Executive summary Marketing is defined as the process of buying and selling of goods or services in order to meet the needs of group of individuals in a best efficient manner. The his report consist of four elements of marketing mix, namely, product, price, place and promotion that aids the manager make an appropriate planning so as to fulfil the requirements of customers. This report consider the comparative analysis of elements of marketing mix of Haagen Daz and Ben and Jerry as they provide wide variety of flavour of ice cream and each element play a major role in a marketing mix.
Table of Contents Executive summary..........................................................................................................................2 INTRODUCTION...........................................................................................................................1 Comparison of Target market.....................................................................................................1 Product........................................................................................................................................2 Price.............................................................................................................................................2 Place............................................................................................................................................3 Promotion....................................................................................................................................4 CONCLUSION................................................................................................................................5 REFERENCES................................................................................................................................6
INTRODUCTION Marketing mix is crucial term that help the company in achieving greater customer satisfaction by fulfilling the requirements and demands of market. Marketing mix consist of various elements such as product, price, place and promotion and uses different tactics to promote product and create brand awareness among the large group of individuals that boost the sale of products and thus increases the profitability within the market. Haagen Daz is an American ice cream brand that provides purest and finest ice cream ingredients across the globe with wide variety of flavours. Ben and Jerry is renowned company that deal with manufacturer of ice cream, yogurt and sorbet. It has expanded its operations in different parts of the country so as to gain large access of customers. This firm has capture the large market share as it mainly focuses on diet and health conscious customers that provide products of low fat and best quality ingredients. This report is based on comparison of 4 P's on the basis of Haagen Daz and Ben and Jerry. Comparison of Target market A target market is described as the process of group of individuals that aims to provide product or services to a particular market segment(Pellegrin,2016). In other words, it is regarded as the subset of market share that describes various similar characteristics such as geographies, demographics and various income level of customers that allow to reach at different places in order to satisfy their needs. Target market is very essential for a business so as to boost the revenue and profit of a company. The Haagen Dazs aims to provide low cost products and specially focuses on adults and youngsters to provide wide flavours of ice cream. This concerned firm also emphasises on diet conscious adults who have major preference towards low fat and natural ingredients so as to gain large access of customers. It also emphasises on high class families by providing premium and high quality flavours and thus maintain its effective positioning in an around the globe. Word of mouth advertising is the key consideration in this case as it deliver high quality products. The target audience in case of Ben and Jerry are focussing more on Japanese consumers of any age who prefers to eat super premium ice cream in personal cup sizes. As Japanese consumers are so much conscious of quality of a product so they prefer excellent variety of flavours and styles that results an increase in sales and profit of a company(Ryan,and Barretta,2018). This brand is generally preferred more by females under 1
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the age category of 18-25. This firm emphasises onselling premium quality of ice creams by taking care of environmental approach. Product A product is defined as a tangible item that is offered for sale to a large number of individuals and is sold at a predetermined price that mainly depends on the quality and market segment(Newlands,and Hota,2017). One of the major consideration regarding the product is that it should contain a logo, name so that it is easily identified by the users. The changes should be brought among the product in accordance to a business environment so that it fulfil the requirement of customers. According to Levitt's model, Haagen Dazs focuses on providing standard quality with finest ingredients so as to gain large access of customers at a global level. This brand also focuses on providing freshness by keeping personal care of customer. In case of Ben and Jerry,it offer excellent premium ice cream and also provide environment friendly packaging in various small and big size containers. According to Aaker's brand framework, Haagen Dazs is best suited to customers who are very much conscious of their diet and includes certain traits such as sophisticated, health concern, great sense of taste and also to affordable luxuries. This Aaker's framework in case of Ben and Jerry are more passionate and are also