Strategic Quality and Systems Management

This assignment focuses on the importance of operations and quality management in achieving organizational objectives. It evaluates the success of current operations and quality management procedures in achieving strategic objectives. It also discusses the need for strategic quality change, factors that drive the need for change, resource implications, and a SQC plan. The case study is based on TESCO, a leading retailer in the UK.

Strategic Quality and Systems
Management
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Table of Contents
1- EXECUTIVE SUMMARY.........................................................................................................3
2- Introduction of TESCO and current quality management systems within company.........4
3- Importance of operations and quality management to achieve TESCO business objectives
................................................................................................................................................4
4- Evaluating success of quality and operations management procedure in achieving TESCO
strategic management objectives............................................................................................6
5- Need for strategic quality change, factors that drives need for strategic quality change,
resource implications and SQC plan......................................................................................6
6- Implications of strategic quality change on TESCO from external perspective..............12
7- Quality culture in TESCO and effective quality culture to assure continuous monitoring
and progress..........................................................................................................................13
8- Outcomes of strategic quality change and suggestion related to areas where improvement is
required to strategic quality change......................................................................................16
REFERENCES..............................................................................................................................19
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1- EXECUTIVE SUMMARY
System and Quality management are the key elements of business growth and success
(McAdam, Miller and McSorley, 2019). Quality management is defined as act of overseeing all
tasks and activities required to maintain a desired degree of excellence. While system
management refer to centralize administration of information technology in a company. Both
components are playing vital role in increasing productivity and improving performance of firms
in effective manner. The current assignment will be based on TESCO, which falls under list of
leading retailers in the UK. This study will explore the significance of operations and quality
management in context of achieving organizational objectives and will also evaluate success of
current operations management as well as quality management procedure in achieving
organizational strategic management objectives. Furthermore, this report will explain need for
strategic quality change and factors that drive this. It will define resource implications for not
responding to these changes, plan for strategic quality change and its implementation to enhance
organizational activities. It can be said that to make plan successful organization will be used
systems, tools and resources that will support business procedures included in quality change
process.
Moreover, this assignment will clearly evaluate wider implications of strategic quality
change on TESCO from external perspectives that can impact on systems, workers and functions
performance. It will define quality culture in company and outcomes of strategic quality change
process then suggestions for further improvement aligns with organizational objectives. With the
help of considering appropriate recommendations TESCO effectively improve areas to strategic
quality change.
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2- Introduction of TESCO and current quality management systems within company
TESCO Plc is one of the most popular and leading British international general
merchandise and groceries provider retailers (Awadari and Kanwal, 2019.). As a leading retailer,
they work with over than 400,000 workers who are able to serve millions of consumers every
week in ethical manner. It is a famous United Kingdom supermarket chain that recently operates
in more than 11 varied nations, becoming one of the world’s biggest retailers. Organization
manages their range of operations functions in effective manner by using the best organizational
structure for. Supermarket has hierarchical structure where many workers within different
departments work and act to gain competitive benefits. Each applicant wants to provide excellent
services and quality products to its consumers, for which they use varied tools and suitable
quality management systems.
TESCO to manage the quality of their goods and satisfy target market used total quality
management system within its organizational structure (Abbas, 2020). They utilized TQM to
improve their quality of every service and item it caters to millions of buyers across UK.
Through this technique management were capable to achieve higher and greater consumers
satisfactions because output were error and manage free on big scale and all these things was not
possible without using TQM as quality management system.
3- Importance of operations and quality management to achieve TESCO business objectives
Objectives of TESCO are as follows-
 To increase sales and with doing so maximize profitability.
 The second objective of company is to make shopping cheaper for consumers.
 To gain competitive advantages by providing healthy eating items
 Fourth objective of TESCO is to satisfy buyers with better quality management practices
and meeting the needs of target market.
Significance of quality and operations management-
TESCO and its management are focusing on satisfying people and providing better
shopping experience to them. They also concentrate on improving performance and procedures
of supermarkets that can aid to produce quality items. For these things, operations management
activities and quality management practices can apply for production department, quality
function, information system, procurement and other departments as well.
