Managerial Skills and Development

The assignment delves into the crucial role of managers in organizations. It examines the essential skills and characteristics required for effective management, including communication, leadership, and strategic thinking. The document analyzes how managers can motivate their employees, set clear goals, and facilitate the achievement of organizational objectives. Furthermore, it provides insights into personal development strategies that managers can employ to enhance their professional growth and create comprehensive career development plans.

THE DEVELOPING
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Different Management Styles...............................................................................................1
1.2 Characteristics of leaders-.....................................................................................................2
1.3 Communication process in selected business:......................................................................3
1.4 organisational culture and change in business......................................................................3
TASK 2............................................................................................................................................4
2.1 Own management skills performance:..................................................................................4
2.2 Personal strengths, weaknesses, opportunities and
threats:........................................................................................................................................5
2.3 Prioritise objectives and targets to develop your own potentials:.........................................7
TASK 3............................................................................................................................................7
3.1 Lead and motivate a team to achieve an agreed goal or objective:.......................................7
3.2 Managerial decisions made to support achievement of
agreed goal or objective and recommendations for improvements:..........................................8
TASK 4 ...........................................................................................................................................9
4.1 own managerial and personal skills will support career development:.................................9
4.2 Review career and personal development needs and future needs to produce development
plan............................................................................................................................................10
CONCLUSION .............................................................................................................................12
REFERENCE ................................................................................................................................13

INTRODUCTION
The developing manager is the overall concept which describes the many ways in
organizations. A Manager of an organization leads many departments and each department have
their own manager to handle all tasks ensuring the efficient employees work. In this report,
Hellenic Hotel of London appoints managers who bring opportunities (Bolden, 2016). It includes
various management skills and leadership characteristics along with communications processes
adopted in any organization. On the other hand, management performance and their personal
strengths, weakness, opportunities and threats. Set objectives and targets to develop own
potential. This report also includes the managerial decisions and recommendations for
improvement and put light on personal skills to support career development. This report’s main
aim is to define a manager’s developing personality in an organization.
TASK 1
1.1 Different Management Styles
In an organization, every manager has their own different style to handle employees.
This various ways to handling and dealing the subordinates the workplace is called management
styles. Hellenic Hotel London manager also handles the entire task. In the organizations in
organizations managers work within in different styles-
There are many management styles used which are as follows:
 Autocratic- In tourism industry, Hellenic Hotel, London manager’s tells all employees
about the works assigned to them. If employees fail to fall in line, then they help to solve
their problems and also motivate them. Autocrat ice style of manager helps employees to
do specific tasks and also encourages them for work.
 Consultative- This is the one of the best style to consult with their worker. They seek
employees’ feedback before making decisions. This style makes better relationship with
their customers.
 Persuasive- This style refers to control important making decisions. This is more
attractive style of Hellenic hotel mangers. In this style, a manager’s create plan and
successfully explain to their employees (Hunt, and Weintraub, 2016).
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 Democratic- In this style, a manager work together and create vision. He includes
opinions of employees and makes successful plans. For this style Hellenic hotel defines
increasing their growth to make strategic plan.
 Laissez-fair- This style Hellenic hotel mangers role as more mentors than a manager
does. Leader gives opportunities to their employees to need space to be creative. Manager
give full pace to their employees to improve their knowledge about the work and their
styles.
 Chaotic- In this style, manager control their employees without putting specific structure
in place for decision-making. This work mainly done in specific situations. When
organizations employees work in team on the projects.
1.2 Characteristics of leaders-
Characteristics of managers at Hellenic Hotel of London are defined by various qualities
needed to be a good leader to handle all tasks honestly and also handle each task according to
organizations (Perlmutter, 2017). Every leadership has different quality and a good leader has a
futuristic vision and idea to attain success These are following characteristics of good leadership-
 Honesty and Integrity- He must be honest and accept the same from form his
employees. Honesty and integrity makes good leadership.
 Confidence- A good leader have to be confident in any situations . A good leader have
to make decisions confidential. A Hellenic hotel manager gave quality to handle all the
work confidently and they also appreciate their employees to do each task with
confidence.
