The Hospitality Business Toolkit Assignment - Carnival Corporation& PLC

Added on - Dec 2020

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The Hospitality BusinessToolkit
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1Activity1 Principal of managing and monitoring financial performance...............................1Activity 2 Methods to measure the financial performance....................................................4TASK 2............................................................................................................................................5Activity 3 HR life cycle for talent management.....................................................................5Activity 4-Performance planning...........................................................................................6TASK 3............................................................................................................................................7Activity 5- Written material for training seminar...................................................................7Activity 6 Briefing on legal and ethical consideration...........................................................9TASK 4..........................................................................................................................................10Activity7 Importance of coordinating and integrating various functions of departments withinthe hospitality sector.............................................................................................................10Activity 8 Different method of communication, coordination and monitoring in food andbeverage department of a cruise liner...................................................................................11Communication Methods: This involves direct and indirect method of communication thathelps to share ideas and problems with in cruise line such as-............................................11CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................13
INTRODUCTIONHospitality industry is a business that involves in serving guest and customer satisfaction.It is an act of greeting visitors with friendly and warmth behaviour and satisfying their needs byproviding them with products and services as per their requirement in exchange of money. Thereare many sectors that comes under this industry such as Tourism industry, food and beverage etc.In the report the company which has been selected is A British American cruise operator namedCarnival Corporation& PLC is world's largest leisure travel company situated in Southampton. Itoperates over 100 ships which offers wide range of services in food, bars, restaurant, events etc.This industry completely depend on delivering what customers wants as commitment and loyaltyare it's main features(Björnefors and Kjellsson, 2014).The reports covers topics such as principles of managing and monitoring financialperformance, application of double entry system, trial balance, analysis of HR life cycle. It alsoconsist of performance management plan, legislation of hospitality, impact of company law,roles of hospitality sector and methods of communication coordination and monitoring.TASK 1Activity1 Principal of managing and monitoring financial performanceUnder the flagship programme it was required to undertake several different job rotationsand performing various activities in order to develop knowledge and ability to make gooddecisions. The first rotations was of Finance department that concerned with having skills ofappropriately handling company's finances.Book keeping-It refers to the process of keeping accounts of daily transactions ofbusiness. Every organisation maintained books of accounts by recording, analysing, summarisingand verifying financial transactions done during the course of performing business activity(Boateng, 2019).Ledger accounts and trail balance has been maintained by the Carnival Corporation& PLCwhich has been explained below:Purchase A/CDateParticularAmountDateParticularAmount01st FebTo Kate's Kitchen500128th FebBy balance c/d3455301st FebTo Harry295521
Total34553Total34553Kate's Kitchen A/CDateParticularAmountDateParticularAmount6th FebTo Bank500101st FebBy purchase5001Total5001Total5001Harry's A/CDateParticularAmountDateParticularAmount14th FebTo Meganne200801st FebBy purchase2955217th FebTo Bank2955228th FebBy balance c/d2008Total31560Total31560Bank A/CDateParticularAmountDateParticularAmount6th FebBy Kate's Kitchen500128th FebTo balance b/d3455317th FebBy Harry29552Total34553Total34553Beverage A/CDateParticularAmountDateParticularAmount3rd FebTo sale1120328th FebBy balance c/d4249310th FebTo sale896622nd FebTo sale1061417th FebTo sale11710Total42493Total42493Sales A/CDateParticularAmountDateParticularAmount2
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