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Operations management can be defined as administration of organizational practices to
create highest level of efficiency possible within a company (Reid and Sanders, 2019). It play
vital role in TESCO by planning, controlling and measuring overall procedure related to
manufacturing and supplying goods. It is important in firm because operations management aid
effectively manage, control and supervise items, services and workers. Operations management
help to achieve set objectives of company by assuring that each applicant know his or her roles
within supermarket, which makes them able to accomplish day to day activities on timely
manner which turn into increasing productivity and profit margin. Quality management is
important within TESCO as they play role to reduce water and unnecessary things in production
process and help to increase operational efficiency even better.
Quality management includes identification of a quality policy, developing and
implementing quality planning and assurance and quality improvement (Nguyen, Phan and
Matsui, 2018). Along with operations management, this element is also important for TESCO in
term of achieving its above objectives and providing desire outcomes. It helps to assure high
quality grocery and other products and services by reducing defects and incorporating continuous
changes and further improvements in production and other systems. When manager and leader in
supermarket follow the principles that relate to both terms it can help them to increase efficiency
and reduce waste. TESCO objective is to increase profitability and gain competitive edge that
can be possible when management follows overall principles of quality and operations
management as it shows the path to achieve above established objectives in systematic manner.
It can be said that quality and operations management procedures help companies to
effectively establish their tactics to achieve set aim, vision and objectives (Machado and et.al.,
2017). It aid supermarket in varied ways to add values to add extra values for manufacturing and
other procedures that can aid firm to be more productive in retail sector and maximize high
market share than its competitors like ASDA, Aldi and Sainsbury. Quality and operations
management help to higher productivity and increase profit margin of firm by delivering quality
items to consumers that aid to provide appropriate satisfaction to them. Both management can
aid a company achieve greater consistency in activities and tasks that are included in
manufacture and supply chain of fresh food items.
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4- Evaluating success of quality and operations management procedure in achieving TESCO
strategic management objectives
Current operations management and quality management procedure in TESCO provide
several benefits to business (Wilcock and Boys, 2017). It helps to achieve strategic management
objectives in effective manner by working and considering quality points. For example, the first
point that relate to quality of products freshness. Operations and quality manager must assure
that each item collect from supply chain needs to be fresh and organic that actually many
customers wants in market to make their live healthy and well. Every person needs to purchase
fresh food items from grocery stores or supermarket, it consider as main attraction point. This
point helps to achieve supermarket business objectives in term of increasing consumer base and
profit margin more than other companies.
Organizational objectives Quality points
Retain consumers and gain
attention of new buyers
Fresh food and other products
Increase consumers base and
profitability
Select correct supply network
Provide organic food products Gather products from farmers
who grow items without using
chemical
Another point, management can recognize to achieve their objective that related to
quality is supply network. They should choose the right supply network, which allow
management to delivery grocery products to each buyer on time without making any mistakes
and compromise on quality. Quality and operations management get success in firm by achieving
their objectives. They should collect items from good farmers who are not using any chemicals
to grow vegetable and fruits faster.
5- Need for strategic quality change, factors that drives need for strategic quality change,
resource implications and SQC plan
Needs for SQC-
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 Gain competition advantages- TESCO can gain competitive edge when they make
changes in quality of products and improve production and other functions practices in
effective manner (Stracke, 2017). This creates a real need for change within organization
operations and functional functions. It will make supermarket able to gain attention of
more buyers towards purchasing.
 Increase consumers base- Strategic quality change within environment and culture of
firm can affect entire vision of supermarket and thus improve aspect of its venture
procedure. TESCO plan for strategic quality change because they want to increase its
customers base more than its competitors, operating business in same sector (Felderhoff
and et.al., 2020).
 Meet consumer’s needs- In recent time, buyer’s needs related to fresh food and other
grocery items have been changed. They focused on quality of products and their supply
chain activities. These things require strategic quality change within TESCO and drive
management towards making plan accordingly, which is quite beneficial for business.
