P 3 Theories and models of leadership

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P 1 Roles and characteristics of managers and leaders. ........................................................3
P 2 Roles of manager and leaders in different organizational situation.................................5
P 3 Theories and models of leadership...................................................................................6
TASK 2............................................................................................................................................8
P 4 Key approaches to operation management.......................................................................8
P 5 Importance of operation management............................................................................10
P 6 Factors That affects the business operations..................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Management operation is the function of a business, which is basically concerned with
the organizing, supervising and planning the production and manufacturing of the organization.
This study of management and operation is based on the Monmouth kitchen, which work in
hospitality service in London, United Kingdom. This report will include the different roles and
characteristics of managers and leaders in Monmouth kitchen. Further more this will explain the
role and functions of leaders and manger in different situation arises n Monmouth kitchen.
Different approaches and theories of leadership will also consider how those models and theory
help leaders and mangers
TASK 1
P 1 Roles and characteristics of managers and leaders.
Monmouth kitchen present the art of fine dining to the customers. It is the heart of
London's charming convent garden. This give the best dining experience to the customers in
London. This also give the facility for pre reservation through online (Slack and Brandon-Jones,
2018).
To make it more popular across the London, leaders and mangers of Monmouth kitchen
play different roles perfectly in order to achieve their target of increasing share and to expand
their business across UK.
Leaders are those who have the ability to lead their team and to influence them in the
direction to work effectively to reach the goal. Whereas the managers of an organization manage
and create all the operations, policies and activities for their employees in order to achieve the
target of the company and to increase the profit of organization in market.
Roles of leaders and managers
Roles of managers Roles of leaders
 Managers play the role of organizer in
the Monmouth kitchen restaurant. They
provide help to their leaders in order to
apply their innovative ideas for the
restaurant. Also, help them in providing
resources for applying ideas (Heizer
 Leaders of Monmouth kitchen, play a
role of innovator in the Monmouth
kitchen restaurant. They always come
up with the new ideas for the restaurant
in order to attract more customers
toward their restaurant, these ideas are

and et.al., 2017).
 Managers of Monmouth kitchen also
play the role of controller. They control
all the activities and operation
performed by the employees and staff
in order to attract customers and to
make change in their food varieties.
 Manager also play a role or supporter in
the Monmouth kitchen. They support
their employees and leaders by manage
all their work and organizing resources
for them.
followed by their employees and staff.
 Leaders of Monmouth kitchen, play a
role to inspire and develop trust in their
staff, so that they can fork effectively
for the restaurant, to make their
customer satisfied (Tummers and
Knies, 2016).
 Leaders play role to provide guidance
their employee and staff in the right
direction, to enhance their working
ability to satisfied their customers by
providing the best services and food to
them,.
Characteristics of Leaders and Managers.
There are various characteristics of mangers and leaders of Monmouth kitchen. These
characteristics of them help the restaurant to make it more popular and effective among the
customers, b y providing and serving best value food and services to them.
Characteristics of leaders  Characteristics of Managers
 Leaders of Monmouth kitchen have the
characteristic that they are self
managed. Having clear knowledge and
goals, so that they can easily mange
their team as well.
 Leaders have the characteristic that
they are open-minded and forward
 Managers of Monmouth kitchen have
the effective communication skill, that
help them to deal with different clients
and customers. This also help to
influence them.
 Managers of Monmouth, have the
characteristics that they have great

thinker. They always think beyond the
boundaries to make effective and strong
strategies and plan for Monmouth
(Ghasabeh, Soosay and Reaiche, 2015).
 Leaders of Monmouth have
characteristics that they are very
responsible toward to their job role.
They take responsibility of their own
mistakes and work with standard
procedure.
knowledge about their management
skills. This help Monmouth to
effectively implement and manage all
their operation ad policies.
 Managers of Monmouth have the time
management characteristics, they
mange all their operations and activities
according to time.
P 2 Roles of manager and leaders in different organizational situation.
Leaders and mangers of Monmouth kitchen restaurant, play their roll effectively in order
to manage all their activities and operations of restaurants in order to make it more popular
across the word. They play important role to manage all the situations and problem arises in
Monmouth kitchen restaurant. Roles and managers and leaders in different situation are:
Managing food quality and production: To make improvement in the production and food
quality of Monmouth kitchen restaurant, leaders play the role to make effective strategies by
conducting search about the choice and taste of the different customers. On the basis of this they
make plan and strategies, which are being followed by their staff and team members to prepare
good quality and delicious food for the customers. That help to increase productivity of the
restaurant by delivering good quality and tasty food to their customers (Engle and et.al., 2017).
Whereas managers also play the effective role by making policies and different services
for the customers. Managers play the role of organizer and support, as they provide all the
resources that can help leaders and staff to make improvement in their food quality and
increasing productivity of their restaurant. Managers of Monmouth restaurant, build different
facility like, offer free drinks with food and free desert and coupons facility etc. this help to
increase productivity of restaurant in market.

