Recruitment, Selection, and Induction of Staff - Desklib

This document provides a detailed guide on the recruitment, selection, and induction of staff. It includes a recruitment schedule, job description, responsibilities, qualifications, and interview guide. The case study focuses on Coffee Ville's hiring process for a cafe manager and their approach to staff induction.

Support the
recruitment, selection
and induction of staff

Contents
INTODUCTION........................................................................................................................3
MAIN BODY.............................................................................................................................3
TASK 1......................................................................................................................................3
Plan for recruitment................................................................................................................3
Job description........................................................................................................................5
Responsibilities and Duties....................................................................................................6
Academic and Trade Qualifications.......................................................................................7
Work Experience and Skills...................................................................................................7
Personal Qualities and Behavioural Traits.............................................................................8
Draft Job Advertisement plan template..................................................................................9
Job ad – Café Manager.........................................................................................................10
Interview Guide....................................................................................................................11
TASK 2....................................................................................................................................13
Interview of candidate in Coffee Ville................................................................................13
Second candidate: Leila Leila Hussain.............................................................................16
TASK 3....................................................................................................................................19
Letter of offer.......................................................................................................................19
Dear Leila Hussain,...........................................................................................................20
Employment contract............................................................................................................21
An induction plan.................................................................................................................25
CONCLUSION........................................................................................................................28
REFERENCES.........................................................................................................................29

INTODUCTION
Recruitment and selection is one of the most vital functions of a human resource
department. The process of recruitment and selection is highly complex and can lead to
ineffective hiring due to mistakes. Identification of vacancy, construction of job description,
job advertisement and posting advertisement on suitable promotional channel are some of the
initial stages of this long process. In addition to these conducting interviews sessions, gaining
approval from high authorities is another crucial part of his process. It is essential for
business firms to carefully complete each stage during recruitment and selection in order to
gain a talented workforce. The business firm chosen for the present report is Coffee Ville
which is a well-known establishment located in Melbourne. The company is looking for a
cafe manager. A recruitment schedule for the position of cafe manager at Coffee Ville is
provided in this report along with interview guidance and email to seek approval from the
owners of Coffee Ville. In addition to this updated version of the interview guide is provided
in this report. Reference check of each candidate is completed in this report which along with
updated interview guide firm the basis of creation of selection report. Selection report for
most suitable candidate is also provided in this report. Offer letter for selected and advise
email for applicants unsuccessful in securing employment is also given in this report.
Notification for communicating new hiring at the establishment and an induction plan for the
new recruit is also given in this report in order to support induction of staff.

MAIN BODY
TASK 1
Plan for recruitment
Recruitment schedule
Name: Joe Belfone Date: April 19, 2021
Recruitment activities – Recruitment Schedule
Summary (including information in support of new position)
Coffee Ville is undertaking the hiring process for the position
of Café Manager. The position is expected to be completed by
the café in order to achieve the aims and priorities of Coffee
Ville and the plan for development and progress. So, that they
can employee and recruit the candidates who have proper skills,
knowledge and abilities. Then they conduct the orientation
sessions in order to tell their employees about their roles and
responsibilities.
Milestone: Action
and/or objective
Time
required Person responsible
Budget and/or
resources
(where applicable)
The need of
identification for
position which is
needed in Coffee
Ville so that they can
operate with full
efficiency.
2 Week Current Café manager- Joe
Belfone
NIL

Café manager post to
be advertised by using
different channels
such as social media
marketing in order to
attract large number
of customer in
industry.
1 week Marketing managers-
Emma Belcastran and
Rufus Belcastran
NIL
Interviews are
conducted as the
selected organisation
select from pool of
applications and
conduct interview.
2 week Owners- Emma
Belcastran and Rufus
Belcastran
$ 400
Selection of
candidates from pool
of applications and
take final decision.
4 weeks Owners- Emma
Belcastran and Rufus
Belcastran
NIL
Selection of talented
candidate and send
offer letter
2 week Owners- Emma Belcastran
and Rufus Belcastran
$ 200
Job description
Job title: Café Manager
Salary: $24 per hour
Hours: 40 hours or half time working from Tuesday to Saturday or from Wednesday to
Saturday Full time working week