PESTLE analysis to identify external factors-
 Political factor- Political stability, instability, changes in trade policy and taxation rules
are considered as political elements (Haseeb, Wattanapongphasuk and Jermsittiparsert,
2019). All these forces can affect ways of companies related to production, supply chain
and trading. UK government has adopted a tax measures and also proposed to adopt a fat
tax, both these factors directly affecting sales and revenues of certain items retailed by
TESCO supermarket. It put negative impact on profit margin and growth of company,
which is not suitable for them. Due to this element company can drive towards making
change in ways they work that takes a lot of time. When government adopt tax measures
they can affect each activity of company.
 Economic factor- Economic growth, higher population and unemployment rates are
included in list of economic factors that can affect any industry and sector in negative or
positive way. In context of TESCO supermarket, unemployment is one of the economic
factor that impact supermarket performance and productivity in positive manner because
it give management change to hire local people who are highly talented with set of
required skills (Islam and et.al., 2017). Organization due to this factor gets opportunity to
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recruit individual in pool of talent who are able to work better and contribute to increase
performance of supermarket than others in retail sector.
 Social factor- It can be said that due to variety of social changes, trends indicate that
buyers in the United Kingdom have derived towards one stop and bulk of shopping
(Horváth and Adıgüzel, 2018). It affects performance of TESCO positively because they
increased number of non food products offered for sale. Kind of services and products
demanded by people is mostly influence by their attitudes and beliefs. Tesco change the
ways provide items, they adopt changes by accommodating needs and demand for
organic items. These actions of supermarket effectively drive them towards enhancing
performance and gaining attention of new buyers towards them.
 Technology factor- Technological advancement is one of the technology factors that can
put positive impact on organizational performance, productivity and production function.
It can be said that with the help of advanced digital marketing technologies and
platforms, TESCO can promote their quality items in market where millions of people
seek to purchase fresh & organic goods. This factor drive company towards need for
quality change and allow them to implement advanced technologies in context of
manufacturing and supplying quality things. They can use cloud computing with current
systems for managing and improving quality, which is quite beneficial in term of
maximizing consumer satisfaction. It can be said with the help of implementing the latest
technologies company can perform even better. They can use technology in production,
marketing and supply chain functions.
 Environmental factor- Customers and government in recent time are more focused on
reducing carbon foot print that can help to make environment healthy and safe for longer
period. Local and national government put pressure on TESCO and other players of retail
industry to reduce their carbon foot print and take part to make environment healthier.
This factor drives TESCO towards needs for quality change procedure. For example,
instead of selling food items that are grown with the help of chemicals TESCO can sell
organic items. This activity can put positive effect on overall industry and brand image in
market or all over the world.
 Legal factor- Government regulations and policies also directly affect performance of
retail industry and companies running under this sector like TESCO. These legislations
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can be relating to quality of raw materials and consumers health and safety that drive firm
towards improving their and changing their ways of supply chain management. It can be
said that this factor put positive impact on chosen supermarket image in market because
TESCO with their effective management always choose the best for target market and
offer things that are beneficial for their health. They provide range of organic items to
buyers including pasta, olive oil and cooking sauces.
SWOT analysis-
Strength-
Diversified outlets are the strength of TESCO, which makes them able to satisfy buyers
and increase their profit margin. Each organization has several strengths, which make them able
to sustain within their industry for longer period of time. Along with above one, TESCO also
have strength and that is efficient supply chain network.
Weakness-
Due to credit card liability and high debts, TESCO financial profits are profoundly
decreased. Low cost pricing strategy is another weak pint of company that directly decreasing
profitability of business. Due to these weaknesses company may face many issues and challenges
as well.
Opportunity-
Joint venture is one of the best opportunities that company can consider in those regions
where firm store are underperforming. Furthermore, advancement of technology also gives new
chance to TESCO which they can use to gain competitive edge.
Threat-
High competitive environment is one of the threats that impact marketing and other
tactics of company. Rivalry between existing players in retail industry put high pressure on
TESCO to make change in their current strategic management practices.
