Total Quality Management Assignment TESCO
Added on 2020-04-15
11 Pages3408 Words62 Views
Running Head: Total Quality Management Total Quality Management
Total Quality Management Table of ContentsIntroduction.................................................................................................................................................1Total Quality management tool used by Tesco...........................................................................................1Plan -Do- Act -Check................................................................................................................................2Training....................................................................................................................................................2Quality assessment..................................................................................................................................3Methods of Implementation of total quality management tool..................................................................3Plan - Do -Act- Check...............................................................................................................................4Training....................................................................................................................................................4Quality assessment..................................................................................................................................5Total quality management implementation success...................................................................................5Organization dealt with the change............................................................................................................6Recommendation and conclusion...............................................................................................................7References...................................................................................................................................................71
Total Quality Management Introduction Tesco is one of the largest retail markets in U.K. It is popular for the product and service quality offered to the consumers. The operations of the company started in 1920 in the UK and now it is known as the largest retail company globally. Tesco introduced many products in the market to satisfy the needs and wants of the consumers and also to enhance the customer base. The company takes into consideration the products like food items, books, clothes and many daily products. The business of the company is spread globally and the stores are located in 12 countries. Tesco is also involved in many joint ventures that offer many kinds of services like insurance services, internet services, and financial services. The company also delivers low-cost products that assist the company in operating the activities globally. Image of the company play a great role to increase the operations of the company. If the company adopts effective strategies and policies, then the image of the companycan be enhanced in the market. In this report, the main focus will be given to the total quality management tools that are used by Tesco. The main emphasis of the company is to offer high-quality products so that the satisfaction level of the customers can be enhanced.Under this report, the tools that are taken into consideration by the Tesco will be discussed. Total quality management tools help to increase the quality of the products and services that are given to the consumers. If the quality is good, then it can be easy for the organization to attain success in the market. In the next phase of the report, the implementations of the tools are also discussed. The last phase of the report gives focus on the effectiveness of implementation techniques and also the recommendations that should be considered by the organization to attain the goals and objectives. Total Quality management tool used by Tesco There are many total quality management tools used by the organization. The tools help to maintain the quality and services that are offered by the company to its customers. Tesco also considered Total quality management to enhance the quality of every services and product that are offered to the consumers. With the help of TQM, the company is able to attain a high level ofsatisfaction of the consumers (Steingold, 2017). The manufacturing sector was the first where these techniques are taken into consideration and by evaluating the effectiveness it is also 2
Total Quality Management followed in the service sector. Total quality management tools that are used by the Tesco are discussed below: Plan – Do- Act –Check TrainingQuality assessmentPlan -Do- Act -Check PDCA model is also known as Deming Circle. The focus is given on this because the effectiveness of the quality can be enhanced. It is known as the father of modern quality control. The growth and opportunities of the organization are enhanced by considering this tool in the organization. The model comprises four stages:a.)Plan: It is one of the essential plans that are considered by the company and also it gives emphasis to the organizational structure of Tesco. To increase the level of quality it is oneof the important points that should be considered. It assists the company to operate the activities in the competitive environment (Sung and Choi, 2014).b.)Do: In this step, the plan will be implemented by the company that assists to increase the quality and profitability level.c.)Check: The performance level is measured at this stage. The performance is measured to implement the selected plan in a proper manner. On this step, proper analyzes are done that how effective the plan was, if it is taken into consideration.d.)Act: In this step, the main emphasis is given to the measures. The problems that are evaluated will be removed so that the goals and objectives can be accomplished (Dale, 2015).Training Training is one of the essential tools that should be considered to conserve the proper quality of the products and services offered to the consumers. It is evaluated that if proper training is given to the employees of the organization, then they can give best towards the work. The quality of work is enhanced if they have the proper knowledge to conduct the activities. Quality of the organization depends upon the working pattern of the employees. If the employeesof the organization are not efficient, then it can result in lack of training. Tesco takes into consideration training as a total quality management tool, as it helps to maximize the satisfaction 3
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