Location: CoffeeVille, 3216, Collins Street, Melbourne
Reporting relationships: The coffee manager informs CoffeeVille owner of the coffee. The
café manager frequently participates in the consumer relationship. The position should also
include complaints from the customers for the café manager.
About CoffeeVille: CoffeeVille, which serves consumers as early as 2009, is a café on
Melbourne Street. A café run by a family that offers a wide variety of premium and fair trade
coffees. The café operated Emma and Rufus are owned by two partners. A variety of items
such as hot and cold gourmet food and coffee are sold by the café to its customers. Coffee
and food made at CoffeeVille uses the balanced gluten-free organic foods that serve
consumers' wellness choices. Intense outreach efforts are underway to promote the goods and
services in the cafeteria, the coffee founders, Emma Belcastran and Rufus Belcastran. The
Coffee Ville goal is to build the company in five years' time and create it on the coffee
industry in Melbourne as a known branded product.
The purpose of position: The aim of the Cafe's position is to fulfil the criteria of the
responsible manager to deal with and manage customer's issues and to meet the coffee's
development goals. The managers have agreed to open their café on Saturdays thus taking
account of the coffee drinkers' success and popularity. Coffee Ville needs a coffee manager
who can be promoted as full-time manager to do this. The another purpose of selected
organisation is that they have to recruit talented employees so that they can manage all the
problems and issues of customer in an effective manner. With the help of this, Coffee Ville
can build the better customer experience.
Responsibilities and Duties
Responsibility 1 – The management of the employees is the obligation of the coffee owner.
In order to be able to retain the word document for documenting information for coffee staff,
the café manager is responsible. To maintain all the documents of staff members and their
information related to their name, address, experience, roles and responsibilities in Coffee
Ville.
Responsibility 2 – The café manager provides the preparation and the orientation services for
the employees of the cafe in-house. He is responsible for overseeing the event's matters and
providing the staff with the appropriate preparation. Adopting the best method of training so

they effectively trained their employees which hep them to assign and tell the roles and
responsibilities to be performed by selected candidates.
Responsibility 3 – The coffee manager should be responsible for regularly assessing the
efficiency of coffee workers. If any differences are detected, the manager shall take the
appropriate steps. The manager has to analyse and monitor the employees and give them
feedback in regard to the performance performed by staff members. Then the main
responsibilities is to tell them in which area or services they have to improve.
Responsibility 4 – The Café Manager is also responsible for conducting team meetings and
for maintaining product lists. The main responsibilities of manager to conduct meeting with
their team members so that they can maintain the best quality of services and items in their
menu.
Responsibility 5 – The Café Manager is responsible for keeping the café safe, clean and
healthy. The manager still maintains the content documents used in the café. The another
responsibility of manager is that they have to have to clean the food preparation area and
regularly clean the equipment’s on regular basis.
Responsibility 6 – Welcome the guest in attractive way, contact with them and process the
concern of the client. The main responsibility of Coffee Ville manager is that to welcome
their guest and give better services and solve the issue of clients according to their
requirements.
Academic and Trade Qualifications
Essential Desirable
Diploma course in hospitality
management
Certified and diploma course in office
administration
Certificate in MS Excel, MS Word and
software

Work Experience and Skills
Essential Desirable
Minimum four years’ experience in
managing the employees and directing
them.
Experienced in conducting training and
development sessions to enhance the
skills of employees.
Knowledge in the field of CoffeeVille
and food and beverage industry.
Have proper knowledge in computer and
handle software.
Personal Qualities and Behavioural Traits
Essential Desirable
 Good communication skill with
excellent English.
 Better management and directing
skills in organisation
 Management style and abilities
of leadership
 Have knowledge in field of food
and beverage industry
 Hard skills and soft skills
 Language and bilingual skills

