Australian College of the Professions Assignment Question Answer Solution 2022

Student Name: SUBJECT CODE:
Due Date:
Student ID: SUBJECT NAME:
ASSIGNMENT 1
Question 1:
The process of monitoring work operations is often broken down into six stages. Name 3
of these.
1. Identification of the performance objective by use of criteria like Key Performance
Indicators.
2. Compare the daily actual performance with that identified in performance
measurement criteria above.
3. Identify any challenges that may have caused the variations from the targeted
performance and propose ways to curb them.
This methods can be grouped into planning, organizing and staffing.
Question 2
Monitoring the expected service provisions of your staff is an important part of a
frontline supervisor's job. How often should this be done?
Monitoring should be done at least once per week. This will enable early identification of any
challenge or problem and it can be solved before it is too late.
Question 3
Once workflows have been established, what should you do to determine whether the
workflows you have implemented are in line with achieving organizational goals?
With the workflow established, a monitoring algorithm should also be determined to enable
in evaluating the organization goals that were set initially.
Question 4
List 3 ways to identify quality problems with your service.
1. Use of the SWOT (Strength, Weaknesses, Opportunity, and Threats) analysis. This
framework will enable to establish any notable present and future strengths,
Certificate IV in Commercial Cookery

Student Name: SUBJECT CODE:
Due Date:
Student ID: SUBJECT NAME:
weaknesses, opportunities, and threats that are as a result of the system. Necessary
interventions can be planned for accordingly.
2. The main objective of offering services is to satisfy the needs of the clients. To
identify any quality problems in service delivery, the service provider can survey the
target clients to get their views, complains and suggestions on the service quality.
3. Another simple technique to identify the quality of service is by considering the
causes and impacts of the service delivery operations. This will assist in identifying
any misfits in the system.
Question 5
‘In house training' is one example of a process or system which you may need to make
adjustments to resolve quality issues. List 4 other processes or systems from your
industry.
1. Staffing needs by creating a good working environment motivates the staff in
delivering their best in their respective duties. This effort is combined to ensure
quality service delivery. Therefore, environmental sustainability is very important.
2. Task Prioritization also enables in identifying the key operational activities that affect
other subsequent activities in the same line of production.
3. Group decision making and goal-setting create awareness among the staff to know
their individual goals and how they can integrate them to achieve the main business
objective.
4. Monitoring social sustainability.
Question 6
How can encouraging a culture of open communication and innovative thinking help
you improve efficiency and service levels?
Open communication and innovative thinking improve a positive attitude on employees. It
prepares the staff to support one another through sharing information and resources within
and between all levels. Employees can also challenge positively, the way things are done in
an attempt to improve them. In this scenario, each worker can give his or her idea of
improving the efficiency of service delivery.
Certificate IV in Commercial Cookery

Student Name: SUBJECT CODE:
Due Date:
Student ID: SUBJECT NAME:
Question 7
List 3 ways to identify current and emerging trends in your industry.
1. Encourage the staff to bring on board new ideas on processes, products, and general
business operations. Acknowledge and appreciating employees who contribute to new
ideas aimed at improving the business.
2. Investing in research in the industry in identifying such emerging trends through the
internet. This involves getting customer feedback and comparative study with other
similar businesses.
3. Participating in seminars and exhibitions.
4. Reading relevant materials like magazines and newspapers.
Question 8
Sustainability is usually associated with the environment, however, it can also refer to
the operations of a business. Other than the environment, what are the 2 other areas of
operational sustainability?
1. Social sustainability. The business should consider long term provision of goods and
or services to the customers. The present supply should be able to be such that similar
or even better services can be rendered in the future. This can also be achieved by
involving the community in inventions and innovations.
2. Economical Sustainability. The business should consider future effects on the regional
economy due to its operations. Other ways to achieve this is through reduction in
waste generation.
Question 9
What is the purpose of having a logical, well-defined workflow?
The main purpose of a logical workflow is to ensure quality service delivery at the optimum
input conditions. It helps in eliminating unnecessary redundant activities while improving
communication and staff support towards achieving the main goal.
Question 10
Certificate IV in Commercial Cookery