Assessing resource implication for not responding to changes-
It can be said that in order to satisfy consumers, gain competitive edge and become global
leader in retail industry, TESCO and its management need to respond change, which is quite
beneficial and essential for its business. But when required change is ignored it can negatively
affecting sales and profitability of any company. Without considering change and responding
them, organization would not be able to sustain for longer period of time within retail industry
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and loss their competitive position as well. When required change is ignored company will not
be able to beat their competitors and increase profit margin. Change is a part of organizational
culture and structure, it allow firm to run and manage business operations within sector
effectively. When things that firm will ignore it can cause them to decrease performance and
productivity level and in some cases decrease consumer base.
Change implementation plan-
 Nature of plan- Evolutionary, revolutionary and proactive is the nature of strategic
quality change plan that firm intent to consider. This plan aid TESCO supermarket
manager change procedure and also assure control in schedule, resource, budget and
scope. It can increase impact a change can have on venture, workers and consumers as
well as other essential stakeholders. This quality change plan will help firm to identify
gaps, needs for change and assure appropriate quality of work will be done in workplace.
It can be said that revolutionary change is happen when something shakes firm like trends
and demands, presenting a clear need for major things, which would modify culture
because organizations will never be same again. Both evolutionary and revolutionary
change, are quite different from each other because evolutionary change evolved
gradually. The type of nature of plan is proactive change that is initiated by an company
because it is desirable to do so.
 Change perspective- Perspective of change can be distinguished into two types
contingency perspective and resource dependency perspective (Termeer, Dewulf and
Biesbroek, 2017). Consistency perspective to change assumes that situations, workers
and companies change and vary over period. Appropriate change management concepts
are useful and beneficial in ways that they simplify and define a procedure so that norms
can be applied and understood; here Kurt Lewin change management model is suitable
and appropriate. It should be regarded as an orienting tactic. Resource dependency
perspective of change is based on principle that an firm such as a business company, must
involved in transactions with companies and actions in their environment in order to get
the best resources for them. Consistency perspective of change is appropriate and suitable
for strategic quality change plan because it suggest to change everything according to the
requirement and to respond change effectively.
Kurt Lewin’s 3 step change model-
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It is one of the best and most effective models developed for comprehending
organizational change and suggest ways to respond in systematic manner (Hussain and et.al.,
2018). Kurt Lewin change model is consisting three different stages; unfreezing, changing and
refreezing. It is widely utilized by many companies to respond change and obtain desire
outcomes after it. It unfreeze current procedure and behaviour of management, make changes
organization needs and then practice and freeze new practices and action into day to day actions,
which is quite essential for TESCO to be competitive. This concept represents a quite east and
practice model for comprehending change procedure. It can be said that the procedure of change
entails developing perception that a change is required, then driving towards doing something
new, desired degree of behaviour and finally, solidifying that new nature or practice as norm.
Three stages of this model clearly define process of change within company and ways to manage
it effectively.
This model benefits company in term of making changes within its organizational
structure (Burnes and Bargal, 2017). It makes easy to implement plan and get workers ready to
work with new things that can enhance their performance and productivity level even better than
last few months. This model does not effort to decrease difficulty with opposition by considering
it head on. It just helps to solve issues and resolve complications.
Implementation procedure-
PHASE RESOURCES TOOLS SYSTEMS
Unfreezing When a structure and
resource has been in
workplace for while, routine
and habits have naturally
settled in. This phase
encompasses assuring
readiness of change, by
preparing and managing
company to comprehend
and accept criticality of
need for change which is
related to organizational
Communication
tools, monitoring
tools and other.
Change management
systems and IT
systems.
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structure. It requires Human
resource, strategic plans and
strategies as well.
Changing Once workers are ready to
except new organization
structure and work with it,
the overall procedure moves
at second phase that is
changing. After
understanding the needs for
change, employees and
leaders drive towards
performing well with new
change that is beneficial for
organization and everyone
who are working with them.
To get desire outcomes
organization can use varied
resources they communicate
with applicant. They can
conduct meeting.
Monitoring tools. Training and
development systems.
