Performance Monitoring and Evaluation Plan

The assignment focuses on developing a comprehensive plan for monitoring and assessing the performance of organizational workings. It requires identifying key factors influencing success, establishing methods for data collection and analysis, and outlining procedures for evaluating the effectiveness of implemented strategies. The plan should encompass various aspects such as leadership, teamwork, ethical conduct, and communication.

Table of contents
Introduction................................................................................................................................................3
Task 2 (LO 2) ............................................................................................................................................4
Explain the skills and attributes needed for leadership (AC 2.1)...............................................................4
Explain the difference between leadership and management (AC 2.2)........................................................4

Compare leadership styles for different situations (AC 2.3).........................................................................5

Explain ways to motivate staff to achieve objectives (AC 2.4)......................................................................6
Task 3 (LO 3).............................................................................................................................................8

You are required to assess the impact of legal, regulatory and ethical considerations for recruitment and
selection process (AC 1.2)...........................................................................................................................8
Assess the benefits of team working for an organisation and provide examples using an organisation of
your choice (AC 3.1)....................................................................................................................................9
Review the effectiveness of the team in achieving specific goals (AC 3.3)....................................................9
Task 4 (LO 4)...........................................................................................................................................10
Explain the factors involved in planning the monitoring and assessment of work performance (AC 4.1)....10
Plan and deliver the assessment of the development needs of individuals (AC 4.2) ..................................10
Evaluate the success of the assessment process in AC 4.2 (AC 4.3).............................................................11
Conclusion...............................................................................................................................................13
References................................................................................................................................................14

Introduction
Leadership is considered to be the most important aspect in guiding the team together
toward the achievement common goals. Working with people identifies the leadership quality
which shows bigger understanding of leading the people. The current report basically focuses
on the different aspects of working with or leading the people effectively. It started with
document preparation for selection and recruitment of new employees in Easy Jet.
After in next activity, it depicts the skills and different leadership styles with the clear
distinction between managers and leaders. The report will help in assessing the impact of legal,
regulatory and ethical issues on selection process. It will also find the ways of motivating the
employees through motivational theories. Further, it will show the benefits and effectiveness of
working in team in the business. At the end, it finds the development needs and the success
factor of the assessment process.
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Task 2 (LO 2)
Explain the skills and attributes needed for leadership (AC 2.1)
Leadership means the ability to guide and direct the people or even to whole
organisation. The following skills required for leadership in Easy Jet are as follows:
Managerial skills: these types of skills help the management in making the decision,
analysing the issues and managing the resources that had a major impact on the organisational
process to achieve the objectives. These sorts of skills help the individual to lead the team in
one direction.
Communication skills: the most important skill the leader should have the good
communication and interaction with the team member that influence the level of bonding as
well the proper flow of information. Further the leader should understand the cultural and
ethical value of the staff by interacting individually to the staff member (Northouse, 2015).
Motivation skills: motivating the employees is the biggest task of the leader and the leader
should have the advanced quality of motivating the staff through trainings and providing
promotional incentives. It would also increase their productivity and performances which would
beneficial for the Easy Jet.
Commitment- The leader and the team should be committed to their jobs. The deadlines and
the services offered should be met with the commitment of the jobs which is helpful in gaining
the retention of the customers (Stone, 2013).
Explain the difference between leadership and management (AC 2.2)
Generally, many people think that both the terms are interchangeably used but it’s not
that. Leadership and management are the different terms. It is understood that if the organisation
has a good leader he/she would be the good manager too but the fact is false. It is rare that the
manager can be a good leader. A leader lead the people toward the achievement of the
organisation vision whereas the manager manages the people and provide the training
effectively.
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Figure 1 Approach of manager and leader (Source: distinction between manager and leader, 2016)
The table below would show clearly the distinction between the two:
Table 1: Difference between leadership and management
Point of differences Leadership (leader) Management(managers)
Style of leading people
Transformational,
participative and consultative
style is been used (Strom et.al.
2014).
Whereas, authoritative,
autocratic and transactional
styles is been used.
Direction It gives direction towards the
achievement of team.
Here, it gives direction toward
the achievement of task.
Viewpoint Leader viewpoint is for good
foresightedness.
Here, managers have short
viewpoints.
Focus Leading the team in one
common goal.
