Teaching Strategies and Communication Techniques

This assignment provides a comprehensive overview of teaching methods and communication techniques for nursing education. It includes topics such as problem-based learning, customer experience management, and social change interventions, as well as case studies on crowdsourcing software development and frontline manager skills development programs. The assignment also explores the intersectionality of gender and culture in international airline cultures. With a focus on practical applications and real-world examples, this resource is ideal for nursing students, educators, and professionals seeking to enhance their teaching methods and communication skills.

THE
DEVELOPING
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Compare two styles of management which are used for JW Marriott ............................1
1.2 Leadership characteristics of manager in JW Marriott....................................................2
1.3 Process of communication within a company..................................................................3
1.4 Company change and culture in JW Marriott...................................................................5
3.1 Role of a manager in leading and motivating a team to achieve an agreed goal or objective
................................................................................................................................................6
3.2 Justifying managerial decisions made to support achievement of agreed goal or objective
with appropriate recommendations........................................................................................8
TASK 2............................................................................................................................................9
2.1 Assessment of management skills and performance........................................................9
2.2 Analysing personal strengths, weaknesses, opportunities and threats...........................11
2.3 Setting of goals and targets on priority basis to develop own potential.........................12
4.1 My personal and managerial skills will support in developing of career.......................13
4.2 Personal and career growth needs, future needs and current performance for producing a
development plan..................................................................................................................13
CONCLUSION..............................................................................................................................15
REFERENCES:.............................................................................................................................16

INTRODUCTION
Developing manager play important role in taking care that organisation activities are
being taking place properly. Planning, staffing, organising, controlling are various activities
which are performed by superior. They take care that staff members are having adequate skills
and knowledge in according to duties that they are required to perform. Training and
development are program through which management is able to enhance abilities of employees;
so that they carry out tasks effectively and complete them within specified time limit. Present
report is based on J.W. Marriott which are operating their business in hospitality sector. They
provide quality services to customers, through which they are able to improve their profitability
by improving their image and goodwill in market (Billings and Halstead, 2015). Their manager
keep motivating and dedicating employees, so that they deliver quality service and attain targets
properly.
TASK 1
1.1 Compare two styles of management which are used for JW Marriott Autocratic style: In such working style, superiors do not take suggestions and ideas of
their subordinates. They are having a characteristics where managers are responsible for
decisions, boss having a most control and authority of making a decisions for utilizing
delegation and doesn't consult from their workers. Having a sole responsibility of
superiors, managers and leaders for decisions making without bothering much about
employees (Smith and Dodds, 2017).
Advantages: In this style of leadership, organisation can have a quick decisions, total control,
work process is streamlined, easy to learn etc.
Disadvantages: Depend on leaders, skilled workers, over load of work on higher authorities,
higher rate of staff turnover etc. Democratic style: In this working style, boss enter feedbacks of their employees. They
enhance the delegate authority to their employees, continual consultation and
responsibility sharing. Working in a democratic style is a healthy interaction and
