Process Improvement and Workplace Health

This assignment delves into the relationship between business process management (BPM) and workplace health. It examines how applying BPM principles, such as continuous improvement and standardization, can enhance workplace safety, reduce stress, and foster a healthier work environment. The analysis considers various aspects of workplace health, including physical well-being, mental health, and social interactions, and investigates how process optimization techniques can contribute to their improvement.

MANAGING BUSINESS ACTIVITIES TO
ACHIEVE RESULTS

Table of Contents
Introduction .........................................................................................................................................3
Task 1....................................................................................................................................................3
1.1 Organizational chart to reflect major positions..........................................................................3
1.2 Key aims, objectives and mission of ABC along with process map for any one function........4
1.3 Evaluation of element to build quality gateway that focuses on output of process...................5
Task 2....................................................................................................................................................6
2.1 Designing a plan to promote goals and objectives for ABC Company.....................................6
2.2 Recommendation relating to alignment of people and other resources using SMART
objectives ........................................................................................................................................6
2.3 Executing appropriate systems to achieve objective for meeting organizational standards of
quality..............................................................................................................................................7
Task3 ....................................................................................................................................................8
3.1 Design systems to manage and monitor quality standards specified with reference to ABC
Company..........................................................................................................................................8
3.2 Demonstrate a quality culture to ensure continuous monitoring, evaluation and development 9
of the process for ABC company.....................................................................................................9
3.3 Recommend improvements which align with the organization's objectives as well as goals
and which result in improvements...................................................................................................9
3.4 Report on wider implications of proposed changes within ABC Company............................10
Task 4..................................................................................................................................................10
4.1 Plan to carry out risk assessments as required by legislation, regulation and organisational
requirements ensuring appropriate action is taken for ABC Company-........................................10
4.2 Demonstrate health and safety regulations and legislation applicable in specific work
situations are correctly and effectively applied..............................................................................11
4.3 Plan made to carry out a systematic review of organizational health and safety policies and
procedures in order to ensure they are effective and compliant-...................................................12
4.4 Plan to carry out practical application of health and safety policies and procedures in the
workplace for ABC Company........................................................................................................12
Conclusion .........................................................................................................................................13
References .........................................................................................................................................14
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Introduction
It is essential for the organizations to consider quality aspects so that better outcomes can be
acquired with adequate performance aspects (Groocock, 2000). The present research study has been
made on ABC Company which is facing problems related to poor management, inadequate
leadership and worst deficits of the company. The problems have led to reduction of thousands of
jobs, close services and delay operations. Thus, in such context the study has been describing new
organizational structure and cultural aspects of ABC Company and along with that interrelationship
of structure and cultural aspects are also discussed in the present study.
Further, a plan has been developed to promote goals and objectives on the basis of SMART
objectives of the organization. The process of monitoring and controlling is also discussed in the
subsequent study as per the quality standards and benchmarks determined. Changes are essential for
every business entity; thus ABC Company will also be implementing several changes in the
organization for overcoming with all such problems. Apart from this, researcher has also discussed
risk assessment process along with health and safety regulations requisite at the workplace.
Task 1
1.1 Organizational chart to reflect major positions
According to organizational structure, there are various departments at ABC Company that
performs numerous activities as per organizational operations. All the services and departments of
the organization are integrated to each other and all have different work processes. Hence, in such
context, it is essential for ABC Company to produce suitable aims and objectives so that to make
the job roles more comprehensive with others (Lu, Sadiq and Governatori, 2009). Each and every
department of ABC Company is entitled to fulfill various operations and according to that, work
conditions should be determined. Sales, marketing, human resource management and financial
departments are chiefly operating business in diverse areas and which helps ABC Company to reach
towards the aims and objectives through specific methods. Each and every department of the
organization is essential in playing diverse roles because they have direct impact on performance
and productivity level of the organization (Village, Salustri and Neumann, 2016). Human Resource Management: The major department of ABC Company is HR
department which performs all the crucial work processes in diverse areas (Sallis, 2014).
Productivity and competency level of the organization has been increased because of HR
department and their contribution in organizational aims and objectives. The department is
also entitled in managing all the job roles; hence this augments financial capability of
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ABC Company. Finance Management: Finance department of ABC Company manages all the tasks and
activities since the department allocates finance to each and every sphere. At the same
time, without financial assistance, ABC Company is unable to manage organizational
work practices; hence there should be prominent arrangement for financial aspects. With
the help of financial aspects, ABC Company is able to allocate the resources in optimum
manner and this also increases investment capability of the business entity. Finance
department performs the activities related to cash receipts and cash outflow (Wei, Chien
and Wang, 2012).
