Management in Mark&Spencer: Strategic Tools, Leadership Style, and Change Management

Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
M&S-Background Information .................................................................................................1
Strategic tools to analyse methods of development used by M&S. .........................................2
Analyse and evaluate the leadership style at M&S.....................................................................5
Examine strategy implementation at M&S through change management models ...................6
Future sustainability strategy for M&S.......................................................................................7
CONCLUSION ..............................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Management in every organisation relates with maintaining the process of doing the
certain activities which involves with planning, organising, decision-making, leading, motivating
, controlling of the process of human resource,financial, physical and all the information(Ansoff
and et. al., 2018). Which relates with resources to attain the activities regarding particular goals
and objectives which are the main aspect of every organisation is to set the goals and target on
the basis of optimum utilization of present resources by maintaining the value of the organisation
through its human resource approach, management process leads to provide the effective
communication channel through which organisation will work accordingly in the context of its
supply and distribution channel, basically management relates with the overall growth process
which involves with the activities of setting the strategies and coordinating the efforts of their
employees to achieve its targets and goals by available resources of the organisation.
Management deals with planning the appropriate action plan for the process of activities which
are to be undertaken in the company through specific strategy. The below report is based on
Mark&Spencer a British multinational retailing industry having their headquarter in London,
England that deals in product like clothing , food products , home products and general
merchandise by having their own labels on it. The below report considered the topic on some
strategic tools to analysis the developing phase, change management model and future
sustainability of M&S industry.
MAIN BODY
M&S-Background Information
Mark and Spencer is a British multinational retailing industry having their headquarter in
London, England with a well known branding image in the international market through their
reaching with online as well offline platform they are operating their business or retailing
industry through serving worldwide by maintaining the value of its branding and standardised
product and catering the large number of customer base through dealing in the product like
clothing, home products and food products with general merchandise to attain the customer value
through its quality branding attributes (Dent and Binks, 2020). This industry was founded in
1884 by Michael marks and Thomas Spencer in Leeds, Mark&Spencer are currently operating in
960 of their physical stores across the united kingdom from that approximately 617 are deals in
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the food product through serving their customers by physical stores and by home delivery to
them they are having the aspects of reaching the customer through their quality approach by
given them a feel of brand products by adding standardising value. Mark&Spencer deals in the
specialise product of serving clothing products to their customers through branding of its own
label on that products which are to be considered as physical evidence for their customer. This
industry deals in clothing products which caters the customer group by serving to kids, teens and
senior one but the approach of catering them depends upon the income level of the customers
because this industry works on the higher pricing strategies to cater high income level customers
as they are dealing in standard quality product with having the strong branding image of this
industry. They are operating their business across the countries so they have to set their
operational strategies according to the external factors of change in the customer taste and
preferences. Branding product in which this industry induce is that Autograph, Rosie, Blue
harbour, M&S collection and M&S with having approx 80000 employees currently working in
the industry.
Strategic tools to analyse methods of development used by M&S.
This industry works on the principle of proper analysis and determining the internal as
well as external forces through which they opt their several operations(Deepak and Jeyakumar,
2019). Some of the common analysis tools which assist the Mark and Spencer and through that
tools we determine the methods from which they are developing themselves , so the strategic
tools that helps and defines the objectives of Mark&Spencer which consists of VMOST Analysis
is that vision, mission, objectives, strategy and tactics and those models which are implementing
with the motive to determine the internal as well as external forces like SWOT and pest analysis
they are effective in the phase of developing the new strategies by maintaining and determining
the aspects that will impact the organisation in the future long run which will be relates with
operational activities or considering with the different department so here are some strategic
tools which defines the M&S development phase is that:
Vision:
Vision is that approach of the industry which clarify the long term objective on which
industry plans for their small targets and tasks just to accomplish or provide value to that vision,
the vision posses by M&S is to be the standard against which other can be measured, they are
dealing in the quality standard product to cater their customers so as to compliment them also.
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