effective between employees and management. As boss listen to their employees before
final of their management decisions.
Advantages: it help in gaining higher satisfaction within employees, increase staff members
motivation and morale, Complex issues are solved easily, better enterprise fits etc.
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Disadvantages: It is time consuming, raise uncertainty, slower and less consistent making of
decisions etc. Paternalistic Style: It is a hybrid style of autocratic and democratic. Leaders may allow
inputs of employees but final decisions is taken by managers itself. Workers feedback
improves their morale but if their decisions are not implemented may lead to
demotivation.
Advantages: Subordinates are loyal as their staff feel so cared and protected, lower employees
turnover, reduce cost of recruitment, competitiveness are improved, decisive etc.
Disadvantages: Do not promote their workers imaginative and creative skills, workers depend
more on mangers etc. Laissez-Faire Style: In this style of leadership, managers adopt this style which provide
workers important autonomy and freedom. It is very effective if workers are skilled,
experts and supervision are on field.
Advantages: workers should be resourceful, confident and relaxed, respect for workers, trust for
employees etc.
Disadvantages: Neglect the process of planning, lack of coordination among all employees etc.
JW Marriott and Hilton are two organisation which use autocratic and democratic styles
of leadership. Companies mainly allow their workers to suggest ideas and decisions which are
very important and should be confidential then firm take their own decisions.
1.2 Leadership characteristics of manager in JW Marriott
Leadership: Managers with good quality lead to manage workers. It includes enthusiasm,
self-assurance and emotional stability. As per JW Marriott, boss have to display stability in
emotions by not showing stress and frustration. Enthusiasm mean boss should be engaged and
energetic. They display a self-assurance by not being overly affected by failures or mistakes.
Someone in a position of playing a role of supervisory and managerial make a particular
employee a true leader (Hunt and Weintraub, 2016). Reserved designation for displaying some
attributions while observing their practical skills of JW Marriott. Qualities of leadership having a
higher demand for having a good reason- they drive morale of workers and success of company.
Some of qualities of good leadership are as follows:
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 Motivates others: All attributions which set good qualities of managers, it is a most
important. Ability to help every particular excellence which drive success of companies.
Leaders provide positive impact among all employees. Communication: Communication is very important for good managers. It can be through
email or phones. Managers with good leadership skills have to listen effectively to their
employees within a organisation. They should also aware about non-verbal
communication. Planning: Good managers know what needs to be completed and when they have to
complete. They know about enterprise goals and what worker should do for achieving
goals. They have to plan schedules, departmental budgets and inventory.
 Problem-solving: Managers should able to find out all problems and solve all issues
arises in JW Marriott. It is a responsibility of good managers that they can solve all issues
arise within a team and take a ethical approach for solving a problem.
1.3 Process of communication within a company
Communication: It is a process of conveying and understanding of information from one
person to another within a JW Marriott. It is a path where information or message are exchanges
with each other by using symbols, behaviour and gestures.
Types of communication: There are various types of communication as shown on
diagram which are discussed in detail below:
Verbal communication: This type of communication take place within a enterprise by using
mobile phones or many other medium. It is where message is transfer in oral form. It is complete
by the words of mouth or in written. It is further divided into three parts which are explained
below:1. Written: It is a communication which is in a written form. It is where they write a
message and sent to more than one person. Written communication takes place through
email etc.2. Oral: It is a communication which is held by telephone which is mostly used by every
organisation. It can also done by conferences call etc.3. Visual: It is a communication in a form of pictures they exchange their ideas with one
other within a company. It takes place through videos etc.
3

