Total Quality Management (TQM) at McDonalds

Total Quality
Management

Abstract
TQM is essential part and help in achieving long term success to the corporation.
Implementation of TQM supports the firms in improving efficiency and quality of their products.
This paper has discussed the total quality management within McDonalds. Several methods of
implementing bench marking has been highlighted in the study. Challenges faced by the firms in
this respect are discussed and recommendations have been provided for the improvements.

Table of Contents
1. INTRODUCTION....................................................................................................... 4
2. BENCHMARKING..................................................................................................... 4
Definition of Bench-marking................................................................................... 4
Reasons of Bench-marking..................................................................................... 4
3. IMPLEMENTATION.................................................................................................. 6
Prerequisites required to benchmark.....................................................................6
Methods of implementation.................................................................................... 7
Challenges face by organization in bench-marking................................................9
4. RECOMMENDATION................................................................................................ 9
5. CONCLUSION........................................................................................................ 12
REFERENCES ......................................................................................... 14

1. INTRODUCTION
 Benchmarking is essential for measuring business performance and overall management
of organization effectively. It considers as a tool for developing plan to improve entity’s
activities.
 The present report is based on understanding different aspects of McDonalds related to
total quality management of business organization (Al-Tarawneh, 2014.) It is one of the
largest fast food provider company of UK to a million people.
 In this regard, significance of bench-marking to gain entire management of firm can be
determined. Including this, different processes related to implementing benchmarking
practices are understood.
 Including this, organization's benchmarking against KFC can be determined through this
study. Moreover, difficulties in raising practices are recognized (Al-Tarawneh, 2014.).
Along with this, learners are able to learn solutions to overcome the issues occur to gain
total quality management of firm efficiently.
2. BENCHMARKING
Definition of Bench-marking
Bench-marking is the measurement tool that helps in measuring the policies, programs
and products of an organization against set standards. It is the practice of an entity for making
comparison between key metrics of operations with other competitor brand. Scientific
management theory of F.W.Taylor is the great concept that helps in analysing the economic
efficiency, labour productivity of an organization. By this way firms like McDonalds can set
benchmark by comparing its performances against the industry performance. F. Taylor has
introduced the scientific management theory of benchmarking. This concept explains that firm
like McDonalds have to replace their working met hods, train staff effectively rather them
leaving them independently, follow scientifically developed methods, divide work. With the help
of these principals cited firm will be able to mat chg the standards. As McDonalds is trying to
enhance its quality of food material thus, it is giving training to its staff members so that they