Managing the work is mainly
focused
Compare leadership styles for different situations (AC 2.3)
There are different types of leadership styles which help to achieve the Easy Jet
objectives. The commonly used leadership styles are autocratic, democratic; transformation and
laissez-faire leadership style etc.
In autocratic style the leader have a complete power on the decision making and control
over the team members. In democratic style the team works in healthy environment and given a
chance in decision making and are free to give their ideas and opinions. The benefit is that the
Easy Jet would have control over the teams and effective utilisations of resources would prevail
in organisation (Stone, 2013).
On the other hand, laissez-faire leadership style gives the entire authority and decision
making power to the team members and the leader act in this style to be immobile. In the present
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scenario, Easy Jet should use the democratic leadership style as it would help to motivate the
team members by considering their ideas and opinions and their active participation in decision
making which will helpful in development of the scope of team members. With this the
employees will also get job satisfaction and their growth and productivity in performances would
be improved and they can resist the change easily.
You attempted to compare leadership styles for different situation. You
should have elaborated on the situations.
The leadership style are contribute the success and failure in the business. It
can be relation with the situation. When the easy Jet use the new technology and
innovative product during this time they used the Transformational leadership
style it define the all vision and changes leader have responsible to increase the
moral and motivated to employees for accepting the changes and also employees
can motivate to other person. On the other hand the situation when the speed of
aircraft determined by the manager then the employees has not follow the
instruction given by the leader then they apply the Authoritarian leadership style
it maintain the control and power to the employees and follow the rule given by the
leader. When the Easy Jet they determined the goal,objectives,mission ,vision ,rule
principle related to the employees and the interest the cooperation in the flight
department. Democratic style apply for the individual inspiring and willing to
doing the work with the own self motivation in the organisation.
Explain ways to motivate staff to achieve objectives (AC 2.4)
Motivation is the most important tool in the management and should be carefully used
towards the employees. There are indefinite ways to motivate the employees in Easy Jet. For
increment in the sales ratio, Easy Jet can use the motivational theories. The common
motivational theory is Maslow’s need hierarchy theory, X & Y theory, intrinsic and extrinsic
model, Herzberg’s theory of motivation and many more. The process of getting the work done
from the employees in a desired manner and eliciting desired behaviours from the employees is
called motivation.
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According to Maslow’s Theory of motivation, the employee motivation is directly correlated
to their needs and the needs are divided in to five types starting with the lowest order needs as
physiological which includes food, clothing and shelter which are satisfies through paying
equitable remuneration to the employees and safety needs which is fulfilled by providing safe
working conditions to the employees. The next level of needs include social needs, self-esteem
needs which is satisfied by the company through use of rewards for good performance and self-
actualization are the highest order needs of any individual where the company provides chances
for development of the employees.
The management of Easy Jet can use Maslow’s need of Hierarchy theory. The theory talks
about finding the needs of the individual employee’s by motivating them and fulfilling their
basic needs like food, cloth shelter etc. And providing them safety and healthy environment
with job satisfaction through little bit of caring and making them comfortable that they too
belong to the organisation (Kaur, 2013).
Figure 2 Maslow's motivational theory
(Source: Maslow's motivational theory, 2016)
Further, the Easy Jet can use following methods for promoting the staff with exclusive
rewards. Like:
Appraisal: the organisation can use this reward system by identifying who is the key
performer and helping the management in achieving the organisation goals and mission and
functioning effectively in the business.
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Compensation: for achieving the targets the HR managers could provide the compensation
as a reward to care workers. Compensation like cash bonus or leave adjustments etc. can be
given so that efficiency could be improved.
The reward system is an important aspect in keeping the employees motivated and well
performing. The company use the rewards in two different manners, one is through the use of
payment in the form of incentives, bonuses, indirect benefits in form of health benefits or
memberships, etc. and the other include the rewards in the form of recognition through an
award.
This helps the companies to retain the talented people in the organisation and also help in
attracting talents to work in such a workplace. Also reward systems help to motivate the
individual to improve their performance towards the organisational goals.
Explain ways to motivate staff to achieve objectives.
 Involvement of employees in vision ,objective, mission and planning process for the all
level management and give the responsibility to the result of the situation.
 Interact with the employees in daily basis and evaluate result and give the power to
suggest the idea for achieving the organisation goals in the business.
 Set the goal in the employees mind relate to the organisation and create way to achieving
the same
 Used the more recognition system the employees who have achieved the target in the
organisation.
