Managerial Skills and Organisational Culture Analysis

The provided report presents an analysis of management styles and leadership characteristics in organisations. It discusses the importance of effective communication processes in creating a good brand image and organisational culture within firms. Additionally, it explores the manager's own management skills and SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to understand their strengths, weaknesses, threats, and opportunities. Finally, the report concludes by discussing how managers can develop their skills through career development plans that help achieve business goals and objectives.

THE DEVELOPING
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1.1 Different management styles .............................................................................................1
P1.2 Leadership characteristics of senior manager.....................................................................2
P1.3 Communication process within Hotel Hilton.....................................................................3
P1.4 Organisational culture.........................................................................................................4
TASK 2............................................................................................................................................5
P2.1 Management skills .............................................................................................................5
P2.2 SWOT analysis...................................................................................................................6
P2.3 Objectives and targets.........................................................................................................7
TASK 3............................................................................................................................................7
P3.1 Lead and motivate team .....................................................................................................7
P3.2 Managerial decision............................................................................................................9
TASK 4 .........................................................................................................................................10
P4.1 Managerial and personal skills for career development...................................................10
P4.2 Career development plan .................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Manager means a person who manage all the activity of organisation through monitoring
and controlling to its staff members and other management levels. They played an important role
in making business successful through directing or managing employees. Manager is connected
within many activities or functions of industry through directing different management
departments like hospitality sector of firm (Crawford, 2014). Hilton hotel is one of the most
famous or luxuries hotels in UK. It was founded by Conrad Hilton, who expand its business in
hospitality sector around 85 countries and successfully establishing 570 hotels and resorts. Hilton
established its headquarters in Virginia and US.
In this present report it explains about developing manager importance in organisation
and compare its different management style. It also defines communication process in
organisation and its culture that effect firm. This report discussed own management skills and
performance through SWOT analysis. Thus, at in the last this study explain manger personal and
managerial skills that helps in achieving its career and organisation goals or objectives.
TASK 1
P1.1 Different management styles
Manager is very essential for Hilton hotel for managing its financial and statistical areas.
Developing manager has many role in firm such as recruiting, supervising and training to
employees (Parmenter, 2015). They have a responsibility for satisfying its customers and
workers in their jobs positions. There are 4 management styles of managers or leaders.
1. Autocratic style: autocratic also known as Directive style, this kind of management
defined approach from top-down. According to this way manager take all the decisions
in organisation and order other people to fall it. They carefully focused on performance
of workers and some other staff members in firm. Manager closely supervised
employees in work areas and give directions to them according to their roles and
responsibilities.
2. Authoritative style: authoritative management style is better than directive style. In this
function manager give freedom to employees to play their role in Hilton hotel by serving
good services to customers. They clear workers about its vision and goals which they

had for present and future. This style is worked successful when management take right
decision in proper or managerial way.
3. Coaching style: developing manger or coaching manager is focused on employees'
development according to its professions. This management way explain the manager
role for encouraging subordinates and provide coaching to them for improving their
skills better than others. It will make a strong bond between employees and managers.
4. Participative style: it is called a democratic style as well. According to this manger
encourage employees to make them active in its performance at workplace. Participative
leader or manger receive its subordinates views before making any decisions. Thus, this
activity boost group or team members and increase their morale (Ramazani, and Jergeas,
2015). It also developed workers trust and valued for organisation as well as for their
manager. This management style need specific skills to complete task or project.
These different management styles express various approaches of manger to handle or guide
employees in workplace. This will help in managing organisation functions in manageable way.
P1.2 Leadership characteristics of senior manager
Leadership is a quality that has to be needed in senior manager of Hotel Hilton, according to
these style manager have ability to manage organisation goals and objectives (Cardy, and
Leonard, 2014). Effective leadership has included many characteristics like honesty, confidence,
communication skills, responsibility, focus etc.
1. Honesty: honesty is the best policy to run organisation effectively. It is very important
in business world, manager need to be honest in performing its responsibility in Hilton.
It critically essential in firm for encouraging employees. According to this characteristic
manager have understanding the importance of employees and its work performance.
Honesty can build up in workplace through having transparency between manager and
staff members for making decision.
2. Confidence: Senior manager of Hilton hotel need to be confident in making their
decisions. Confidence build trust and understanding between manager and employees.
They need to be assured that they are making right decision. In organisation leaders or
managers take tough decision in employee performance or to achieve goals, at this
situations they need to be confidence about what they are doing is actually right and
effective for every one in firm.

