The Impact of Training and Development Programs on Employee Performance at Coles Supermarket

This research investigates the relationship between training and development programs and employee performance at Coles Supermarket. It explores the effectiveness of training programs in enhancing employee skills and knowledge, ultimately contributing to improved job performance. The study utilizes both qualitative and quantitative research methods, including a literature review, questionnaires, and data analysis. The findings highlight the importance of tailored training programs that cater to specific job roles and employee needs. The research also identifies limitations and suggests recommendations for optimizing training and development initiatives at Coles Supermarket.

HI6008 Assessemnt-2
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Table of Contents
1. Introduction..................................................................................................................................3
2. Project Objective.........................................................................................................................4
3. Project Scope...............................................................................................................................5
4. Literature Review........................................................................................................................6
5. Research Questions and hypothesis.............................................................................................7
Primary questions........................................................................................................................7
Secondary questions....................................................................................................................7
6. Research Design and Methodology.............................................................................................8
Qualitative research.....................................................................................................................8
Quantitative research...................................................................................................................9
Questionnaire.............................................................................................................................10
7. Research Findings..................................................................................................................13
8. Research limitations...................................................................................................................14
9. Time schedules..........................................................................................................................15
10. Conclusion...............................................................................................................................17
11. References................................................................................................................................18
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1. Introduction
This assessment is based on the same topic of assessment one which is relevant in between
training and development and its effect on employee’s performance. Training and development
are significant for newly recruited employees. This assessment is based on Coles supermarket to
analyse the relevancy within the training and development program in overall skills development
for an employee to pursue on his job role effectively. Effective training and development
program impacts the performance of employees on which this assessment will focus. This
assessment will start from project objectives and then it will provide project scope, literature
review, research questions, research design and methodology. A research will also be conducted
in this research on the basis of which findings and limitations will be analysed.
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2. Project Objective
Determination of project objective is significant to provide a proper direction to the research. It is
essential to define clear objectives in this research which has to be based on the research topic.
 To analyse the effect of the training and development program on employees
performance
 To ascertain the needs of training and development in employees
 To determine the relationship in training and development program in skills development
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3. Project Scope
This project widely scoped on the organisations which are using the training and development
programmes to develop skills in employees. This project is based to analyse the relevance in
training and development program. This research will use different kinds of literature which are
based on this research topic to analyse the views of different authors on this topic.
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4. Literature Review
The relationship between training satisfaction and learning in the improvement of
employee’s performance
According to Mansour and et. al. (2017), demands of training and development programmes are
regularly increasing in organisations which increasing their investment on employees. it is
analysed by the authors that investment of employees is better to gain a better production in
return. The efficiency of training and development program has to be used by the organisations
which can help them to analyse identify the success of training program. It is analysed by the
authors as a result that training satisfaction and improvement in employee’s performance has a
huge relevance. Normative commitment concept is identified by this research which has a
positive effect on the transformation of learning.
The relevance of training and development
According to Padmasiri, (2018), different training programs are utilised by organisations for its
executive level of employees. It has been analysed by the author that no particular mechanism
available to ensure the effects of raining program on employees. Training and development
programmes have a huge significance for employees to develop them according to the job roles
and responsibilities. It helps them to improve their performance and also to make develop their
behaviours to respond to challenges. It is required to manage relationships with the subordinates
and seniors in the organisations and training and development programmes also support this.
The relationship between training and development and performance
According to Ahmed, (2016), training and development programs are effective to use to improve
the performance of faculties working in the organisation. Training programmes are focused to
develop a recruited person as an employee who has potential to survive by performing on
assigned duties. Compensation and payment package are the key motivational aspect which
helps employees to learn new skills and abilities to perform better in the organisation. It is
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analysed that training and development programs contain equal significance of compensation to
motivate people to perform better.
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5. Research Questions and hypothesis
It is essential to design research hypothesis to develop a vision to conduct this research
effectively. It has been analysed by the literature review that training and development programs
have a huge significance in the employee’s performance.
 H1: Training and development both are containing equal significance in employee’s
performance and creates an equal effect on employee’s performance.
 H2: Newly recruited and experienced employees both are having needs of training and
development programmes time by time for performance improvement.
Primary questions
 Question 1: Does training and development program contain equal effect on employee’s
performance?
Secondary questions
 Question 1: Is it essential to use a particular training method for enhancement in
employee’s performance?
 Question 2: Is training and development program for employee’s have a direct
relationship and impact on the employee’s performance?
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6. Research Design and Methodology
Research design
Research design represents the design and structure of activities which has to be done to conduct
a research (Lewis, 2015). A proper research design supports in an effective execution of research
to attain the research objectives.