 Sales and Marketing management: ABC Company needs to manage the work processes
for the sole purpose of enhancing sales ratio of the company; therefore marketing
department of the company is considered as effective due to its contribution in company's
revenue and profitability. Marketing department develops strategies for the business and
according to such strategies, ABC Company promotes products and services they have in
the product category (Ritter, Wilkinson and Johnston, 2004).
The above chart is showing that all the major departments of ABC Company are interrelated
to each other. The chart is stating that all the departments aids in conducting operations in effectual
manner as per the objectives and requisites.
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1.2 Key aims, objectives and mission of ABC along with process map for any one function
ABC Company has been working with the main aim of recruiting talented candidates for the
clients. The company suggests efficient candidates to the clients because the main purpose states
that ABC Company should emphasize only on quality procedures and systems. ABC Company
emphasizes on developing prominent relationships with the clients and for that chief emphasis is
given towards only on proper selection of candidates (North and Macal, 2007). This helps the
company to retain all the potential clients; moreover it is also useful in terms of bringing potential
talent for company's specific job roles. Further, ABC Company seems to emphasize on ethical and
legal aspects under which all the practices of the management are managed as per the legal and
authentic framework (Lu, Sadiq and Governatori, 2009).
Prior recruiting any of the clients, ABC Company ensures to complete all the legal
formalities and documentation so that talented work force can be selected. This also aids in
collecting evidence about the skills and qualifications of each and every candidate. Moreover, with
the help of better relationships with the clients, long term growth and sustainability can be acquired.
All the clients of ABC Company are retained for longer time span because the processes are able to
generate better outputs (Groocock, 2000). Moreover, apart from this, quality aspects are also
considered where in suitable candidates are recruited on the basis of company's specific standards.
ABC Company always acquires full information from the clients regarding the qualifications they
want in candidates; hence on that basis, the company selects potential talent. All the quality
standards have been maintained; hence this aids ABC Company to acquire long term sustainability
and more growth aspects.
The process map is showing that ABC Company manages all the work aspects as per the
aims and objectives. With the help of this process map, employees are able to conduct all their roles
and responsibilities in appropriate manner.
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1.3 Evaluation of element to build quality gateway that focuses on output of process
Every company is required to consider quality gateway for the purpose of deriving better
outputs from employees efforts. Similarly, ABC Company emphasizes on better recruitment
procedure where in skilled and efficient talent are recruited so that they can work in client's
company for specific job roles (Cowan and Anthony, 2008). It is an apparent fact that employees
always produces the best outcomes in the case when they are adequately directed towards
organizational quality procedures. In the below mentioned section, essential terms of new
recruitment procedure are mentioned. Quality methods and tools should be used so that capability
of organization can be enhanced and this is also useful in terms of building better relationships with
the clients. Hence, the use of database helps the company to emphasize on appropriate selection of
clients (Kannan and Tan, 2009).
This is useful in terms of fulfilling vacant position of the organization. With the help of
suitable database, it is crucial for ABC Company to include only authentic and reliable information
about the candidates that have applied for the job. In order to fulfill the vacant positions, it is
essential for ABC Company to advertise the job positions through several recruitment agencies and
campaigns (Goetzel and et.al., 2008). Clients of subsequent company prefers to recruit those
candidates who are able to manage the work processes in effective manner and who have the ability
to contribute in organizational goals and success aspects. ABC Company is required to successfully
place the candidates in specific job roles so that requirements of clients can be met. Hence, the
issues prevailing in the organization related to ineffective management and improper leadership
could be resolved through focusing on all the quality gateways.
Task 2
2.1 Designing a plan to promote goals and objectives for ABC Company
From the case approach, it has been evaluated that ABC Company is emphasizing on new
recruitment procedure so that organizational issues and problems can be minimized. New plan has
been formulated for the purpose of bringing efficient people in the organization so that all the issues
can be resolved (Continuous Process Improvement, 2013). This will also change entire environment
of the organization; hence due concern will be given to the specific plan. Objectives for the new
plan are mentioned in the below section:
 To make changes in leadership aspects of the organization for better management.
 To manage all the work processes in adequate manner so that better services can be
delivered to the clients (Jeston and Nelis, 2014).
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 To facilitate good working environment in the organization so that roles and responsibilities
can be clearly communicated.