 Inspire others- A leader has quality to in spire others. Hellenic hotel managers have
quality that their employees inspire to being like their manger. Hotel manager personality
inspires their employees to behave like that and also being become like that.
 Commitment and passion- Hellenic hotel manager have passion to handled the entire
situation. They being passionate about their work and manager also motivate their
employees to achieve goals in organizations.
 Good communicator- A good leader must be a good communicator. Hellenic hotel
leaders have characteristics to communicate with their employees to good mannerly.
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They also communicate with their customer sot politely so they attract with their
organizations (Isaak, 2016).
 Decision-making capabilities- Good leader have quality to take stellar decision in
company. Hellenic hotel leader have rights to take strategic and major decision for the
organisation and they also have quality to take risk in to make successful enterprise.
1.3 Communication process in selected business:
Communications process in business send the important information to other
organizations also ensures the transmitting information is understood by receives or not. In the
Hellenic hotel mangers ensure the all booking and other details are properly sent to the customer
not. Managers main work to understood the what information are sent to their customers and
information are transfers is rights or not. Hellenic hotel manager department take responsibilities
to communications process to more effective which is improved their hotel reputations also tell
about the hotel facilities which is attracted to customers. In tourism industry communications
process are different with organisation because managers only gives specific information to
hotels and services. The main process of communications is first to taking account of the
receivers and select the methods to send data like telephones, emails, SMS etc. then aware how
noise can distort the message and also ensure the feedback format clients and again provide
information to the receivers. This communications help to the mangers understood what
requirements customer’s wants and manager provide that type of services to their customers.
Communications process in Hellenic hotel with managers and employees or employees to
customer is verbal and no verbal forms. All those type of communications provide specific
information to the customers. In other hands communications process in tourism industry
Hellenic hotel manager also ensures information is transmitting is real and according to their
hotel functionality (Chaudhri, 2016). Communications also involve the paper work. It includes
letter sent to the manager for important information which is not communicated in verbal forms.
It also includes the information which personally send to the manager is about the hotel and
about the employee’s problems. This process includes if any employees have problems they
share their information to write letter to the manager personally.
1.4 Organisational culture and change in business
To change organizational culture this is the one of the most task for the leaders. Is this
because organizational culture comprise a set goals. Roles, values, processes, communications
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practice. Those are well set elements in organizations and to make changes in this is most major
task for any leader. In Hellenic hotel leaders to change their organizational culture they have
quality such as-
 Management power- Hellenic hotel leader have power to rearrange all the functionality
of hotel. Manger set new rules for the task also change all the services which is not
working to maintained growth of the organizations. Manager ensure all the departments
service like front office department, housekeeping department receptionist etc. to
changing organizationals culture large-scale undertaking and eventually all the
reorganizational tools changing the minds which is need to be put in play (Landsberg,
2015).
 Leadership power- leadership power includes the set new vision of the organizations. In
Hellenic hotel leadership make future plans for the hotel to changes their locations where
more customers are comes to enjoying hotels facilities or make strategic decision so
managers retain their customer to long time.
 Power tools - In this tool's manager examines their organizations threats and also create
more services which attract customers most. In the tourism industry the main threats is
their competitors. Leaders for changing organizational culture learn from their experience
and other mentors, peers expert. In Hellenic hotel main threats their competitors gives
challenges to increasing their work personality. To changes organizational culture
mangers make new rules for their employees and also they change their hotel interior and
also change their hotel staff. Which is work better according to other organizations.
TASK 2
2.1 Own management skills performance:
Management skills determines the managerial skills involve decision-making, delegating,
planing and communications or time management. Good manager is good leader. Manager skills
understand employees related problems. Manager looked area of finance accounting and
communications department etc. As Hellenic hotel manager my skills involve both decision
making and problem solving and skills have planing and motivations to employees. The
following management skills of my performance-
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 Management and leadership skills- As a manager at Hellenic hotel my skills are to
manage all the staff members position and manage their work according to their
positions. I also appoint new employees who take my hotels housekeeping department
and ensure they work together or not. As a hotel Hellenic manager I take all the
responsibilities for al the department of the hotel and ensure al the works are complete
according to hotel, service.
