(Doc) Managing Quality in Health and Social Care Services

THE IMPORTANCE OF MANAGING
QUALITY IN GREAT BRITAIN IN
HEALTH AND SOCIAL CARE

Table of Contents
INTRODUCTION...........................................................................................................................1
Q 1 Perspective of Stakeholders..................................................................................................1
Q2 External agencies' role in setting standards........................................................................1
Q3 Analysis the influence of poor service quality on social and health care stakeholders........1
Q4. Describe the standards that able to exist within social as well as Healthcare for
measurement of quality , care facilities of residents....................................................................1
Q 5 To create a total quality management system Various steps are given below ..................2
Q6 To delivery quality , Potential barriers in social as well as health care services ................3
Q 7 Effectiveness of policies ,sytems and procedures used in social care and healthcare
setting...........................................................................................................................................4
Q8 Factors influencing quality achievement in HSC services. ...................................................4
Q 9 Ways to improve Service quality within health care .........................................................5
Q-10 and 11..................................................................................................................................6
Covered in PPT............................................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................6

INTRODUCTION
The concept of Health as well as care topic generally depends on different contexts and
perspectives (Belle and et.al., 2015) . Thus, health and social care depends on the opinion, ideas
of the involved parties, preferences in the health care and social system. Quality is a crucial
aspect to the users as well as service provides and also various other stakeholders in the circle. It
is considered an attempt to improve services as well as reduces the strains (financial), efforts that
are normally provided guarantee an aim of preventing expensive and unnecessary care charges.
Present Report lay emphasis on the different perspective of quality within relation of health as
well as social care services. It also focuses on strategies for accomplishing quality and also
analysis system ,procedures, policies within health and social care. Furthermore, it understands
various methodologies for analyzing social and health care service quality which will covered in
ppt.
Q 1 Perspective of Stakeholders
Covered in factsheet
Q2 External agencies' role in setting standards.
Covered in factsheet
Q3 Analysis the influence of poor service quality on social and health care stakeholders.
Covered in factsheet
Q4. Describe the standards that able to exist within social as well as Healthcare for
measurement of quality , care facilities of residents.
The idea behind to implement standardization is to advance activities so that there is a
guarantee in quality within care environments. It is too general to tackle this kind of subject
than there is a focus on a broad area of specialization that involves quality within terms if
assurance, audit, management , functionality ,control. Standards from NICE,CQC,Code of
practice as well as NMC are all in assuring quality to increase the users (Liu and et.al., 2016).
All of these factors can seek to transform social and Health care to help humanity within
endeavors. Quality assurance audit,control,in specified ,are also which are used to ensuring the
quality that can be guaranteed so that patient's can be stay safe (Rose, 2018). Extensive approach
must be followed through health as well as social care that can assist both the ideas of NHS and
wider health as well as social care systems. Health as well as social care facilities have to work
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directly on a number of schemes with the health management department that can be cut across
the various services to make the environment better.
Quality systems can increased the quality index through various modes of measuring quality in
the care settings. Quality system can explore investigative approach as well as structural equation
that can test application of sounds models regarding quality services (Snooks and et.al.,2016).
Already analyzing data is favored through TQM. Quality control technique generally discuss
the various crucial inferences on the improvement of hospital commitment as well as
performance to accomplish the quality service delivery. TQM is considered as the specifically
instrumental in monitoring, audit as well as review performance. In health as well as social are
system .With the continuous quality improvement (CQI) TQM can be utilized interchangeably .
(Thompson and et.al., 2016). Specifically to developing clinical practices an instrumental called
CQI is used and also based on the large extent of possibilities that exist for the improvement
within called health care as well as facilitation. Thus, it can prefer quality assurance(QA)
programs. TQM of consider as the high-grade approach because this is able to deals with
descriptive as well as in depth evaluation of the processes that can favor the assessment
(Leabman and Brewer, Energous Corp, 2017).
Q 5 To create a total quality management system Various steps are given below .