independent in nature. They are also regarded as sweet and silly nature who enjoys eating different flavours of ice cream across the globe. Price Price is considered as the most important component of marketing mix that is concerned with the cost of goods or services which is paid in return for tangible goods(KĂĽhn, and Pasquier, 2016). It is expressed in units of currency and is also in influenced by both production cost and demand of a product. In other words, it is determined by the seller as they have a monopoly power who are regarded as the price maker while the buyers are regarded as price taker within the market. There are various pricing strategies that aids the firm in setting the prices of goods or services which are presented as follows: Pricing strategyDescription Price skimmingThis strategy focuses on charging the highest possible prices from the consumers so as to gain maximum profits and then gradually start 2
charginglowpriceswhenitgainless popularity. Penetration PricingThis focuses on capturing large market share by charging low prices in order to stay away from high priced competitors. Premium pricing strategyThisaimstoprovidegreatervalueand luxurious products in order to create a brand awarenessamongthelargegroupof individuals. Competition based strategyThis strategy emphasises on well established market rate and also it does not consider the cost of product. Cost plus pricing strategyThis method is applied when there is additional profitthatisaddedtotheactualcostof merchandise. Value Based pricing strategyIn this, companies decide the prices of product or services on that the basis of what consumer is willing to pay. Dynamic Pricing strategyThis is also known as time based pricing in which there is fluctuations in prices based on market and customer demand. Haagen Dazs follow the premium pricing strategy that majorly emphasises on low fat ice cream, frozen, yogurt and so on(Festa,Cuomo, Metallo, and Festa,2016). It came in various flavours such as vanilla, chocolate and strawberry that contain some added flavours such as almond. This firm also focuses on high income customers by gaining the maximum market share within the market. Ben and Jerry uses competitive pricing strategy by using natural ingredients and use multiple shops at different locations to gain large access of customers. 3
Place This is the third most important constituent of marketing mix that focuses on delivering its products in a respective place of customers(Bourgeois, Mariani, and Yu,2017). This is also referred as distribution strategy that involve various intermediaries such as wholesalers, retailers, middleman and producers. Correct placement is an essential activity that provide merchandise at the right place in a particular time period. Haagen Daz is located in several locations such as Covent Garden which have their own restaurant in a respective place. The respective firm focuses mainly to create an impression towards the customers and to appeal all by making available in respective convenience stores to gain positive reputation. The owner of Ben and Jerry provide their products at various marketing chains such as supermarket, grocery stores, mail order, international licensing and so on(Stead, and Hastings, 2018). This firm operates in 34 countries in different parts of the world. The challenges can be solved by advancement of technology in refrigerated transport so as to provide great ease of convenience totheir customers and it also provide unique flavours to meet the target audience. Promotion This is the last component that is described as a mean to communicate the information by persuading large group of individuals to buy a product(Abedi, and Abedini, 2017). This helps to boost the sales and convey giant source of information about the product to their customers and aids in creating brand awareness through various medium such as advertising, social media networking sites, radio, and so on. This adds value of a product and create brand loyalty through personal selling, sales promotion, direct marketing and publicity. It could be done either by orally or visually depending upon the size of budget of advertising. Haagen Dazs has used print adverts to attract customers from different parts of the country. As it provide products that is made from the finest ingredients and also focused on providing discounts to gain maximum exposure from different parts of the world. It also emphasises on special coupon prices and advertising is done through billboard, magazines and fliers.One of the greatest benefit of Ben and Jerry is that it never compromises on the quality of the product and always focuses on target audience by providing unique varieties of flavours. The concerned firm also uses the strategy of free testing and also uses various social networking sites such as Facebook, twitter and many more in order to promote its products and it also provide various coupons to gain large access of customers. 4
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CONCLUSION From the above information, it can be analysed that marketing mix play a vital role and assist the company in decision making of a firm so as to gain a significant position across the globe. The components of marketing mix are taken into consideration while marketing the goods or services to achieve maximum customer satisfaction. The four P's of marketing mix are used so as to make proper planning and thus achieve the business objectives by identifying the potential buyers and solving their problems in a best possible manner. Haagen Daz has consider the elements of marketing mix in an efficient manner as it fulfil the requirements of customers by providing diet conscious food. Ben and Jerry has used the strategy of marketing mix and has expanded their operations in different parts of the country. 5