3. Communication skills: communicating with employees and clients in good way is the
best thing that build good brand image in marketplace. Senior manager have excellent
communication skills that help them to motivate their workers and encourage working
hard.
4. Responsibility: this is the most important quality that every manager need to have when
there are performing its job. Responsible manager make a responsible team, which has
same aim to achieve business objectives. It developed employees and manager in
professional or personal stage.
5. Focus: manger need to be focused on making success of firm and also in developing
workers performance. At the situation of competition in marketplace they need to be
focused on making new strategies and planning which is better than its competitors.
P1.3 Communication process within Hotel Hilton
Communication process: this is very effective process to attract customers towards Hilton
hotel. This activity has done by mangers, employees and other departments members with
clients. This process has completed by following some steps are:
1. Sender: sender is known as communicator. A person who covey messages to other people
in organisation, Manager played role of sender (Pesina, and Solonchak, 2014). They sent
messages to employees for communicating with them through pictures and symbols.
They also used this process to order their workers for completing task.
2. Message: Messages means to give information in words without saying anything to
employee and customers. Thus, this is the best way to communicate with workers and
giving all basic info according to their jobs through managers of Hilton.
3. Encoding: this step include verbal and non verbal process. Regarding this stage manager
pass required details to employees through symbols, words and actions. It will put
selected message into proper way.
4. Channel: channel means sources, manager of organisation used many sources to
communicate workers and other staff members through telephone, apps, computer and
televisions. All these things help to convey information with clients and employees.
5. Receiver: In this communication process of Hilton client and workers is a receiver.
Neglecting by viewers make communication ineffective. Manger sent details to people

according to their job role, so its receiver responsibility to understand message and reply
in good manner to achieve required objectives.
6. Decoding: this is the last stage of communication process, employees try to covert
message in same way like communicator has. They need to read it carefully and answer
it in the best possible way.
Source: Effective Communication – Process. 2018
P1.4 Organisational culture
It was a system or function of shared or adopt belief and values, that has decided how
people behave in industry. Organisational culture is depended upon employees and clients
behaviour, their dress and performance in their jobs. It affects company growth and progress.
Hilton hotel followed Adhocracy culture at workplace (Scott, and et.al., 2018). It is very
dynamic and creative in work environment. Manager of organisation is very creative in
performing their job role. They make new innovations at workplace to make its business more
successful than the other firm have.
They take risk for making their organisation best in marketplace against to its
competitors. This culture defines the process of organisation culture that help employees to make
Illustration 1: Stages of Communication process

their performance higher than other people in firm. Manager respect workers and customers
values or belief that increase their interest in performing their work at workplace, it will make
them honesty in professional and personal stages. They motivate workers to complete its task
and increase ability for facing difficult situations. Through applying adhocracy culture in firm
manager clear out employees about their vision and motivate them to achieve its best goals. This
will make them innovative and creative in completing their projects that attract customers
towards services.
TASK 2
P2.1 Management skills
Management skills is very important for controlling and managing overall work
performance of employees and customers in Hotel Hilton. Basic management skills are:
 Planning: I focused on present market situations and make plan to secure business at the
time of facing competitors in business world. Thus, for making plans I usually focus on
budget of Hilton hotel and then make strategies according to conditions.
 Communication: usually I try to communicate employees and other staff members to
established good management environment at workplace. This is the best way to
understand workers emotions and way of performing their tasks. Through using this
activity I can motivate them for working better than other peoples does.
 Decision making: I take advice of subordinate in making decisions for the purpose of
achieving business objectives. It impacts at the whole process of organisation and its
productivity. I usually make decision according to situations and performance levels of
employees.
 Problem solving: I try my best to resolve problems of workers and clients in Hilton Hotel.
This is my responsibility that I will take care about their satisfaction and comfort areas.
Employees is very important for business growth, so for this I try to solve their issues and
encourage them to complete their projects without any barriers.
 Motivating: motivation is very effective way to make people progressive in work areas. I
will motivate workers for the purpose of developing themselves as well as organisation
business. Through following this activity I can encourage people that help me to manage
whole management process.

