Performance Management Strategies for KPMG

This assignment focuses on performance management strategies for KPMG, highlighting the significance of effective capacity management and operational management. It identifies two adjustments that impact capacity management, including IT department changes, which can be both negative and positive. The assignment also suggests ways to improve performance management, such as setting goals and objectives, and using transactional leadership styles. It concludes by emphasizing the importance of employee motivation towards achieving business priorities.

MANAGEMENT
AND
OPERATION

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY ..................................................................................................................................1
Reviewing the department and the role in operation..................................................................1
Background of management team...............................................................................................2
Strength and weakness of management team at KPMG.............................................................2
Roles and duties of management team at KPMG.......................................................................3
Practical implication of theoretical concept at KPMG...............................................................3
Leadership style of the manager of KPMG.................................................................................5
The types of transformation process in KPMG...........................................................................5
Impact of two adjustment in capacity management....................................................................6
Suggestions for operation management......................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Operation management is an area of management which concerned with designing and
controlling on production. It is the administration of business practices that create highest level
of efficiency within the organisation. This involves planning, organizing, managing, controlling
and supervising the production and manufacturing process. The main services which are
provided by company are such as financial, tax advices, management, legal, risk management,
consultation, assurance and so on. Study lays emphasis on the department and role in operation
management with background of management team. Report will covers by the strength and
weakness of management team at company. It will shows the roles and duties of management
team and practical implication of the theoretical concept in company. Study will cover the
leadership style of manager and types of transformation process at company. It will also
highlighted by the impact of two adjustment in capacity management and also suggestions for
operation management.
MAIN BODY
Introduction of KPMG
KPMG is the professional services delivering the firm. This international professional
services provider. The main services of company such as the financial, tax advice, consultation,
management and assurance and risk management. It headquarter is located at the Netherlander.
Reviewing the department and the role in operation.
HR Management team of KPMG sets the purpose of elaborating the report in a better
ways. Team is contributing in the operation management of the all over business. This is involve
in the multiple areas such as technology, financial advise, legal consultation and management
etc. the roles of HR leaders in different situation are as follows:
HR leaders is an action of leading employees to achieve goals. It plays an important role
organisation to improve employees performance and productivity (Anderson and et.al., 2018).
 HR manager is responsible for collecting the date and also motivate to their employees in
positive ways.
 Building morale of employees involve everyone together to work towards a common
goals.
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 HR Leaders have responsibility to guide their followers in right manner because it is
important to define their role in the work process and provide with the tools and
techniques.
Those are roles and responsibilities of leaders in operation management. These are very
important and valuable for the company to achieve goals and objective and also handle any
situation at organisation.
Background of management team.
The management team is the group of individual that operates at higher level of an
organisation. They manage their own responsibilities at organisation and also maintain key
functions of KPMG. They are also responsible for putting together the business strategy and
ensuring various business objectives. Management team is working under the supervision with
other leadership group. In that include developing global strategy and drive alignment of firm,
function and sectors. Their management team is effective and also able to handle each employees
at same time of work (Boyle, 2016). The main purpose of KPMG to provide the facilities to
national and international clients and enhances the use of name and brand. Their management
team is hired the eligible and skill able candidates for team work and also for growth.
Strength and weakness of management team at KPMG.
The management team effectively handle all the situations at organisation but they have
their own strength and weakness which are support for take any type of situation. Strength and
weakness of management team are as follows:
Strength Weakness
 It management team have strength to
involved in conducting extensive
researchers.
 Management team have abilities to
mentoring and controlling to employees
for better result of work.
 Strength is to focus and well rounded
manage their business.
 strength of competitive advantage.
 It have weakness which is lack of
capabilities.
 Gap in competitive advantage is also
weakness of management team.
 There has the lack of strategic
foundation.
 Less customers focused is weakness of
management team of KPMG.
 It have weakness is to misuse of power,
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 They are always think in innovative
aspects.
internal conflicts.
 Their lots of change and employees feel
unsure of the current situation.
Roles and duties of management team at KPMG.
There are various roles and responsibilities of management team and they are plays all in
effective manner. The core responsibility of management team is evident that management teams
are expected to bring the best out of peoples. The roles and responsibilities are as follows:
 management team have duty to consult to execute process of transforming, measurable
improved operational management performance.
 Lead and deliver large and complex clients engagement to identify, design and
implement creatively in the business for its growth and meet their objectives.
 They have duty to provide the excellent services to client by evaluate key issues, needs
and wants of customers (Hasegawa, 2017).
 Perform their effective and valuable project management activities including
development and management of work plan, schedule, project budget, advices of tax to
clients and also risk management.
 They have responsibility to motivate peoples and employees by organizing incentive
program.
 Management team have need to identify the brightest working and corporate structure of
KPMG by providing effective opportunity.
 They have to highly ensure about innovative and supportive towards others and create
scope for each and every employees who are working in KPMG.
These are the roles and duties of management team in company. With the help of this,
they are able to work in effective manner by utilizing human resource of organisation.
Practical implication of theoretical concept at KPMG.
The performance management system is very important aspects of company to provide
the specific knowledge and information related to work (White, 2016). With the help of
performance management, manager is able to know about growth and performance of
employees. Performance management is the process of creating a work environment or setting
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peoples who are not able to do work in effective manner. It is the ongoing process of
communication between a employees and manager. The performance management system has
some elements which are support to leaders and manager to evaluate the performance of
employees such as plan, act, monitor and review. Managing employees performance are as
follows:
 It is overseeing performance and providing the feedbacks to clients and focus on annual
performance review.
 The planning process is important aspects which consider plan of work and its process.
Like assign job role or task, uses of resources etc.
 Action is the next step which is concerns the effective and valuable strategies which are
help to do work. Like resources and tools are use.
 Monitor is very important part of the organisation. In this manager are monitor
performance of employees (Step of performance management, 2017).
Those are steps of performance management which has help to manage performance of
employees for growth and develop highly positive culture of employees.
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Illustration 1: performance
management
(source: Step of performance
management, 2017)