 The leader can motivate the employees for achieving the goal link the task for the
purpose of the business.
 The manager known the followers using the pitfall of the money to motivate the staff but
in short period of time.
 The manager can identifying the need of the employees and take the decision accordingly
and also planned the training and development programmes so the worker are doing effective
work for achieving the goal of the business and create the positive and healthy environment at
the work place.
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Task 3 (LO 3)
You are required to assess the impact of legal, regulatory and ethical considerations
for recruitment and selection process (AC 1.2)
Legal, regulatory and ethical consideration is the systematic process that should be in
place in Easy Jet. The organisation should clear about the legal contention in the selection
process that is not biased by the personal decision of the HR manager. There are wide impacts
on the selection process as the recruitment done should be correctly.
There are numbers of acts and rules which are to be considered while recruiting that are
employment protection act 1978, sex discrimination act 1975, equal pay, race relation act 1976,
etc. Going against these rules could have adverse impacts on airways which could lead to
financial crisis and penalties. Indiscrimination and inequality should not be prevail and due
chances should be given to eligible qualified candidates for the post of recruitment assistant
(Kadushin and Harkness, 2014).
With the selection and recruitment process consideration should be given to ethical standards
prescribed by the respective laws. Unethical act like discrimination over gender, age or colour
and favouritism etc. should be eliminated. Impact would be that it affects the financial profits,
workplace culture or values, productivity of the existing employees due to not getting job
satisfaction, the most important the image of the Easy Jet would be affected because customers
trust them for their brand name.
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Assess the benefits of team working for an organisation and provide examples using
an organisation of your choice (AC 3.1)
 Encourage healthy risk taking:
The team member would like to take the risks that are considered necessary for the
operations. By working in teams they would have the capacity to manage the risk. For example:
Easy Jet has programmed a training sessions for the team members to take initiatives for the
risk and steps to encourage the employees for taking risk for resistance.
 Enhance trust:
By working in groups the trust between the employees and organisation is made. It would
also helpful in meeting the deadlines assigned by the top management and leads to long term
retention of employees and commitments of their jobs towards the Easy Jet (Armstrong and
Taylor, 2014).
 Enhancement in innovation and learning:
In team working, the innovative ideas would be generated which could pass on to the top
management that could help in developing the strategies and policies of the organisation. New
learning would always take place in new task assign to the teams. For example: Easy Jet
welcomes innovative ideas of the team members and rewarding system has been specified for
the same if innovations are fruitful for the organisation.
Review the effectiveness of the team in achieving specific goals (AC 3.3)
Working in team is the best method to achieve the desired goals. Easy Jet will achieve the
trust of the employees by working in the group which will improve the effectiveness of the
organisation as well of the employees. Teams working in the group will achieve the competitive
advantages through working in coordination and proper communication which is helpful in
achieving the desired target profits. The employees will build ability to develop the high skills
in their working and the report of their work is formed that provides management the vision
about the activities working according to the pre schedules framed (West, 2012).
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Management would set the mission for each team group which should be achieved by the
group efforts of the employees which is sometimes a difficult task due to improper
communication or conflicts of interest and could affect the effectiveness of the Easy Jet. For
this the leader should provide healthy working environment by considering the needs of the
every individual and acknowledging innovative ideas and assigning the right task to right team
for the organisations achievements.
You should have expanded the effectivenes of the team in achievieng
specific goals.
When work in the team the leader have responsibility to clear defined the
goal ,objectives and guidance of the work and expectation between the followers.
The leader can involve the employees in decision making and power to
communicate the ideas according to the situation. The good team leader develop
the trust between the followers and group members to achieving the goal of firm.
They can increase the employees relation in the business with all level of
management doing the work together for achieving the goal. The leader can
influence the followers to setting the target relate to
specific,measurable ,accountable,reliable and time in the business.
Task 4 (LO 4)
Explain the factors involved in planning the monitoring and assessment of work
performance (AC 4.1)
For better performance of the individuals proper training is required by an organization in
achieving their goal. The main focus of the management is development of each and every
employee through which better performance is achieved. For this, the management provide lots
of program to develop performance and skills of the employees. To improve the performances
of the employees some techniques are been followed, they are given below:
Training need: EasyJet management help in improving performances of employees by
giving proper technical assistance to them. Management gives live experience to the candidates
who have applied for the job of cabin crew. Management hires highly qualified individuals who
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can give their best to the organization (Lent.et.al. 2013). In case of any type problem or if any
employees need help in any respect, the training assistant management would train them and
improve the capabilities of the employees so that such issues should not arise in the future.
