Management & Leadership Roles

This assignment delves into the diverse roles of managers and leaders across different sectors. It examines their impact on team building, organizational success, and project management. The analysis draws upon various academic articles that highlight the importance of leadership competencies, strategic decision-making, and effective communication in achieving desired outcomes.

The Developing
Manager

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK1.............................................................................................................................................1
1.1 Compare different management styles ............................................................................1
1.2 Discuss leadership characteristics within the two organisations......................................2
1.3 Evaluate communication processes in the selected businesses........................................3
1.4 Analysis of organisational culture and change in selected businesses.............................5
TASK 2............................................................................................................................................6
2.1 Assessment of own management skill performance........................................................6
2.2 Analysis on personal strength, weakness, opportunity and threat....................................8
2.3 Setting of goals and targets on priority basis....................................................................9
TASK 3............................................................................................................................................9
3.1 Role of a manager in motivating team to achieve an agreed goal or objective................9
3.2 Managerial decisions to support achievement of goal with appropriate recommendations
..............................................................................................................................................10
TASK 4..........................................................................................................................................12
4.1 Own managerial and personal skills for career development.........................................12
4.2 Preparation of development plan....................................................................................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................17

INTRODUCTION
In every organisation, managers play important role in various ways. They have so many
responsibilities like making healthy environment, training & development sessions for
subordinates and support or motivate them in different situations. All these may help in
enhancing productivity and profitability of corporations. Other responsibilities like hiring best
candidates from many, which aid firms to run business successfully in the marketplace.
Therefore, developing manager is the one who manages all activities which comes under
enterprise by his/her own skills so that set targets can be attain in short period of time. In this
report, various principles and practices of management behaviours is discussed (Beratarrechea
and et. al., 2014). Along with this managerial skills is also mentioned which helps in attaining
overall goals of the company. At the last of the project, career development plan is also
mentioned.
TASK1
1.1 Compare different management styles
Leadership qualities of a manager relies on management styles that an organization
follows. This style belong to how a manger satisfies its juniors and how he monitors their
working style. This is a pattern of interaction between spearhead and its followers. This can also
be consider as how a leader motivates and directs its team members by implementing
instructions effectively. There are two very common management styles that a company should
follow:
 Autocratic
 Democratic
Autocratic:
In this style of management manager is central decision maker and junior executive has
to follow his orders and they are not allowed to be a part of decision making process. In this
pattern subordinates has to follows instructions given by their spearhead as per corporation
guidelines to deal with clients. Manager impose association's guidelines to serve its customers
and this sort provides best chance of dealing with consumers. It is a traditional management style
that earlier leaders follow in their time. When chances of making mistakes are less this type of
style is very popular and appropriate then. Thomas Cook a tours and travel company that follows
1

this sort of management because it is a very big service provider venture that is why it has to
maintain its service quality (Schaper, 2016).
Democratic:
In this management style manager plays a role of mentor rather than a superior decision
maker. This style of management enables juniors tom take part in decision making process and
they are allowed to give their suggestions that is why this style named as democratic
management style. Spearhead allows its team members to work according to their own style
while completion of daily task. Employees enjoy this pattern as they get freedom of working and
this style motivates them to work hard for their own company.
Comparison between Thomas Cook & Saga Travels are as follows:
Thomas Cook Saga Travels
 Managers are single decision makers.
 Team members are suppose to follow
instructions that are given by managers.
 Leaders are like boss.
 Chaos chances are less.
 Subordinates can take part in decision
making process.
 Executives are suppose to follow
instructions with certain flexibility.
 Managers are mentors.
 Chaos chances are more.
1.2 Discuss leadership characteristics within the two organisations
Characteristics of a leader varies person to person and organization to corporation. These
features of leadership style play a vital role in business operations. There are different styles of
leadership that leader of Thomas Cook and Saga Travels follow in their association and these are
as stated as beneath:
Leadership style follows by spearhead of Thomas Cook - Leader of this venture follows
autocratic style of leadership and characteristics of this pattern are described below: Centralization of powers – In this leadership style spearhead retain all decision making
power to them and his junior members are not allowed to take part in this procedure
(Tabrizi and et. al., 2016).
2