 Communications skills- As Hellenic hotel manager I understand the effective manager
have skills to communicate their clients to very intelligently and also communicate with
their employees to create presentations where each every topic shared by the all staff
members of the hotels (Devonish, 2017).
 Collaborations skills- As Hellenic hotel manager position I understand the manager
have skills to developing and collaborating style of each employees and also every the all
style members the personal skills.
 Critical thinking skills- As a hotel mangers position I understand the in critical
conditions managers solved problems of all the staff members and also research on hotel
marketing techniques form that most of the customers are come in their hotel and
enjoying hotel facilities.
 Finance skills- The main skills of as a Hellenic hotel manager I understand manager
have financial skills which helps to understand d the all the financial conditions of hotel
like investment and other funds which are coming to the organizations.
2.2 Personal strengths, weaknesses, opportunities and
threats:
Managers personal strengths, weakness, opportunities and threats:
strengths weaknesses opportunities Threats
As Hellenic hotel
mangers I understand
the ,main strength to
defines take all
Hellenic hotel
manager weakness
they avoid some times
few departments and
Hellenic hotel
managers main
opportunities is they
manager all the work
In Hellenic hotel
manager face main
threats to competitions
between their
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responsibilities of
organization and
employees. Managers
are once who handled
al the working quality
of employees and also
encourage improving
(Ginter, 2018 ).
they are not work
according to the
directions.
of hotel and customers
are attracted to their
hotel.
competitors and own
hotels.
As a Hellenic manager
I understand they take
al the responsibilities
of their staff members
such as front office,
receptionist cooking
department
housekeeping each
miners are come to
report the manager.
As a Hotel managers I
define the weakness
of mangers they don't
understands the
demands of customers.
They also have
opportunities to
increasing hotel
popularity and take
strategic decisions.
I think One of the
main threats face
manager to change
organizationals culture
Their main strengths
are they solved al the
staff members
problems and also
ensue the work of all
department.
One of the main
weakness of as I
understand Hellenic
hotel manager is
avoided their
customers complains
and also avoid the all
the customers quality.
Hellenic hotel mangers
main opportunities to
take responsibilities to
provide best services
to customers and
retain their hotel
customers long time.
Manger also face
problems to hotel staff
left the job. And new
employees are
appointed.
As hotel managers at
Hellenic hotel I
understand The main
strengths mangers in
I define the Mangers
weakness is they avoid
each task which is
befits to the customers.
The grates
opportunities for the
manager in tourism
industry they have
As I understand
Hellenic hotel
managers faced threats
from the limited
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hotel department to
give orders to their
employees and they
complete each work
(Watson, 2018 ).
knowledge of beach
and every employees
in their hotels.
resources in the hotel.
Which make problems
to provide quality
service to the
customers.
2.3 Prioritise objectives and targets to develop your own potentials:
According to my opinion my objectives are the to increasing hotel growth and also
developed plans which increasing hotel popularity. Objectives which are organizations-
 To provide those facilities which is according to customers demands and also according
to customers needs.
 The main objectives of Hellenic hotel manager to changes their organizations culture also
change others those functions and services which is affects organizations.
 The main thing to ensure in hospitality industry to growth of business and also fame of
business. Like each person know about the organizations
 To set prioritise objectives in organizations Hellenic hotel managers they directly linked
to the other companies and know about their strategies and implements them.
Target to develop potential before knowing about yourself first know about the own weakness,
strengths, desire believes. For my opinion leader has quality to improve their own characteristics
and skills which help to developed the organizational performance and also developed the
personal skills. Those things help to developed target market and monitoring emotions and
reactions. Those things help to become more effective leader (Kauppila, and Tempelaar, 2016).