Clarify vision, mission and values
Staff members of hospital need to know what they can do to tied firm's strategy as well as
objectives (Kuhar and et.al., 2018). All staff members need to understand that where the
organizational consider its headed, what are its hopes to achieve (mission) as well as operational
principles (value) that can steer within decision-making as well as its priorities.
Identify critical Success factors (CSF)
This factor assist the firm focus on only things that assist to meet the objectives as well as
move a few closer to complete its mission (Leabman and Brewer, 2017). For examples
such ,market share as well as financial services as well as product quality and also employee
satisfaction.
Develop measures as well as metrics to tack CSF Data.
One of the critical factors that are identified there needs can be measured as well as place to tack
the progress and also monitors it. This can be done by reporting process that can be used to
collect particular data as well as share information with seniors (Liu and et.al., 2016).
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Identify key customer group
Each and every firm has consumers even hospitals also have patients so in that case they can
create products as well as services that are based on the requirements of patients. There are
various examples of the key customer group such as consumers, employees, suppliers vendors
and volunteers.
Feedback from social consumer
To meet the requirements of the customers the only way for any firm that they are capable or
not is by simply asking them questions. For that there is followed a structured feedback from
each group of patient and asked them the questions such that what is important for them like they
needed good medicines,good environment as well as good doctors so all these questions can be
asked by them and also asked the questions which they do not want. This is a type of feedback
that can be obtained by customer focus groups (Thompson and et.al., 2016).
Develop a survey Tool.
There is a development of the customer satisfaction survey that must be based that what is
crucial for the consumers. Such as patients care about the quality rather can cost but if a
hospital reduce the cost of certain medicines or operational fess but at the same time they skimp
on the quality (Liu and et.al., 2016). Hospital can make a product that might not fullfill the
requirements of the consumers.
Q6 To delivery quality , Potential barriers in social as well as health care services
Health concerns within the internal challenges' for example poor communication,
disproportionate priority for improvement (D’Andreamatteo and et.al., 2015). These are the
concerns that are usually leads to aggressive behavior of patients as well as failure to strong
complaints' system. Barriers(External) that can deliver quality social as well as health care that
also includes lack of financing power, health insurance as well as lack of family as well as social
support. Poor communication leads to the inability to communicate the necessary talk that can be
exchanged with the staff members and patients have to suffer (Kuhar and et.al., 2018). While
lack of health insurance that can results into department 's capability that can approval program
across the people of united kingdom. While poor financial management system results into the
mismanagement of funds ,social support that can be emanated from poor follow up regarding the
patient's family .disease and pain can be treated very easily of a patient if patients' family and
care provides both collectively understands the situation (Liu and et.al., and Bruno, 2016). In
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ensuring quality to enhance the users Standards from NICE,,Code of practice and CQC as well
as NMC are all used(Liu and et.al., and Bruno, 2016). It is very often to tackle this kind of
subject. There is a focal point on a wide area that includes quality specialization in a particular
subject in terms of assurance,management , functionality ,control,audit. All of above factors
can seek to change within social and Health care.
Q 7 Effectiveness of policies ,sytems and procedures used in social care and healthcare setting
Policies, procedures and effective systems plays a vital role in social care and health care
settings because of various factors. Policies as well as procedures assit within setting general
action plan that can be used as a guidance for achieving desired outcomes and works as a
fundamental guideline in making effective decisions. Social care and Healthcare policies and
procedures communicate general guidelines on the basis of which employees of the
organizations will achieve desired outcomes. In health care setting these policies helps in
defining primary roles of healthcare professionals so that clinical needs of the organizations are
meet. Not only this it also helps in increasing the overall quality of the services that are provided
by health and social care organizations. Systems used in health and social care settings helps in
maintaining and improving patient safety, clinical care, quick and coordinated care, reduced
readmissions and many more. Effectiveness of the systems also helps in increasing healthcare
professionals job effectiveness so that they can fulfil their duties in an efficient manner. These
effective social care as well as health care systems also aids in accomplishing overall quality of
services that are offered by the organizations. Due to this, presence of all three i.e. effective
systems, policies and procedures are important in social care as well as healthcare setting so that
service quality can be improved.
Q8 Factors influencing quality achievement in HSC services.