 Distrust of subordinates abilities – leader of corporation do not have trust on abilities of
their junior executives that is why they don't rely on them and don't take suggestions from
them and supervise them closely. Delegation of authority – Leaders do not delegate authorities to their followers and
include themselves only in day to day activities. Spearhead rarely empower their team
members. Communication – Employer follows one way communication process in this spearhead
give instructions and their staff has to work ad per this directions.
 Motivation – leaders think that motivation does not come from empowerment of their
followers. It can bring from other variants like cash benefits, incentives etc (Varela and
Gatlin-Watts, 2014).
Styles that are followed by leaders of Saga Travels – This association's leader follows laissez-
faire style. This pattern has various features that are described as beneath: Guidance from leaders – in this type employees get a little guidance from their seniors
and work as per their style. Decision making freedom – Staff members have complete freedom to take decisions that
are associated with their task. Tools and resources – It is only responsibility of spearhead that they have to provide
required tools and resources to its subordinates. Problem solving attitude – It is staff members who have to solve their problems at their
own and it is not compulsory for them to take advise from seniors of organization.
 Empowerment – Employers empowered their employees with full rights and power so
that they could work properly and efficiently.
1.3 Evaluate communication processes in the selected businesses
Communication Process:
communication is a two way process that every organization has to follow. Steps included in
procedure are stated below:
 Sender: This is also called as encoder and it is must for him to send message in an
appropriate manner.
 Medium: The tool which is utilized by sender, for example: email, face to face and so on.
 Channel: This is much responsible to deliver message effectually, such as internet.
3

 Receiver: He or she is an individual who gets the message from sender.
 Feedback: it is an important part of process as it determines whether the conveyed
information is correct or not.
 Context – This includes various points like place, time, events and attitudes of sender or
encoder.
 Noise/ Interference – It is a kind of interruption that affects communication process
negatively.
There are lots of communication process that employees of an organisation has to follow.
This procedure enables correct decision making for long time profitability. It is a duty of
spearhead that they should communicate all information correctly and efficiently so that their
staff could be able to work effectively and chances of arising conflicts should be diminished.
There are various communication patterns that an association can adopt for better
outcomes and these are stated as follows:
Verbal Communication – It is a basic type of communication that every corporation
follows. Thomas Cook and Saga travels both association follow this sort of communication
process to check whether their subordinates are doing good or bad (le Roux, 2016) .
Written Communication – It is a format which top management follows to provide
information regarding strategy execution to its middle level management. This kind of procedure
both venture follow to establish connection with their junior staff members.
Non-Verbal – This pattern includes signs that generally use for short conversations like
thumbs up for good performance etc. This sort of signs language selected both company follows
to save time.
Linear Communication – Thomas Cook and Saga Travels both venture have different
functional levels in their corporate house and members of these departments have connection
with each other, this is called as linear communication when same functional level employees
establish connection with each other.
Lateral Communication – It is a horizontal communication between departments. For
better outcomes every area of business operations has to communicate with each other and both
studied firm uses this pattern.
4

Formal Communication – In this type of connection orders flow from top to bottom and
ideas and suggestions go downwards to upwards. It carries a proper format of establishment of
connection which Saga Travels follows.
Informal Communication – It is a format other than formal communication. In this type
order flows from upwards to downwards and top management does not seek for ideas and
suggestions from lower and middle level management very much. This kind of pattern Thomas
Cook because it has autocratic management style (Zhao, 2015).
Barriers in effective communication:
 Jargon – specific terminology and complicated term do not use very often.
 Employees have different point of views and perceptions.
 When subordinates are not aware about distinct languages and accents.
 It is like when staff member faces troubles regarding differentiation of culture (le Roux,
2016).
1.4 Analysis of organisational culture and change in selected businesses
Culture of organization can be analysed by study of macro and micro points of
environment that affects activities and it brings change within firm and it has its impact on
working of employees (JulyMcKinney, Evans and McKay, 2016). There are lot of factors that
affects organizational culture are described as beneath:
 Internal Factors are stated below: A culture depends upon top management actions that middle level management has to
follow. In both selected organizations their upper managerial grid affects its operations
that decide activities of their subordinates. Human Resource Practices – Working style of manpower has wide effect on corporation
culture which is get affected by HR practices because these HR policies monitor
performance and conduct training and development program for enhancement of
employees performance. Socialization – Performance of any worker relies on culture of company. Working quality
gets affected with culture whether positive or negative. Performance of a skilled person
also varies firm to firm because of its culture (JulyMcKinney, Evans and McKay, 2016). External Factors are as follows:
5