Employee name: Davis John
Signature:........................................................................... Date: April 19, 2021
Manager name: Joe Belfone
Signature:........................................................................... Date: April 19, 2021
Performance review period: Every four months
Next review date: August 19, 2021
Draft Job Advertisement plan template
 newspaper classifieds
 classifieds online
 Facebook
 café window
 café noticeboard
 industry
newsletter
Reasons for selected advertising channels:
The selected advertisement channels for promoting vacancy of Cafe Manager are
Facebook, newspaper classifieds, classifieds online, cafe window and cafe
notification board. The rationale behind selection of Facebook as primary
promotional channel is the high popularity of social media site among young age
workforce. In addition to this, Facebook allows coffee ville to connect with large
number of potential applicants in a cost effective manner. Newspaper classifieds are
still used to display vacancies and communicate with large number of consumers.
This is the depiction of newspaper classifieds to advertise job vacancies. This along
with the feature of newspaper classifieds to attract more experienced job candidates
is the main reason behind usage of this advertisement channel. Cafe notice board
communicates need of vacancy to every consumer present in the cafe along with
staff members with negligible costs. In addition to this, advertisement at notice

board of the cafe are designed and controlled by the management of Coffee Ville
directly. The decision related to the construction, design and time period for which
the advertisement will be clipped to the notice board are in the hands of the Coffee
Ville management. Greater amount of control along with negligible costs are the
main reasons behind usage of notice board as an advertisement channel. Attractive
job advertisement on cafe window attracts attention of surrounding passer-by. This
communicates the message of available vacancy to a comparatively large number of
people than advertisement at notice board of the cafe. Window advertisement is
equally cost effective as advertisement on notice board of the cafe which makes it
an obvious choice as an advertisement channel.
Job ad – Café Manager
Location- Coffee Ville cafe is a well-known eating establishment located at the heart of
Melbourne and one of the busiest areas in the country. The location is filled with tourists due
to its closeness to tourist attractions.
Salary- The salary given for the role of cafe manager at Coffee Ville is 24$ per hour for
weekly shift of 38 hours (Monday to Friday)
Application closing date- The closing date for this application is 20th May 2021.
We are looking for hospitality professional to lead an energetic team in a proven business.
Coffee Ville is a well-established business located at the heart of Melbourne. The cafe is one
of the most popular meeting spots in Melbourne and is regarding one of the best places which
serves coffee. Cafe manager is full time job in which the employee has to supervise staff and
of the cafe ensure smooth functioning of the enterprise. The role of cafe manager requires the
recruited employee to manage daily job operations at the cafe including training junior staff
member about accurate usage of coffee making machinery and preparation of drinks. The
expected cafe manager needs to ensure that each consumer gains maximum satisfaction and
employees work to their maximum potential. This role reports to the owners of the cafe
Emma Belcastran and Rufus Belcastran. The owners are looking for a responsible and skilled
cafe manager which is able to maintain the brand image of the establishment as one of the
most visited coffee places in Melbourne.

Name: Emma Belcastran
Email: [e-mail]
Interview Guide
Template:
Job title: Café Manager
Date and
time of
interview:
Tuesday, April 19, 2021, at 11:00 A.M.
Selection
panel:
Owner of Coffee Ville- Emma Belcastran, Owner of Coffee Ville- Rufus
Belcastran and Current café manager of Coffee Ville- Joe Belfone
Applicant: ABC
Questions and weighting
Question
categories
Questions Applicant’s responses Weigh
t
(1-2)
Scor
e
(0-5)
Tota
l
Work
history
1. Where you
worked before
applying for job?
2. How long
have you been
working in this

