Hospitality Management and Ethics

The assignment discusses the significance of KPIs in evaluating restaurant performance, HR life cycle in relation to talent management, and effective communication methods in hospitality. It also touches on legal considerations for sustainable business operations and employee retention strategies.

The Hospitality business
toolkit/Carnival UK

Table of Contents
INTRODUCTION...........................................................................................................................3
ACTIVITY 1....................................................................................................................................3
ACTIVITY 2....................................................................................................................................7
Recommending methods for measuring financial performance.................................................7
ACTIVITY 3....................................................................................................................................7
Report..........................................................................................................................................7
ACTIVITY 4....................................................................................................................................8
Performance planning.................................................................................................................8
Activity 5.........................................................................................................................................9
Training on Law for the Hospitality Industry.............................................................................9
Activity 6 ......................................................................................................................................10
Briefing on Legal and Ethical Considerations..........................................................................10
Activity 7.......................................................................................................................................11
Exploring Functional Roles.......................................................................................................11
Activity 8.......................................................................................................................................12
Analysing Communication, Coordination and Monitoring Methods.......................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
The present study is about hospitality industry that includes business of tourism industry,
restaurant business and other service provider companies. Carnival Corporation and plc is
American business that provides leisure services to customers. In this report, a financial
statement of bar on a cruise ship is shown. A recommendation about adoption of key
performance indicator and a talent management plan to be followed by it. Further, it also shows a
performance management plan, training requirements as per the laws, legal and ethical
consideration and their impact over the business. Moreover, the study also shows a memo
providing exploring of functional roles of different sectors and a brief analysis of
communication, coordination and monitoring methods of the business.
ACTIVITY 1

Harry Account
Date Particular amount date particular Amount
To cash Account 29552 by purchase Account 29552
29952 29552
Meganne Account
Date Particular amount date particular Amount
To sales Account 2008 by bank Account 2008
2008 2008

Kate's Kitchen Account
Date Particular amount date particular Amount
1st February To bank Account 5001
1st
February by purchase Account 5001
22nd
February by purchase Account 7013
28th February to balance c/d 7013
12014 12014
Cash Account
Date Particular amount date particular Amount
28th February by balance c/d 29552
1st
February by harry Account 29552
29952 29952
Bank Account
Date Particular Amount Date Particular Amount
14th February
to meganne
Account 2008
1st
February
by Kate's kitchen
Account 5001
28th February to balance c/d 2993
5001 5001
Trial Balance in the books of Bar on a cruise ship's books
Particular Debit Amount Credit Amount
Purchase Account 41566
Sales Account 51338
Kate's Kitchen Account 7013

Bank Account 2993
Food Account 6837
Beverage Account 42493
Capital Account 35538
Total 93889 93889
ACTIVITY 2
Recommending methods for measuring financial performance
In regard to measuring financial performance, some key performance indicators can be
used by Carnival Corporation & plc. Most effective indicators that can be recommended to
company are:
 Profit and popularity of each item: Both profit and popularity majorly depends upon
price and quality provided by company (May and et.al., 2015). Foods should be evaluated
accurately on the basis of their price and sales volume. Effective analysis and
management of this indicator can lead in enhancing profitability of business.
 Process time per dish: This indiactor can be used for analysing efficiency of the
restaurant. Carnival Corporation & plc can detect the maximum time taking dish and
develop plan and policy as to reduce the processing time and enhance its efficiency.
ACTIVITY 3
Report
Carnival Corporation & plc
To, HR manager
Subject: Importance of HR life cycle stages in talent management
HR life cycle stages refers to combination of various stages through which company can
develop career of its human resources. Following are the various stages that through which
employee life cycle can be improved:
 Recruitment: the cycle starts with the recruiting a candidate into business. It refers to
placing right person at right place. It provides them opportunities to employees as to
develop themselves in their field. Therefore, it is the basic and the most important stage
of HR cycle.