Refreezing By refreezing or freezing,
management can assure that
change can be implemented
at workplace. Employees
feedback and resistance
management as resources
are required.
Performance
management
tools.
TQM
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6- Implications of strategic quality change on TESCO from external perspective
Strategic quality change is aligned with aims and objectives of company needed to
enhance quality of their goods and services and enhance consumer’s satisfaction. This can be
effectively implemented in TESCO supermarket in order to enhance their performance level and
increase productivity than competitors. This procedure requires setting clear goals and
objectives, which is important for management. Strategic quality change implications are
beneficial for company as it help to improve and better performance of firm. It can aid operations
management department to deals with production and designing of items effectively. It can be
said that to enhance and improve quality management can use TQM system that can support
business procedures included in quality change procedure in effective manner. This procedure
require some key resources such as training and development systems, effective communication,
monitoring and evaluation stages that help to identify plan has been effectively implemented and
outcomes are gained.
Strategic quality change impact on workers, systems and functions influencing
performance within TESCO-
It is fact that strategic quality change directly impact performance of staff in positive
manner as it allow them to more focus on production and supply chain activities to assure work
quality. With this change and improvement, employees can make firm more able to provide
satisfactory work to buyers. According to this concept, each applicant must work effectively and
act accordant to their roles. Due to strategic quality change, people feel more pressure to focus
on each activity that satisfies customers. It can be said that this concept can affect current
systems and production process of company and enhance their productivity, customer’s
satisfaction and competitiveness in effective manner (Khan and Naeem, 2018). It can affect
entire functions of firm and thus improve every aspect of venture process positively. These
changes can also influence personal staff and managerial working within TESCO. Modification
can even create confusion in functional and operational procedure of supermarket, but it can
even change stability and clarity of varied relations and roles that can even create chaos.
It requires renegotiation and realignment of formal patterns of venture policies and
relationships. But strategic quality change can improve performance of firm and maximize their
productivity level despite instability in accountabilities and roles of management. It is useful and
helpful in creating connection between organizational performance and tactics, particularly in
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terms of its business quality. High degree of strategic quality is influencing business as it helps to
create potential of pursuing cost leadership tactic and differentiation with market where company
operates and offer their items. With all quality changes TESCO can grow rather than before and
gain competitive edge, which makes them able to reach at global level where potential buyer
seek to purchase products from its supermarket.
7- Quality culture in TESCO and effective quality culture to assure continuous monitoring and
progress
Quality culture is a set of team values that effectively guide how improvements are made
to every day working actions and consequent outputs (Nouaimeh and et.al., 2018). This concept
is accountable of each group to assure quality of his or her work. Emphasis is one assuring that
things are accomplishing at right time at right place. Developing quality culture at workplace is
quite beneficial and useful for TESCO, as it help to improve service and products quality and
assure consumers that they are purchasing the best items. In order to develop excellent quality
culture, company have to assure that core values are efficiently implemented and lived by all. It
can assure workers to have a clear comprehending of mission and their valuable contributions.
It can be said that TESCO have world class quality culture their management is highly
concentrate on quality of products and services in effective and systematic manner. It is a
particular aspect of organizational culture that is defined as social glue that aid to hold business
together. A culture of quality is one in which all the applicants in supermarket, not just quality
controllers but they all are accountable for quality. It provide several benefits to firm in term of
increasing productivity and profitability as well as consumer base even better than its
competitors, managing venture activities in same industry.
Embedding quality culture in TESCO-
In order to create and proposed quality culture in chosen company, management had to
follow few stages that are important and helpful for them in term of assuring appropriate
progress and monitoring.
Leadership emphasis-
Every product organization like TESCO wants to delight and satisfy their consumers with
a high quality items and many manufactures companies naturally concentrate on process better
improvements to reach quality aims, which is important for them (Dhelbi and et.al., 2018). With
the help of following all stages, management can effectively create culture of quality in
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workplace where they can assure progress and monitoring in systematic manner. Manager at this
phase need to demonstrate how to work with respect to quality and it must come from top. They
can do this thing by tracking quality metrics, making their metric visible and utilizing quality in
tradeoffs. Under this stage, management must measure outcomes in form of products that matters
a lot in context of creating quality culture.