Question
categories
Questions Applicant’s responses Weigh
t
(1-2)
Scor
e
(0-5)
Tota
l
industry?
Education
and
training
3. Have you
completed any
type of training
in the field of
this job vacancy?
Personality
,
motivation,
and
character
4. If a situation
occur that if you
run out of stock
when serving to
your customer
then what will be
your strategy to
overcome the
situation?
5. What will you
do to solve the
problem of
customer in
emergency case?
6. How will you
handle the
customers’

Question
categories
Questions Applicant’s responses Weigh
t
(1-2)
Scor
e
(0-5)
Tota
l
complaint?
Total score (skills and knowledge)
The measures evaluated to determine whether the applicant is suitable for the position would
take into consideration the issues around his or her qualification and professional knowledge
Decision making will be based on interviews and will be notified by email of the candidates
given by them. The interview is conducted on the premise selected organisation which is
Coffee Ville.
TASK 2
Interview of candidate in Coffee Ville
The main purpose of manager and owner of Coffee Ville is that they have to choose the best
candidate so that they have selected on candidate which is Kenneth Baldwin for the vacant
position for café manager. They have selected this candidate because Kenneth is most
suitable for the post of café manage in Coffee Ville.
The table shows the question asked by the current manager and owner of Coffee Ville with
the answer of applicant which is Kenneth Baldwin. The table also show how the responses
given by applicant have scored from 0 to 5.
One applicant - Kenneth L. Baldwin

Question
categories
Questions Applicant’s responses Weigh
t
(1-2)
Scor
e
(0-5)
Tota
l
Work
history
1. Where you
worked before
applying for job?
THE FARM, INC.,
Broadmeadows, July, 2007 –
Present 1 5 6
2. How long
have you been
working in this
industry?
14 years
1 4 5
Education
and
training
3. Have you
completed any
type of training
in the field of
this job vacancy?
No, I have not completed any
training related to the post for
café manager 1 3 4
Personality
,
motivation,
and
character
4. If a situation
occur that if you
run out of stock
when serving to
your customer
then what will be
your strategy to
overcome the
situation?
It great opportunity to answer
this situation is that I will
arrange the supplementary
product so that I can satisfy the
need and demand of customer.
2 3 5

Question
categories
Questions Applicant’s responses Weigh
t
(1-2)
Scor
e
(0-5)
Tota
l
5. What will you
do to solve the
problem of
customer in
emergency case?
6. How will you
handle the
customers’
complaint?
I will first listen the problem of
guest and give them appropriate
solution to overcome the
situation in an effective manner.
I will listen to the complaints of
the customers politely and use
interpersonal communication
skills to resolve their queries.
3
1
2
4
5
5
Total score (skills and knowledge) 30
Referee contact details:
Mr. Peter Keith, General Manager
THE FARM, INC., Broadmeadows
Follow up questions Applicant answer Weig
ht
(1-2)
Score
(0-5) Total

How much notice do
they have to give?
The notice period they have to serve in previous
organisation which is THE FARM, INC., Broadmeadows is
one month.
2 2 4
When can they start? I can start by completing and serving the notice period
which means after one month
2 3 5
What is the Salary
expected by the
candidate?
As I have experience of my job in another organisation so
my expectation regarding salary is above the salary which I
earned in my present job
2 1 3
In which department
or field they have
knowledge in regard
to position?
I have knowledge in various fields such as orientation and
providing raining to staff members whether they are existing
employee or new employee in organisation. 3 2 5
Total score (additional) 17
The questions asked by candidate and applicant by the owner and the current manager
of Coffee Ville
• What will my career description be about my position and responsibility?
• Agencies of which this article is responsible?
• What are the prospects for development on the ground?
Second candidate: Leila Leila Hussain