Source: Types of communication, 2017
Non-verbal communication: This communication is very effective. In non-verbal it includes
facial expression, body language, gestures, appearance tone of voice etc.
In this below chart shown the process of communication in JW Marriott. Process are
sender, transmission, noise, receiver and feedback are discussed in detail below chart:
(Source: Process of communication) Step1- Process: It starts with sender, who send a message. Generating of idea after that
sender encodes in a manner which is understood by receiver (Arnold and Boggs, 2015). Step2- Transmission: Ideas which sender have convey is transmitted over a channel with
that message go with receiver. This channel convey message from sender to receiver.
Communication channel should be telegram, computer, telephone etc. Step3- Noise: It is which create a disturbance while conveying a message. It became a
barriers of communication when there is a disturbance while communication.
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Illustration 2: Process of communication, 2017
Illustration 1: Types of communication

 Step4- Receiver: It is a whom messages are transmitted. While message decoding,
receiver should be ready for message receiving. Communication is effective when both
sender and receiver attach a symbols of similar meaning which create a message.
 Step5- Feedback: Generating a message by which response of receiver to sender real
message is said to be feedback. It confirms whether heir is having a behaviour changes of
an particular or outcomes of communication.
JW Marriott is using a verbal communication within their organisation for eliminating
barriers while exchanging of ideas between one another. This company channel of
communication is where it is send to sender and receiver get a message and accordingly response
is given.
1.4 Company change and culture in JW Marriott
Organisation culture: The behaviour and values which contributes to psychological
surrounding and different social of an company. It includes experiences, expectations, values and
philosophy which hold together.
Elements of organisation culture Values: the views, philosophies and goals which is shared by company. i.e. mission
statement of firm. Rites and rituals: activities, celebrations and performance that reinforce and foster
teamwork, sense of inclusion and esprit de corps. Norms: way of doing a work within an company, the tasks, standards and rules of an
firm. i.e. leading ethics, dress code etc.
Culture
Culture of JW Marriott is excellence employees feel lucky to work in their environment
with one of biggest brand and biggest hotel in a world. This hotel concentrate on their safety of
food culture at each level of company, with attitude of senior management says “making a good
food before that make a safe food” this company is having a story of success using a Culture
Excellence Program at a conference of international food safety. With this culture they achieve a
very higher outcomes on 1 year, shows its strong commitment to culture of food safety.
Organisation used data in a very strategic manner, find out areas where there is need of
changes and then implement strategies of target for solving them.
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It gives a organisation on large amount of useful data and analysing in-depth of culture
organisation (Yoder-Wise, 2014). Positive acknowledgement and reinforcement of job goes well
in a long way in morale boosting and work environment where workers are happy to enter into
each day and their natural value of industry in that- consumers never love a organisation, until
worker love it first.
Change
Factors which brings change in company are: Natural calamities: It includes droughts, earthquakes, floods, etc which affect
manufacturing of products adversely. Technical progress: A latest technology is established by using this it discover a new way
of process, new material needed, latest way of manufacturing a product. Transport improvements: It means declini9ng of cost and raising of product supply, it is a
situation of an chain of supply.
JW Marriott make a change of their food should be safe in their company which will
given to their customers. Through that it gives effectiveness and profitability within a
organisation. Company give their customers good services with that customers attract for visiting
JW Marriott again and again which help in promoting business all over.
3.1 Role of a manager in leading and motivating a team to achieve an agreed goal or objective
In an organisation, manager distribute work among staff members; through which they
are able to attain targets timely. They require to regulate and control business activities which are
being carried by all team members. Planning staffing, organising and coordinating are activities
performed by manager. Besides these, they also execute various training and development
programmes through which they are able to enhance capabilities of staff members. This help
manager in making them perform tasks effectively by making them dedicated and motivate them
towards their duties. Hence, superior are able to attain goals timely by making employees
function with each other.
As, J.W. Marriott offer quality services to customers through which they are able to
enhance firm image and goodwill in market. Manager make employees function properly by
informing them about vision and mission of company. They also communicate targets which
they are require to accomplish. Henceforth, superior are able to make appropriate decisions
which are advantage for firm.
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Motivation: It process through which superior conduct various activities to
increase morale of employees and make them dedicated towards duties that are assigned. So,
they will perform tasks effectively and accomplish targets timely. Management uses monetary
elements such as bonus, medical facility, compensation and promotion to motivate workforce.
Besides this, non-monetary components such as positive working environment, job satisfaction,
training facilities and security. This benefit organisation to retain people for longer period.
McClelland's Theory of motivation: This concept was developed by McClelland which
specifies various factors which superior require to use to increase morale of employees, by using
this:
Need for achievement: Administration require to evaluate performance of employees to
acknowledge outcomes that are achieved by them. This help them to ascertain abilities of
workforce and provide them duties accordingly. It is necessary that management promote and
award candidate for accomplishment of targets timely.
Need for power: Superior require to delegate authority to staff members, so that they are
able to take appropriate decisions. By this, employees get opportunity to use skills to innovate
and make variations in system in according to market conditions. This help firm to make
employees feel connected with job and function properly.
Need for affiliation: Management should construct relationship with members, so they
are able to anticipate problems and issues faced by them. Thereby, provide them adequate
solution to make them perform activities effectively. Besides this, employees will work with
each other and attain objectives timely.
Henceforth, it can be concluded that McClelland's theory of motivation benefit
management to acknowledge components; through which they are able to make employees
dedicated and perform tasks effectively. As, workforce have various needs and wants which are
reason for working with firm. Administration provide adequate salary, rewards, promotion and
so on. This benefit organisation to retain competent people and make them accomplish activities
timely.
Manager's role in building team are stated beneath:
 Communication with squad members: Manager require to have healthy
relationship with all members of team. By interacting with employees through
which they instruct and enquire about issues that are faced by them. As in J.W.
7