Message credibility-
It is commonly utilised term to indicate how well recipients approve key message. It
described traits of a person and is often utilized to measure how credible sources are perceived.
Manager in Tesco Company can carefully select the right ways to communicate quality content
based on what resonates with their group. It may take certain experimentation to get correct.
Manager according to this phase communicate with their team members effectively by using
right communication tools to assure quality and progress of business. They must communicate
perspective to different external and internal stakeholders about item quality and see what lights
their team up. For example, manager can suggest applicants to conduct an interview which
makes them able to identify overall satisfaction level of buyers after purchasing groceries and
others goods from TESCO supermarket.
Peer involvement-
It can be said that team of workers in company can internalize quality when they begin
engage each other about it, manager can help encourage this by taking major steps such as by
creating rituals at design time (Burke and et.al., 2019). During design discussions, management
can help their production unit applicants to develop a routine to evaluate and examine quality
impact of different design options. During periodic statues meetings, manager can show its team
members the latest quality metrics and ask each applicant to make their own assessment of where
he or she stands. Furthermore, they can encourage pair programming that also drive towards
creating quality culture at workplace and help to monitor progress continuously.
Employee ownership and empowerment-
Along with above phases, it is also important for manger to follow as they can empower
its group to make effective quality decision and feel excellent ownership over outcomes. To do
this they need to consider following things such as recognizing quality initiatives create
competitors and construct learning chances that help in developing culture of quality and assure
continuous progress in TESCO supermarket sales and productivity. Manager should empower
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their workers to infuse QI into their day to day work by assuring they have essential awareness,
skills, support, knowledge and resources. It can be accomplished by incorporating quality culture
into orientation, including QI in performance appraisal and job description as well as providing
ongoing training chances.
Consumer focus-
Because this term is core tenet of quality, consumers focus must be incorporates into
values and vision of TESCO. Management should offered services and products that are
consumer driven and continuous assessment of external and internal buyers needs can be driven
improvement attempts to meet and exceed each buyer expectations as well as prevent them from
dissatisfaction. It is one of the most important phases of developing culture of quality because it
makes workers able to identify needs and expectation of customers and allow them to change
things in products accordingly.
Collaboration and team work-
To create a quality culture in company, management must encourage their workers to
communicate, collaborate and work together which is actually very essential and helpful action.
In TESCO with a culture of quality, groups have clearly defined performance expectations from
senior and collect routinely to brainstorm, implement QI projects, solve issues and share lessons
learned. When workers work in collaboration they can improve quality of products and delivery
then to consumers which help to satisfy buyer needs as well as expectations. It can also help to
measure progress and continuous monitoring each and every activity of team mates.
Continuous process improvement-
This process is never ending quest to improve procedure by determining casus of issues.
Continuous process improvements can help to assure quality in products and also aid to progress
business in market place. It includes making gradual improvements in everyday activities to
reduce redundancies and variations, improve quality of items and increase consumer’s
satisfaction. This concept includes lean and sig sigma approaches that help to improve quality of
things and cerate culture of quality at workplace in effective manner. Along with these two
operations management approaches, manager can use another one as well.
Monitoring implementation of strategic quality modification-
There are varied forms of approaches and methods are available in the world of business
that company can use to monitor strategic quality change implementation in effective manner.
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Organization could use TQM as operation management approach, which provide several benefits
to business in term of improving their quality and increasing operational efficiency even better.
Furthermore, TESCO can use Kaizen approach to monitor same thing in effective and systematic
manner.