To developed the target in potential to knowing the weakness and strengths from that we
improve own self-awareness. All those weaknesses and strengths help to shape how to reach a
goal. Weakness help to achieve many things and strengths help to take easily what you want to
achieve. As a Hellenic hotel manager I understand the weaknesses or strengths help to identify
own personal skills which is also helps to assessing the personal developments. If personal
development are easily held so manager prepare to hotel development planes according to
weakness and strengths. Their staff ensure the all organizationals weaknesses and strengths and
full fill them.
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TASK 3
3.1 Lead and motivate a team to achieve an agreed goal or objective:
To set own goals in both individual' and the company. Only the employees efforts and
motivation complete to achieve goals. In the managerial purpose to achieve goals in hotel
Hellenic, my experience determines the goals are employees framework in organizations. And
employees are main tools which achieve goals for the organizations and their own. In the hotel
Hellenic the manager are only who take all department responsibilities and also ensure all the
staff working. They also motivate their employees to do work. My personal experience
determines to these situations employees the only stairs who make growth of the company also
increasing the growth of the company. Manager lead all the staff functions working and they all
are daily report them. Manager provide tools for their employees reach goals in organizations.
Manager also ensure the hotel staff training and they give technical training which is more helps
to achieving goals ion their fields. My experience defines the mangers leads the team they ask to
share their problems in team and they work together and also do each ask in their own potential.
From my opinion To achieve goals in hospitality industry first finds the needs of customers and
provide those facilities like food, rooms, transportations facilities etc. those are the basic needs in
hotel Hellenic which is mostly provided manager to each customers. Manager are motivated their
team to for hard work and also handle all the responsibilities of hotel customers. Manager has
quality to maintained their employees growth and also motivate for work hard. They also
motivate their employees to accept challenges in their fields and also motivate for achieving
gaols.
3.2 Managerial decisions made to support achievement of
agreed goal or objective and recommendations for improvements:
Managerial decisions are make main role in organizations because they are take strategic
decision which is improved all the organizational functions. I have various decision to make
operational and functional process effective. From my opinion in decision making and achieving
goals organizations. Their following objectives to take decisions in organizations.
 Strategic planing- To developed and run organizations its important to make planing and
involves operational activities. To developed strategic planing I will analyse the all
Hellenic hotel issues and their performance. And I will also undertake the customer's
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opinion about the hotels services and their products. Its important to understand what
customers react hotels facilities which defines the manager's performance according to
the organizations.
 Relationship building- In the hospitality industry I understand the relationship between
staff and manger plays vital role in hotel industry. Manager who make relationship with
each staff members and also make better facilities. For those purpose I will conduct a
meeting to understand each and every staff members ideas and also take opinion s to each
members. Benefit of meeting staff member also shared personal problems and I match
those problems to customers problems and make plan to solve them provide better
services to each staff members and as well customers (Bagley, 2015).
Recommendation- For recommendations managers always focus on customers needs ad their
services. And also provide training and development facilities. Manager also provide good
environments to their employees and also get time to time feedbacks form the customers to
identifying issues and make plane to resolve the problems as soon as possible. In additions
Hellenic hotel also ask customers to give suggestion to provide better quality services.
TASK 4
4.1 own managerial and personal skills will support career development:
I have to developed my career as being manager at Hellenic hotel. In the hospitality
industry many opportunities to gain higher positions and take responsibilities on organisation.
For this purpose its crucial for me have some managerial skills which contribute to get the top
management in hospitality industry. Those are following skills which is required to for
managerial action:
 Communications skills- To work as tourism industry in Hellenic hotel as manager I
have quality to communicate all visitors in hotel. I have also responsibilities to
communicate and understand providing them all service which they demand. My
responsibilities as manager at hotel I interact each and every customers with respectfully
and well mannerly. Communications skills of manger is major part to developing
personal professional skills in hotel industry.
 Leadership- In order to get higher positions of top management I have to demands for
the leadership skills. I have knowledge about to leading team as manager in hotel
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industry. This skills help me to understand the authority of manager an also understand
taking decisions in offer directions. In other hand manager have skills to maintained all
the staff functionality and solved problems of employees.
