of coherent and divergent thinking to positively influence employees. Pursuing employees to strengthen the business outcomes
CRITICAL ANALYSIS AND EVALUATION OF DIFFERENT MODELS OF LEADERSHIP APPROACHES IN STARBUCKS Systems’ leadership- Ddesign independent strategies for the entire organization to optimize all types of entities, to achieve a sustainable performance. Autocratic leadership- It allows leaders to pursue Contingency Theory- It showcases.the leader and the followers depend and are built upon the mutual trust and the followers’ willingness to follow the steps and commands of the leaders.
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LEADERSHIP THEORY Contingency theory considered by the company. maintaining the relation with the employees. mission statement of Starbucks is “inspire and nurture the human spirit. satisfaction level of the customers customer engagement
DIFFERENT APPROACHES MBO SIX SIGMA Lean production Kaizen SCR
OTHER ROLES OF THE LEADERS There are several roles which is pursued by the leaders to get the work done from employees. Directing Coaching Supporting Delegating Pursuing
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LEADERSHIP Directing: a.) manage entire operations b.) unique interaction Organizing: a.) Control b.) Companywas established 40 years agoand focused on expansion and they are trying to make the place better and unique by offering quality products
LEADERSHIP Supporting : a.) helping the employees b.) Training offered by Starbucks Delegating a.) partnership b.) Tata sons c.) joint venture
STARBUCKS OPERATIONS MANAGEMENT ROLE Discuss the operations management at Starbucks. Taking strategic decisions and formulating strategic planning. Formulating the business policies and re- engineering of business process. Strengthen the value chain activities to customize the business process (Fung, (2015).
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IMPACT ON OPERATION MANAGEMENT Starbucks is business sustainability trend corporate social responsibility Boost performance Recyclable packaging Paper cups Ecofriendly products
COMPARISON BETWEEN THE ROLES AND RESPONSIBILITIESParticularLeadersManagers RoleThey navigate employees to work in effective manner. They act as line managers and motivate employees to work efficiently towards accomplishment of set objectives of Starbucks The mangers of the Starbucks takes imperative strategic decisions. They are indulged in avoiding the possible issues which company might face in its business. They manage the finance and operational needs ResponsibilityThey are responsible towards accomplishment of set objectives of Starbucks. They are responsible for the management and losses to organization.
DIFFERENTIATE BETWEEN THE ROLE AND FUNCTIONS OF MANAGER AND LEADERS Role of the leader- Strengthen the overall outcomes and efficiency of the business. Role of the managers- They take strategic decagons for the business growth. Functions-Managers needs to deal with the internal and external customers in different situations by making the effective strategies. Functions of the leaders- Functions of leaders is to perform themultiple task performance stages (Greene, and Kirton, (2015).
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ANALYSIS THE ROLE OF THE LEADER AND MANAGERS Leaders should have coherent and divergent thinking if it wants to sustain their leadership on the long term basis. The directing, supporting, coaching delegating and pursuing are the key aspects of the leadership. Starbucks follows the porter’s 5 force model of differentiation and market analysis as their strategy(Harding, 2017).
RECOMMENDATION Starbucks should set up proper authority line associated with the responsibilities for its leaders. There should be proper meeting between leaders and managers to mitigate the complex issues. Leaders should follow proper motivational theories and concepts to pursue employees.
CONCLUSION Leaders of Starbucks should analyzing the factors and influence employees to mitigate those issues. Focus on understanding of situational and contingency dealings and decision making abilities Aligning the strategic objectivesof employees with the organizational growth.
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CONCLUSION Consider factors related to environment a.) recyclable packaging b.) SCR approach should be considered. c.) boost image of the company. d.) MBO concept can help to grow in the competitive market.
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