 Context of Community – It means how is association to be perceived from external
community and workers of firm also come from that society whom have ability to bring
change in inner atmosphere of corporation. This factor affects both selected company
whether it is Thomas Cook or Saga Travels. Govt. rules & regulations – it includes rules regarding employees welfare, environmental
issues etc. Both selected organizations has to follow all rules and regulations that are set
by government bodies. It mainly affects when a venture goes internationally for its
operations.
 National Culture – Corporation culture differs when firm goes outside from domestic
country and this variation affects association culture negatively or positively. Thomas
cook follows its own culture in workplace on the other hand Saga Travels culture varies
from country to country (Miceski and Tashkov, 2017).
TASK 2
2.1 Assessment of own management skill performance
Professional Abilities Current Level
5 = Strong
1 = Weak
Best Current Example Ways to improvement
Communication
Abilities
3 Clayton Crown Hotel
London is a hotel and
for that I have to deal
with many consumers
and for that I have to
improvise my skills.
For improvement of
skills I have to take
parts in seminars and
group discussions.
Listening Capabilities 4 I need to resolve
conflicts between
employees.
For resolving
grievances and
conflicts I fave to
listen properly to
workers.
Leadership Abilities 5 Provide proper Delegation of
6

instructions to
followers.
authority should be
appropriate to
subordinates.
Planning and
Organizing
4 Company should be
organise according to
formulated strategy.
It is a liability of
workforce that they
complete their task
within set period of
time.
Presentation Talent 5 Presentation of all
details and info in
front of higher
authority so that they
could be able in taking
effective actions and
decision-making.
This could be
improved by
consulting e-learning
methodology.
Problem Solving 1 Conflicts and
grievances can be
sought out by taking
all worker's opinion.
This could be
improvise by taking
suggestions from
lower level
management.
Professional
knowledge
2 I have more than
enough professional
knowledge as I have
consulted my college
in this context.
Latest technology
could be use for this
improvement.
Team work 5 It means
understanding needs
and demands of team
members and take
action for their
A diversified team can
be managed by study
of their need and
wants.
7

benefits.
Self- Management 1 Formulate planning for
daily tasks.
For appropriate
working pre-planning
is necessary.
Time Management 4 Best way of manage
time for daily task that
manager should follow
time-table for that.
This can be done by
learning different time
management strategies
to manage order of
task.
Technology Skills 3 Uses of data from the
help of internet.
Learn micro and
macro environment by
taking opinions of
users.
2.2 Analysis on personal strength, weakness, opportunity and threat
Power and limitations of an individual can be identified by SWOT Analysis which will
go through with strengths and weaknesses along with opportunities & threats of a person. This
tools gives its support in crucial decision making for improvement of growth chances (Murtagh
and et. al., 2014).
Strengths Weaknesses
Lead any diversified team in an efficient
manner is my ability.
Motivate all employees for better revenue.
Communication is a single of sharing
information from each and every personnel.
Work pressure leads to affect my working
quality and I became frustrated very fast.
Sometimes I wont able to use new technology
properly that disable me to establish
connection with external environment.
Opportunities Threats
Communication can be improved with help of
new and latest technology and this will lead
better solutions of problems which arises at
My problems get increased if issues and
conflicts are not solved properly and this will
bring more troubles in organization (Pegram
8

workplace. For e.g. as CEO. and et. al., 2014).
My carrier gets affected by poor planning
procedure because it impacts negatively firm's
working environment.
2.3 Setting of goals and targets on priority basis
Objectives along with time duration:
Aims Time duration
The fundamental shortcoming is knowledge regarding profession and
to get over from this, it is required for me to read some case study and
in addition books. These are need to be associated with business.
25 days
Another is, I have to work on stress administration. For this, I will
prepare an appropriate plan.
22 days
Third major thing is formulate a time plan; therefore, entire activities
will accomplished as per priority.
18 days
Objectives along with time duration:
Aims Time duration
It is required to get aware regarding extrinsic things; thus, I will know
about new and latest techniques time to time which help me to
complete work within limited period of time.
22 days
I need to increase my presentation abilities and for this, I will attend
some seminars.
10 days
Finally, it is needed for me to have some skills regarding self
management. For this, I will formulate a plan to understand things
systematically (Scala, Mota and Delahaye, 2016).
12 days
9