Question
categories
Questions Applicant’s responses Weigh
t
(1-2)
Scor
e
(0-5)
Tota
l
Work
history
1. Where you
worked before
applying for job?
Cafe Manager, January 2004 –
Present
McJoe’s Cafe, Bar and
Restaurant, Melbourne, VIC 2 3 5
2. How long
have you been
working in this
industry?
The experienced is over 18
years in the company which is
Mc Joe’s Café, Bar and
Restaurant
3 2 5
Education
and
training
3. Have you
completed any
type of training
in the field of
this job vacancy?
Yes, I have not completed any
training related to the post for
café manager. This done by me
when I have joined by present
organisation.
3 2 5
Personality
,
motivation,
and
character
4. If a situation
occur that if you
run out of stock
when serving to
your customer
then what will be
your strategy to
overcome the
situation?
It great opportunity to answer
this situation is that I will
arrange the supplementary
product and if it is not possible
they I will try to convince my
customer to try the today menu
or special food item so that I
can satisfy the need and demand
of customer.
2 3 5

Question
categories
Questions Applicant’s responses Weigh
t
(1-2)
Scor
e
(0-5)
Tota
l
5. What will you
do to solve the
problem of
customer in
emergency case?
6. How will you
handle the
customers’
complaint?
I will identify the problems of
customer and understand their
issue. And then reach to the
appropriate solution to handle
such situation.
The main strategy to solve the
complaints as I will give the
forms to customer so that they
can fill that form and write
about the problems and areas to
improve.
3
1
2
4
5
5
Total score (skills and knowledge) 31
Referee contact details:
Mc Joe’s Cafe, Bar and Restaurant, Melbourne, VIC
Candidate questions asked by applicant to interviewer
 What do you find the work of this organisation most difficult?
 How do you explain the culture of your organisation?
 May you tell me about the kind of monitoring you offer?
Send the questions to the referee of the candidate
Question 1: How long has your referral been on employment?

Question 2: Why did you quit your former job?
Question 3: In the light of the previous task, what are the strong and weak points of your
referral?
Question 4: Was it named as a project manager?
Ending the interview:
Dear Kenneth L. Baldwin, Thank you so much for spending the time and talking with us for
the position of manager in our organisation which is Coffee Ville. We appreciate to see your
interest in our company for selecting this job. If there is any discussion taken by the team
then organisation will inform you about the selection process and next stage of interview.
Submit a selection report
The selection panel of CoffeeVille includes owners and the current café manager of the café.
 Emma Belcastran (Owner)
 Rufus Belcastran (Owner)
 Joe Belfone (Current Café Manager)
Two candidates were entered into the negotiations with the selection panel in the
context of the recipients' resumes. Upon this basis of criteria determined by the purposes
of the café, the two most appropriate reviews were chosen. The questions were
determined according to the needs of the café and based on the skills required for the
position and observed by the owners and existing café manager. The questions have been
answered accordingly. The concerns were put, taking into account the industry's rules and
laws and there was no violent actions. My task in leading the candidate was to pick the
applicant questions.
TASK 3
Letter of offer
21/04/2021

Candidate Name: Leila Leila Hussain
Candidate Address: 415 Stratford Park, Parkville, VIC 3001
Dear Leila Hussain,
We are pleased to offer you the full time position of café manager at Coffee Ville with a start
date of [start date], contingent upon from 9:30 a.m. to 10 p.m. You will be reporting directly
to owner and manager at 3216 Collins Street, Melbourne Vic 3000. We believe your skills
and experience is an excellent match for our company.
In this role, you will be required to perform your duties which are recording the data in excel
sheet, conducting training and development sessions, orientation to new employees,
conducting the performance appraisals on regular basis, maintain inventory records and
cleaning the food preparation areas.
The annual starting salary for this position is $24 to be paid on hourly basis which is
transferred directly to their bank account, starting on [first pay period]. In addition to this
starting salary, we’re offering you bonus, incentives and other benefits.
Your employment with the organisation which is Coffee Ville will be on an at-will basis,
which means you and the company are free to terminate the employment relationship at any
time for any reason. This letter is not a contract or guarantee of employment for a definitive
period of time.
As an employee of Coffee Ville, you are also eligible for our benefits program, which
includes [medical insurance, 401(k), vacation time, etc.], and other benefits which will be
described in more detail in the [employee handbook, orientation package, etc.].
Please confirm your acceptance of this offer by signing and returning this letter by 24 April,
2021. We are excited to have you join our team! If you have any questions, please feel free to
reach out at any time.