Marriott, manager have provided adequate information about targets that they
require to accomplish (Stol and Fitzgerald, 2014). They also take care that there
are no problems between team members and all are functioning properly.
 Leading and motivating squad: Manager require to keep staff members dedicated
towards duties assigned to them. By informing them about organisation goals,
objectives and targets which has to be attained by them. J.W. Marriott, manager is
able to direct team members and make them perform tasks effectively.
3.2 Justifying managerial decisions made to support achievement of agreed goal or objective
with appropriate recommendations
In J.W. Marriott, manager is important part of company in regulating business activities
properly. By making plans through which they are able to take care that system in functioning in
according to market conditions. Superior should make appropriate decisions which are beneficial
for organisation and for all employees. Hence, firm is able to accomplish goals and objectives
timely by making subordinates function effectively.
Recommendations and improvement areas for Frankie & Benny's restaurant are
mentioned as below: Feedback: In J.W. Marriott, manager take opinion and suggestions from staff members
and customers. This inform them about need and wants of people so that they are able to
design products and services according to requirement of people. Clear mission and vision: Management of J.W. Marriott, communicate information about
company mission and vision to all subordinates. This help them in enhancing
performance of employees so that they attain targets timely. Healthy environment: manager require to take care that staff members get positive
working conditions in firm. J.W. Marriott is able to retain employees for longer period as
manager is providing appropriate climate to them. Enhancing sale of services: In J.W. Marriott, manager is using various promotion tools
through which they are able to inform and attract customers. By advertising their offering
through which they are able to improve sales and profitability of company (Scerri and
Holden, 2014).
 Quality of products and services: J.W. Marriott is able to enhance their market position
as they are providing good quality offerings to people. Manager keep making changes in
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products and services in according to customers demand so that they are able to compete
with rival firms.
TASK 2
2.1 Assessment of management skills and performance
Professional Skills Current
Level
5=strong
1 = weak
Best Current Example Ways to Improve
Communication Skills 5 J.W. Marriott is a popular
hotel in United Kingdom.
I require to posses
adequate communication
ability through which I
am to offer services
efficiently.
Sessions and seminars
through which I am
able to enhance my
communication
skills.
Listening Skills
4
Eliminate issues and
conflicts with
subordinates, so that their
performance is enhanced.
I establish healthy
relationship with
members. By listening
to problems faced by
employees and
providing them solution.
Leadership Skills 4 Guiding and directing
workers by providing
adequate instruction and
information about goals.
Identifying points which
are lacking in
subordinates and
thereby providing
appropriate ways.
Planning and
Organising
4 Informing employees
about strategies through
which I am able to make
them attain targets within
By taking opinion from
superior, I am able to
organize business
activities properly.
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deadlines.
Presentation Skills 4 I present all data which I
have collected from
market to administration.
This help them to take
adequate decisions which
are beneficial for firm.
For this market survey is
to be conducted on
continuous manner.
Problem Solving 4 I am able to anticipate
issues which are faced by
subordinates so that I am
able to give them
adequate solutions.
By listening to staff
members problems, and
providing suggestions.
Professional knowledge 4 I have adequate ability to
control and regulate
business activities, as I
have taken support from
consultancy firms.
Implementing modern
tools and techniques,
through which system
function properly.
Self- Management 4 I frame plan daily through
which my goals and aims
are fulfilled.
By making appropriate
plan through which
target are completed
timely.
Team work 3 I am able to make people
work in group and
coordinating their efforts,
so that goals are
accomplished.
By making employees
understand benefits of
team work and
connecting them with
each other.
Technology Skills 3 Internet help me to
enhance my skills through
which I am able to
function organization
adequately.
There are various
educational websites
through which
knowledge can be
undertaken.
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Time Management 4 I prepare schedule
through which all
activities are being
processed and completed
on time.
This had help me
regulating system
activities properly.
2.2 Analysing personal strengths, weaknesses, opportunities and threats
SWOT analysis is an effective tool through which person abilities and constraints that
affect their performance. By identifying strengths through which individual can utilise
opportunities and grow in career by enhancing their skills and knowledge. Weakness and threats
are required to be taken care so that they don't affect performance of people.
Strengths Weaknesses
 Increasing morale and keeping
subordinates dedicated towards their
duties assigned.
 Establish healthy relationship with
employees and communicating
adequate information with them.
 Able to make people work efficiently
in team by using leadership skills.
 I require positive working
environment in organisation,
otherwise my performance is affected.
 Indulge in small activities that system
functionality is influenced.
 Technical improvement influence my
work as I am not able to learn things
fastly.
Opportunities Threats
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 I am able to acknowledge and gain
experience when practically deal with
situations.
 Implement new techniques in firm, so
that products are manufactured
innovatively.
 Constructing relationship and
communicating with subordinates,
through which their performance is
enhanced and resolving issues timely.
 Career planning is not proper, so this
impact firm rivalry with other
 Subordinates workability is affected if
they are having problems and
conflicts in organisation; and
administration is not solving them
timely.
2.3 Setting of goals and targets on priority basis to develop own potential
1, Aim and time frame
Objectives Time frame
Frame plan and program through which I am able to regulate and
control business activities.
25 days
To solve complex and difficult situations in better way; various
consultancy classes are option which I can uses.
20 days
It is beneficial for me to enhance capabilities in respect to my
profession. This will aid me to improve my position in firm. Case study
and books are items which have help me to learn new things.
30 days
2, Aim and time-frame
Objective Time-frame
To enhance my capabilities, by learning new techniques which have
taken place in market.
20 days
By contacting with supervisors is an objective through which they
understand my opinions.
15 days
I am able to become efficient and effective, by framing plan through 25 days
12

