Analysis of HR Life Cycle and Leadership Toolkit

This assignment provides an analysis of human resource management in the hospitality industry, highlighting the significance of HR life cycles, leadership experiences, and employee retention. It discusses the importance of creating proper budgets, ledgers, and trial balances, as well as using key performance indicators to analyze employee performance. The assignment also emphasizes the need for compliance with various legislations and effective communication tools for coordination and monitoring in the hospitality industry.

THE HOSPITALITY BUSINESS
TOOLKIT

Table of Contents
INTRODUCTION................................................................................................................................3
TASK 1.................................................................................................................................................3
1. Ledger accounts and Trial balance...............................................................................................3
2. Key performance indicators for restaurants.................................................................................6
TASK 2.................................................................................................................................................7
3. Various stages of the HR life cycle.............................................................................................7
4. Performance management plan....................................................................................................8
TASK 3.................................................................................................................................................9
5. Particular legislations within the hospitality organisation...........................................................9
6. Legal and Ethical considerations for an organisation..................................................................9
TASK 4...............................................................................................................................................10
7. Interaction of various functional roles within the hospitality sectors........................................10
8. Critically analysation the methods of communication, co-ordination and monitoring applied
within specific department.............................................................................................................11
CONCLUSION...................................................................................................................................11
REFERENCES...................................................................................................................................12

INTRODUCTION
Hospitality industry is a sector, where organisations use to provide different products and
services, by which requirements of their customers get fulfilled. In this, the products and services
provided by organisations are food, beverage, accommodations, drinks and other. Along with this,
needs of customers it is very important for an organisation to take care about the performance of
their employees along with quality of the products and services offered by them. This report is
based on Carnival Corporation and Plc, which is one of the biggest cruise service provider
organisation in Europe (Bruce and Stephens, 2017). In this report, a discussion will take place on
Leader account and Trail balance of them, and also recommendation for it will take place. Also, as
study will take place on HR life cycle and performance management plan of their employees. Along
with this, legislation and ethical considerations for organisation will come in discussion. Along with
this, different communication methods and interaction between different functional role will get
discussed.
TASK 1
1. Ledger accounts and Trial balance.
For a business, finance is very much important, as it help them in performing ample number
of functions in effective manner. Carnival Corporation and Plc, is one of the biggest cruise service
providing organisation in UK, but then also, it is very important for them to make proper financial
statements, so that they can monitor and control finance of their organisation (Dirrigl and Noe,
2018). Beneath are financial statements of Carnival Corporation and Plc :-
Ledger account and Trial balance:
Purchase A/C
Date Particular Amount Date Particular Amount
01st Feb
To Kate's
Kitchen 5001 28th Feb By balance c/d 34553
01st Feb To Harry 29552
Total 34553 Total 34553
Kate's Kitchen A/C

Date Particular Amount Date Particular Amount
6th Feb To Bank 5001 01st Feb By purchase 5001
Total 5001 Total 5001
Harry's A/C
Date Particular Amount Date Particular Amount
14th Feb To Meganne 2008 01st Feb By purchase 29552
17th Feb To Bank 29552 28th Feb By balance c/d 2008
Total 31560 Total 31560
Bank A/C
Date Particular Amount Date Particular Amount
6th Feb By Kate's Kitchen 5001
28th Feb To balance b/d 34553 17th Feb By Harry 29552
Total 34553 Total 34553
Beverage A/C
Date Particular Amount Date Particular Amount
3rd Feb To sale 11203 28th Feb By balance c/d 42493
10th Feb To sale 8966
22nd Feb To sale 10614
17th Feb To sale 11710
Total 42493 Total 42493
Sales A/C

Date Particular Amount Date Particular Amount
3rd Feb By Beverage 11203
3rd Feb By Food 1824
10th Feb By Beverage 8996
10th Feb By Food 1687
17th Feb By Food 1611
17th Feb By Beverage 11710
28th Feb To balance b/d 49360 22nd Feb By Beverage 10614
22nd Feb By Food 1715
Total 49360 Total 49360
Food A/C
Date Particular Amount Date Particular Amount
3rd Feb To sale 1824
10th Feb To sale 1687 28th Feb By balance c/d 6837
22nd Feb To sale 1715
17th Feb To sale 1611
Total 6837 Total 6837
Meganne A/C
Date Particular Amount Date Particular Amount
14th Feb By Bank 2008
28th Feb To balance b/d 2008
Total 2008 Total 2008
Trial Balance

