The role of front line managers in enhancing employees' engagement: A case study on Hilton Hotel
Added on 2020-07-22
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The role of frontline managersin enhancing employeeengagement. A case study onHilton Hotel"1
ABSTRACTAim: “The role of front line managers in enhancing employees’ engagement. A case studyon Hilton Hotel".Methodology: In the present research, qualitative techniques will be used in respect toachieve aims and objectives. Further, different types of research methodologies are used forcarrying out research in systematic manner. Moreover, descriptive research design will be usedfor deep understanding of the selected topic. Both primary and secondary research will beconducted in respect to gain more information regarding present topic. For the primary research,survey and interview techniques will be used under which purposive method of sampling will beused for asking questions. Question will be asked from 50 employees and 5 managers of Hiltonhotel so that valid information can be gathered to enhance employee engagement.Finding: From the secondary research, it has been identified that employees’ engagementplays a significant role within the organization in respect to retaining workers for longer time andto accomplish organizational goals. Through engagement of employees; the company can easilybe motivated to achieve targets on time. Engaged employees are happier and satisfied with theirjob as compared to less engaged employees. Further, there are different methods which linemanager can use in respect to engage employees in their work. By involving team members indecision making process increases the satisfaction level of employee and they are morecommitted toward the job. Further proper communication kept between team members andmanager will lead to accomplishment of goal and objectives on time. The way company treatsits employees have direct impact on employee engagement. Engaged employee put their fullefforts during work load and work hard in tough situations. Employees’ engagement lead to thesuccess of the firm and it makes good future of the organization.2
TABLE OF CONTENTSPart A:..............................................................................................................................................41. Introduction..................................................................................................................................42. Literature review..........................................................................................................................53. Methodology................................................................................................................................64. Ethical issues\consideration.........................................................................................................85. Provision work schedules............................................................................................................8REFERENCES..............................................................................................................................103
Part A: Project Title: “The role of frontline managers in enhancing employee engagement. A casestudy on 2 different branches of Hilton Hotel, UK".1. Introduction Employee engagement is as the emotional commitment of employees toward theorganization in which they are working. Due to this reason, they take actions in respect toaccomplish organizational goal and objectives. Engaged employees reflect care, dedicationenthusiasm, responsibility and improved results. Leaders within the organization demandmore from managers in respect to maintain high level of employee engagement. Frontlinemanager plays significant role in respect to enhance employee engagement (Nagaraju andKamal, 2016). The relationship between line managers and employees is essential in respectto carry out business activity systematically. It is mostly the line manager who ispredominantly accountable for the effectiveness of the team. Further effective managers canmotivate its team member to produce effective result even in difficult time. The present study is conducted to understand the role of front line managers inenhancing employee engagement of Hilton Hotel. Employee engagement is important for anorganization because to work hard. It is important for the front-line manager to engage itsemployees by delegating some set of responsibilities so that they feel responsible and workhard for an organization. There are many benefits of employee engagement for theorganization such as engaged employees work with passion and become more responsibletoward their work which lead to enhanced sale and productivity of the firm. Aim:An investigation on the role of front line managers in enhancing employee engagement.Theresearchiscarriedoutas a case study on Hilton Hotel, UK.Objectives:To identifyfunctions,carryoutbyfrontlinemanagersofHilton, UK toenhanceemployeeengagement.To identify the importance of enhancing employee engagement at Hilton hotel.To investigatethe role of front line manager in enhancing employee engagement ofHilton hotel.To recommend for Hilton hotel, UK on how to improvefrontline managers roletoenhance the employee engagement.Research questionsWhat are the functions carried out by the frontlinemanagersofHilton Hotel, UK forenhancing their employee’sengagement?Why it is important to engage the employees in Hilton hotel?4
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