8- Outcomes of strategic quality change and suggestion related to areas where improvement is
required to strategic quality change
As discussed above, strategic quality change has been done in TESCO Company in order
to increase their productivity, profit margin, sales and products quality as well. This change is
quite beneficial for supermarket in term of increasing its customer’s base and revenues rather
than before. Strategic quality change process of company is redefined to make sure effective and
efficient stages to assure quality maintenance throughout all procedure of firm before final item
is produced. This concept is useful to assist increase operations efficiency within supermarket as
achieved by reducing all waste full things. It can be said that strategic quality change provide
several benefits to company as it help company to better manage their accessible resources by
implementing programme of quality control and measure to make assure cost effectiveness and
to meet expanding buyers needs. Overall, results of strategic quality change are useful to TESCO
to get competitiveness and to reach at global level. After implementing this concept, it can be
analysed that organization can gain competitive advantages. As it allow firm to provide better
quality items to customers which they never find out in market. It helps to satisfy people and
retain them for longer period of time.
From above analysis, it has been summarized that operations management and quality
management provide a lot of benefits to TESCO as they help in achieving business objectives in
effective manner. Both concepts aid in increasing productivity level and profit margin of
company, which is quite beneficial for them in term of gaining competitive advantages and
maximizing revenues as well as market share. It has been indentified that political, social,
economic, environmental and technological factors affecting business plans and strategies and
drive management towards needs for strategic quality change that is really beneficial for growth
of business and its greater success.
Suggestions for improvement areas related to strategic quality change that aligns with
overall business objectives-
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Quality improvement within company is considered as systematic and formal method that
can use to analyse practice performance and attempts to enhance business performance in
effective manner. TESCO can improve their business activities and quality of items effectively,
when its management follow furthers recommendations, which are quite beneficial for them.
 It is highly suggested that firm should implement a balance scorecard to make assure that
their each task and practice as well as department either functional or operational of
company has achieved considerable improvement, which turn into providing better
quality to consumers. It is one of the main objectives of supermarket through which they
can reach at international level. Balance score card is one of the best strategic planning
tools of companies that aligned directly with business actions to tactic and vision of firm
(Debnath and et.al., 2018). It can be said that this tool is appropriately suitable to improve
external and internal communications, successful monitoring and measuring of
organizational practice and enhance coordination against their strategic aims.
 Balance sore card gives right structure to company as it provides performance
measurement to help manager that must be effectively done and measured. It makes
management and business executives able to successfully execute their venture tactics.
 Furthermore, there are several ways accessible in the world of business that TESCO and
its management can consider and use to strategic quality change that help to achieve its
aims and set objectives in systematic manner. Before improving quality of products and
implementing strategic quality change plan at workplace, manager must define
consumer’s demands and needs that are possible when they hire skilled applicants who
are able to conduct a detailed research. With the help of market investigation and analysis
workers can define what people wants and then make plan to make change within
procedure and products. While recreating and implementing quality change process in
production system, the buyers demand needs should be taken into account. Overall
concept will be restructured in a way that it gives value to customers, which makes them
capable to revisit supermarket again.
 TESCO management should improve their supply chain process to assure that quality
items will be delivered to target market. It is one of the main areas where improvement to
strategic quality change is require and aligned with its objectives. Improvement in supply
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chain activities is very important as it help firm to assure obtaining better quality items
from suppliers, which workers can provide or sell to buyers who visit supermarket daily.
 To improve quality, organization must create a right procedure and policy that guide
workers to avoid duplicate work as it help to improve work quality and reduce causes of
mistakes. By following overall process, employees can improve quality and delivery
better items to consumers that drive other people towards purchasing.
 Organizational culture is another area of improvement that aligned with organizational
objective and aims. TESCO should build an inclusive culture at workplace that
emphasises quality improvement. They must establish workplace culture that stresses
quality improvement is better options to keep quality administration at forefront of
workers minds. One particular tactic to reinforce this culture is to reward and appraise
workers for illustrating a strong commitment to quality. When organizational culture is
positive, applicants like to work with company for long and it will encourage them to
work even better than before with proper quality standards.
 In order to improve quality, management should build a team who can do this thing in
effective manner for which effective training programme is required. Outstanding and
excellent quality management begins with better designed training plan. Employees
should be introduced to importance of quality improvement and management during their
initial employee training. In addition, adherence to quality standards must be stressed
while ongoing training and whenever new procedure are introduced in front of workers
existing and new.