S. NO Particular Dr. Cr.
1 Purchase A/c 34553
2 Sales A/c 49360
3 Kate's Kitchen
4 Harry 2008
5 Beverage 42493
6 Food 6837
7 Bank 34553
8 Meganne 2008
9 Suspense A/C 30
Total 85891 85921
Above given financial statements will help Carnival Corporation and Plc and their managers
in getting information about the current financial conditions of them (Eltayeb, 2018). This also help
them in detailing that where and how much they can invest or spend their money.
Some principles while designing budget :-
1. It is very important for Carnival Corporation and Plc to make a budget which must have all
the detail about the resources needed by them, so that they can provide satisfactory services
to their customers.
2. Along with this, it is necessary for their managers to make a budget which have detail about
the resources which are needed by them, so that they can introduce them in their operations
and can increase efficiency of their functions.
2. Key performance indicators for restaurants.
There are ample number o0f system which organisation are using in modern era of business,
so that they can analyse and judge the performance of them and also of their employees. The most
commonly used tool in regard to this is Key performance indicator (KPI), which will help Carnival
Corporation and Plc in identifying the performance of them and their employees in context of their
goals and objectives (Ervin, 2016). This also help them in maintaining the productivity of their
employees and other key functions, so that they can provide quality products and services to their
customers. Also, using this model help manager of Carnival Corporation and Plc to easily identify
the performance of their employees, so that they can provide proper and required rewards to their

employees. This will help them in motivating their employees towards work, so that their
performance get improved and organisation can achieve their goals and objectives. There are two
methods in key performance indicator, which manager of Carnival Corporation and Plc can use for
judging the performance of their employees. These methods are as follow :-
1. Qualitative key performance indicator : It is toll which manager of Carnival Corporation
and Plc can use, so that they can proper information about the quality of work performed by
their employees. In this tool, analysis take place according to the quality of output came by
the work performed by their employees. In this method, performance of employees do not
get analysed in any number format or by rating system, this help in decreasing the chance of
conflicts between employees.
2. Quantitative key performance indicator : This is method of performance analysis where,
manager of Carnival Corporation and Plc make analysis of performance and providing
rating to them. This make it easy for every one in organisation to judge and get information
about the performance of their employees in numeric value, so that reward distribution
become easier.
From the above discussion, it has been recommended to manager of Carnival Corporation
and Plc, that they can adopt qualitative key performance indicator (Foster and Carver, 2018). This
will help them in judging the performance of their employees in a manner, by which conflict
between them get reduced.
TASK 2
3. Various stages of the HR life cycle
Carnival Corporation and Plc is one of the biggest cruise service provider in UK, therefore
it is very important for manager of them to increase employee retention in their organisation. This
will help them in increasing the number of experienced employees in work place, which can
provide quality products and services to their customers (Godnov and Redek, 2018). For doing so, it
is very important for their manager to study and adopt HR life cycle in their operations, which are
as follow :-
1. Recruitment : This is first step, which manager of Carnival Corporation and Plc have to use,
so that they can recruit and hire employees according to requirement of job role for which
they are hiring new candidates.