Learning Needs: The leader should be able to find out learning needs of the employees. For
that lots of tests and situations are given to them so that an individual improve more. If the
employee’s knowledge is not up to the mark then arrange seminars to improve their
performance.
Plan and deliver the assessment of the development needs of individuals (AC 4.2)
Manager has the responsibility to enhance the capabilities and knowledge of the employees
for getting better performance. Some strategies which are planned by the management are as
follows:
Motivation: Leader must find out motivation needs of each and every employee and apply
various techniques to keep them motivated always. Every employee has requirement of
different type of motivation by which their performance are improved (Sherif, 2015.).
Delegation: By this method the top management improves the skills of the employee by
delivering responsibility to subordinates. For keeping them motivated management enhance the
responsibility of each and every employee.
Communication: Another best method to build the skills of employees is communication. In
this process the superior communicate with each employee and ask problems faced by them in
EasyJet. Various methods and ways are been adopted for improving the skills of the employee
and also try to put that plans in the growth of the employees in organization. Better
communication enhances the efficiency of the work which is beneficial for the organisation
(Townley, 2014).
You should have planned and delivered the assessment of the development
needs of individuals (criteria not met)
In this assessment we planned the training for the employees for
communication skill. It is the essential for the easy jet for understanding the
customer prefernce and demand for the making profit in the business
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1. Preparation – The first process for the planning the training programme is to
identifying the need and strength and weakness of the person and formulate the
goal and objective and making the strategy for the relate to the plan. And making
the plan some activity related to the interaction.
2. formulation – This is the second plan for the communicate the employees for
the plan in the time period and also relate to the efficiency and person are selected
who is interested to doing this work. It also include the activity to enhance the
effectiveness of individual person.
3. Manage -In this activity evaluate the result and giving the feedback to
employees after the training session. It can be analysis the past and present
performance.
4. Evaluation and analysing – In this process the manager can evaluate the
result of the performance o f the employees and take the corrective action for the
problem.
Evaluate the success of the assessment process in AC 4.2 (AC 4.3)
To assess the success of the plan EasyJet adopt lots of strategies and implement them:
Feedback: To identify the regulated plan leaders of each team collect feedback of every
policy. For identifying the pros and cons of any plan the leader has to collect feedback from the
employees. In case any type of problem in the plan, the organization must take necessary steps
to correct the plan. Feedback mechanism must be there in the system so that daily
improvements could be made. Getting the feedback is the best way to improve any system.
Positive effort been made by the leader to correct the shortcomings.
Appraisals: Leader must appreciate the performance of each employee so that they improve
more and this will boast the confidence of the employee and also guide so that the individual to
find out short comings inside them. Appraisal keeps employees motivated and gives idea about
their performances (Fullan, 2014). Analysing the appraisal reports gives an idea how the
individual employee is performing and where is the lack.
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Discipline: Discipline improves the performance of the organization. Leader must
implement the criteria of success of the plan. The management has to be very strict for getting
their plans successful, in which discipline plays an important role.
You should have evaluated the success of the assesment process in A.C 4.2
(AC 4.3). Your answer should have been based on the assesment you should
have carried out in A.C 4.2 (criteria not met)
The training programmes is success when the employees have known to the work and criteria
to doing the work and also interested of the work. First the trainer have responsibility to
communicate the benefits and opportunity for training to enhancing the skills not in present
period it also help in future job. They also take the feedback to the employees during the
training and asses the develop the skills criteria. Trainer can also motivate to the employees for
the appraisal system in the workplace.
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Conclusion
The study has briefly explained the importance of leader, their quality and other person
which helps in attaining the bigger understanding or knowledge of leading the people or group
effectively. In the next task it has discussed about the leadership style like autocratic,
democratic etc. which are commonly used by EasyJet. Different type of motivation theories had
been shown and Maslow’s need of hierarchy theory had been recommended to the Easy Jet to
be used for motivating the team.
The report talks about the impacts of not following the rules and regulation in recruitment and
selection while keeping in mind the ethical issues. Benefits and effectiveness of working in
group had been summarised clearly. In addition, it explains the factors for planning of
monitoring and assessment of workings and their evaluation success factor.
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References
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