Sincerely,
Emma Belcastran
(CoffeeVille owner)
Signature: ______________________________
Printed Name: ___________________________
Date: __________________________________
Employment contract
Name: Kenneth L. Baldwin
Position: Café Manager
Commencement date: Tuesday, April 19, 2021
Location:
You will be employed at CoffeeVill, 3216, Collins Street, Melbourne
Hours of work:
Full-timework week covering 38 working hours or part time working Tuesday to Saturday or
Wednesday to Saturday
You will be provided a 5 minutes break per day
Responsibilities and duties
Responsibility 1 – The task expected by the café manager is to handle the employees. In
order to be able to keep the excellent sheet for data registration for the coffee workers, the
cafe manager shall be professional. The responsibility of manager is that they have to
maintain the proper records of their cline in such a way that it has been properly done.
Responsibility 2 – The coffee manager does the internal preparation and arranges the
induction plans for the employees of the coffee shop. He has to be able to manage the event's
activities and give the employees the learning they want. The main responsibility is to

conduct the training and development sessions in order to improve the skills of employees in
organisation.
Responsibility 3 – The cafeteria managers had to carry out daily time periods for their coffee
staff to evaluate their results. If any differences are discovered, the manager shall take the
appropriate steps. The responsibility of café manager is to regular monitor the performance of
employees.
Responsibility 4 – The café manager also has a duty to hold meetings and is responsible for
keeping stock records. They have to keep the records of manager keep the track records of
stock so that they can balance of food items in their café.
Responsibility 5 – The management of the café is responsible for keeping the café tidy. The
manager still maintains the content documents used in the café. This is the main
responsibility where they have to regularly clean their equipment’s and food preparation
areas.
Responsibility 6 – Welcome clients, contact them and handle complaints from customers.
The last responsibility is to welcome clients in an attractive way so that they can reach their
customers easily.
Supervision
The café manager is required to report the owners of the café named as Emma Belcastran and
Rufus Belcastran.
Remuneration
$24 an hour
Leave
Extra 150% of jobs on the annual leave will be charged as Coffee Ville opens on certain days.
Annual leave: Four weeks annual leaves per annum on pro rata basis
Sick leave: In accordance with Fair Work Act 2009, leaves with sick leaves are valid for ten
days paid.

Other leaves: You are entitled to parental leave and sympathy, in accordance with the
provision of the Fair Work Act, 2009.
Notice period
Period of continuous service Notice period
Not more than 1 year 1 week
More than 1 year, but not more than 3 years 2 weeks
More than 3 years, but not more than 5 years 3 weeks
More than 5 years 4 weeks
Confidentiality
The worker has a responsibility to safeguard and keep the details of Coffee Ville private. At
discharge, the employer must disclose Coffee Ville information and papers. When you cease
working, all goods, e.g. books, records, files, credit cards, directories, electronic drives or
recordings, may be in your hands or under your authority and in some manner relating to the
businesses or affairs of Coffee Ville shall be sent to Coffee Villes or its approved
representatively promptly.
Acceptance
Please return the attached letter copy within 14 days of your acceptance if you consider the
bid. And if you have questions, you should call Rufus Belcastran or Emma Belcastran.
Signatures
Signed by Emma Belcastran
(CoffeeVille owner)
Signature: ............................................................................ Date: April 19, 2021