 Orientation: At this stage, company starts treating the candidate as a part of workforce.
Proper training is being provided to them in order to help them in developing their
knowledge regarding their work (Noe and et.al., 2017). It is important to enhance their
working efficiency and their personal knowledge as well.
 Career development: This stage can be consider as the most important stage of HR life
cycle. It leads in providing career opportunities to employees as to achieve the
company's goals. It results in providing long term career opportunities to the employees.
 Termination or transition: It can be seen as the final stage of a HR cycle. It refers to
either termination of employees from company or providing them retirement. At this
stage, employees are moved out from the business due to whatever reason.
Recommendation
In this regard, it can be analysed that each stage of the employee life cycle is an
important part of talent management. Although, a HR manager of cruise ship can be
recommended to have a major focus over the orientation and career development stage of the
HR life cycle, as it would help in enhancing development opportunities of both company and
the employees.
ACTIVITY 4
Performance planning
A Performance management plan refers to a documentation that provides a set procedure
through which an organisation could become unable to develop, manage, monitor and control the
improvement of performance of tits employees.
Bar on a cruise ship should develop their performance management plan as to manage the
concern of staff and develop their corporation with leaders as under:
 Proper communication: First of all HR needs to have appropriate communication with
each waiter and waitress as to take their own views towards the business. It would lead in
having a complete analysis and detection of negative views of employees.
 Listen to their queries: managers should develop a plan as to take feedbacks from the
employees (Executive, 2016). In this regard, they would be able to analyse understand

their queries with the company so that they could develop plans to resolve each query and
enhance their job satisfaction.
 Develop their interest within waiters: further, the HR of Bar on a cruise ship should
make different plans and procedures. In order to provide them a range of job satisfaction
to them. It would lead in enhancing the interest of waiters and waitress within the
business. It will help the firm in making them to do additional works for the company
without any problem.
 Bridge gap between personal interest and company's interest: It is the most important
stage of removing negative views for the company. It could be done by analysing and
evaluating future goals and objectives of both employee and company. HR can develop
their interest by dveloping such policies through which both company and waiters could
achieve their future goals.
In this regard, by following the above stated performance management plan, HR of Bar
on a cruise ship would be able to remove the negative behaviour of employees and enhance the
staff retention power of company as well.
Activity 5
Training on Law for the Hospitality Industry
Hospitality industry has to comply and adhere to various laws, policies and regulations
for effective of business which leads to higher operational efficiency and performance.
Hospitality laws relates to travel, hotel, restaurant, lodging, bar, spa, food services and various
other activities conducted by Carnival Corporation & PLC industry. Hospitality law governs the
legal and social practice in relation with treatment of guest and those who patronize the place
(Richards, 2017). Carnival Corporation & PLC must focus on ensuring safety at sea by giving
crewmembers robust training in health and safety, security to effectively respond to various
emergency situations. A cruise ship must be effectively equipped with survival craft which
includes life boats and life rafts in compliance with international guidelines. Cruise line international association (CLIA): CLIA and its members aim at ensuring
safety for the guest with constant improvement and heavy scrutiny by effectively
complying with various laws and standards. Health and safety at Work Act, 1974: Carnival Corporation & PLC must comply with
health and safety measures for passengers and crewmembers at the cruise which leads to