Hence, in such respect it is vital for the organizational leaders to change the way of
managing varied situations so that goals and objectives can be acquired. Leaders of ABC Company
must have the ability to influence organizational people towards better productivity and for that,
there should be suitable changes in style of leadership. The management should also make sure that
prominent culture is followed so that employees can bring valuable suggestions to the management
regarding creativity and innovation (Arlbjørn, 2011). All the operations and functions of ABC
Company should be well managed since that has direct impact on organizational performance,
productivity and competency aspects. It is also essential for the senior management to motivate and
encourage the staff members so that they can play all their roles and responsibilities in prominent
way. Further, there should be suitable way of doing the work so that operational issues and
employee conflicts can be reduced. Henceforth, there should be suitable work environment for the
employees so that they can promote goals and objectives in efficient manner (Goetzel and et.al.,
2008).
2.2 Recommendation relating to alignment of people and other resources using SMART objectives
ABC Company has formulated SMART objectives so that resources can be used in proper
manner; moreover this helps in aligning all organizational people towards goal achievement
procedure.
 Specific: Objectives of ABC Company are specific and this helps all the employees to
consider organizational standards while managing new work processes (Bajec and Krisper,
2005). The issues prevailing in the company could be resolved prominently if the
management will emphasize on suitable recruitment services to the clients. Therefore,
considering this, leaders and managers of different departments must accentuate on diverse
style of leadership as per the requirements.
 Measurable: Short term aims can be determined so that top management of ABC Company
could reduce the impacts of operational issues. Similarly, the management should also
emphasize on long term targets and for that measurable goals should be developed. ABC
Company can measure the ability aspects on the basis of determining all the past records and
this can also assist in setting objectives for further achievements. Hence, measurable
objectives are the base through which ABC Company is able to survive in long term market
place.
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 Achievable: In every situation, leader should adopt different leading style so that the main
aim of the plan can be fulfilled (Bell and et. al., 2005). All the employees should be
provided with equal roles and responsibilities so that their interest level can be maintained in
ABC Company.
 Realistic: In organizational decision making process, ABC Company must involve all the
work forces so that necessary improvements and changes could be made to enhance.
Standard changes should be brought into the work processes so that quality of services can
be improved (Chrisman, Chua and Sharma, 2015).
 Time based: It is essential for ABC Company to specify the time limit so that so that all the
activities can be completed within the time frame. Time limit keeps all the activities in line
and it also aids in achieving only realistic targets and goals. Thus, determining suitable time
limit could assist ABC Company to get sustainability opportunities on higher extent.
2.3 Executing appropriate systems to achieve objective for meeting organizational standards of
quality
ABC Company is required to frame numerous strategies so that concerned issues with the
management can be resolved. In the below mentioned section, varied strategies are discussed that
could assist ABC Company to meet quality standards while performing diverse roles and practices: Formulation of budgets: Employees of ABC Company should conduct all the processes
as per the budgetary aspects so that value of resource allocation can be enhanced
(Besterfield and et.al., 2011). It is essential for the management to conduct all the practices
as per resource capability. Quality management: ABC Company needs to consider quality aspects so that existing
performance of the company can be improved. Similarly, tools like Six Sigma and Total
Quality Management can be adopted for ensuring quality standards. Direct communication: There should be direct communication between top management
and employees as that will assist ABC Company to maintain the flow of information from
one department to another (Botha and Solms, 2014).
 Appropriate use of technology: Employees of ABC Company should use technological
aspects in appropriate manner so that all the practices of the organization can be managed.
The candidates must have the ability to deal with technological facets because that will
assist in managing all the practices in effectual manner.
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Task3
3.1 Design systems to manage and monitor quality standards specified with reference to ABC
Company
It is imperative for ABC Company to manage and monitor quality systems so that the
defined aims and objectives can be fulfilled. Since, quality is the most prominent aspect that needs
to be managed in the organization; therefore the below mentioned systems could be adopted: Total Quality Management: Organizations using TQM system ensures that improvements
are made in all the practices for the purpose of encouraging the quality of services. This
approach encourages the employees to strive for zero defects and to accelerate the
efficiency of products (Approaches to Quality Improvement, n.d). The concept of TQM
aids the management to emphasize on long term and continuous improvement aspects; thus
as a result quality outputs will be acquired by the business entity. Six sigma: Six Sigma is the concept which determines several standards and that needs to
be fulfilled for the purpose of maintaining and improving quality processes. The process is
highly suitable since it minimizes defects from business processes of ABC Company.
 ISO 9000: In order to set the standards of services, several approaches regarding quality
can be implemented in the business practices (Chrisman, Chua and Sharma, 2015).
Henceforth, in such context, ABC Company can implement the dimensions of ISO 9000
and 9001 in which the firm is restricted to indulge in any type of fraudulent activities.
Therefore, ABC Company has to include only legal and ethical work processes so that
organizational work standard can be maintained.
