Role of the Leaders and Management and Differentiation Between Both

This presentation focuses on the role and functions of leaders and managers in Starbucks. It includes critical analysis and evaluation of different models of leadership approaches in Starbucks, differentiation between the role and functions of manager and leaders, and recommendations for Starbucks.

ROLE OF THE LEADERS
AND MANAGEMENT
AND DIFFERENTIATION
BETWEEN BOTH
Student Name:
Student Id:

INTRODUCTION
 This presentation focus on the role and
functions of leaders and managers in
multiple situations arising in Starbucks.
 The case study of the Starbucks
Company has been selected.
 The leadership and management are
powerful and controls its employees
and teams as per the employees’ ability.

ROLE OF THE LEADERS
 Goal accomplishments and job maturity.
 deal with the internal and external
customers in different situations differently
 Use of coherent and divergent thinking to
positively influence employees.
 Pursuing employees to strengthen the
business outcomes

CRITICAL ANALYSIS AND EVALUATION OF
DIFFERENT MODELS OF LEADERSHIP
APPROACHES IN STARBUCKS
 Systems’ leadership- Ddesign
independent strategies for the entire
organization to optimize all types of
entities, to achieve a sustainable
performance.
 Autocratic leadership- It allows leaders
to pursue
 Contingency Theory- It showcases. the
leader and the followers depend and
are built upon the mutual trust and the
followers’ willingness to follow the
steps and commands of the leaders.

LEADERSHIP THEORY
 Contingency theory considered by
the company.
 maintaining the relation with the
employees.
 mission statement of Starbucks is
“inspire and nurture the human
spirit.
 satisfaction level of the customers
 customer engagement

DIFFERENT APPROACHES
MBO
SIX SIGMA
Lean production
Kaizen
SCR

OTHER ROLES OF THE LEADERS
 There are several roles which is pursued by
the leaders to get the work done from
employees.
 Directing
 Coaching
 Supporting
 Delegating
 Pursuing

LEADERSHIP
 Directing:
a.) manage entire operations
b.) unique interaction
 Organizing:
a.) Control
b.) Company was established 40 years
ago and focused on expansion and
they are trying to make the place better
and unique by offering quality products

LEADERSHIP
Supporting :
a.) helping the employees
b.) Training offered by
Starbucks
Delegating
a.) partnership
b.) Tata sons
c.) joint venture

STARBUCKS OPERATIONS MANAGEMENT
ROLE
 Discuss the operations management at
Starbucks.
 Taking strategic decisions and
formulating strategic planning.
 Formulating the business policies and re-
engineering of business process.
 Strengthen the value chain activities to
customize the business process (Fung,
(2015).

IMPACT ON OPERATION
MANAGEMENT
 Starbucks is business
sustainability trend
 corporate social responsibility
 Boost performance
 Recyclable packaging
 Paper cups
 Eco friendly products

COMPARISON BETWEEN THE ROLES AND RESPONSIBILITIESParticular Leaders Managers
Role They navigate
employees to work
in effective manner.
They act as line
managers and
motivate employees
to work efficiently
towards
accomplishment of
set objectives of
Starbucks
The mangers of the
Starbucks takes
imperative strategic
decisions.
They are indulged in
avoiding the
possible issues
which company
might face in its
business.
They manage the
finance and
operational needs
Responsibility They are
responsible towards
accomplishment of
set objectives of
Starbucks.
They are
responsible for the
management and
losses to
organization.

DIFFERENTIATE BETWEEN THE ROLE AND
FUNCTIONS OF MANAGER AND LEADERS
 Role of the leader- Strengthen the overall
outcomes and efficiency of the business.
 Role of the managers- They take strategic
decagons for the business growth.
 Functions- Managers needs to deal with the
internal and external customers in different
situations by making the effective strategies.
 Functions of the leaders- Functions of leaders
is to perform the multiple task performance
stages (Greene, and Kirton, (2015).

ANALYSIS THE ROLE OF THE LEADER
AND MANAGERS
 Leaders should have coherent and
divergent thinking if it wants to sustain
their leadership on the long term basis.
 The directing, supporting, coaching
delegating and pursuing are the key
aspects of the leadership.
 Starbucks follows the porter’s 5 force
model of differentiation and market
analysis as their strategy (Harding,
2017).

RECOMMENDATION
 Starbucks should set up proper authority
line associated with the responsibilities
for its leaders.
 There should be proper meeting between
leaders and managers to mitigate the
complex issues.
 Leaders should follow proper
motivational theories and concepts to
pursue employees.

CONCLUSION
 Leaders of Starbucks should analyzing
the factors and influence employees to
mitigate those issues.
 Focus on understanding of situational
and contingency dealings and decision
making abilities
 Aligning the strategic objectives of
employees with the organizational
growth.

CONCLUSION
 Consider factors related to
environment
a.) recyclable packaging
b.) SCR approach should be
considered.
c.) boost image of the company.
d.) MBO concept can help to grow in
the competitive market.

REFERENCES
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 Fung, H. P. (2015). Moderating Effects of Project Management Experience, Project
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Project Manager’s Leadership Roles and Project Team Effectiveness in Malaysia.
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