2. On-boarding : This is the phase where, potential of fresher has been analysed and also get
determined that how long will they serve organisation.
3. Career development : This is the stage where, Carnival Corporation and Plc use to provide
different opportunities to their employees, so that they can grow and develop in future.
4. Employee Recognition : This is the step where Carnival Corporation and Plc use provide
offers to those employees which are switching their job or can say who are leaving their job
from organisation. This will help them in decreasing the problem of employees and also
increasing employee retention in organisation.
5. Off-boarding : This last step, where employees of Carnival Corporation and Plc use to leave
organisation after offers made to them.
Importance of HR life cycle in relation to strategic talent management :-
1. Improve employee performance : HR life cycle help Carnival Corporation and Plc in
providing different training and development sessions to their employees, so that they can
improve their skills and performance in organisation.
2. Increase employee motivation level : HR life cycle help manager of Carnival Corporation
and Plc to analyse the performance of their employees, so that they can provide proper
reward to them (King and Lee, 2016). This will help organisation in increasing the
motivation level of their employees, by which they can work in more appropriate manner.
3. Retain top performing employees : HR life cycle help manager of Carnival Corporation and
Plc to get information about the employees who are very much talented and have also are
good performers in organisation. This information help them in retaining these employees,
so that they can make work force which is talented and have capability so that organisational
goals and objectives can get achieved.
4. Performance management plan
Performance management plan is very much important for manager of organisation like
Carnival Corporation and Plc. As this help them in analysing the roles and responsibilities of some
specific job position and also help them in making comparison between the expected performance
and actual performance of their employees (Mejia and Torres, 2018). This all help them in gaining
knowledge that where they need to provide training and development sessions to their employees,
so that their performance of them get improved. Beneath is the performance management plan of
waiters of Carnival Corporation and Plc :-

Job Title : Waiter
Department : House keeping
Company : Carnival Corporation and Plc
Date : 09-04-19
Improvement
Objectives
Success Criteria Additional support
required
Objective outcome
Skills of waiters in
Carnival
Corporation and
Plc is not very
good for serving
their customers.
And also they use
to keep some rude
behaviour with
them. This all lead
to reduction in
customer
satisfaction.
For solving this issues,
it is important for
Carnival Corporation
and Plc to provide
proper training and
development sessions to
their waiters, so that
their behaviour can get
improved.
Also, waiters have to
analyse different
activities by which their
performance and
behaviour can get
improved in content of
organisation.
This all will results in
improving the skills and
behaviour of waiters
working in Carnival
Corporation and Plc, so
that customers can get
satisfied with the services
provided to them.
Also, manager of Carnival Corporation and Plc have to apply HR life cycle in appropriate
manner, so that they can hire employees with the skills required by them and also can make work
force which is capable to understand their roles and responsibilities in organisation, so that
organisation can attain their goals and objectives.
TASK 3
5. Particular legislations within the hospitality organisation.
There are ample number of legislation designed by different bodies of nation, which
Carnival Corporation and Plc have to follow while performing their operations. Some of these
legislation are explained below :-
1. Employment Act, 2002 : In 2002, government of UK use to explain an employment act, so
that employees working under their business environment can get some rights in

organisation. These rights are very much helpful for employees, as these help them in saving
themselves from different harassments in organisation (Employment Act, 2002, 2019).
Therefore, for Carnival Corporation and Plc it is very important to study this legislation and
provide rights to their employees according to those legislation. This will help them in
working with employees in very effective manner, so that they do not get fixed in any type
of legal issue.
2. Equity Act, 2010 : This is an act, which government of nation use to introduce in 2010, and
under this act, they use to say that there should not be nay type of discrimination between
employees working in an organisation (Equity Act, 2010, 2019). Therefore, it is very
important for Carnival Corporation and Plc to make rules in their organisation that their
employees do not face any type of discrimination like colour, cast or any thing while
working in their organisation. This will help them and their employees to work in better
manner and also to performance good so that organisation can achieve their goals and
objectives.
6. Legal and Ethical considerations for an organisation
There are ample number of rules and regulations which are designed by the government of
nation, so that the organisations working under their business environment can perform their
operations in very effective manner. Along with this, these rules and regulation help organisations
like Carnival Corporation and Plc to make their strategies and plans for future according to it, so
that they do no get fixed in ant type of legal issue (Nickson, 2013). Along with this, these rules and
legislation help them in maintaining their ethics, so that the products and services offered by them
to customers are always good and healthy to consume. Along with this, it help them in providing
different facilities to their employees, which results in increase in level of their engagement with
organisation and decisions taken in organisation.
Along with this, these legal rules and regulations will help Carnival Corporation and Plc in
making rules and legislation of their organisation according to government of nation. These rules
and regulation help them in guiding their employees towards working according to ethics, so that
the products and services offered by them meet all the aspects of government. This will help them
in making clear goodwill in market, so that they can attract ample number of customers towards
products and services offered by Carnival Corporation and Plc.
Also if Carnival Corporation and Plc, do not use to follow these legal aspects, then it can
create problem for them. As this can fix them in some type of legal issues, by which their goodwill
can get harmed and also can affect their financial conditions. Along with this, it leads to loss in