Service of Quality within health as well as social cares sector is not only important from
the organizational perspective but is also vital from safety of patient. The quality services are
affected by variety of factors. The foremost and dominating factor is lack of monitoring and
performance check systems. NHS London does not have any effective framework for reviewing
the performance and behaviour of its staff members. Even if patients have issues regarding
quality then it is neglected and no action is taken over it.
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The lack of communication and ineffective implementation of health care standards is
another factor which is responsible for deteriorating quality of services. For the transition period
nurses and health care professionals there is no procedure of training. The lack of training results
in unprofessional and insensitive work culture. This is one of the major reason that health
professionals are not able to understand the needs of patients and to provide them good health
care facilities. It also cause clinical errors such as medication negligence or incorrect diagnosis
(Gentry and Badrinath, 2017). Apart from knowledge and training financial sources and lack of
suitable leadership and planning strategies is also prime factor for causing service inefficiency.
The gaps in professional skills can also be considered as one of the reason for degraded service
quality. For instance if individuals does not have skills to work in professional settings, in teams
or in busy schedules as in health care professions then they may not be able to assure good
quality in terms of service delivery.
NHS can use several improvement strategies for enhancing the quality of services. There
must be emphasis on improving communication. The improved communication between patients
and health professionals will enable
Q 9 Ways to improve Service quality within health care
Quality of services in health and cares sector is not only important from the
organisational perspective but is also vital from safety of patient. The quality services are
affected by variety of factors. The foremost and dominating factor is lack of monitoring and
performance check systems. NHS London does not have any effective framework for reviewing
the performance and behaviour of its staff members. Even if patients have issues regarding
quality then it is neglected and no action is taken over it. There are several ways through which
quality can be improved in social care and healthcare They are described below :-
First is forming guidelines and standards through which services can be offered. It will enable in
proper monitoring and control and working according to guidelines. Another is to analyze
process and data through which loopholes can be identified. By this it will be easy to make
changes in way delivering of services and improving quality. Also, by providing training to staff
will enable them to learn new practices and skills in delivering care services. The cost may be
lowered for the proper inventory control systems for provided given operation and also
utilization of good quality instruments are now available at the reduced cost.
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By implementation of new technologies quality can be improved. It is crucial to continually
utilize newer technologies that can improves the quality regarding the care of health services As
it must be done with reference to cost-efficiencies.
Q-10 and 11
Covered in PPT
CONCLUSION
From the above report it had been concluded that Importance of health care is important
as stakeholders have multidimensional role within a firm. Then it concluded about the External
agencies that increased mechanism by incentives and also provides delegation on quantity.
Furthermore, it concluded about various standards NICE, CQC,code of practice that can
increased area of specialization such as audit.
REFERENCES
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Kuhar, D. and et.al., 2018. Healthcare infection control practices advisory committee (HICPAC).
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healthcare gadgets and sensors. U.S. Patent 9,824,815.
Liu, M. and et.al., and Bruno, F., 2016. Review on concentrating solar power plants and new
developments in high temperature thermal energy storage technologies. Renewable and
Sustainable Energy Reviews.53. pp.1411-1432.
Reeves, S. and et.al., 2017. Interprofessional collaboration to improve professional practice and
healthcare outcomes. Cochrane Database of Systematic Reviews.(6).
Rose, L., 2018. Healthcare for the Elderly (Doctoral dissertation, UC Santa Cruz).
Scott, T. and et.al., 2018. Healthcare performance and organisational culture. CRC Press.
Snooks, H and et.al.,2016. Self-reported long term needs after stroke. Journal of Health Services
Research & Policy.21(3). pp.188-194.
Thompson, N.D. and et.al., 2016. Evaluating the use of the case mix index for risk adjustment of
healthcare-associated infection data: an illustration using Clostridium difficile infection
data from the National Healthcare Safety Network. infection control & hospital
epidemiology.37(1).pp.19-25.
Weiner, L.M. and et.al., 2016. Antimicrobial-resistant pathogens associated with healthcare-
associated infections: summary of data reported to the National Healthcare Safety
Network at the Centers for Disease Control and Prevention, 2011–2014. infection
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