According to the above mentioned tools and techniques, it is essential for ABC to monitor
and control all the organizational practices so that deviations and issues can be found out
(Besterfield and et.al., 2011). Similarly, with the help of such tools, quality outputs will be derived
through all organizational practices.
3.2 Demonstrate a quality culture to ensure continuous monitoring, evaluation and development
of the process for ABC company
ABC Company needs to emphasize on quality aspects and for that there should be quality
culture in the organization. All the tasks and activities should be monitored and compared on the
basis of defined standards (Cowan and Anthony, 2008). As per the quality culture aspect, ABC
Company should facilitate monitoring, evaluating and development dimensions so that business
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standards can be augmented. Henceforth, in such respect employees are required to be involved in
organizational processes so that they can monitor all the activities regarding specific areas. All the
employees should participate in organizational processes so that total quality dimensions can be
maintained.
For the purpose of improving customer service, ABC Company should emphasize on better
customer service as that will also assist the company to retain clients for longer time span (Edwards,
1996). Hence, in such respect employees of ABC Company should get training in all the areas so
that success aspects can be encouraged. Further, feedback can be acquired from the customers and
on that basis modifications can be executed in existing practices and activities. Employees are also
required to consider the quality standards so as to avoid mistakes and errors from the work
processes. Thus, all such changes would assist ABC Company to improve standards of services for
longer period.
3.3 Recommend improvements which align with the organization's objectives as well as goals and
which result in improvements
Different types of recommendations can be suggested for improving the issues which are
faced by the ABC Company. These are as follows:
Appointing good leaders – Company can appoint leaders who are capable of accepting
every kind of task and difficulty (Goetzel and et.al., 2008). They must motivate the employees in
the right direction. Leadership styles are to be adopted according to the demand of the situations.
Leaders must know how to get the things done from the others.
Management style – Firms is also faced with the issue of poor management. Hence a good
management style is required to be adopted. For instance participative style of leadership can be
adopted where all the employees can be involved in important discussions and arguments. They will
feel motivated if management takes their views on crucial matters.
Use of processes – Operational issues are also faced by the business. This is placing an
adverse effect on the quality of goods and services. Hence there is a need to implement new
technological processes within the operations. It will make the working more comfortable and
easier (Griffiths and Sheehan, 2011).
Recruiting skilled employees – Employees are the assets of the company, hence
management should focus on recruiting skilled people. These must be capable of giving their
maximum towards the achievement of goals and objectives. Making use of good training and
development program can also help as it will improve the performance of the employees.
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3.4 Report on wider implications of proposed changes within ABC Company
ABC is facing different types of issues and challenges related to leadership, management
and operations. For avoiding the issue of poor leadership, the management should focus on adopting
some effective guiding styles (Groocock, 2000). There should be a combination of autocratic and
participative style of leadership. Autocratic approach can be used in the situation when disciplinary
actions are required to be undertaken. Democratic approach can be used in the situation where
suggestion from all the members are needed. Management should also focus on adopting different
types of motivation techniques for the employees. Some kind of rewards whether monetary or non-
monetary can be very inspiring for them.
This will improve their performance and they will be able to work with more zeal and hard
work. This hard work can be reflected in their performance as well as company’s performance.
Further it will bring improvements in the business operations (Jeston and Nelis, 2014). Use of more
technological approaches is also needed. Technology can save time and efforts for the business.
Manual processes can be replaced with capital intensive processes. Apart from that ABC should
also focus on bringing quality culture within its operations. Quality culture will bring continues
quality improvements. This facilitates smooth flow of operations. In that case approaches such as
TQM, Six Sigma etc can be used.
Task 4
4.1 Plan to carry out risk assessments as required by legislation, regulation and organisational
requirements ensuring appropriate action is taken for ABC Company-
It can be stated that risk assessment is the process of identifying major risk related with a
particular company. One of the main advantage of using risk assessment is that it will help in
carrying out protection of workers and comply operations of business with all legal laws and
regulations (Kannan and Tan, 2009). There are total five stages which needs to be completed by
ABC company at the time of carrying out their risk assessment at workplace. The stages are
mentioned below as: Identification of all hazards- It can be stated that each and every employer is responsible to
take care of health and safety of workers. Further, ABC company needs to find out the major
hazards which is faced by its employees at the time of carrying out their work. This can be
done with the help of various techniques and taking feedback from employees. Deciding people which are getting harm and how they are affecting- It is another
important stage in which employers are required to identify all the workers which are getting
11

affected by hazards (Lu and et.al., 2013). Furthermore, it will also require by ABC company
to determine how those people are getting affected. Assessing the degree of risk and taking measures to control- It is the third stage in which
organizations try to asses the overall degree of risk. In this stage, ABC company is also
required to take corrective measures to control the risk. Recording the overall findings- it is very crucial stage in which businesses are required to
not the major findings deprived from the task of risk assessment. On the basis of this
recording, the company will carry out its future working practices (Lu, Sadiq and
Governatori, 2009).