TASK 3
3.1 Role of a manager in motivating team to achieve an agreed goal or objective
Manager is said to be a person who has so many responsibilities in the organisation. For
achieving goals and objectives of the company, manager organises plans, motivate employees,
build talented teams and etcetera. There are some other duties as well which manager have to do
at work station like, maintaining healthy relationship with labour, training & development
sessions and etcetera. Supervisors can motivate team in many ways through verbally or it can be
done in terms of money as well (Role of Team Leader in Team Building, 2018). Like, extra work
done by a team than their targets, here managers can motivate them by giving them incentives
(Cheung and et. al., 2014). This could help a team enhancing skills and knowledge and work in
efficiently. This may lead firms at a stage where targets can be easily attain in efficient time
frame.
Frankie & Benny's restaurant was found in 1995 and continuously providing its services
to consumers. Hereby, managers should provide a clear vision of objectives and aims to each and
every person of the team member that has been set by Frankie & Benny's. This helps in them in
working even more efficiently as they already know what they are doing and why they are doing.
Some roles of manager in team building are as follows:
Communication with team mates: It is important for manager to keep on communicating
with employees. This may help in supporting them and finding problem what they are dealing
with in workplace. It becomes easy for him/her to resolve the issues in a short period of time
(Cozolino, 2014).
Leading and motivating team: Another role of manager is to keep on motivating team
members so that they don't loose interest as this may put impact on their productivity. Also, they
need to keep on pushing team mates towards their goals so that it can be achieved. By this
Frankie & Benny's can increase profit maximisation.
Group dynamics: It is important for managers to keep on evaluating groups. Group can
be stated as number of individuals come across and form a team. Here, groups can be made in
Frankie & Benny's according to the objective.
10

3.2 Managerial decisions to support achievement of goal with appropriate recommendations
Decision-making process can be stated as one the main responsibility of managers in
Frankie & Benny's restaurant. It is essential for company's managers to make proper decisions
only which enhances business in marketplace. Here, managers can take decisions by their own or
by taking suggestions from team as well. These decisions depends on situation or problem that
management is facing. Within the firm it is necessary to make decisions which are favourable for
staff members. This may help in them in creating positive environment at workplace. A talented
consumer may give proper services to consumer this may also helps in making long term
relations (Crawford, 2014).
Planning is also an essential part which can be stated as duty of a manager. For enhancing
business of the firm or increasing the productivity of team mates, supervisors makes plan
according to tasks. Training and development sessions that what needs to be discussed under the
programme manager plans everything. This may help him/her to reduce barriers that may arise.
Also, it is necessary for management to take suggestions and recommendations from
subordinates this helps in making effective decisions.
Recommendations and improvement regions for Frankie & Benny's restaurant are
mentioned below:
Feedbacks: In a continuous manner for improving services that organisation is giving to
consumers feedbacks are necessary. Proper views as well as opinions, managers can take from
both end users and from employees to make decisions which are favourable for Frankie &
Benny's.
Clear mission and vision: It is necessary for management of Frankie & Benny's
restaurant to enhance both productivity and profitability to give proper information to employees
regarding organisation's aim and objectives. This can make staff members more and more
efficient (Daley and et. al., 2016).
Healthy environment: Frankie & Benny's managers need to make a positive environment
for members at work station. By this, relationship can be made better in between employer and
employees. Also, it increases productivity of an individual and lead them to achieve their own
goals.
Enhancing sale of services: Frankie and Benny's can enhance sale by doing proper
advertisements. It can be done in many media's like newspapers, television ads, social sites and
11

etcetera. This grabs attention most of the people, this can change them into consumers which
directly enhance sale of goods and services.
Quality of products and services: It is essential to make long term relation with
consumers to provide exact services what they want to have. This process can be stated as
continuous process where company does modifications in products and services that they are
giving.
Reward to employees: Giving motivation to employees in Frankie & Benny's restaurant
can be stated as one of the duty of managers. Providing rewards to staff members in sense of
money or psychologically may lead organisation to reach to its set goal in a efficient time
manner.
TASK 4
4.1 Own managerial and personal skills for career development
In improving standards, in every situation for an individual in workplace and also in
personal life as well career development plays a major part. Here, I can make some plans which
may directly put impact on my overall growth (Derwik, Hellström and Karlsson, 2016). In
companies a manager should be effective, innovative and skilful which may help organisation to
enhance both the productivity and profitability. Therefore, I have to work accordingly so that set
goals can be achieved as soon as possible. There are some skills which managers have and they
are as follows:
Communication: It is one of the main part of managers. Here, they have to keep the
information running in between employer and employees in every level with transparency. This
improves relation in between authorities and low level staff members. I also have to keep on
enhancing my own skills. This may help in communicating with every single person in the
organisation.
Thinking: A manager should have unique kind of thinking. This helps her/him at the
time of decision making. Here. I need to enhance my own way of thinking which may aid in
pulling innovative ideas in my mind.
Learning: Managers go through so many phases on daily basis which lead them to places
where they learn new things. I also have to learn things which is going to help in growing (Ellis
and Abbott, 2014).
12