Leadership style of the manager of KPMG.
Leaders and manager are very important aspects of organisation which help to handle all
the thinks at organisation. They make plan, strategies, give motivation to employees and so on.
There have leadership style for manager which is support to manager to give better result of
work are as follows:
Transactional leadership theory
Transactional leadership style is known as the managerial leadership, this leadership style
is executive relies on rewards and punishments as per the performance of employees. This theory
is based on self motivated peoples they are work in structured form (Karadag, 2015). This is
beneficial for the employees to providing important values of work. This theory have some
advantage and disadvantage are as follows:
Advantage Disadvantage
 This help to give motivation to
employees.
 It is effective and valuable for achieve
goals and objectives of firm.
 It is effective for increase in production
and cutting down costs.
 This theory doesn't encourage
creativity.
 Disadvantage is its provide practice of
task to employees, along with the
polices and principles.
The types of transformation process in KPMG.
The business has process to transformed work into a value added products for the
customers by addressed the needs of effective planning and changes in management strategies.
Transformation process
It is process of individual and group activities that are take one or more inputs transforms
and adds values for employees and provide best or better outputs to customers (Reid and
Sanders, 2015). The transformation process includes:
 Changes in physical characteristic of material
 Changes in the location of material
 Changes in ownership of material
 Storage of material, information and customers.
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This has four types of transformation are as follows:
 Manufacture is the physical creation
 Transport is the movement of material and customers
 Supply is change in ownership of goods
 Services is the treatment of customers.
Impact of two adjustment in capacity management.
Effective and strong capacity management, is help to effectively designed capacity and
performance modelling through analysis the issues of capacity management. Capacity
management is refers to the act of ensuring a business and also maximizes its potential activities
and production outputs. It is also means calculating the proportion of special capacity. Capacity
management is very important for the KPMG because employees have enough capacity to work
and give their efforts as per requirements (Katano and Tamura, 2017). There are two adjustments
are impact to capacity management are as follows:
 IT department changes, it is biggest problem which is faced by the company. This impact
to capacity management is negative and also in positive manner. In that having the serves
issues and also has too much wastage of resources. In that adopting proper capacity
management are help to done in effective and valuable manner.
 In that capacity management is enable to manage demand according to business
priorities.
Suggestions for operation management.
In order to improve operation management process of KPMG, leaders and manager have
to make the effective and valuable strategies for work. With the help of this, employees are
motivated towards the work. There is suggestions for improve capacity management for offers
and make customers strategies and growth, innovation, product engineering, strategies sourcing
and so on. For further improvement, they are make sets and explain their goals and objectives to
their employees. With the help of this, they are able to done process in effective manner.
Transactional leadership style help to manager to self motivate the employees towards achieve
goals and objectives of firm.
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REFERENCES
Books and journals
Anderson and et.al., 2018. An introduction to management science: quantitative approach.
Cengage learning.
Boyle, W. B., 2016. Electronic system with data management mechanism and method of
operation thereof.
Hasegawa, H., 2017. Operation management device, operation management method.
Karadag, H., 2015. Financial management challenges in small and medium-sized enterprises: A
strategic management approach. EMAJ: Emerging Markets Journal.5(1). pp.26-40.
Katano, S. and Tamura, N., 2017.Operation management device, operation management
method, and recording medium.
Reid, R. D. and Sanders, N. R., 2015. Operations Management, Binder Ready Version: An
Integrated Approach. John Wiley & Sons.
White, P. R., 2016. Public transport: its planning, management and operation. Routledge.
ONLINE
Step of performance management. 2017. [Online]. Available through:
<https://www.thebalancecareers.com/performance-management-1918226>
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