 Delegation: I have responsibility of managing overall functions and activity of
employees, provide training, arrange meetings and others. Thus, it defines that workload
by delegating projects to union is not been tolerating. I can not complete my task under
doing this work it is my weakness.
P2.2 SWOT analysis
Strength
 I perform by duty with honesty and
focused.
 I can manage or encourage my
employees through motivation.
 I have the skill of completing my tasks
or projects on time.
 In organisation I am not dependable for
any other people to finished my
professional work.
 I also have a leadership quality that
help in managing overall activity of
hotel Hilton workers and customers.
Weakness
 I get frustrated with disjunction by my
colleagues.
 At some time I feel irritated when other
persons asking questions in many
times.
 My weakness is delegation in
organisation.
 I can not complete my task under
pressure or fixed manual by superiors.
Opportunities
 I have experience through working in
many other organisations.
 In this sector I get the opportunity to
communicate younger people with their
different style and languages.
 This will help me to developed my
knowledge more than others.
Threats
 My fear is entering new competitors in
market place within same services in
industry.
 High competition environment is the
another threat of my profession.
 Nearby organisation with same prestige
and products or services like travel,
accommodation and best hospitality
areas.

P2.3 Objectives and targets
Objectives or
prioritise
Why it is important Strategy Time frame
Decrease
frustration and
irritation
It is very important for
performing smoothly to
complete my tasks without
any barriers.
Do mediation daily in early
morning before arrived in
Hilton and join staff
members societies.
It takes around 7
days.
Improve
Delegation
Thus, for improving
delegation in workplace
make healthy environment.
Take advice of higher
authority or senior
members in organisation.
It gets improved
in 10 days.
Under pressure
working
It is important for
completing my task in
organisation and help in
achieving business
objectives.
Focused on finishing my
project and involving with
other staff members in their
work.
It will take 15
days for make
this situation
better than know.
TASK 3
P3.1 Lead and motivate team
Leading and motivating team or group members is very important for achieving business
goals and objectives. Through using this activity in workplace employees get improved their
skills in completing task (Sanjeev, and Surya, 2016). This will help in developing their
knowledge and behaviour in Hilton Hotel. Thus, by following Herzberg's motivational theory it
can easily explain.
This is a two factors theory of motivation like motivating factor and hygiene factor that
affect business growth and employees performance in organisation.
Motivating factors: According to Frederick herzberg's motivation is the best way to
increase employees interest for completing its project in work areas and make their organisation
better than other in business world. It helps in identifying workers skills that make them effective

and progressive. Motivation developed trust and belief for manager and firm. It established
strong relationship among both of them. Manager or supervisor lead employees in doing their
task performance. Through this process by supervisor workers get satisfaction in their job place.
Motivating factors have some benefit for organisation like recognition, sense of achievement,
promotional and growth opportunities etc. that helps workers to achieve its personal and
professional goals.
Source: Herzberg’s Motivation Theory – Two Factor Theory. 2017
Hygiene factors: this factor is quite different from motivating factors. It will low down
the interest of employees in their job and performance task. Hygiene factor do not provide
workers job satisfaction. This factor is related with employees role and responsibility in its core.
Physiological need is the base of this factor. Thus, for making business successful manager need
to pay attention on filling workers needs according to its positions in Hilton.
Manager need to pay worker salary on time within appropriate structure. Dissatisfaction
increase when people do not treated by seniors equally or receiving their unsatisfied salaries. To
make organisation successful manager need to pay full satisfaction salary to workers that help
Illustration 2: Herzberg's two factors theory