higher operational efficiency (Regulations, Laws & Industry Practice. 2019). Carnival
Corporation & PLC must take notice of hazardous or dangerous substances which may
impact the health of the staff adversely. The Trade Descriptions Act 1968: Carnival Corporation & PLC must provide true and
fair information to the customers in relation with hotel facility and must not reflect any
misleading information which hampers the reputation and goodwill of the company. Employer’s Liability (Compulsory Insurance) Act 1969: This act ensures that there must
be one minimum insurance to compensate the claims that are caused on site or of site
effectively and efficiently. Food safety Act: food hygiene standards must be maintained which helps in providing
quality food to the guest and crew members. This must include cleanliness, hygiene, food
temperature and maintenance.
 Cruise Vessel Security and Safety Act, 2010: This act ensures that Carnival Corporation
& PLC company must be transparent in reporting crimes and take necessary measures to
effectively prevent assaults, crime and detect any such activities on the cruise (The Cruise
Vessel Security and Safety Act of 2010, 2014).
Contract Act and Employment law helps in effective decision making for Carnival
Corporation & PLC which helps in protecting reputation of the company, keeping customer safe
and satisfied. For example, in case of any change in employment standard a comprehensive
training must be given to crewmembers to comply and adhere with various laws effectively and
efficiently.
Activity 6
Briefing on Legal and Ethical Considerations
Carnival Corporation & PLC aims at avoiding bribing and improper payments from any
third party which includes anything valuable that mainly includes gifts, money, loans or any
other favour. It must also identify conflicts and must take necessary actions to the resolve the
problem effectively and efficiently (Köseoglu and et.al., 2016). Carnival Corporation & PLC
aims at making effective decision which leads to higher operational efficiency and performance.
Carnival and its corporation must not accept anti bribery which is illegal and is not considered
ethical (Ethics & Compliance, 2019). Carnival Corporation & PLC must protect sensitive

information and should maintain accurate records for legal filings which leads to effective
decision making. Carnival Corporation & PLC must protect the environment which mainly
comprises of marine environment for effective use of resources and sustainability. Carnival
Corporation & PLC aim at complying with health, safety, and security in relation with respecting
labour and human rights. Business integrity is the core ethical consideration for Carnival
Corporation & PLC which helps in higher operational efficiency, performance and productivity
of the business for long term sustainability growth and development of the business. Carnival
Corporation & PLC also comply with Modern Slavery Act 2015, to ensure that human
trafficking and slavery is not taking place in the in the Carnival business and it is being carried
out in legal and ethical manner. The crewmembers of the Carnival Corporation & PLC must be
effectively trained in relation with various health and safety measures (Schuckert, Liu and Law,
2015). Crew members of the organization must be given ethical training in relation with the
employee position and responsibility. No discrimination against any employees and must comply
with wage and hour laws for sustainable operations of business in a legal and ethical manner.
Carnival Corporation & PLC must create positive work environment and maintaining health and
safety measure in cruise by avoiding bribing and resolving conflicts effectively and efficiently
(Lashley, 2016).
Activity 7
Exploring Functional Roles
To: HR Manager
From:
Date:
Subject: Integration of different departments
Interrelations of functional role of hospitality firm play a crucial role in managing coordination
and cooperation in business activities. The interrelation of department of Carnival UK at time of
Flagship programme is mandatory to make optimum utilisation of resources. Different
department of Carnival UK comprise Human resource, accounts and finance food and beverage,
engineering and steward department. The managers of each departments connect with each
team to manage guest expectations. The cabins and staterooms in ship falls under stewardship
division which is responsible for managing comfortable living experience of guest. Functional

role of this divisions is based on cabins, messenger service, rooms and laundry services. It deals
with general housekeeping services and therefore it is important for this division to connect and
cooperate with reception team which ensures check in and outs of guest which helps in easy
management of guest expectation (Sun and et.al). This coordination of functional role will be
helpful for Carnival UK in managing safe, reliable and secure operations at the time of flagship
programme. Further, bartenders and wine stewards in cruise line are priority employee which
helps in delivering quality living experience to guest. These services fall under Food and
beverage department where chef executive at cruise divides kitchen intro two galley that is hot
and cold where hot comprise grill, soup, fish and vegetables whereas cold comprise buffets,
pastry and baking products. In accordance with this it can be said that cleaning crew which is
part of utility division is responsible for managing dishes and table ware in windows, bars and
floors of restaurant and food and beverage department. On the other hand, administrative
section of Carnival UK is responsible for managing mail, accounting and daily newsletter in
departments and in every room. In addition, this section of carnival UK aim at managing
medical staff onboard to manage medical emergency and uncertain accidents in all areas of
cruise. Further, HR department of cruse line is responsible for providing training to staff of all
department working at Carnival UK to meet guest expectation and professional standards of
cruise to service quality experience and services to guests. Training by HR to employees of all
division is given to show trust, respect and care to each other and to guest as well. Thus,
department of carnival UK are interrelated to support functional role of each other with respect
to engagement, being friendly and welcoming guest as the individuals are part of Carnival
Family.
Activity 8
Analysing Communication, Coordination and Monitoring Methods
Coordination helps in achieving goals and objectives of the Carnival Corporation & PLC
in a legal and ethical manner which helps in minimizing conflicts, delays, wastage, rivalries and
any other organizational problems effectively and efficiently (Tourism and Hospitality:
Coordinating Operations, 2011). Coordination helps bring harmony within the business.
Communication helps in transferring information from one person to another for effective