Signed by Employee
I accept the offer of employment and agree to the terms and conditions as stated in this
contract.
Signature: ………………………………………………….. Date: April 19, 2021
A letter/email to unsuccessful candidates
Dear ABC
Thanks for reaching and getting involved in the recruiting process for the role of café
manager at Coffee Ville.
We apologise to notify you that your credentials and qualifications did not meet the necessary
criteria for the position and have not been appointed for the post of coffee manager. While
your qualifications were excellent, they were recommended for applicants who fit the criteria
better.
We thanks for reaching here and wish you success with your future endeavours.
Regards
Emma Belcastran
Owner, Coffe Ville
A letter/email Coffee Ville staff informing them of the new appointment
To,
The staff, Coffee Ville
I want to advice Coffee Ville café employees that Mr Leila Hussain is named Café Manager
in accordance with the hiring process performed by the café's management. This is to inform
you that you are appointed as a café manager as you have passed all the stages of interview
conducted by us.
The personnel were asked to greet and assist the new boss at the café in the successful
execution of his management activities.

Regards
Emma Belcastran
Owner, Coffee Ville
An induction plan
On your first day, you will
Date Item Relevant
Personnel
Resources
required
Notes Completed
?
Y/N
April
28, 2021
Introducing to
staff members in
cafe
Current
Café
Manager
Resource
required to
know their
staff
members is
documents of
Coffee Ville.
The manager
visited in
Coffee Ville
with their
workers and
employees.
April
28, 2021
Café tour and
details about the
offered products
by the
organisation
Current
Café
Manager
Menu card of
the café
The notes is
menu card and
the card which
is post on their
online portals
April
28, 2021
Knowing the
goals and
objectives which
help them to
reach their
customers easily
Owners of
Coffee
Ville
Rules,
policies and
regulation of
Coffee Ville
The policies
and regulations
specific to the
café Coffee
Ville were
provided with

details.
In the first week, you will
Dat
e
Item Relevant
Personne
l
Resources
required
Notes Completed
?
Y/N
May
2,
202
1
Delegate and assign
the duties to other
staff members in
Café
Café
manager
Keep and
maintain the
records of
employees in
organisation
The records
should be
regularly
monitor by
café manager
of Coffee ville
May
4,
202
1
Monitoring and
analysing the job of
other café staff
members
Café
manager
Each coffee
staff's
performance
record so that
they have to give
appropriate
feedback.
The work of
the workers
shall be
monitored
which help to
motivate their
employees
Within the first month, you will
Dat
e
Item Relevant
Personnel
Resources
required
Notes Completed
?
Y/N
May
13,
202
1
Employee
performance
of evaluation
Café
manager
Financial
reports of cafe
Monthly
evaluation of the
staff members of
Coffee Ville to be

performed.
May
20,
202
1
Evaluation of
departmental
results of
performance of
employees
Owners
and
marketing
manager
of the café
Comparative
analysis of the
established
expectations
and the current
financial
situation
If there are some
discrepancies in
the results and
expectations of
the staff, action
should be taken
by café manager
against it.
Policies and Procedures
Please ensure you have read and understood the
following Coffee Ville Policies/Procedures
Read
(Date)
Signature
Policy on the coffee legislation, rules and regulation.
Policy concerning activities of management personnel.
Café time and resources are available.
I Lelia Hussain , have read the instructions, policies, and procedures of Coffee Ville and
agree to follow them as well and I will join your café by following all rules and regulation.

CONCLUSION
From the above discussion, it is analysed that there are many procedures which is to
be followed by the human resource department with the owner and manager. The recruitment
is the most important process where they have to select and recruit the most important
candidates. This is done by advertising the vacant position on different channels such as
social media, newspaper and many others. With the help of this the organisation can choose
the most talented candidate who has proper knowledge skills and attitude. The plan
recruitments which include the recruitment schedule, objectives that is to be performed by
staff members. There is job description which includes job title, salary, hours, location, and
reporting relationship. This also include about the information of coffee Ville and purpose of
position of the café manager. There are six roles and responsibilities of café manager of the
selected organisation. There are some table which include the academic qualification, work
experience which is essential and desirable. There are job advertisement, interview guide
which include questions and weighting score of candidates according to the responses given
by them. The employee contract which includes the confidentiality, acceptance and may
other. The report also include about the annual leave, sick leave, remuneration and other
details related to the position of café manager.

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