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REFERENCES
Book and Journals
Abbas, J., 2020. Impact of total quality management on corporate green performance through the
mediating role of corporate social responsibility. Journal of Cleaner Production. 242.
p.118458.
Awadari, A.C. and Kanwal, S., 2019. Employee participation in organizational change: A case of
Tesco PLC. International Journal of Financial, Accounting, and Management. 1(2).
pp.91-99.
Burke, E and et.al., 2019. The effects of peer support on empowerment, self-efficacy, and
internalized stigma: A narrative synthesis and meta-analysis. Stigma and health. 4(3).
p.337.
Burnes, B. and Bargal, D., 2017. Kurt Lewin: 70 years on. Journal of Change Management.
17(2). pp.91-100.
Debnath, A and et.al., 2018. Measuring corporate social responsibility based on fuzzy analytic
networking process-based balance scorecard model. International Journal of Information
Technology & Decision Making. 17(04). pp.1203-1235.
Dhelbi, J.W and et.al., 2018. Quality Culture Adaptation Criteria for Construction
Organization. Asian Journal of Quality of Life. 3(14). pp.13-21.
Felderhoff, C and et.al., 2020. Beef quality preferences: factors driving consumer
satisfaction. Foods. 9(3). p.289.
Haseeb, M., Wattanapongphasuk, S. and Jermsittiparsert, K., 2019. Financial Development,
Market Freedom, Political Stability, Economic Growth and C [O. sub. 2] Emissions: An
Unexplored Nexus in ASEAN Countries. Contemporary Economics. 13(3). pp.363-375.
Horváth, C. and Adıgüzel, F., 2018. Shopping enjoyment to the extreme: Hedonic shopping
motivations and compulsive buying in developed and emerging markets. Journal of
Business Research. 86. pp.300-310.
Hussain, S.T and et.al., 2018. Kurt Lewin's change model: A critical review of the role of
leadership and employee involvement in organizational change. Journal of Innovation &
Knowledge. 3(3). pp.123-127.
Islam, R and et.al., 2017. Effects of minimum wage rate towards the unemployment rate. Journal
of Applied Economic Sciences. 12(1). pp.207-222.
Khan, B.A. and Naeem, H., 2018. The impact of strategic quality orientation on innovation
capabilities and sustainable business growth. International Journal of Quality &
Reliability Management.
Liu, J., 2019, February. Initial Leading Advantages in Firm Competition: A Co-evolutionary
Perspective. In 2019 4th International Conference on Financial Innovation and
Economic Development (ICFIED 2019). Atlantis Press.
Machado, C.G and et.al., 2017. Framing maturity based on sustainable operations management
principles. International Journal of Production Economics. 190. pp.3-21.
McAdam, R., Miller, K. and McSorley, C., 2019. Towards a contingency theory perspective of
quality management in enabling strategic alignment. International Journal of Production
Economics. 207. pp.195-209.
Nguyen, M.H., Phan, A.C. and Matsui, Y., 2018. Contribution of quality management practices
to sustainability performance of Vietnamese firms. Sustainability. 10(2). p.375.
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Nouaimeh, N and et.al., 2018. Measuring and improving food safety culture in a large catering
company: a case study. Worldwide Hospitality and Tourism Themes.
Reid, R.D. and Sanders, N.R., 2019. Operations management: an integrated approach. John
Wiley & Sons.
Stracke, C.M., 2017, April. Open education and learning quality: The need for changing
strategies and learning experiences. In 2017 IEEE Global Engineering Education
Conference (EDUCON) (pp. 1049-1053). IEEE.
Termeer, C.J., Dewulf, A. and Biesbroek, G.R., 2017. Transformational change: governance
interventions for climate change adaptation from a continuous change
perspective. Journal of Environmental Planning and Management. 60(4). pp.558-576.
Wilcock, A.E. and Boys, K.A., 2017. Improving quality management: ISO 9001 benefits for
agrifood firms. Journal of Agribusiness in Developing and Emerging Economies.
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