market share for them in business environment.
TASK 4
7. Interaction of various functional roles within the hospitality sectors.
In hospitality sector, there are ample number of roles and responsibilities which are required
to interact, so that functioning become easier. Along with this, the functioning of different
operations in Carnival Corporation and Plc are interdependent, and perform as other operations use
to perform. Beneath are some functional roles which are interdependent to each other :-
1. Service department with front end department is interrelated as it assist the housekeeping
department in knowing information related to vacancies, booking because accordingly they
will perform their functions effectively (Sipe, 2013). Also, these departments are
interconnected as it aid the front desk managers to provide with information regarding
services, room availability to its customers.
2. Marketing department with production department is interconnected with each other to
conduct market research and consequently production is done. Marketing activity helps in
analysing customer expectations, desires of customers from the Carnival Corporation Plc as
further it helps to frame various strategies to carry out production activities. Production
department leads to customer satisfaction by rendering services as per end user
specifications.
3. Human resource department is related with finance department as human resource is
valuable asset for every organisation. Carnival Corporation Plc. Attracts and retain its
employees by high compensation packages and conducts selection process which requires
huge investment so effective study must be done with relation to funds required.
8. Critically analysation the methods of communication, co-ordination and monitoring applied
within specific department
These methods plays important role for effective communication and coordination with roles
and responsibilities of employees. Further the methods helps in strengthening the value chain of
Carnival Corporation Plc. The different methods for proper communication are briefly discussed
below:- E-mail : It is very essential component for coordinating activities between employees by
sharing information through e-mail which will help them to perform their roles and duties on
time in effective manner. Email acts as monitoring device because it assist its employees

knowing about the deviations in performing their specific role (Weinstein and Morritt,
2012). Also,it helps to get reviews and feedback of customers for the services rendered by
organisation.
 Video Conferencing : The introduction of videoconferencing is the best way to improve
communication system and reputation of the organisation. This helps to maintain direct
contact with its employees as well its customers. In this competitive world companies to
survive can avail customers with live demos of facilities available as it will be much easier
to take decisions. Also, staff management of Carnival Corporation Plc can be managed from
one place as well as meetings with chain members can be held and instructions regarding
housekeeping and maintenance can be given.
CONCLUSION
From the above report it has been concluded that organisation should prepare proper budget,
ledger accounts and trial balances as it assist with financial position in market. Along with this,
many key performance indicators are used for employee retention and analysing their performance.
Also, HR life cycle is very important for organisations success. At last it has also been analysed that
to carry out business operation in hospitality industry various legislations have to be followed and
proper tools of communication should be applied for coordination and monitoring.
REFERENCES
Books and Journals
Bruce, J. and Stephens, C. A., 2017. Bridging secondary and postsecondary leadership experiences:
A toolkit for leadership learning facilitators. New directions for student leadership.
2017(155). pp.95-106.
Dirrigl Jr, F. J. and Noe, M., 2018. The teacher writing toolkit: enhancing undergraduate teaching of
scientific writing in the biological sciences. Journal of Biological Education, pp.1-17.
Eltayeb, N., 2018. Evaluating the Service Quality of Egypt National Railways from Tourists
Perspective. International Journal of Heritage, Tourism, and Hospitality. 11(2/2).
Ervin, S. A., 2016. Social Business Plan and Publishing Proposal for Global Toolkit.
Foster, M. and Carver, M., 2018. Explicit and implicit internationalisation: Exploring perspectives
on internationalisation in a business school with a revised internationalisation of the
curriculum toolkit. The International Journal of Management Education. 16(2). pp.143-
153.