 Time management- in this all repost management plays vital role in tourism
organizations. I understand the manger are done each work according to time. The make
sure the each of services to their customers provide in time. Customers are cannot late for
anything. This main quality and skills in manager I believe.
 Adaptability- Environments and globalization changing timely and now its crucial to
understand the role of managers. These kinds of skills helps to understand the
organizations environments capabilities and also understand these skills encourages the
learning which is more important create career in tourism industry.
4.2 Review career and personal development needs and future needs to produce development
plan
To meet and create development plans for personal and futures. I have focus on some
skills which is helps to understand future planes for the tourism industry. I just focus on those
resources and skills which is gives me higher positions at organization. I have improvements to
create my own development plans. Future developments plan are given following-
Plan Action taken Durations
Communications  Manager encourage
their employees to
joining
communications
classes which defines
how to improve verbal
and non- verbal
communications effects
on organizations.
 I also developed plan
for manager to create
procedure to better
2 months
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communications
process.
Leadership  Manager ensure to
provide articles and all
leading techniques
which is help to
understand managerial
interpersonal skills.
Which helps to leading
organisation.
 Leader ship helps to
understand the
observing power
leadership and observe
all the employees
working personality.
4 months
Issue management  For Issue management
skills I understand the
manager in Hellenic
hotel ask for each
employees to defines
their personal and
professional issues
with Agers.
 Manager have also
work to solve their
stage-manage related
issue.
Continue learning
Team building  Team building is the
best quality to make
1 month.
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future plan in
organisation. This
plans make growth of
the organizations and
also make benefit for
the organizations.
 It determines the team
members are shared
each very problems
with their group
members and together
they will complete the
task.
CONCLUSION
In this above report concluded the manager tool or the organizations which handle all the
responsibilities of the organizations. And manage all the functionality of the tourism department.
In this report concluded the Hellenic hotel London managerial style with my won experience, it
defines the skills and characteristics of managers and communication process in the
organizations and managers weakness, strengths and opportunities threats to target objectives to
develop own potential (Dale, 2015). In this above report also define how mangers are motivated
their employees in organisation and how to improve goals to achieve in organisation. This report
also explain al the personal skills or managers which helps develop career development planes
and also include the future development planes.
-
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REFERENCE
Books and Journals
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Bolden, R., 2016. Leadership, management and organisational development. In Gower handbook
of leadership and management development (pp. 143-158). Routledge.
Chaudhri, V., 2016. Corporate social responsibility and the communication imperative:
Perspectives from CSR managers. International Journal of Business
Communication.53(4). pp.419-442.
Dale, B., 2015. Total quality management. John Wiley & Sons, Ltd.
Devonish, D., 2017. Managers’ perceptions of mental illness in Barbadian workplaces: an
exploratory study. The Journal of Mental Health Training, Education and
Practice. 12(3). pp.161-172.
Ginter, P.M., 2018. The strategic management of health care organizations. John Wiley & Sons.
Hunt, J.M. and Weintraub, J.R., 2016. The coaching manager: Developing top talent in business.
Sage Publications.
Hunt, J.M. and Weintraub, J.R., 2016. The coaching manager: Developing top talent in business.
Sage Publications.
Isaak, R., 2016. The making of the ecopreneur. In Making Ecopreneurs (pp. 63-78). Routledge.
Isaak, R., 2016. The making of the ecopreneur. In Making Ecopreneurs (pp. 63-78). Routledge.
Kauppila, O.P. and Tempelaar, M.P., 2016. The Social‐Cognitive Underpinnings of Employees’
Ambidextrous Behaviour and the Supportive Role of Group Managers’
Leadership. Journal of Management Studies. 53(6). pp.1019-1044.
Landsberg, M., 2015. The Tao of coaching: Boost your effectiveness at work by inspiring and
developing those around you. Profile Books.
Perlmutter, H.V., 2017. The tortuous evolution of the multinational corporation. In International
Business (pp. 117-126). Routledge.
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Watson, D.H., 2018. Managers of discontent. Routledge.
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