Career Ambition
What exact results comes from BTEC HND?
BTECHND is a two years of course which can be stated as a diploma. This helps in
individual to make decisions in business which are important. Which is beneficial for me.
What can be done instantly after?
There are so many courses that I can do after completing this which may aid to increase
knowledge and skills of my own.
What you'll be doing in 2 years time?
I am going to have so many options and will choose the best one which is going to help
me in growing.
What you'll be doing in 3 years time?
In these 3 years, I'll join best organisation according to my qualifications where, I'll be
doing my training. This may help in enhancing both knowledge and skills for my upcoming
future.
What you'll be doing in 5 years time?
Experience of 5 years can be stated as more than enough. Straight away will join Marriott
hotel. With the designation of a manager.
Work Experience
How many sectors you have worked in with what designation? Example: granny;
catering; sales; admin; restaurant service; bar service, life-saving; taxi-driving; football
refereeing; personal care; cleaning; carpentry; security; labouring; book-keeping; childcare;
housewifery; yacht crewing, cooking, dressmaking etc.
 Already done work at Frankie & Benny's restaurant which is a famous restaurant in
United Kingdom I have two years of experience in managing sector.
Current Employment Status
Working somewhere in current time?; Part or full-time?; Seasonal?; vacations?
13

 Working as a manager in current time in Frankie and Benny's restaurant.
Work Skills Profile
What exact skills that can be shown by you in front of your employer? Example: sales,
responsibility; punctuality; reliability; team playing; organisational, computer; administrative;
analytical; numerical; report-writing; negotiating.
 At current time I am handling a team which is continuously performing well.
What skills of yours can play role in becoming a manager?
Some skills like, decision making, team handling, communicating, problem solving and etcetera
can make a skilful manager. All these qualities that a manager should have. These can help in
becoming a good manager (Hunt and Weintraub, 2016).
4.2 Preparation of development plan
GOALS CURRENT
EXPER
TICE
TARGET
EXPERIE
NCE
OPPORTU
NITIES/
DEVELOP
MENT
PLACES
WHERE
THINGS
CAN BE
JUDGED
PERI
OD
OF
TIM
E
PROOF
S
 Skills
related to
communi
cation
One of the
major issue
is keeping
hands
folded in
front of
others
which may
put bad
impact on
others.
Keep on
concentrati
ng by that
this things
cannot be
done.
Meeting
with other
people in
meetings
may help in
development
of my own.
Feedback
from
subordinates,
supervisors
and etc.
14
days
Take
meetings
and go in
seminars
where I
can
interact
with
others.

Skills of
managem
ent of
time
Completion
of task
without
keeping an
eye on set
time frame.
Find or
plan
targets and
achieve
them as
soon as
possible.
Priorities
can be fixed
according to
requirement
s of tasks.
Evaluating
part plays the
main role in
completion of
task
according to
time table
that has been
made by me.
24
days
Time
array
 Skills
Cannot lead
a team
Can solve
problems
It can be
done by
Not an easy
part can
26
days
Word
14

related to
leadership
which has
more than
50
individuals
of every
person
who is in
the team
by
listening
what they
are facing.
sharing
problems
that labor is
facing in
front of
senior
authorities.
decisions for
betterment
having
conversations
with others.
with team
members
so that
effective
decisions
can be
taken.

Skills of
decision
making
Having the
quality of
taking
decisions
which are
positive for
organisation
but it takes
time.
Quick
decision
taking
process by
learning
from
previous
mistakes.
Here,
seniors can
help in
making
decisions
which can
be
favourable.
Can evaluate
own
performances
by looking at
previous
performances
(Islam and et.
al., 2015).
34
days
Taking
results of
the
performa
nce from
seniors or
having
words
with team
members.

Skills
related to
problem
solving
situations
Resolve
issues
which can
be easily
done in a
short period
of time.
Rectify
problems
in a little
time on
daily
basis.
This can be
done by
looking at
previous
decisions if
they were
good or not
which was
of short
time.
Feedback can
be taken from
seniors.
38
days
Problem
solving
theories

Skills
related to
presentati
ons
Simply
presentable
which can
be easily
May be
unattractiv
e in
existence.
This can be
learn from
meetings,
seminars
Looking at
the end
results which
came up and
15
days
Proper,
need and
clean
presentati
15

understood
(Kallas,
2014).
and etcetera. share them
with
subordinates
for learning
purpose.
on which
is
understan
dable
easily.
CONCLUSION
It has been concluded in the above assignment, that managers are responsible for
everything which is related to operations in an organisation. A developing manager is the one
who aid in achieving goals and objectives of companies. To become a leading brand in the
marketplace, it is necessary for firms to have team mates which are highly efficient. This kind of
a squad can easily attain targets efficiently. Also, it has been found that managers can motivate
subordinates through various ways. All the above things that has been discussed helps in
attaining targets efficiently and effectively.
16

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