Market image of organization: In order to increase the market image of Monmouth kitchen
restaurant, leaders play the role of a motivator. They motivate their staff and team members so
that they can work with their full potential and can contribute to achieve the target of restaurant
to satisfied their customers. This help the Monmouth to increase its image in the market. This
also help to increase its profit in market and expand its business across the UK (10
Characteristics of an Effective Manager,2017).
Whereas managers play the role of organizing and making strategies like marketing and
business plan in order to make improvement in their policies and plans. They also conduct the
research about the market, which thing create hurdles in the way of Monmouth that reduce the
image of restaurant. On the basis of research report they make improvement in their plan and
procedures, organizational structure and many more. After this they come up with new strategies,
plans, active staff and new range of food which satisfied the craving of customers. This help to
increase its market image.
Retention situation: To hold the employees in Monmouth kitchen restaurant, leader play the
most important role, to motivate their staff, increase their confidence and enhance their moral.
They establish friendly relation with their staff to understand third problem. Employees feel free
to share their problem with leaders and this help to retain them in the restaurant. Staff work
effectively to serve their best value services to the customers (Smither, Houston and McIntire,
2016). when staff of the Monmouth get motivated, then will work effectively, and can gain more
benefits reward from the management. This will help the restaurant to retain best staff in their
restaurant.
Managers also play effective role to hold their employees in the restaurant. They provide
different facilities like reward, intensives, growth opportunities, bonus and many more. This help
the employees of Monmouth to retain with the company for longer time. All these things also
help to motivate their employees to increase their productivity. This help the Monmouth to
increase its productivity and profit share, with having the best employees in Monmouth.
P 3 Theories and models of leadership
Leaders and mangers play their role very efficiently in order to bring change and to
achieve the target of the Monmouth kitchen restaurant which is to provide he quality food and to
increase its profits hare in the market as comparison to other restaurant which give tough
competition to it. For this, different approaches like situational, system and contingency

approach help leaders and manager to make effective decision as according to the situation arises
in restaurant. These approaches are:
Situational leadership approach – This can referd as the most suitable and the flexible
leadership approach for the Monmouth kitchen restaurant. As this approach, help leaders and
managers of Monmouth restaurant, to analyse the situation in the restaurant an then according to
that applky the leadership style. Where staff of the restaurant can work effectively and freely
without any hesitation, this approach helps the mangers to apply the best suitable style in their
company, to manage all the operation and work in order to achieve the target. This will be
possible with the help of applying effective leadership and management approach (Thompson,
and Glasø, 2015). As with the help of this situational leadership, leaders and manager can get
help to make improvement in their leadership and management.
System leadership approach – This theory of the leadership, give the chance and opportunities
to the leaders and managers of Monmouth kitchen to create situation in the company according
to them. So that they can apply the best leadership and management style according to them, in
which they are skilled. With the help of this system approach, leaders and managers of
Monmouth kitchen, can effectively handle and mange all the situations and culture of their staff
with full potential and can give their best to increase productivity of restaurant and also their
staff. This approach also help the managers and leaders of Monmouth kitchen, to create and
develop the nest environment within the restaurant, where they can apply effective styles as
according to them. This help them to handle all the task by directing, monitoring and controlling
all the operations of their staff. Like quality of food and handling and attending client. This not
only give the ease to the leaders, but also enable the mangers of the Monmouth kitchen, that they
can make effective strategies to set the environment in the organization for the employees. It can
be possible with this theory as this theory provides leader with tools to predict their employees'
behaviours in an organization.
Contingency leadership approach – According to this theory, this is one of the best way of
applying leadership and management style and to manage all the organization. In this leaders and
managers of Monmouth kitchen can effectively apply the different leadership and management
style in their restaurant as according to the internal and external situation of the Monmouth
kitchen restaurant. This approach is basically based on the two types of leaders such as task
oriented and other one is relationship oriented. Task oriented type of leaders are concerned with

their work only and do not focus on the feeling of employees. On the other hand, relationship-
oriented type of leader concentrate on getting the task done by developing and maintaining a
strong relationship among employees. With the help of contingency theory, leader can increase
the performance level of employees and also develop working culture. It helps them in solving
the problem of interpersonal conflicts by improving their relationship (Northouse, 2018).
In this way all these leaderships approaches helps the managers and leaders of Monmouth
kitchen to perform their role in restaurant effectively to direct their staff to make satisfied the
customers.
TASK 2
Covered in PPT
CONCLUSION
It also been analysed with the help of the different key approaches like just in time, total quality
management and many more, that they help leaders and managers to smoothly operate their work
and functions to increase the profit share of Monmouth kitchen restaurant. It has examined that
operation management play important role to increase the profit, productivity, customer
satisfaction for Monmouth kitchen restaurant and market image of Monmouth kitchen is also
been increased with the help of the operation management as well. It has been analysed that
factors such as CSR, value and ethics of Monmouth affect the restaurant and its business
operations.

REFERENCES
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