Methodology
It is essential before conducting research to determine research methodologies on the basis of
which whole research will be conducted. It is essential to determine the research approach in
which qualitative and quantitative mainly considered. Qualitative research is based on gathering
reviews, suggestions and perception of different people by the use of an effective instrument for
data gathering (Neuman, 2013). Interview and observation methods are used to conduct the
qualitative research on a specific research topic. The quantitative research approach is focused to
collect on the numerical data which can help to the researcher to get an exact outcome on the
research topic. A large sample size is used to conduct quantitative research approach. The
questionnaire is a general data collection method used in quantitative research approach to
gathering data and statistics.
Qualitative research
This research approach is focused to collect reviews and suggestions of targeted people on the
research topic. The process to conduct qualitative research is given below:
 Research aims and objectives
 Research design
 Topics to collect data
 Appropriate data collection method (Interview, focus group, observation group etc.)
 Appropriate data sampling techniques (Probabilistic and non-probabilistic)
 Sample size (Smaller sample size to manage reliability and authentication in research)
 Data analysis
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 Findings
 Conclusion
Above given process is effective to use qualitative research approach by which a researcher can
obtain information and knowledge from targeted audiences.
Quantitative research
Numerical data and statistics gathering are based on the quantitative research approach (Mackey
and Gass, 2015). It also has a need for an appropriate process to conduct the research which is
given below:
 Explaining research problem
 Determining research aims and objectives
 Reviewing different peer literature based on the research topic
 Determination of appropriate data collection method (questionnaire and interviews)
 Question framing
 Sample size (a large sample size has to be used in this kind of research to manage data
validity and reliability)
 Appropriate data sampling techniques (random, stratified, cluster, systematic and
multistage sampling)
 Data collation
 Data analysis (Graphical analysis)
 Findings and conclusion
Above given process is effective to conduct quantitative research based on t4eh research topic.
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Questionnaire
Some questions are given which used in this research to obtain information on the targeted
audience which is given below:
Question 1: Are you agree with the statement that different training and development programs
have a difference in effect on employee’s performance in Cole’s supermarket?
A. Yes
B. No
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A. Yes
B. No
Question 2: Are you agree that regular training programs are suitable or effective for all
employees working on a different level or categories in Coles Supermarket?
A. Yes
B. No
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3
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A. Yes
B. No
Question 3: Are you agree that training needs are different according to job roles and
employees?
A. Yes
B. No
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A. Yes
B. No
Question 4: Are you agreed that employee’s performance enhanced by engaging training and
development programs for them by the management in the Coles supermarket?
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A. Yes
B. No
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A. Yes
B. No
Question 5: Do you think that difference or categories in training and development programs
have to adapt the management according to the designations in the Coles supermarket?
A. Yes
B. No
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A. Yes
B. No
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7. Research Findings
On the basis of above research, it has been analysed that difference in training and development
programs are effective to use in the organisations according to the job role offered to employees.
it is analysed by the research that employees are having a need for differentiation in the training
and development program according to the job role by which their performance can be more
polished and improved.
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8. Research limitations
This section explains the limitation which is faced by the researcher while conducting the
research. Reliable data gathering is based on the sample used by authors in whom proper focus
has been given by the researcher. This research has influenced by the lack of financial resources
to conduct an appropriate research.
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9. Time schedules
Research plan
Activity Preliminary data Close date Time utilized
Research topic
selection
01 May 2018 03 May 2018 3 days
Selection of
resources to conduct
research on the
research topic
04 May 2018 06 May 2018 3 days
Primary and
secondary data
collection
07 May 2018 10 May 2018 4 days
Data analysis and
evaluation
11May 2018 14 May 2018 4 days
Recommendation on
the basis of data
analysis on the
research topic
15 May 2018 16 May 2018 2 days
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Gantt chart
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10. Conclusion
On the basis of above report, a conclusion has been developed that training and development
programs are contained significance for employees to learn workings and techniques to use in
their performance to improve it. The difference in training and development programs are
required in the organisation according to the job roles. Better learnings can be provided by the
suitable training methods according to the employees.
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11. References
 Ahmed, R.R., Nawaz, A. and Channar, Z.A., 2016. Relationship between Training &
Development and Performance of Business Schools Faculty.
 Ben Mansour, J., Naji, A., & Leclerc, A. (2017). The Relationship between Training
Satisfaction and the Readiness to Transfer Learning: The Mediating Role of Normative
Commitment. Sustainability, 9(5), 834.
 Lewis, S. (2015). Qualitative inquiry and research design: Choosing among five
approaches. Health promotion practice, 16(4), 473-475.
 Mackey, A., & Gass, S. M. (2015). Second language research: Methodology and design.
Routledge.
 Neuman, W. L. (2013). Social research methods: Qualitative and quantitative approaches.
Pearson education.
 Padmasiri, M. D., Sandamali, J. G. P., Mahalekamge, W. G. S., & Mendis, M. V. S.
(2018). The Relationship between Training and Development and Employee Performance of
Executive Level Employees in Apparel Organizations. International Invention of Scientific
Journal, 2(01).
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