 Reviewing overall assessment- It is the last stage in which ABC company will be required to
review its entire risk assessment which has been carried out. In this stage, the company will
also ensure the fact the now health and safety of workers is well taken care of.
4.2 Demonstrate health and safety regulations and legislation applicable in specific work situations
are correctly and effectively applied
In the present scenario, executives in the field of health and safety has started to play very
important role in providing suggestions to businesses regarding their health and safety practices
(McCabe, 2014). Some key legislation which are applicable at workplace are mentioned below as: Workplace regulation 1992- The Workplace regulation 1992 consists of regulations and
laws related to working environment of a particular business enterprise. Further, according
to this regulation, it is the duty of every employer to ensure that the entire workplace is safe
and employees life is not in any kind of risk while carrying out the task (McIvor, 2016). Management of Heath and Safety at work regulations 1999: As per this regulations, it is
the prime responsibility of every organization to assess and manage risk related to
employees. In addition to this, it is also required by businesses to make proper arrangements
to deal with issues related to health and safety of workers.
 Reporting injuries and diseases occurrence regulation 1995: According to this regulation,
it is mandatory for all people and employee at workplace to report all injuries and diseases
which has been occurred at workplace (North and Macal, 2007). Furthermore, they also need
to provide proper medical facilities to person which has injured at workplace.
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4.3 Plan made to carry out a systematic review of organizational health and safety policies and
procedures in order to ensure they are effective and compliant-
It is required by every organization to review their policies related to health and safety at
regular intervals (Parahoo and Fleming, 2010). The plan for developing more effective policies is
mentioned below as: Observation- It is required by the organization to identify the major problems which are
faced by workers at the time of carrying out their work. They are also required to seek for
the tasks or activities which are causing injury or harm to workers. Effective observation
will result in developing effective strategies which can results in preventing people in
organization from different type of risk and injuries (Ritter, Wilkinson and Johnston, 2004). Stetting standards- ABC company is also required to set appropriate standards regrading
health and safety of all its employees. Further it needs to ensure that people are well clear
with their roles and responsibilities in the organization. Effective means of communication
with each other are also needed to be applied in ABC company (Sallis, 2014).
 Practices related to workplace safety- Appropriate practices related to workplace safety are
required to be adopted by ABC company. Furthermore, effective measures should be taken
to prevent employees from any kind of injuries and harm.
4.4 Plan to carry out practical application of health and safety policies and procedures in the
workplace for ABC Company.
It is required by ABC company to practically apply all legislation and policies which are
developed in context of heath and safety. This will affect the overall brand image of ABC and will
also support in increasing the overall productivity of employees (Village, Salustri and Neumann,
2016). It can be stated that employees are termed as one of the most valuable asset of any
organization. Further, businesses cannot become successful in long run if they are neglecting health
and safety measures related to their workers. In such situations employees remains less motivated
and are not encouraged to giver their best towards the success of organization. ABC company can
develop a team of personnel which will be responsible to take care of health and safety procedures
and policies which the company is using. Along with this, team will be also responsible to ensure
that all legal laws and regulations related to health and safety are followed in effective manner. This
will support in creating sense of satisfaction among workers and will also assist in getting the best
efforts from their side. It can be argued that people at workplace can be provided with effective
13

training sessions to deal with injuries and harms in the organization (Wei, Chien and Wang, 2012).
Conclusion
Summing up the entire study, it can be articulated that all the business activities of ABC
Company are designed in such a way which aids the business to achieve all the aims and objectives.
The study has discussed the importance of health and safety aspects at workplace. For every
organization, it is essential to provide medical benefits to the employees so that they can manage all
the accidents and uncertainties happening at workplace. While developing the study, researcher has
accessed several tools and techniques in which data has been collected from various books, journals
and articles.
Similarly, preparing the study, it has been evaluated that in order to overcome issues related
to poor management and improper leadership, ABC Company should emphasize on better
recruitment procedure. This will assist the organization to recruit talented and skilled people and as
a result, organizational capability will be augmented. The study has revealed the concept of quality
management along with the significant aspects. Moreover, with the help of present study, it is clear
that legal framework should be considered in each and every procedure of the organization so that
legal issues can be minimized.
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