Managing Accommodation Services in Holiday Inn

This assignment discusses the different accommodation services, role of different facilities, and security provided in the accommodation sector of Holiday Inn.

Managing accommodation
services

INTRODUCTION
Hotel is the place where the customer can receive various luxurious facilities which
includes accommodation, food, lodging, banquet hall etc. with the purpose of maximizing
customer’s satisfaction level. Hospitality industry hugely impacts the global economy in positive
way in terms of generating employment opportunities, tax payments etc. The present assignment
is based on Holiday Inn which deals in provides different kinds of services such as lodging,
meetings, conventions, food services etc. An organisation is located in Denham,
Buckinghamshire, United Kingdom. The report discusses the different accommodation services,
role of different facilities, and security provided in accommodation sector and other aspects
related with it.
PART-A
Covered in PPT
PART-B
1.
In Holiday Inn, the department of housekeeping is existed due to which clean and
hygienic atmosphere is maintained that catches attraction of customers. Numerous roles are
played in Holiday Inn by the house keeping department which are as under:
Guest room cleaning: In between the check in and check out processes housekeeping
personnel cleans the roam and make them dirt free so that can be used by another customers of
Holiday Inn (Bolton, 2016). Public area cleaning: There are various places which are used by
customers of Holiday Inn like lobby, restaurant area, dining area and some other places so it is
the responsibility of housekeeping to clean that areas.
2.
In context of hotel industry, the forecasting of linen is essential as linen are important in
numerous facilities given to the customers like meeting halls, carpets, curtains etc. due to which
customers are get attracted towards hotel premises decorations. So it become essential to wash
the linens so that they continue to remain in good condition so that to make customer feel better
about the services provided by Holiday Inn. So by maintaining a proper record of linens and by

appropriate forecasting it will become easier to stay away from material deficiency and any
shortage of stock.
3.
For appropriate functioning of the organisation some departments play an important role
and following are the interrelationship between the departments:
 Development of good impression takes place when there is adequate interrelationship
between housekeeping and department of front office.
 Housekeeping department is related with food and beverage department as to supply
linen in that department (Carballo and et. al., 2015).
 For having access in the rooms for cleaning or any other services, the security department
is interrelated to provide keys to housekeeping.
 The housekeeping department is somehow interrelated with kitchen as this is essential for
kitchen to get pest control on routine purpose. This will aid Holiday Inn in delivering
quality food to the customers.
4.
Scheduling is categorised as the procedure which includes planning, collecting, monitoring
is performed in between the workers and other machineries to execute a job role or activity. It is
helpful in making an activity efficient and effective in order to get effective control on all
processes. Holiday Inn utilises activity of scheduling in a proper manner so that resources can be
utilised at most and services can be efficiently given. Although it is essential to make proper
budget so that all the activities can be performed in a n efficient and considerable manner.
Scheduling gives opportunities to the company for proper improvements so that future workings
can be improvised as according to the market condition (Gössling and Lane, 2015).
5.
By having proper security in Holiday Inn the damage of property can be minimised as
security cameras are posted everywhere so it becomes easy to catch the reason of damage. By
having sufficient security measures it can help the organisation to get protection over raw
material and other materials discrepancies.

6.
The maintenance department provides proper control over all the facilities and they are
accountable for improvement in energy efficiency and decreasing total operating costs.
Maintenance department safeguards wholeness of overall building which includes all the assets
and additional facilities. It includes maintenance of phone line, lifts, lights and fixtures due to
which proper functioning of hotel services remains to continue without any hurdle (Hansen
Henten, and Maria Windekilde, 2016).
7.
By having interrelationship between housekeeping and front office department it will
become easier for housekeeping of Holiday Inn to track record of arrival and departure so this
will help them to clean those rooms which are vacant and are required to be clean for other
guests.
By having interrelationship with safety department, in case of any emergency like fire or
theft it can directly be communicated to safety department of Holiday Inn.

REFERENCES
Books and Journals
Bolton, J., 2016. Predicting and managing demand in social care. American Journal of Medical
Research. 3(2). pp.152-187.
Carballo, M. M. and et. al., 2015. Economic valuation of tourism destination image. Tourism
Economics. 21(4). pp.741-759.
Gössling, S. and Lane, B., 2015. Rural tourism and the development of Internet-based
accommodation booking platforms: a study in the advantages, dangers and implications
of innovation. Journal of Sustainable Tourism. 23(8-9). pp.1386-1403.
Hansen Henten, A. and Maria Windekilde, I., 2016. Transaction costs and the sharing
economy. Info. 18(1). pp.1-15.
Juhila, K., Hall, C. and Raitakari, S., 2016. Interaction during mental health floating support
home visits: managing host–guest and professional–client identities in home-
spaces. Social & Cultural Geography. 17(1). pp.101-119.
Lu, C. and Kandampully, J., 2016. What drives customers to use access-based sharing options in
the hospitality industry?. Research in Hospitality Management. 6(2). pp.119-126.
Tontini, G. and et. al., 2017. Exploring the nonlinear impact of critical incidents on customers’
general evaluation of hospitality services. International Journal of Hospitality
Management. 66. pp.106-116.
Online
The advantages and disadvantages of being a sole trader. 2019. [Online]. Available through:
<https://www.companybug.com/advantages-and-disadvantages-of-a-sole-trader/>.