interaction within the hospitality industry leads to high quality of service which impose a
positive impression on the customers. Different modes such as group meetings, cabin phones,
onboard communication, walkie- talkie, etc. are used for effective communication in the carnival
cruise. Monitoring helps in observing and ensuring that Carnival Corporation & PLC is working
in compliance with legal laws, policies and regulations and in adherence with various safety
standards for higher operational efficiency and productivity. Communication, coordination and
monitoring helps in strengthening value chain by effectively training each staff of the Carnival
cruise and monitoring activities and analysing problem effectively and efficiently.
Communication helps in achieving organizational objectives by effectively interacting with staff
and coordinating activities of all crewmember to achieve higher operational efficiency which
leads to attainment of organizational goals.
CONCLUSION
This study will also highlight, double-Entry Book-Keeping to trial balance. From the
above study it has been summarized that, company must use key Performance Indicators for
Restaurants to measure the financial performance. It also evaluates the importance of the HR
Life Cycle in relation to strategic talent management. Further it also evaluate performance
planning by effectively resolving the negative behaviours of the waiting staff and overcome the
issues of staff retention. This study further includes hospitality laws in for higher operational
efficiency and productivity. It further includes various legal and ethical considerations which
leads to sustainable working of the business. It also highlights, various functional roles within the
hospitality sector and critically analyse and evaluate different methods of communication, co-
ordination and monitoring methods in the Food & Beverage Department of a cruise line.

REFERENCES
Books and journals
Executive, N. I. H., 2016. Compliance Action Plan.
Köseoglu, M.A and et.al., 2016. The evolution of business ethics research in the realm of tourism
and hospitality: A bibliometric analysis. International Journal of Contemporary
Hospitality Management .28(8).pp.1598-1621.
Lashley, C., 2016. Business ethics and sustainability. Research in Hospitality Management. 6(1).
pp.1-7.
May, G. and et.al., 2015. Energy management in production: A novel method to develop key
performance indicators for improving energy efficiency. Applied energy, 149, pp.46-61.
Noe, R.A. and et.al., 2017. Human resource management: Gaining a competitive advantage. New
York, NY: McGraw-Hill Education.
Richards, S.A., 2017. Right, wrong or just legal compliance?: Teaching business law to
hospitality and tourism students-a PhD conceptual paper. CAUTHE 2017: Time For Big
Ideas? Re-thinking The Field For Tomorrow, p.794.
Schuckert, M., Liu, X. and Law, R., 2015. Hospitality and tourism online reviews: Recent trends
and future directions. Journal of Travel & Tourism Marketing.32(5).pp.608-621.
Sun, S and et.al. An updated comprehensive review of website evaluation studies in hospitality
and tourism. International Journal of Contemporary Hospitality
Management.29(1).pp.355-373.
Online
Regulations, Laws & Industry Practice. 2019. [ONLINE]. Available
through<https://www.assetsure.com/business/hotel-insurance/hotels-laws-uk/>
Ethics & Compliance. 2019. [ONLINE]. Available
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The Cruise Vessel Security and Safety Act of 2010. 2014. [ONLINE]. Available
through<https://trid.trb.org/view/1317992>

Tourism and Hospitality: Coordinating Operations. 2011. [ONLINE]. Available
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hospitality-coordinating-operations.html>