Strategic Quality and Systems Management

Strategic Quality and Systems
Management
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Table of Contents
1- EXECUTIVE SUMMARY.........................................................................................................3
2- Introduction of TESCO and current quality management systems within company.........4
3- Importance of operations and quality management to achieve TESCO business objectives
................................................................................................................................................4
4- Evaluating success of quality and operations management procedure in achieving TESCO
strategic management objectives............................................................................................6
5- Need for strategic quality change, factors that drives need for strategic quality change,
resource implications and SQC plan......................................................................................6
6- Implications of strategic quality change on TESCO from external perspective..............12
7- Quality culture in TESCO and effective quality culture to assure continuous monitoring
and progress..........................................................................................................................13
8- Outcomes of strategic quality change and suggestion related to areas where improvement is
required to strategic quality change......................................................................................16
REFERENCES..............................................................................................................................19
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1- EXECUTIVE SUMMARY
System and Quality management are the key elements of business growth and success
(McAdam, Miller and McSorley, 2019). Quality management is defined as act of overseeing all
tasks and activities required to maintain a desired degree of excellence. While system
management refer to centralize administration of information technology in a company. Both
components are playing vital role in increasing productivity and improving performance of firms
in effective manner. The current assignment will be based on TESCO, which falls under list of
leading retailers in the UK. This study will explore the significance of operations and quality
management in context of achieving organizational objectives and will also evaluate success of
current operations management as well as quality management procedure in achieving
organizational strategic management objectives. Furthermore, this report will explain need for
strategic quality change and factors that drive this. It will define resource implications for not
responding to these changes, plan for strategic quality change and its implementation to enhance
organizational activities. It can be said that to make plan successful organization will be used
systems, tools and resources that will support business procedures included in quality change
process.
Moreover, this assignment will clearly evaluate wider implications of strategic quality
change on TESCO from external perspectives that can impact on systems, workers and functions
performance. It will define quality culture in company and outcomes of strategic quality change
process then suggestions for further improvement aligns with organizational objectives. With the
help of considering appropriate recommendations TESCO effectively improve areas to strategic
quality change.
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2- Introduction of TESCO and current quality management systems within company
TESCO Plc is one of the most popular and leading British international general
merchandise and groceries provider retailers (Awadari and Kanwal, 2019.). As a leading retailer,
they work with over than 400,000 workers who are able to serve millions of consumers every
week in ethical manner. It is a famous United Kingdom supermarket chain that recently operates
in more than 11 varied nations, becoming one of the world’s biggest retailers. Organization
manages their range of operations functions in effective manner by using the best organizational
structure for. Supermarket has hierarchical structure where many workers within different
departments work and act to gain competitive benefits. Each applicant wants to provide excellent
services and quality products to its consumers, for which they use varied tools and suitable
quality management systems.
TESCO to manage the quality of their goods and satisfy target market used total quality
management system within its organizational structure (Abbas, 2020). They utilized TQM to
improve their quality of every service and item it caters to millions of buyers across UK.
Through this technique management were capable to achieve higher and greater consumers
satisfactions because output were error and manage free on big scale and all these things was not
possible without using TQM as quality management system.
3- Importance of operations and quality management to achieve TESCO business objectives
Objectives of TESCO are as follows-
 To increase sales and with doing so maximize profitability.
 The second objective of company is to make shopping cheaper for consumers.
 To gain competitive advantages by providing healthy eating items
 Fourth objective of TESCO is to satisfy buyers with better quality management practices
and meeting the needs of target market.
Significance of quality and operations management-
TESCO and its management are focusing on satisfying people and providing better
shopping experience to them. They also concentrate on improving performance and procedures
of supermarkets that can aid to produce quality items. For these things, operations management
activities and quality management practices can apply for production department, quality
function, information system, procurement and other departments as well.
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Operations management can be defined as administration of organizational practices to
create highest level of efficiency possible within a company (Reid and Sanders, 2019). It play
vital role in TESCO by planning, controlling and measuring overall procedure related to
manufacturing and supplying goods. It is important in firm because operations management aid
effectively manage, control and supervise items, services and workers. Operations management
help to achieve set objectives of company by assuring that each applicant know his or her roles
within supermarket, which makes them able to accomplish day to day activities on timely
manner which turn into increasing productivity and profit margin. Quality management is
important within TESCO as they play role to reduce water and unnecessary things in production
process and help to increase operational efficiency even better.
Quality management includes identification of a quality policy, developing and
implementing quality planning and assurance and quality improvement (Nguyen, Phan and
Matsui, 2018). Along with operations management, this element is also important for TESCO in
term of achieving its above objectives and providing desire outcomes. It helps to assure high
quality grocery and other products and services by reducing defects and incorporating continuous
changes and further improvements in production and other systems. When manager and leader in
supermarket follow the principles that relate to both terms it can help them to increase efficiency
and reduce waste. TESCO objective is to increase profitability and gain competitive edge that
can be possible when management follows overall principles of quality and operations
management as it shows the path to achieve above established objectives in systematic manner.
It can be said that quality and operations management procedures help companies to
effectively establish their tactics to achieve set aim, vision and objectives (Machado and et.al.,
2017). It aid supermarket in varied ways to add values to add extra values for manufacturing and
other procedures that can aid firm to be more productive in retail sector and maximize high
market share than its competitors like ASDA, Aldi and Sainsbury. Quality and operations
management help to higher productivity and increase profit margin of firm by delivering quality
items to consumers that aid to provide appropriate satisfaction to them. Both management can
aid a company achieve greater consistency in activities and tasks that are included in
manufacture and supply chain of fresh food items.
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4- Evaluating success of quality and operations management procedure in achieving TESCO
strategic management objectives
Current operations management and quality management procedure in TESCO provide
several benefits to business (Wilcock and Boys, 2017). It helps to achieve strategic management
objectives in effective manner by working and considering quality points. For example, the first
point that relate to quality of products freshness. Operations and quality manager must assure
that each item collect from supply chain needs to be fresh and organic that actually many
customers wants in market to make their live healthy and well. Every person needs to purchase
fresh food items from grocery stores or supermarket, it consider as main attraction point. This
point helps to achieve supermarket business objectives in term of increasing consumer base and
profit margin more than other companies.
Organizational objectives Quality points
Retain consumers and gain
attention of new buyers
Fresh food and other products
Increase consumers base and
profitability
Select correct supply network
Provide organic food products Gather products from farmers
who grow items without using
chemical
Another point, management can recognize to achieve their objective that related to
quality is supply network. They should choose the right supply network, which allow
management to delivery grocery products to each buyer on time without making any mistakes
and compromise on quality. Quality and operations management get success in firm by achieving
their objectives. They should collect items from good farmers who are not using any chemicals
to grow vegetable and fruits faster.
5- Need for strategic quality change, factors that drives need for strategic quality change,
resource implications and SQC plan
Needs for SQC-
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