which my performance and system function adequately.
4.1 My personal and managerial skills will support in developing of career
For developing my career some of managerial and personal skills are discussed below:
 I am having a skills of democratic management styles where before making of any
decisions I prefer to take all suggestions from collogues or surrounding people and then
end result is my own after analysing all ideas ans suggestions given by peoples.
 Having a skill of communication as properly message is conveyed to a particular person.
Way of speaking is simple, clear and language while conveying a message.
 Negotiation skills is good as I can convey with my statement with good behaviour in a
proper way.
 I like to work with a team and set targets for every work so that our goals can achieved
on a proper time as this way we can gain a knowledge through discussion in groups help
in exchanging of ideas.
 For my own growth I prefer finding out my weakness and strength and analysed my
weakness for overcoming with it and strength for more improvements on skills so that it
will help in increasing efficiency.
Any plan of development should be as per process of development and should follow
accordingly. They should develop action plan and targets which are decided by me.
4.2 Personal and career growth needs, future needs and current performance for producing a
development plan
LEARNING
OBJECTIV
E/GOAL
CURRENT
PROFICIENC
Y
TARGET
PROFICIEN
CY
DEVELOPMENT
OPPORTUNITIE
S
CRITERIA
FOR
JUDGING
SUCCESS
TIME
SCALE
EVIDENC
E
1 Ability to
interact
I am
having a
good skills
of
communic
ation but
sometimes
I feel like
hesitating
while
talking with
Target is
to make
my
communi
cation
skills
more
better.
If I can solve
my skills of
communicati
on then it will
also develop
my
opportunities.
My
colleagues
, people
surroundin
g me, my
family
members
and
relative
can judge
my
3
mont
hs
13

strangers. success.
2 Ability to
manage
time
Sometimes
due to
some
issues I
cant
manage
time when
front of me
there is a
situation of
uncertainty
.
My
targets
are to
make my
time
manage
in every
situation.
I can develop
myself if I
always be in
time will help
in achieving
my own
goals and
targets.
This can
judge by
my
managers
and my
family
members.
1
mont
hs
3 Ability
relating
to
leadershi
p
Low level
of
leadership
s skills on
myself.
Targets
for
developin
g myself
is to
develop
skills of
good
leadershi
p.
If I will get a
platform of
achieving
skills of
leadership I
will not say
no to that.
This can
judge by
my
colleagues
with in a
company.
6
mont
hs
4 Ability of
making
decisions
I have
ability of
taking
decisions
but high
level
decisions
are
sometimes
make me
confused.
Targets
for
improving
is trying
to have a
confidenc
e on my
decisions.
I take
initiative and
grap
opportunity
of decisions
making for
developing
on myself.
This can
easily
judge by
my friends
and family
members.
2
mont
hs
5 Ability of
problems
solving
Problems
are not
handle by
me easily
actually I
get
aggressive
sometimes
.
Improving
targets
are make
myself
less
aggressiv
e so I can
help in
taking
decisions.
Opportunities
of
development
is making my
self in a
situation of
solving
problems
and develop
on myself.
It can
judge by
people
surroundin
g me.
3
mont
hs
14

CONCLUSION
As per above report, it can be concluded that manager play important role in organisation.
They distribute work among staff members and provide them adequate instruction; through
which they complete tasks effectively. Planning, staffing, organising, coordinating are activities
performed by administration. Apart from this, superior provide training and development
through which they are able to enhance skills of employees in according to duties given to them.
Manager motivate employees and coordinating effort of all team members; and removing
conflicts so that they carry out activities properly. Firm is able to improve their position in
market by offering quality products and services and according to customers requirement. Hence,
company is able to accomplish goals, objectives and thereby generating adequate profit.
15