them to motivate them. Firm or leaders make policies that might be effect employees
performance positively. Physical working, status, interpersonal, and job security are the stages
of hygiene factors.
P3.2 Managerial decision
Manager of Hilton hotel make many plans and strategies to grow its business in
marketplace or to expand their services in many others countries (Patton, and McMahon, 2014).
Through, this they need to make managerial decision that help them to achieve business
objectives, Henri Fayol theory helps in making decision process in managerial way through:
 Planning: According to Fayol' s theory, Manager take decision through make planning for
improving and developing employees performance. Management must schedule or plan
daily part of organisation process (Leong, and Leong, 2014). This process help workers
to set its vision and mission in firm to face any situation in work areas.
 Organizing: Manager of Hilton hotel organise all the essential things that they need to
include in making its managerial decisions. Organizing helps workers to performance
their task without any barrier. Proper way of organising activity or functions clear
business purpose or aim of winning goals.
 Commanding: this is very important for managing overall process of Hilton.
Commanding through manager over the employees make management in control.
Supporting or commanding both affect workers performance and encourage them for
giving high work activity.
 Coordinating: Henri Fayol focused on this stage because it is necessary in between
employees and manager. Coordination build trust and understand among senior and other
staff members. This will increase workers interest in completing their task better than
other their colleagues that also impact positively on business performances.
 Controlling: it is very important for organisation to manage its staff members and
customer according to its role and responsibilities. Manager need to make control and
monitor worker activity in work areas. This is the final step of managerial decision
process, that support in achieving goals and objectives. All these stages improved or
developed employees skills and knowledge, or make them focused on business growth.

TASK 4
P4.1 Managerial and personal skills for career development
Personal and managerial skills help to make career plans for present and future. I have
some qualities and skills that helps me to improved or developed my career (Patton, and
McMahon, 2014). Communication skills attract customers towards business or services of
Hilton.
 I can communicate with clients in effective way that make them comfortable on
organisation. It also applied on employees to raise its performance levels and encourage
them to perform highly effective.
 I am very honest in my work or for worker than well, because it helps me in my career
and also to make future plans.
 I am very flexible in work areas with staff members or changes in organisation structure.
It will help me to developed my skills and better than other people in firm. Flexibility is
very important in job profession at the time when I m doing my work.
All this activity make my career more developing and innovating. Through, support in making
future and clear present agenda or aims.
P4.2 Career development plan
Current
objectives
Importance Strategy Evidence Time frame
Improving
communication
skills
Manager need to
improve its
Communication
skills because it is
important to
developed their
career and
achieve personal
or professional
goals through
making good
To make
collaborate with
other staff
members. It is a
short term period
process.
Manger start
working with
workers and
resolve their
problems and
issues in
workplace.
It will take
around 10 days.

communication to
employees and
customers.
Understanding
employees need
and demands
To make business
successful
manger need to
understand
workers
requirement and
needs.
Thus, for this they
need to arrange
get to gather
meetings to
understand people
more for knowing
its basic needs.
Employees
performed their
work effectively
in organisation.
6 days to
improve.
Career goals This is the long
term process that
help manager to
make its career
development
plans and gain
objectives.
Focused on work
performance or
doing their task.
Promotion in their
job positions.
6 months.
CONCLUSION
It has been concluded that manger played an important role to developed organisation
business more successful than other competitors have. The present report starts by presenting
different management styles or leadership characteristic in organisation. It also explains
communication process of company that help to make good brand image and analyse
organisational culture that take place in firm. At the next level this study analyse own
management skills and SWOT for understanding manager strength, weakness, threats and
opportunities. In the last this present report explain how manager developed their skills through
making career development plans that help them to achieve business goals and objectives.

REFERENCES
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Falconier, M.K., 2015. Together–A couples’ program to improve communication, coping, and
financial management skills: Development and initial pilot‐testing. Journal of marital
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Leong, F.T. and Leong, F., 2014. Career development and vocational behavior of racial and
ethnic minorities. Routledge.
Parmenter, D., 2015. Key performance indicators: developing, implementing, and using winning
KPIs. John Wiley & Sons.
Patton, W. and McMahon, M., 2014. Career development and systems theory: Connecting theory
and practice (Vol. 2). Springer.
Pesina, S. and Solonchak, T., 2014, June. The Sign in the Communication Process.
In International Science Conference: International Conference on Language and
Technology (June 19-20). World Academy of Science, Engineering and Technology.
International Science Index (Vol. 8, No. 6 Part XI, pp. 1021-1029).
Ramazani, J. and Jergeas, G., 2015. Project managers and the journey from good to great: The
benefits of investment in project management training and education. International
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Sanjeev, M.A. and Surya, A.V., 2016. Two factor theory of motivation and satisfaction: an
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Scott, T., and et.al., 2018. Healthcare performance and organisational culture. CRC Press.

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